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Research Trend and Future of ISO 9000 Quality Management System : Literature Review  

Park, Dong-Joon (Division of Mathematical Sciences, Pukyong National University)
Kim, Ho-Gyun (Department of Industrial & Management Engineering, Dong-Eui University)
Yun, Won-Young (Department of Industrial Engineering, Pusan National University)
Publication Information
Journal of Korean Society for Quality Management / v.35, no.3, 2007 , pp. 1-20 More about this Journal
Abstract
International standards are established by the agreement of many nations' delegates that represent the opinions from all stakeholders such as suppliers, manufacturers, customers, beneficial groups, and governments. The international standards provide all stakeholders with a scientific basis that determines regulations regarding quality, health, environment and other necessary issues. Among many international standards, the well known ISO 9000 quality management system(QMS) has been installed in about 877,770 organizations in 161 countries up until now. This ISO 9000 QMS specifies requirements for detailed contents from supply of resources to delivery to customers for registering QMS certificate. This paper considers business values of ISO 9000 QMS by reviewing literature. We summarize issues related to installment and operation : motives, advantages, disadvantages, problems, obstacles, and lessons. We also summarize the integrated management system(IMS) issues and compare ISO 9000 with Total Quality Management(TQM). We present a comprehensive figure and tables based on the category of the main results of literature.
Keywords
ISO 9000; QMS; Business Values; Empirical Data Analysis; TQM; IMS;
Citations & Related Records
Times Cited By KSCI : 8  (Citation Analysis)
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