Journal of Korean Society for Quality Management (품질경영학회지)

Korean Society for Quality Management (한국품질경영학회)
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Research Trend and Future of ISO 9000 Quality Management System : Literature Review

ISO 9000 품질경영시스템 관련 연구동향 및 향후주제 : 문헌연구

  • Park, Dong-Joon (Division of Mathematical Sciences, Pukyong National University) ;
  • Kim, Ho-Gyun (Department of Industrial & Management Engineering, Dong-Eui University) ;
  • Yun, Won-Young (Department of Industrial Engineering, Pusan National University)
  • 박동준 (부경대학교 수리과학부) ;
  • 김호균 (동의대학교 산업경영공학과) ;
  • 윤원영 (부산대학교 산업공학과)
  • Published : 2007.09.30
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Abstract

International standards are established by the agreement of many nations' delegates that represent the opinions from all stakeholders such as suppliers, manufacturers, customers, beneficial groups, and governments. The international standards provide all stakeholders with a scientific basis that determines regulations regarding quality, health, environment and other necessary issues. Among many international standards, the well known ISO 9000 quality management system(QMS) has been installed in about 877,770 organizations in 161 countries up until now. This ISO 9000 QMS specifies requirements for detailed contents from supply of resources to delivery to customers for registering QMS certificate. This paper considers business values of ISO 9000 QMS by reviewing literature. We summarize issues related to installment and operation : motives, advantages, disadvantages, problems, obstacles, and lessons. We also summarize the integrated management system(IMS) issues and compare ISO 9000 with Total Quality Management(TQM). We present a comprehensive figure and tables based on the category of the main results of literature.

Keywords

References

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