• Journal of Korean Society for Quality Management
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• v.28 no.4
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• pp.47-66
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• 2000

In recent, keeping and developing relationships with current customers is a key service business goal, and service recovery efforts is to be the essence of service business strategy. But many researchers have neglected to focus on that issue. So this research is intended to explore service quality factors that include service recovery efforts and grip those difference among service operations systems. Service operations systems are divided into three categories. Our study results suggest that customer oriented firms need to develop a comprehensive service recovery system and must include service recovery as a service quality factor.

• Journal of the Korean Operations Research and Management Science Society
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• v.35 no.3
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• pp.1-24
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• 2010

As the Internet is explosively growing and the market is rapidly globalized, many entrepreneurs have been given an impetus to take on the function of the intermediation between providers and customers. Organizations performing the mediating roles in the cyberspace are termed 'cybermediary' and often called 'Openmarket' as a kind of transactional cybermediary in Korea. Despite sustainable growth of Openmarket, customer complaints and damages are increasing because of absence of recovery standards after a service failure. Therefore, it is important that a service provider converts dissatisfied customers to advocates for the growth of the Openmarket. This study aims to examine the role of recovery of the service failures for the Openmarket by proposing a relationship between complaint handling and continuance based on the equity theory. From the empirical results, we found that interactional equity had significant effects on both overall service satisfaction and recovery satisfaction, while procedural equity significantly influenced only recovery satisfaction. Recovery satisfaction also had an impact on overall service satisfaction and each satisfaction factor was positively related to continuance intention.

• Journal of Institute of Control, Robotics and Systems
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• v.12 no.12
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• pp.1209-1214
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• 2006

This paper presents an application of Dividing Wall Column(DWC) to the recovery of the waste solvent from the film making processes. The waste solvent feed contains MEK(Methyl-Ethyl-Ketone), Toluene, Cyclohexanone, and water. The commercial software $HYSYS^{TM}$ was used for rigorous simulation and analysis. Sensitivity analysis for several major design variables were carried out to achieve the optimal design of the process. Distribution of the internal vapor and liquid flows to the prefractionator and main sections is shown to be the most dominant design factor for energy saving efficiency in the DWC process. The simulation results also show that the solvent recovery process using the DWC significantly improves both the energy efficiency and the compactness of the solvent recovery process.

• Proceedings of the KIPE Conference
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• 1998.10a
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• pp.668-676
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• 1998

A passive energy recovery snubber for high-power-factor boost rectifier, in which the main switch is described in terms of the equivalent circuits that are operational during turn-on and turn-off sequences. These equivalent circuits are analyzed so that the overshoot voltage across the main switch, the snubber current, and the turn-off transition time can be predicted analytically. The main switch combined with proposed snubber can be turned on with zero current and turned off at limited voltage stress. The high-power-factor boost rectifier with proposed snubber is implemented, and the experimental results are presented to confirm the validity of proposed snubber.

• Korean Chemical Engineering Research
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• v.43 no.2
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• pp.266-271
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• 2005

This paper studied succinic acid recovery from organic acid mixture by using mono-polar membrane electrodialysis. Current efficiency, solute recovery efficiency, energy consumption, and separation factor were measured at various pHs and concentration ratios. The separation factor of succinic acid could be interpreted in terms of ionization degree, molecular weight, ionic conductance, average charge, and initial feed composition.

• Economic and Environmental Geology
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• v.43 no.5
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• pp.523-528
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• 2010

With the financial crisis from USA had negative impacts on the real economy, base metals price on LME was downward in 4 quarter of 2008. Following the deepest global downturn in recent history, economic growth solidified and broadened to advanced countries and simultaneously the price of base metal on LME showed a rising curve over 2009. There are three factors supported an upward tendency of base metal's price. The First factor is the US economy recovery, the second factor is the weak dollar, the third factor is the chinese base metal demand. Among the factors, the last one is a major factor. Therefore, this study analyze the factor of the movement of price of base metal with linear regression analysis. The result of analysis show that the chinese GDP growth has effect on the recent upward base metal price. Despite the result, the upward movement is difficult to be sustained without the full recovery of advanced economies.

• Journal of Advanced Navigation Technology
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• v.19 no.3
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• pp.244-249
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• 2015

High-altitude electromagnetic pulse (HEMP) is generated from a nuclear burst at high altitudes above the Earth, the electromagnetic fields reach the ground nearly simultaneously with regard to the operation time of systems. The aim of this analysis is to inquire about HEMP characteristics and to analyze about effect in orthogonal frequency division multiplexing (OFDM) system. Specifically, HEMP characteristics are classified field sources, spatial coverage, time domain behavior, frequency spectrum and field intensities in this study. Bits error rate (BER) of the receiver with the software simulation is confirmed for the HEMP effect. Q-factor made a difference about interference duration by transfer characteristics of system. When Q factor is smaller, the recovery time from HEMP interference is short. To the contrary, if the Q factor is larger, the recovery duration is lasted longer by 300-600%.

• Journal of Korean Medicine Rehabilitation
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• v.21 no.2
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• pp.125-142
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• 2011

Objectives : Peripheral nerve injuries are commonly encountered clinical problems and often result in severe functional deficits. The purpose of this study was to evaluate the effects of Haein-tang(Hairen-tang) extract on functional recovery and pain release in the sciatic nerve after crushed sciatic nerve injury in rats. Methods : 1. Sciatic functional index(SFI) were performed on functional recovery. 2. c-Fos immunohistochemistry were performed on c-Fos expressions in the paraventricular nucleus(PVN) and ventrolateral periaqueductal gray(vIPAG). 3. Neurofilament immunohistochemistry were performed on neurofilament regeneration. 4. Western blot were performed on brain-derived neurotrophic factor(BDNF) and nerve growth factor(NGF) expression. Results : 1. Haein-tang(Hairen-tang) extract significantly enhanced the SFI value in the sciatic nerve injury and 100 mg/kg, 200 mg/kg Haein-tang(Hairen-tang)-treated group. 2. Haein-tang(Hairen-tang) extract significantly suppressed the sciatic nerve injury-induced increment of c-Fos expressions in the PVN and vIPAG in the sciatic nerve injury and 100 mg/kg, 200 mg/kg Haein-tang(Hairen-tang)-treated group. 3. Haein-tang(Hairen-tang) extract significantly increased neurofilament expression in the sciatic nerve injury and 50 mg/kg, 100 mg/kg, 200 mg/kg Haein-tang(Hairen-tang)-treated group. 4. Haein-tang(Hairen-tang) extract significantly controled the sciatic nerve injury-induced increment of BDNF and NGF expressions in the sciatic nerve injury and 100 mg/kg, 200 mg/kg Haein-tang(Hairen-tang)-treated group. Conclusions : These results suggest that Haein-tang(Hairen-tang) treatment after sciatic nerve injury is effective for the functional recovery by enhancing of axonal regeneration and suppressing of pain.

• Journal of the Ergonomics Society of Korea
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• v.36 no.5
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• pp.535-543
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• 2017

Objective: This study was designed to identify factors affecting pilots' +Gz tolerance recovery from +Gz induced exhaustion. Background: +Gz tolerance of pilots has been considered as a crucial factor to fly the modern high performance fighter aircrafts. However, the factors affecting pilots' G-tolerance recovery from +Gz induced exhaustion have not been examined in the acceleration research community. Method: A centrifuge profile consisting of a high +Gz run for pilot's exhaustion and a low +Gz run for pilot's recovery and another high +Gz runs for pilot's second exhaustion was designed. The subjects' +Gz tolerance recovery ratio was measured by ratio of second high +Gz run time to the first high +Gz run time. The subjects' +Gz tolerance recovery rate was measured by dividing the subjects' +Gz tolerance recovery ratio by the low +Gz run time. The subjects' G-tolerance recovery rate was analyzed with respect to the subjects' personal factors including subjects' anthropometric and physiologic characteristics, flight time, flying aircraft type and so on. Results: The subjects' previous three-month flight hours (r=-0.336, p=0.039), six-month flight hours (r=-0.403, p=0.012) and one-year flight hours (r=-0.329, p= 0.044) correlated with the subjects' G-tolerance recovery rate. Conclusion: The subjects' G-tolerance recovery rate is clearly related to the subjects' previous flight hours. However, the subjects' anthropometric and physiologic characteristics do not show any statistically significant correlation with the subjects' G-tolerance recovery rate. Application: This research provides a safety critical insight to aviation community by identifying the factors to affect the gravity-induced loss of consciousness (GLOC) of pilots.

• Journal of Korean Academy of Nursing
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• v.21 no.1
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• pp.50-62
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• 1991

The purposes of this study were to identify causal factors of Anxiety and to analyze correlation between perceived family support and anxiety in hemiplegic patients. The subjects of this study were 88 hospitalized hemiplegic patients at Kyung - Hee Oriental medicine Hospital. Data were collected by using interview with questionaire from Jan. 15 to Mar, 31, 1990. The measurement tools used by this researcher were Kang's family support scale, Spielberger's trait anxiety scale and the other anxiety scale which was developed by this researcher, approved it's reliability and validity. For the purposes of the study, the collected data were analyzed by frequency, t-test, ANOVA and the hypothesis was tested by pearson correlation, partial correlation. The results of the study were as follow. 1) The analysis of causal factor of anxiety higher anxiety these three cases ; \circled1 1st causal factor was the delayed recovery of paralyzed upper limbs(2.42$\pm$1.27). \circled2 End causal factor was the dysfunction of physical ability(2.30$\pm$1.29). \circled3 3rd causal factor was difficulty for walking(2.30$\pm$0.83) and the anxiety level(2.02$\pm$0.83) of physical factor was the highest level than any other factors. 2) The hypothesis that the more perceived family support level is the less anxiety level of patient was supported(r＝-.29, p＝.003). 3) The analysis of the general characteristics exerting influences on anxiety level patients ; (sex, age, marrital status, religious, education level, occupation, economic status, experience of hospitalization, care giver, the period of hospitalizatiot side of paralysis). In this analysis, any factor has not a statistical significance.(p＞.05). 4) The analysis of the relationship about effective factors of family support level by the general characteristics of patient (sex, age, marrital status, religious, education level, occupation, economic status, experience of hospitalization, care giver, the period of hospitalization, side of paralysis). In this analysis, there was significant difference on perceived family support between married and bereaved patients(t＝-2.68, p＝ .009) As a result of this study, anxiety level of physical factor was higher than any other factors (psychological factor, social factor) and the delayed recovery of paralyzed upper limbs is the largest causal factor of anxiety of physical factor. Meanwhile, the relationship between the degree of family support and the level of anxiety was negatively correlated but the degree of relationship was low. Therefore, one can infer from this study that sufficient information about recovery of physical problems and family support were effective in preventing and reducing anxiety in hemiplegic patient.