• International Journal of Advanced Culture Technology
• /
• 제7권1호
• /
• pp.128-132
• /
• 2019

This paper is to explore the success factors of the online public grievance redressal system in the Nepal. It empirically tests the conceptual path model developed by DeLone and McLean which consists of six social perception variables with regard to citizen's intention to use the system. The estimates from 577 respondents support all the 13 hypotheses generated from D&L model. People's attitude and social norms are the two most important factors on the continuous usage of the system. It is suggested that the social factors are as much important as technological aspects when it comes to the e-government implementation. It is also suggested that the government should pay more attention to human factors in upgrading the design and development of e-grievance system in the foreseeable future.

• 한국건설관리학회논문집
• /
• 제19권1호
• /
• pp.12-20
• /
• 2018

건설사업은 사회적 그리고 경제적으로 파급효과가 크기 때문에 프로젝트 추진과정 중 다수의 민원이 발생된다. 이와 같은 현실에서 건설사업을 성공적으로 완료하기 위해서는 계획 및 설계과정에서 민원요인을 분석하고, 민원을 최소화하기 위해서 노력해야 한다. 본 논문은 건설사업의 민원을 평가하기 위한 민원분류체계를 제시하고, 민원분류체계를 바탕으로 설계기능을 개선하여 민원을 최소화하는 것을 목적으로 한다. 논문목적 달성을 위해 연구과정에서는 1) 건설사업 유형별 특성에 따른 민원요인을 분석하고; 2) 민원요인을 기반으로 민원분류체계를 개발했으며; 3) 민원분류체계를 체크리스트로 사용하여 설계대안 창출을 위한 절차를 제시했다. 사례분석에서는 실제 건설사업 설계를 대상으로 민원사전예방을 위한 설계대안을 창출하여 민원대응수준을 향상시켰다.

• 대순사상논총
• /
• 제24_2집
• /
• pp.57-82
• /
• 2015

Grievance resolution, gratitude and mutual beneficence are not only an essential dogma of Daesoonjinrihoe but also a major issue which Chinese Confucian scholars have been concerned about. In this context, this study compares the perspectives of grievance resolution, gratitude, mutual beneficence based on basic scriptures of Daesoonjinrihoe and ancient Chinese Confucianism. With nurture and benevolence as core thoughts, the ways of ruling the world in righteousness and proprieties have common characteristics of Daesoonjinrihoe and Confucianism. The Heavenly Way, which is rather an abstract conception, is perceived as a Confucianism ultimate ground. Because Confucianism does what is right for nurture, embracing rationality, the religious aspects are not clearly defined, it is the difference between Daesoonjinrihoe and Chinese Confucianism. In this regard, this study compares similarities and differences between the two cultures to promote mutual understanding.

• International Journal of Computer Science & Network Security
• /
• 제22권3호
• /
• pp.344-354
• /
• 2022

Ombudsmanship is the framework to provide the speedy administrative justice to poor man which is originated in Sweden in the 19^th Century and the modus operandi with modernized arrangement of public grievance redressal. Pakistan has thirteen different Ombudsman Institutions at both Federal and Provincial level with limited public accessibility. This paper presents a collaboration framework for extending the outreach of Ombudsmanship at proverbial doorstep of complainants. This framework has three main components as collaborative arrangements, Proceedings and Resolution of the complaints that increased the public trust. A pilot project titles Swift Complaint Resolution (SCR) was constructed and executed by Federal Ombudsman Secretariat to materialize the concept of speedy redressal of complaints. The SCR project first affirmed the strength of the components of the framework. The concept of SCR was first presented in the Federal Advisory committee for Administrative Justice, which comprised of highest level of the Parliamentarians, Public Officials, NGOs and Civil Society where presented guidelines to be adopted for the free and speedy redressal of grievances at proverbial doorsteps in tehsils and district headquarters ultimately to the extended to the union councils. In SCR, the complaints were decided within 25 days even though the Law permitted 60 days that is itself a record in any judicial /quasi-judicial forum.

• 한국축산시설환경학회지
• /
• 제14권1호
• /
• pp.1-8
• /
• 2008

This study was conducted to solve the problem of public grievance owing to odor of a pig farm. Odor emissions from pig production systems mainly originate from liquid manure storage and solid manure fermentation. The low-cost odor abatement system (OAS) for application at liquid manure storage tank and solid manure fermentation facilities was developed in this study. The OAS adapted odor removing principles of a biofilter and biotrickling filter. The OAS is very simplified in structure. The appearance of the OAS had a form of cylindrical or cubical shape. The system performance was monitored for about one year after stabilization. A 7 seconds empty bed contact time for the OAS was adapted to achieve the odor reduction levels. The commercial type of OAS was constructed with media comprised of wood chips. Moisture content always remained above 50% wet basis. Average ammonia removal efficiency for the developed design was 89% at the liquid manure storage tank. Also, the removal efficiency at a solid manure fermentation facility was 86% on ammonia.

• 한국시스템다이내믹스연구
• /
• 제4권2호
• /
• pp.95-130
• /
• 2003

The purpose of this study is to find what causes make public projects hold off, going beyond the planned deadline and budget. Using System Dynamics(SD) and their derivative Urban Dynamics(UD) models, it intends to analyze major feedback loops based on VENSIM and to simulate them with STELLA software, all of which are interrelated with various causes of project delay. To prevent or ameliorate project delay, first of all it advises to focus on endogenous delaying factors not exogenous ones. These factors either reinforce or balance certain loops in complex causal structure, In the case example on the Cremation Building Project in Cheongju, Residents’ participation demand make negotiation put off and delayed negotiation reinforces administrative-expediency planning in order to observe a time limit, on the other hand, once building consensus, it increase both the level of planning performance and public trust. In the meantime, the real planning process used to neglect residents opinions and manage public grievance only through compensation, he a result of simulation, visible fruit of negotiation in the initial phase seems to be not satisfactory owing to funds and time consumed, but after reaching an mutual agreement among stakeholders, planning performance is effective and strategic than administrative-expediency planning viewed in both financial and time angle. It proposes to devise specific tools schematizing project implementation. In order to upgrade the quality of project management, it recommends for planners to adopt key concepts based on SD/UD diagrams and causal loops, which would contribute to enriching Planning abbots.

• 한국소음진동공학회:학술대회논문집
• /
• 한국소음진동공학회 2001년도 추계학술대회논문집 I
• /
• pp.108-113
• /
• 2001

Recently people have come to demand more pleasant environments as the quality and right of life have been improved. Along with industrial development, the tendency is causing a growing number of disputes concerning environmental damages. Of many kinds of environmental damages, noise and vibration pollution rising at construction fields are particularly the most common subjects of public grievance. Thus the government launched the Environmental Dispute Mediation Committee in 1991, purposing to utilize fully the promptness and expertise of administrative institutes and to resolve environmental damage disputes promptly and fairly by interfering in them actively. With the prompt and fair dispute mediations of the committee, people came to be able to get fair and prompt remedies for damages in their health and fortune by environmental pollution. Therefore, by analyzing dispute mediation cases on construction noise and vibration damages, we will suggest basic material on which efficient actions can be taken for public grievances happening in the future.

• 전기학회논문지
• /
• 제56권9호
• /
• pp.1556-1560
• /
• 2007

Energized power transformers in substations make unwelcome noises which propagate to nearby residential areas. As the excessive noise level become a target of public grievance than ever, utilities are seeking solutions to it. This paper introduce a power transformer noise prediction program which can give utilities effective solutions. Once a noise source is given, the program calculates the propagated noise level at certain points. The estimated result is rendered as noise contour map. To validate the accuracy of the program, the predicted noises are compared to measured one in real substations and proven to be acceptable within a margin of 5 percent.

• 한국소음진동공학회:학술대회논문집
• /
• 한국소음진동공학회 2007년도 추계학술대회논문집
• /
• pp.258-262
• /
• 2007

Recently people have come to demand more pleasant environments as the quality and right of life have been improved. Along with industrial development, the tendency is causing a growing number of disputes concerning environmental damages. Of many kind of environmental damages, noise and vibration pollution rising at construction fields are particularly the most common subjects of public grievance. Thus the government launched the Environments Dispute Mediation Committee in 1991, purposing to utilize fully the promptness and expertise of administrative institutes and to resolve environmental damage disputes promptly and fairly by interfering in them actively. With the prompt and fair dispute mediations of the committee, people came to be able to get fair and prompt remedies for damages in their health and fortune by environmental pollution. Therefore, by analyzing dispute mediation cases on construction noise and vibration damages, we will suggests basic material on which efficient actions can be takes for public grievances happening in the future.

• Environmental Engineering Research
• /
• 제15권2호
• /
• pp.99-103
• /
• 2010

Integrated management systems (IMS) that control entire sewerage facilities in the upper reaches of multi-purpose dams are being constructed for their efficient operation and management. However, because the IMS installed in a watershed belong to several local government bodies, significant conflict would be expected between stakeholders in the process of deciding who should control the IMS after completion of the construction that was initially implemented under the support of central government. The objective of this study was to suggest a decision making to determine who should control the IMS for sewerage facilities in the upper reaches of multipurpose dams in Korea, using the analytic hierarchy process (AHP). Three alternatives were selected to determine who should control the IMS for sewerage facilities: commissioning to public corporations, commissioning to private corporations, and a role-sharing partnership. In using the AHP technique, the emphasis was on comparing public interests, economics, efficiency, sustainability, specialty, grievance mediation and receptiveness. As a result, building a role-sharing partnership received the highest score. Commissioning to a special institute was also suggested as an alternative as this showed a score similar to that of building a role-sharing partnership.