Korean Journal of Construction Engineering and Management (한국건설관리학회논문집)

Korea Institute of Construction Engineering and Management (한국건설관리학회)
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Improvement of Design Performance for the Minimization of Public Grievances Based on a Construction Public Grievance Breakdown Structure

건설공사 민원 최소화를 위한 민원분류체계 기반 설계성능향상

  • Moon, Sungwoo (Department of Civil and Environmental Engineering, Pusan National University) ;
  • Jo, Hwani (Department of Civil and Environmental Engineering, Pusan National University)
  • Received : 2017.10.11
  • Accepted : 2017.11.09
  • Published : 2018.01.31
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Abstract

Construction projects are often large in magnitude and high in construction amount. Therefore, construction activities have great impacts on business economics and social lives in the surrounding regional area. The residents can have public grievances if they are badly affected by the construction activities. Project owners should try to minimize adverse impacts in planning and design as well as in construction. The objective of this paper is to establish a public grievance breakdown structure and apply this breakdown structure to improving design functions in an effort to minimize public grievances. This research has been done in three steps of 1) analyzing the characteristics of public grievances in construction projects; 2) developing a public grievance breakdown structure; and 3) based on the public grievance breakdown structure, generating design alternatives that can improve the preparedness against public grievances. A case study has been done to demonstrate the applicability of the public grievance breakdown structure in generating design alternatives to minimize public grievances.

건설사업은 사회적 그리고 경제적으로 파급효과가 크기 때문에 프로젝트 추진과정 중 다수의 민원이 발생된다. 이와 같은 현실에서 건설사업을 성공적으로 완료하기 위해서는 계획 및 설계과정에서 민원요인을 분석하고, 민원을 최소화하기 위해서 노력해야 한다. 본 논문은 건설사업의 민원을 평가하기 위한 민원분류체계를 제시하고, 민원분류체계를 바탕으로 설계기능을 개선하여 민원을 최소화하는 것을 목적으로 한다. 논문목적 달성을 위해 연구과정에서는 1) 건설사업 유형별 특성에 따른 민원요인을 분석하고; 2) 민원요인을 기반으로 민원분류체계를 개발했으며; 3) 민원분류체계를 체크리스트로 사용하여 설계대안 창출을 위한 절차를 제시했다. 사례분석에서는 실제 건설사업 설계를 대상으로 민원사전예방을 위한 설계대안을 창출하여 민원대응수준을 향상시켰다.

Keywords

References

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