• 한국건설관리학회:학술대회논문집
• /
• 한국건설관리학회 2008년도 정기학술발표대회 논문집
• /
• pp.436-440
• /
• 2008

프로젝트 수행시 명확한 업무 프로세스를 정립하고 이의 운영을 평가해 보는 것은 조직의 업무 효율성 향상을 위해 필요하다. 설계사무소 역시 프로젝트 규모의 대형화에 따라 효율적인 프로세스를 적용하여 높은 품질의 성과물을 산출하고 생산성 향상을 추구하는 것이 필요하게 되었다. 이를 위한 한 방안으로 본 논문에서는 설계업무 프로세스 성숙도 평가 체계를 제안한다. SW 개발업체의 역량 성숙도를 평가하기 위해 개발된 CMMI의 프로세스 평가체계를 벤치마킹하여, 설계 프로젝트에 있어서 업무 프로세스 성숙도 평가 체계 구축 방안을 제시하였다. 향후 설계 업무 수행 프로세스 성숙도 평가 체계가 확립된다면, 설계프로젝트의 역량을 높여 설계사무소에는 업무 효율성을, 발주자에게는 만족할만한 품질의 설계 성과물을 가져다 줄 수 있을 것이다.

• 산업경영시스템학회지
• /
• 제24권68호
• /
• pp.85-94
• /
• 2001

Most of customers want to know how to develop the computer system they want to get to use according to the their requirements. This study presents a Computer Integration management System for Quality (CISQ) model for system-integration organizations, which need to demonstrate their capability to consistently provide computer integrated system that meets customer satisfaction and applicable regulatory requirements. The Plan.Do.Check.Act(PDCA) cycle called by Doming wheel expresses the basic concept of continuous improvement action in order to emphasize on achieving business goal. It is useful for providing full competence of a system-integration organization to integrate management systems based on the international management system, and to take an advantage in its market. This study specifies International Certification Network Business Excellence Concept(IBEC) approach to ensure a harmonized integration of the variety of management systems and thereby produce synergy effect. The end part of this study specifies a Assessment Model including an assessment concept adding to the compliance audit according to the CISQ for the continuous improvement. A simple application on Failure Modes and Effects Analysis(FMEA) in testing phase in project life cycle has been done.

• 품질경영학회지
• /
• 제47권3호
• /
• pp.641-659
• /
• 2019

Purpose: Recently, the managing customer complaints properly has emerged as key source of competitive advantage in the large distribution industry. Effective customer complaint management helps firms minimize service failures and incense the capability to respond to customer's needs. Despite this importance, the in-depth prior study of a firm's service failures is very limited. Therefore, the actual service failure cases of large discount stores in Korea were analyzed in this study, and the types of service failures that occur at the service interface were identified. Method: Specifically, a total of 48,307 cases of customer complaints that have occurred in the past three years were collected from 1 January 2016 to 31 December 2018. Using 7 dimensions of service marketing mix. we have classified and analyzed systematically the service failure cases collected. Results: Among the cases of service failures, 34,921 (72.3%) cases were involved with the product factor, followed by 6,152 (12.7%) cases with person factor and 5,392 (11.2%) cases with process factor. Conclusion: By linking the main causes of service failure with the service marketing mix variables, this research presented a more systematic analytic model and verified by applying it to large domestic distribution company. Understanding the main factors affecting customer complaints n the large distribution industry can provide managers useful information and insight who want to achieve an effective customer complaint management.

• 한국경영과학회지
• /
• 제33권4호
• /
• pp.13-30
• /
• 2008

We explore the determinants of long-term relationship between the buyer and the supplier to help suppliers develope a strategy to build long-term relationship with their buyers. Based upon an extensive literature review, we propose three droops of independent variables which may affect long-term relationship, including (a) environmental factors (product complexity, product importance, source dependence, price sensitivity), (b) relational factors(trust, commitment, satisfaction, intention of expansion), (c) operational performance(quality, delivery, cost capability, technical knowhow). The buyer's actual period of relationship with its main supplier is used as a dependent variable. Using hierarchical multiple regression analysis, we empirically test hypotheses, analysing a sample of 290 manufacturing firms in the U.S. The statistical results indicate that the buyer's source dependence, price sensitivity and the supplier's commitment play a significant role in establishing long-term relationship between the buyer and the supplier. However, the supplier's cost capability and technical knowhow in operational performance negatively affect long-term relationship in contrast with our hypotheses. Due to this controversial result, we divide the sample group Into dual sourcing and multiple sourcing environments and reconduct regression analysis in a post hoc manner. The findings show that the supplier's cost capability and technical knowhow are negatively associated with the length of relationship only in the multiple sourcing environment. The results may confirm that both parties' opportunistic behavior is more salient in the multiple sourcing environment than in the single sourcing environment.

• 한국신뢰성학회지:신뢰성응용연구
• /
• 제18권2호
• /
• pp.95-103
• /
• 2018

Purpose: Environment test aim to validate the guarantee of required capability of materiel against various environment conditions which exposed during materiel life-cycle. In this paper, environment test design procedure and tailoring guideline for Korean peninsula and periphery climate are proposed. Methods: To design tailoring guideline, climate data which are regarding Korean peninsula and periphery regions provided from Korea Meteorological Administration (KMA) and National Climatic Data Center (NCDC) are used. Conclusion: For effective environment test, it is important that environment test have to design in considering environment conditions during materiel life-cycle. It is concluded that the high temperature test level can be softer than the test criteria in MIL-HDBK-310, however, the low temperature test level will be expected to be $2{\sim}6^{\circ}C$ harsher than MIL-HDBK-310.

• International Journal of Internet, Broadcasting and Communication
• /
• 제13권2호
• /
• pp.1-6
• /
• 2021

For competitive hotel business, the hotel must have a sound prediction capability to balance the demand and supply of hospitality products. To have a sound prediction capability in the hotel, it should be prepared to be equipped with a new technology such as quantum computing. The quantum computing is a brand new cutting-edge technology. It will change hotel business and even the whole world too. Therefore, we study the impact of quantum computing on supply chain management (SCM) and hotel performance. Toward the goal we have developed the research model including six constructs: quantum (computing) prediction, communication, supplier relationship, service quality, non-financial performance, and financial performance. The result of the study shows a significant influence of quantum (computing) prediction on hotel performance through the mediating role of SCM in the hotel. Quantum prediction is highly significant in enhancing the SCM in the hotel. However, the direct effect between the quantum prediction and hotel performance is not significant. The finding indicates that hotels which would install the quantum computing technology and utilize the quantum prediction could hugely benefit from the performance improvement.

• 지식경영연구
• /
• 제16권2호
• /
• pp.227-248
• /
• 2015

SPI (Software Process Improvement) activities have been considered one of the crucial approaches to achieve high quality, productivity and timely delivery of software products and services. The basic premise of SPI model is that higher maturity levels lead to better performance. In this research, the relationships between SPI results and performance were empirically investigated with Korean software companies. CMM key process areas were categorized into two dimensions, "Process Implementation" and "Quantitative Management". The relationship between process implementation and performance was significant, but the relationship between quantitative management and performance was insignificant. The control variable, size of OU(Organizational Unit), did not have significant impact on the relationships between SPI activities and OU performance.

• 가족자원경영과 정책
• /
• 제3권2호
• /
• pp.51-60
• /
• 1999

Trying to give an overview of home informationization accelerated by the information age, the main purpose of this research is to suggest a guide for home Economics to adjust to the era. While the informatinization in home provides convenience and plays a major role to improve the quality of the life there are still many problems to be reflected on. First of all in order to utilize a variety of information devices it is needed that technical index related to home management such as home information device index and the expenditure on information is studied. Secondly, it is needed to predict possible home life style in the future and build up the ability to adjust to the change. Therefore, in the field of home economics, developing programs to offer the better chance of education on home life and culture, values, relationships, capability to enhance home life etc, is in urgent need of reflection.

• 대한전자공학회:학술대회논문집
• /
• 대한전자공학회 2000년도 추계종합학술대회 논문집(4)
• /
• pp.259-262
• /
• 2000

One of the major factors determining the printing quality of a color printer is the color matching that is performed inside the printer driver In this paper, the mini driver for the color printer is built using the Microsoft 98DDK. Also, the ICC profile proposed as the standard for the color management system is generated. The color matching capability of the mini driver with the ICC profile is examined and compared with that of the commercial printer driver.

• 한국철도학회:학술대회논문집
• /
• 한국철도학회 2000년도 추계학술대회 논문집
• /
• pp.594-601
• /
• 2000

Communication Based Train Control System supports the easy maintenance ＆ management and also have the capability to send more informations than the existing one but is less expensive. Tolerance against fault/failure and reliable data transmission are very important issues with this system since it has the responsibility of man's safety. In this paper, we suggested the schemes to support the reliable transmission quality and fault safety. Also we verified through simulation.