• 제목/요약/키워드: Recovery factor

검색결과 809건 처리시간 0.023초

서비스 회복 노력이 서비스 품질인지와 고객만족에 미치는 영향에 관한 연구 (The empirical study on the effect of service recovery effort to service quality perception and customer satisfaction)

  • 서창적;권영훈
    • 품질경영학회지
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    • 제28권4호
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    • pp.47-66
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    • 2000
  • In recent, keeping and developing relationships with current customers is a key service business goal, and service recovery efforts is to be the essence of service business strategy. But many researchers have neglected to focus on that issue. So this research is intended to explore service quality factors that include service recovery efforts and grip those difference among service operations systems. Service operations systems are divided into three categories. Our study results suggest that customer oriented firms need to develop a comprehensive service recovery system and must include service recovery as a service quality factor.

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인지된 공정성이 오픈마켓의 만족과 지속적 이용의도에 미치는 영향 (The Effects of Perceived Equity on Satisfaction and Continuance Intention in Openmarket)

  • 홍문경;곽기영
    • 한국경영과학회지
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    • 제35권3호
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    • pp.1-24
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    • 2010
  • As the Internet is explosively growing and the market is rapidly globalized, many entrepreneurs have been given an impetus to take on the function of the intermediation between providers and customers. Organizations performing the mediating roles in the cyberspace are termed 'cybermediary' and often called 'Openmarket' as a kind of transactional cybermediary in Korea. Despite sustainable growth of Openmarket, customer complaints and damages are increasing because of absence of recovery standards after a service failure. Therefore, it is important that a service provider converts dissatisfied customers to advocates for the growth of the Openmarket. This study aims to examine the role of recovery of the service failures for the Openmarket by proposing a relationship between complaint handling and continuance based on the equity theory. From the empirical results, we found that interactional equity had significant effects on both overall service satisfaction and recovery satisfaction, while procedural equity significantly influenced only recovery satisfaction. Recovery satisfaction also had an impact on overall service satisfaction and each satisfaction factor was positively related to continuance intention.

분리벽형 증류탑을 적용한 필름공정의 폐용매 회수공정 최적설계 (Optimal Design of Solvent Recovery Process with Dividing Wall Column for Film Making Process)

  • 이승현;조문신;이문용
    • 제어로봇시스템학회논문지
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    • 제12권12호
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    • pp.1209-1214
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    • 2006
  • This paper presents an application of Dividing Wall Column(DWC) to the recovery of the waste solvent from the film making processes. The waste solvent feed contains MEK(Methyl-Ethyl-Ketone), Toluene, Cyclohexanone, and water. The commercial software $HYSYS^{TM}$ was used for rigorous simulation and analysis. Sensitivity analysis for several major design variables were carried out to achieve the optimal design of the process. Distribution of the internal vapor and liquid flows to the prefractionator and main sections is shown to be the most dominant design factor for energy saving efficiency in the DWC process. The simulation results also show that the solvent recovery process using the DWC significantly improves both the energy efficiency and the compactness of the solvent recovery process.

High-Power-Factor Boost Rectifier with a Passive Energy Recovery Snubber

  • Kim, Marn-Go;Baek, Seung-Ho
    • 전력전자학회:학술대회논문집
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    • 전력전자학회 1998년도 Proceedings ICPE 98 1998 International Conference on Power Electronics
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    • pp.668-676
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    • 1998
  • A passive energy recovery snubber for high-power-factor boost rectifier, in which the main switch is described in terms of the equivalent circuits that are operational during turn-on and turn-off sequences. These equivalent circuits are analyzed so that the overshoot voltage across the main switch, the snubber current, and the turn-off transition time can be predicted analytically. The main switch combined with proposed snubber can be turned on with zero current and turned off at limited voltage stress. The high-power-factor boost rectifier with proposed snubber is implemented, and the experimental results are presented to confirm the validity of proposed snubber.

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전기투석에 의한 유기산 혼합물로부터 숙신산의 분리 (Separation of Succinic Acid from Organic Acid Mixture Using Electrodialysis)

  • 김상헌;이병철
    • Korean Chemical Engineering Research
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    • 제43권2호
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    • pp.266-271
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    • 2005
  • 혼합유기산으로부터 숙신산의 분리를 단극 분리막을 사용한 탈염전기투석장치를 이용하여 행하였다. 전류효율, 회수율, 에너지소요량, 분리비 등의 변화를 pH 값과 초기농도비에 따라 측정하였다. 숙신산의 분리는 숙신산과 아세트산의 이온화율, 분자량, 이온전도도, 전자가 크기 그리고 초기농도비 등으로 해석될 수 있었다.

Base Metal 가격상승과 중국의 경제성장 (Base Metal's Price Hike and Chinese Economic Growth)

  • 이현복
    • 자원환경지질
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    • 제43권5호
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    • pp.523-528
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    • 2010
  • 미국발 금융위기 여파로 세계경제가 침체되변서 LME의 base metal 가격이 2008년 4/4, 분기 급락하였으나, 2009년 1-7월 거시경제 회복신호와 함께 base metal 가격이 다시 상승세를 보였다. Base meta1 상승 배경에는 미국 기업들의 개선된 실적 발표로 산업생산 및 제조업지수가 개선된 것 미달러화 약세로 인한 원자재 가격 상승, 그리고 무엇보다도 세계 금융 위기 속에도 경제성장을 위한 중국의 원자재 수요 증가가 주요 원인으로 꼽힌다. 이에 본 논문에서는 base metal 가격상승에 주요 base metal소비국의 수요가 영향을 주었는지를 중국 및 주요국 경제성장률을 가지고 회귀분석 하였다. 분석결과 중국의 경제 성장만이 LME시장의 base metal 가격상승에 영향을 주는 것으로 나타났다. 하지만 이런 결과에도 불구하고, 그동안 중국 상품의 주요 소비시장이었던 미국, 유럽 동 선진국들 경제의 본격적인 회복 없이 중국경제만으로 base metal 가격 상승랠리가 지속될지 여부를 보고자 한다.

OFDM 시스템에 미치는 HEMP 간섭 영향 분석 (An Analysis of the HEMP Interference Effect in OFDM System)

  • 성윤현;장은영;윤석범
    • 한국항행학회논문지
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    • 제19권3호
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    • pp.244-249
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    • 2015
  • 본 연구는 지구의 높은 고도에서 핵폭발로 발생된 HEMP (high-altitude electromagnetic pulse)가 발생 즉시 지면에 도달하면서 OFDM (orthogonal frequency division multiplexing) 시스템에 미치는 영향을 분석한다. HEMP가 미치는 영향은 BER (bit error rate) 특성으로 확인한다. 시스템의 Q-factor로 인해 간섭 영향의 지속시간이 변화가 발생한다. Q값이 작으면, 간섭으로부터의 회복이 빠르고, Q값이 크면 영향을 받는 지속시간이 길어져 회복이 300~600%까지 늦어짐을 확인하였다.

해인탕 추출물이 흰쥐 좌골신경 손상 모델에서 기능회복과 뇌의 c-Fos 발현에 미치는 영향 (Effects of Haein-tang(Hairen-tang) Extract on Functional Recovery in Sciatic Nerve and c-Fos Expression in the Brain after Crushed Sciatic Nerve Injury in Rats)

  • 은영준;송윤경;임형호
    • 한방재활의학과학회지
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    • 제21권2호
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    • pp.125-142
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    • 2011
  • Objectives : Peripheral nerve injuries are commonly encountered clinical problems and often result in severe functional deficits. The purpose of this study was to evaluate the effects of Haein-tang(Hairen-tang) extract on functional recovery and pain release in the sciatic nerve after crushed sciatic nerve injury in rats. Methods : 1. Sciatic functional index(SFI) were performed on functional recovery. 2. c-Fos immunohistochemistry were performed on c-Fos expressions in the paraventricular nucleus(PVN) and ventrolateral periaqueductal gray(vIPAG). 3. Neurofilament immunohistochemistry were performed on neurofilament regeneration. 4. Western blot were performed on brain-derived neurotrophic factor(BDNF) and nerve growth factor(NGF) expression. Results : 1. Haein-tang(Hairen-tang) extract significantly enhanced the SFI value in the sciatic nerve injury and 100 mg/kg, 200 mg/kg Haein-tang(Hairen-tang)-treated group. 2. Haein-tang(Hairen-tang) extract significantly suppressed the sciatic nerve injury-induced increment of c-Fos expressions in the PVN and vIPAG in the sciatic nerve injury and 100 mg/kg, 200 mg/kg Haein-tang(Hairen-tang)-treated group. 3. Haein-tang(Hairen-tang) extract significantly increased neurofilament expression in the sciatic nerve injury and 50 mg/kg, 100 mg/kg, 200 mg/kg Haein-tang(Hairen-tang)-treated group. 4. Haein-tang(Hairen-tang) extract significantly controled the sciatic nerve injury-induced increment of BDNF and NGF expressions in the sciatic nerve injury and 100 mg/kg, 200 mg/kg Haein-tang(Hairen-tang)-treated group. Conclusions : These results suggest that Haein-tang(Hairen-tang) treatment after sciatic nerve injury is effective for the functional recovery by enhancing of axonal regeneration and suppressing of pain.

Factors Affecting the Recovery of Pilots +Gz Tolerance

  • Park, Myunghwan;Jee, Cheolkyu;Kim, Cheonyoung;Seol, Hyeonju
    • 대한인간공학회지
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    • 제36권5호
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    • pp.535-543
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    • 2017
  • Objective: This study was designed to identify factors affecting pilots' +Gz tolerance recovery from +Gz induced exhaustion. Background: +Gz tolerance of pilots has been considered as a crucial factor to fly the modern high performance fighter aircrafts. However, the factors affecting pilots' G-tolerance recovery from +Gz induced exhaustion have not been examined in the acceleration research community. Method: A centrifuge profile consisting of a high +Gz run for pilot's exhaustion and a low +Gz run for pilot's recovery and another high +Gz runs for pilot's second exhaustion was designed. The subjects' +Gz tolerance recovery ratio was measured by ratio of second high +Gz run time to the first high +Gz run time. The subjects' +Gz tolerance recovery rate was measured by dividing the subjects' +Gz tolerance recovery ratio by the low +Gz run time. The subjects' G-tolerance recovery rate was analyzed with respect to the subjects' personal factors including subjects' anthropometric and physiologic characteristics, flight time, flying aircraft type and so on. Results: The subjects' previous three-month flight hours (r=-0.336, p=0.039), six-month flight hours (r=-0.403, p=0.012) and one-year flight hours (r=-0.329, p= 0.044) correlated with the subjects' G-tolerance recovery rate. Conclusion: The subjects' G-tolerance recovery rate is clearly related to the subjects' previous flight hours. However, the subjects' anthropometric and physiologic characteristics do not show any statistically significant correlation with the subjects' G-tolerance recovery rate. Application: This research provides a safety critical insight to aviation community by identifying the factors to affect the gravity-induced loss of consciousness (GLOC) of pilots.

편마비 환자가 지각한 가족지지와 불안과의 관계 연구 (A Study on Perceived Family Support and Anxiety in Hemiplegic Patients)

  • 이명해;강현숙
    • 대한간호학회지
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    • 제21권1호
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    • pp.50-62
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    • 1991
  • The purposes of this study were to identify causal factors of Anxiety and to analyze correlation between perceived family support and anxiety in hemiplegic patients. The subjects of this study were 88 hospitalized hemiplegic patients at Kyung - Hee Oriental medicine Hospital. Data were collected by using interview with questionaire from Jan. 15 to Mar, 31, 1990. The measurement tools used by this researcher were Kang's family support scale, Spielberger's trait anxiety scale and the other anxiety scale which was developed by this researcher, approved it's reliability and validity. For the purposes of the study, the collected data were analyzed by frequency, t-test, ANOVA and the hypothesis was tested by pearson correlation, partial correlation. The results of the study were as follow. 1) The analysis of causal factor of anxiety higher anxiety these three cases ; \circled1 1st causal factor was the delayed recovery of paralyzed upper limbs(2.42$\pm$1.27). \circled2 End causal factor was the dysfunction of physical ability(2.30$\pm$1.29). \circled3 3rd causal factor was difficulty for walking(2.30$\pm$0.83) and the anxiety level(2.02$\pm$0.83) of physical factor was the highest level than any other factors. 2) The hypothesis that the more perceived family support level is the less anxiety level of patient was supported(r=-.29, p=.003). 3) The analysis of the general characteristics exerting influences on anxiety level patients ; (sex, age, marrital status, religious, education level, occupation, economic status, experience of hospitalization, care giver, the period of hospitalizatiot side of paralysis). In this analysis, any factor has not a statistical significance.(p>.05). 4) The analysis of the relationship about effective factors of family support level by the general characteristics of patient (sex, age, marrital status, religious, education level, occupation, economic status, experience of hospitalization, care giver, the period of hospitalization, side of paralysis). In this analysis, there was significant difference on perceived family support between married and bereaved patients(t=-2.68, p= .009) As a result of this study, anxiety level of physical factor was higher than any other factors (psychological factor, social factor) and the delayed recovery of paralyzed upper limbs is the largest causal factor of anxiety of physical factor. Meanwhile, the relationship between the degree of family support and the level of anxiety was negatively correlated but the degree of relationship was low. Therefore, one can infer from this study that sufficient information about recovery of physical problems and family support were effective in preventing and reducing anxiety in hemiplegic patient.

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