• Architectural research
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• 제18권1호
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• pp.21-29
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• 2016

Importance of FM has rapidly increased because of its growing business. However, due to lack of clarity and identity of FM in professional areas, standardization of FM became to be imperative in such a rapidly changing global business environment. Facility services are defined as the provision of support the primary activities of an organization, delivered by an internal or external provider. Majority of FM activities are services related to 'space and infrastructure' and 'people and organization' (CEN, 2011). The purpose of this study is to investigate definitions and characteristics of FM from both globally and domestic environment, by comparison with international or national standards, to identify quality management in FM and service characteristics of FM, to investigate the differences in service level elaboration in FM, and to suggest standard issues of quality management in FM service quality. This study examines contents of the European Standards in FM, Part 3 'Guidance on quality in Facility Management, especially for the process of QM standardized by CEN (2011) and explores undefined issues such as service level, measurement metrics according to service characteristics of FM. The European FM Standard guides the common process of QM in terms of requirements specification, service level elaboration, measurement metrics development although it does not specifically address various service levels, specific performance metrics and indicators.

• 품질경영학회지
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• 제26권1호
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• pp.27-47
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• 1998

The primary objective of this research is to provide the basis of total quality management policies by reviewing previous studies which investigated effective ways to reduce product liability exposure. Specifically, the present study intends (1) to examine recent patterns and trends of product liability law in OECD countries, (2) to propose quality management policies for preventing product liability litigations, and (3) to guide the proper implementation process of ISO 9000 certification programs. The survey results show that the shift from a negligence law theory to strict liability is evident in most countries. The trend has led to make it easier for consumers to bring product liability lawsuits. Furthermore, the damage awards won by consumers have been drastically increasing. To minimize product liability exposure, manufactures should reflect comprehensive product safety concepts in establishing total quality management policies. Cooperative activities are also required between departments in companies to reach safe and satisfactory quality level. These quality management activities should be performed consistently during the total product life cycle. Failure to comply with the ISO 9000 certifications might be used as an evidence of negligence or as evidence of a design defect in court. Previous lawsuit cases, however, reveal that ISO 9001-9003 registration process alone is not sufficient in terms of product liability pervention perspectives. Therefore, manufactures should take into account ISO 9004 before implementing any other section of ISO 9000 standards.

• 한국항해항만학회:학술대회논문집
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• 한국항해항만학회 2022년도 춘계학술대회
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• pp.88-90
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• 2022

해양 디지털 항로표지 정보 협력 시스템 과제에서 개발되는 소프트웨어의 품질 관리를 위해 국제 표준 기반 표준 품질 프로세스와 프로젝트 관리 시스템 기반 의사소통 및 정보공유 체계를 구축했다. 또한 연구과제 산출물 작성 현황에 대한 모니터링과 소프트웨어 품질 점검 및 검증 지원을 통해 고품질 소프트웨어 개발을 달성한다.

• 디지털산업정보학회논문지
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• 제9권3호
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• pp.195-209
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• 2013

Purpose of this study is to empirically consider relation between QM activity factor and management result. For this, following 6 major variables of QM activity were established as independent variable; CEO's leadership, communication, process control, standardization, full participation and education/training while satisfaction of members and improvement of quality were established as dependent variable. And, a model was set up and hypothesis verification was conducted on the basis of data collected through questionnaires. The results are summarized as follows; First, QM factors which influenced satisfaction of members in management result were CEO's leadership, communication, process control, full participation and education/training but 'standardization' factor was not statistically significant. Second, QM factors which influenced improvement of quality in management result were CEO's leadership, communication, standardization, full participation and education/training but 'process control' factor was not statistically significant. Third, among main factors of QM activity, the factor which preferentially influenced satisfaction of members was 'full participation' factor while the factor which preferentially influenced improvement of quality was 'standardization' factor. According to such results, it is required to seek a statistical method regarding QM activity with focus on the factor of 'full participation' and 'standardization' among other things for the purpose of satisfaction of members as well as improvement of quality. It is believed that implication of this study can be useful information to realize management result considering main factors of QM activity and that it also can be basic reference data to seek a statistical method for satisfaction of members and improvement of quality by grasping core factors having influence over QM activity.

• 디지털융복합연구
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• 제3권2호
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• pp.23-37
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• 2005

On the situation cooperating with business partners on the supply chain, systematic decision making process is a critical issue for them. The two major issues of purchasing strategy such as selecting vendors and managing them are important part of their overall business activities. This study mainly focus on the former issue of the vendor selection. Through the empirical study, analytical hierarchy process (AHP) method was applied to select vendors among supplier vendors based on four selection criteria such as the level of quality, product on management ability, delivery, and price. The results of study showed the main criteria of vender selection was the ability of quality management. The vender selected based on AHP and the current selection method was different, but implicitly projected the dilemma situation between quality and price which occurs in decision making process of real life.

• 한국디지털정책학회:학술대회논문집
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• 한국디지털정책학회 2005년도 추계학술대회
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• pp.367-381
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• 2005

On the situation cooperating with business partners on the supply chain, systematic decision making process is a critical issue for them. The two major issues of purchasing strategy such as selecting vendors and managing them are important part of their overall business activities. This study mainly focus on the former issue of the vendor selection. Through the empirical study, analytical hierarchy process (AHP) method was applied to select vendors among supplier vendors based on four selection criteria such as the level of quality, product on management ability, delivery, and price. The results of study showed the main criteria of vender selection was the ability of quality management. The vender selected based on AHP and the current selection method was different, but implicitly projected the dilemma situation between quality and price which occurs in decision making process of real life.

• 품질경영학회지
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• 제38권3호
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• pp.294-312
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• 2010

Data Technology (DT) is a new technology which deals with data collection, data analysis, information generation from data, knowledge generation from modelling and future prediction. DT is a newly emerged interdisciplinary science & technology in this 21st century knowledge society. Even though the main body of DT is applied statistics, it also contains management information system (MIS), quality management, process system analysis and so on. Therefore, it is an interdisciplinary science and technology of statistics, management science, industrial engineering, computer science and social science. In this paper, first of all, the definition of DT is given, and then the effects and the basic properties of DT, the differences between IT and DT, the 6 step process for DT application, and a DT example are provided. Finally, the relationship among DT, e-Statistics and Data Mining is explained, and the direction of DT development is proposed.

• 품질경영학회지
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• 제20권1호
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• pp.136-146
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• 1992

Most of scheduling papers on FMS have been considered that the fabrication process, the machining process and the assembly process etc. are independent and the releasing, routing, dependent, batching, loading problem are treated separetely. In this paper, we discuss that the integrated scheduling problem which can be solved for efficient use. We combine two systems that each process system which in order to produce a product is treated dependently, the releasing and the routing problem are combined one system and we present the efficient flexible manufacturing system as including the alternate process.

• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 2004년도 품질경영모델을 통한 가치 창출
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• pp.436-441
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• 2004

Knowing the time of the process change could lead to quicker identification of the responsible special cause and less process down time, and it could help to reduce the probability of incorrectly identifying the special cause. In this paper, we propose a generalized maximum likelihood estimate. (MLE) of the process change point when a control chart with variable sample size (VSS) scheme signals a change in the process mean, and evaluate the performance of this estimator when it mi used with a VSS EWMA chart.

• 품질경영학회지
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• 제15권1호
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• pp.47-54
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• 1987

It is common that the process capability fluctuates as time passes, but concentrates to the mean value. To keep up process capability with given limits is vital to stability of process. Various control charts, especially ${\sigma}-chart$, have been used for analyzing process capability, but It sometimes can not give distinct answer. So this paper introduces another analyzing method by ARMA (autoregressive moving average) which is originally developed for forecasting, and demonstrates the analyzing methodology through a case study.