• 지식경영연구
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• 제17권2호
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• pp.1-26
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• 2016

As entry barriers at the legal service market in Korea have been recently lifted, the legal service market has dramatically changed from a seller's market to a buyer's market. Externally, the Korean legal service market has been open to foreign law firms and internally, lawyers graduating from law schools have been increasing. In addition, as even the general public can easily access, through the official sites of government organizations, to the basic legal information such as laws and judicial precedents, the degree of information asymmetry has also decreased. These phenomena require the legal service industry to be a more client-oriented and more quality-oriented one. Having said that, legal service providers also need to continue to make strenuous efforts to measure and improve the service quality from the customers' perspective. Under these circumstances, this study introduced a certain type of model which may be of help of measuring and improving the quality of legal service of law firms, in particular, with a focus on those firms providing corporate legal service. This study used a Quality Function Deployment (QFD) in order to measure and thereby improve the quality of corporate legal service in the law firm industry. Above all, this study showed, by using SERVQUAL, each and every service attributes of quality measurement of the corporate legal service and also calculated the degree of importance of service quality at each process of providing corporate legal service. Next, this study introduced all supporting factors necessary for the provision of corporate legal service and calculated the degree of importance of each and every supporting factors in the service process. This study may be of help to provide the substantial and systematic approaches to the corporate legal service providers who would like to set up a certain methods of measuring and further improving the quality of corporate legal service from the customers' perspective.

• 한국철도학회:학술대회논문집
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• 한국철도학회 2011년도 정기총회 및 추계학술대회 논문집
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• pp.2973-2978
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• 2011

In this paper, a system is developed to support multi-attribute decision making for designing light-weight of rolling stock. Conceptual design of light-weight of rolling stock does not only mean reducing weight. It should be considered about some attributes like safety and environment, technology, etc. So technical attributes and needs of customers, manufacturers and management companies, passengers, should be reflected and qualitative evaluation methods are required. AHP(Analytical Hierarchy Process) and QFD(Quality Function Deployment) are used to decide weighted values of technical attributes and needs from customers. Finally, Alternatives for light-weight of rolling stock that are composed of alternatives of equipment are evaluated by TOPSIS(Technique for Order Preference by Similarity to Ideal Solution). A series of this process are made as a S/W. It could suggest a near-optimal alternative for light-weight of rolling stock.

• 시스템엔지니어링학술지
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• 제8권1호
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• pp.63-75
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• 2012

For the definition of development project, this paper proposes an integrated design model for the project 3P's(Products, Process, and People) architecture solutions balancing the originating requirements as well as the design targets of product, process, and IPDT. The model is suggested to develop the integrated design method with trade-off analysis and alternatives evaluation of products, processes, and IPDT using QFD.

• 한국경영과학회:학술대회논문집
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• 대한산업공학회/한국경영과학회 2004년도 춘계공동학술대회 논문집
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• pp.360-364
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• 2004

기술 로드맵(technology roadmap)은 기업의 사업전략을 기술계획에 반영하고 기술을 제품, 시장과 연결하는 기술기획 방법론이다. 기존의 연구들은 기술 로드맵의 전략적 효과에 대한 정성적 분석이나 기본적인 이해를 돕기 위한 연구에 치우쳐 있어, 구체적인 작성과정이나 작성과정에 포함되는 의사결정을 지원하는 방법론 개발에 대한 연구는 부족했다. 이에 본 연구는 QFD(Quality Function Deployment)와 웹 기반 시스템의 설계를 통해 기술 로드맵 작성과정을 지원하는 방법론을 제안하고자 한다. 구체적으로는 우선 QFD를 활용하여 고객동인(market driver)과 제품 동인(product driver), 제품 동인과 기술 동인(technology driver)의 연결고리를 발견하고 다음으로 전략적 의사결정을 위한 대안을 평가하는 과정으로 구성된다. 마지막으로 제안한 방법론을 구현하는 웹 기반의 시스템을 소개한다. 웹 기반 시스템과 QFD의 도입으로, 의사결정을 지원하는 체계적인 틀을 제공하고 기술로드맵 작성과정을 보다 효율적으로 수행할 수 있도록 하는 효과를 기대할 수 있다.

• 한국경영과학회:학술대회논문집
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• 한국경영과학회/대한산업공학회 2005년도 춘계공동학술대회 발표논문
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• pp.533-536
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• 2005

This research aims to develop a procedure that help transform user's feelings or images of a product into the product's design elements. Current approach of product design has focused on providing proper functions of the product. However, as the users' needs get more diversified, it is necessary to accommodate the users' sensitive requirements in product design. The concept called Human Sensibility Ergonomics(HSE). In implementing the HSE, first, it has been surveyed the users' requirements through questionnaires or interviews. Next, has been analyzed the collected data using various statistical analysis technique, resulting in identification of the users' feelings or images of the products.

• 대한안전경영과학회지
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• 제2권4호
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• pp.153-164
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• 2000

QFD (Quality Function Deployment) was defined by the American Supplier Institute in 1987 as a system for translating consumer requirements into appropriate company requirements at every stage, from research, through product design and development, to manufacture, distribution, installation, and marketing, sales and services. Although QFD has complex and tedious procedure to complete, it has now been in use in the world for at least 15 years because QFD enables us to catch a lot of fruitful information on the given system. The objective of this paper is to provide and analyze the trend on the choice of subject courses of university students using QFD. The data are collected by questionnaires. The samples for this study are randomly chosen from the universities in Seoul, Kangnung, and Samchok during 3 months (2000. 3∼2000.5). The results of this study will play an important role not only for service of students but also for opening of courses.

• 한국군사과학기술학회지
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• 제14권5호
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• pp.753-759
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• 2011

In this paper, we propose the direction of development for EOD robot. We collected and analyzed the opinions of EOD teams. In order to verify the opinions, we conducted QFD(Quality Function Deployment) analysis. Based on the QFD analysis, we work out the priority of EOD robot development. And we establish the goal of development(target system) and suggest the development direction of EOD robot on each issue.

• 기술혁신연구
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• 제15권1호
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• pp.65-86
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• 2007

The purpose of the current study is to suggest a reliable starting point for roadmapping to overcome two common shortcomings of previous literatures that they do not demonstrate a robust methodology for roadmap and they describe the roadmapping process in the abstract. The proposed methodology for roadmapping considers four important business- and market-related factors: consumer requirements, engineering characteristics, the gap between the roadmapped technology and competing technologies, and future changes in consumer preferences. We capture consumer preferences using conjoint analysis and interconnect the above four factors using QFD (Quality Function Deployment). The model is applied to power line communications (PLC). The results show that there is a significant difference between priorities assigned to the engineering characteristics by expert alone and priorities determined by the roadmapping model.

• 경영과학
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• 제23권2호
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• pp.59-74
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• 2006

In this paper, we investigated economic viability of UCA (Ubiquitous Contents Access) technologies from user adoption perspective. UCA technologies are expected to 9et embedded into media and telecom merging services. Embracing new technologies such as UCA technologies, forged through an industry convergence, means opting for a technological innovation that will have technological as well as economic and strategic implications. As such, we adopted user perspective innovation adoption theories to explore key antecedents affecting consumer acceptance of these emerging technologies. Subsequently. using QFD (Quality Function Deployment) method, the impacts of UCA technical functions on user's perceived value enhancements are estimated. The QFD analysis result indicates that the new UCA service technologies could achieve about 42% enhancement on user perceived adoption intention compared to existing digital contents service technologies. The proposed analysis framework and findings suggests significant insights for further research.

• 시스템엔지니어링학술지
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• 제5권2호
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• pp.1-9
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• 2009

This paper proposes an effective method on the DFILS(Design for Integrated Logistics Support) in ammunition development applying QFD(Quality Function Deployment) method. The goal of this research is to define the Design for ILS approach at the start of the ammunition development and to yield a set of reusable requirements. Based on 000mm High-Explosive(Warship ammunition) development work, a QFD software tool, CUPID, was used to analyze and define the field force's requirements. Additionally, a set of reusable requirements are identified and defined for use during the Design for ILS development phase in the next-generation ammunition development process. These set of requirements that consider both the priority and importance of the VOC(Voice of Customer) will contribute to the early phase of the ammunition development to implement the Design for ILS specialty engineering effort.