• 대한교통학회지
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• 제22권5호
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• pp.35-45
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• 2004

본 논문은 항공화물운송서비스 부문의 서비스 이용자와 제공자와 사이의 서비스 품질 중요도의 차이에 대한 연구이다. 즉, 조사된 서비스 수준 결정요인을 중심으로 국제항공물류서비스의 제공자가 지각하고 있는 요소별 중요도와 제공된 서비스에 대해 이용자의 중요도의 차이를 연구하였다. 또한 서비스 제공자는 국적항공사와 외국적 항공사와 구분하여 그 차이를 살펴보았다. 연구에서는 시비스 항목을 공급능력(H/W), 시비스 신뢰성, 운임경쟁력 및 운영능력(S/W)으로 구분하였으며, 각 항목에는 다시 3개에서 6개의 서비스 요소를 총 18개로 세분하였다. 서버스 항목의 중요도 및 인지도에 있어서 서비스 제공자와 이용자간의 중요도에서는 차이가 없었다. 항목별로 보다 세분화된 서비스요소에서는 총 18개 서비스 요소 중 단 3개의 요소에서만 중요도 차이가 있는 것으로 인식 하였다. 그러나 서비스 제공자를 국적항공사와 외국적항공사로 구분을 한 경우에는 7개의 구성요소에서 서비스 제공자(국적항공사, 이ㅗ국적항공사)와 이용자간의 중요도에 관한 인식의 차이를 보이고 있다. 특히 국적항공사는 화물사고처리능력에 가장 큰 중요도를 두고 있는데 반해 외국적항공사는 기본요율체계에 높은 비중을 두었고 차이를 나타냈다. 이러한 결과는 서비스 품질의 중요도에 대한 인식의 차이를 분석하기 위해서는 국적항공사와 외국적항공사 간에 뚜렷한 차이가 존재하므로 서비스 제공자가 하나의 그룹으로 총체적으로 분석되어서는 안 됨을 의미한다.

• 한국환경과학회지
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• 제7권3호
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• pp.321-326
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• 1998

The water Quality and phytoplankton communities of the coastal waters of Inchon were Investigated 4 tomes from May, 1995 to January. 1996. The characteristic of the study was shallow muddy bottom onoronment with high SS concentration. The water qualities were belong to the category of I-grade in DO, II to III grade in COD and III-grade In Inorganic nutrients such as T-N and T-p. Total 136 species of shytoplankton were observed in thins study and species richness was on the decrease compared with the results of previous studies. The mean of phytoplankton species diversities was 1.93, decreased in recent years and the value in autumn was slightly higher than that in other seasons.

• 한국품질경영학회:학술대회논문집
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• 한국품질경영학회 2006년도 춘계학술대회
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• pp.182-187
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• 2006

The learning, which is an extended concept from the concept of continuos improvement and replace it, has become a very important core concept in Malcom Baldridge National Quality Award these days. The most potent core value among 11 core values is 'organizational and personal learning' Embedded learning in the organization is also a critical part to get a high score in approach scoring criteria for 6 categories except results category. But the concept of learning is often overlooked for the people who have interests in MB award or TQM. This paper review and analyze the concept of learning which has appeared In MB criteria since it's first appearance.

• 품질경영학회지
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• 제35권1호
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• pp.73-80
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• 2007

The learning, which is a view extended from and replaces the concept of continuous improvement, has become the very core concept in Malcolm Baldrige National Quality Award. The most potent one among 11 core values in MBNQA Model is 'organizational and personal learning'. Learning also plays a critical role to get the good scores for 6 categories except results category among 7 categories of MBNQA Model. But the concept of learning often has been overlooked by the people who are interested in the MB award or TQM. This paper reviews and analyzes the concept of learning in the MB criteria since it first appears in 1993 to enlighten the importance of learning.

• International journal of advanced smart convergence
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• 제4권1호
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• pp.18-30
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• 2015

As the speed of networks that subscribers can use has greatly increased, demand for high-quality broadcast content, such as from Internet Protocol Television (IPTV) and Video on Demand (VoD), is likewise increasing. Therefore, while broadcasters are increasing content and channels, they are striving to improve consumer quality of experience (QoE) to differentiate themselves from competitors, including by producing higher physical-quality content. Recently, subjective measurement methods have been internationally standardized as the most reliable approach for measuring and evaluating IPTV QoE. However, a majority of these methods are performed in experimental environments and are based on the extremely brief viewing period of approximately ten seconds using original reference videos. It is actually difficult to apply standard evaluation methods based on a ten-second viewing interval to assess real broadcast watching of IPTV or other services that involve a longer time (i.e., more than thirty minutes). In this paper, we therefore propose a method that accommodates actual viewing environments. Using the mean opinion score, we experimentally analyze the effects of evaluation interval changes under actual conditions in which IPTV service is provided. In addition, we propose improvements by applying the results into actual live broadcast IPTV service and by analyzing consumer service QoE.

• Environmental Analysis Health and Toxicology
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• 제31권
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• pp.17.1-17.7
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• 2016

Objectives This study aimed to evaluate the relationship between residential district of people, such as power plant, steel-mill and petrochemical industries, and health-related quality of life (HRQoL). Methods Using a cross-sectional study design, we randomly recruited participants for our study from industrial areas (thermoelectric power plant, steel-mill, petrochemical industry) and rural areas. Logistic regression analysis was used to identify the relationships between Euro quality of life-5 dimension (EQ-5D) scores and living region, while controlling for sociodemographic characteristics. Results In adjusted model, quality of life decreased with increasing category of age and were lower for females than males. EQ-5D scores of people living in the vicinity of thermoelectric power plant were significant lower than those of people living the vicinity of comparison region (odds ratio, 1.59; 95% confidence interval, 1.00 to 2.53). Conclusions Living region of thermoelectric power plant, was strongly associated with scores on the EQ-5D. More research is needed to elucidate the mechanisms which makes the relationship with the living regions and HRQoL.

• 성인간호학회지
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• 제19권1호
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• pp.12-23
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• 2007

Purpose: The purpose of the present study was to explore the meaning of quality of life in patients with chronic cardiovascular disease. Methods: A grounded theory method guided data collection and analysis. A total of 16 adult outpatients with chronic cardiovascular disease was participated. Data were collected through individual in-depth interviews. All interviews were audio taped and transcribed verbatim. Coding was used to establish different concepts and categories. A theoretical sampling technique was used to obtain diverse data from many relevant categories. Results: Seven categories were extracted, and they divided into constructing and intervening factors of quality of life. Constructing factors were uncertainty, recovery in the sense of control and maintaining social life. Intervening factors were symptom experiences, social support, taking care of themselves, and reflecting life. 'Keeping restrictive conditions under control' was emerged as a core category. The meaning of quality of life in patients with cardiovascular was explained according to the levels of keeping restrictive conditions under control. Conclusion: The result of this study may contribute for health professionals to understand the quality of life in patients with cardiovascular disease.

• 품질경영학회지
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• 제35권3호
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• pp.1-20
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• 2007

International standards are established by the agreement of many nations' delegates that represent the opinions from all stakeholders such as suppliers, manufacturers, customers, beneficial groups, and governments. The international standards provide all stakeholders with a scientific basis that determines regulations regarding quality, health, environment and other necessary issues. Among many international standards, the well known ISO 9000 quality management system(QMS) has been installed in about 877,770 organizations in 161 countries up until now. This ISO 9000 QMS specifies requirements for detailed contents from supply of resources to delivery to customers for registering QMS certificate. This paper considers business values of ISO 9000 QMS by reviewing literature. We summarize issues related to installment and operation : motives, advantages, disadvantages, problems, obstacles, and lessons. We also summarize the integrated management system(IMS) issues and compare ISO 9000 with Total Quality Management(TQM). We present a comprehensive figure and tables based on the category of the main results of literature.

• 한국직업건강간호학회지
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• 제16권2호
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• pp.168-176
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• 2007

Purpose: This study was to investigate the factors influencing on the quality of life (QOL) among herniation of nucleus pulposus (HNP) patients caused by occupational accidents. Method: 203 patients of HNP were recruited. 106 patients were occupationally injured workers who benefited from workmen's compensation scheme (PWCS group), and 43 patients were non-occupationally injured workers benefiting from national health insurance (PNHI group). Questions of QOL items were used by Korean version of SBQOL (SmithKlein Beecham's Qality of Life). Result: The quality of life of PWCS group measured by SBQOL was significantly lower than that of PNHI group. In PWCS group, SBQOL was significantly lower in patients with 40s of their age, 5 years or longer of treatment duration, no expectation of return to work, no expectation of recovering subject's health, and with loss of employment than rest of the patients in each category. Expectations of recovering subject's health showed to be affect factors on QOL both the PWCS and PNHI groups. Conclusion: It suggested that betterment of expectation of recovering patient's health and an administrative system for returning to work of the occupationally injured HNP patients during treatment be necessary for improvement of their quality of life.

• The Journal of Asian Finance, Economics and Business
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• 제9권1호
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• pp.93-103
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• 2022

The main purpose of this study was to gauge the patient satisfaction index and subsequently discuss the Importance-Performance (IP) matrix analysis of the inpatient services in the context of the private hospital setting. The Malaysian Customer Satisfaction Index Model was employed as the theoretical framework for the above purposes. This study involving 242 patients in Malaysian's private healthcare sector used a Web-based survey as the main method of data collection. Partial least square structural equation modeling (PLS-SEM) was utilized for data analysis. Using Fornell et al. (1996)'s formula, the resulting patient satisfaction index was slightly lower than the "very satisfied" category, the target level required for positioning as one of the world's premier medical tourism players. The IP matrix showed that medical quality is the main competitive advantage of the private hospitals that can propel their growth in the global healthcare marketplace. The results also indicate that outcome quality, patient rights, and privacy, and service quality are the three quality domains that need to be prioritized for further improvement. On the other hand, the servicescape quality domain needs to be strategized as the unique selling proposition as the performance of the private hospitals in this regard is already extremely good.