[KSCI] Korea Science Citation Index Service

http://dx.doi.org/10.17703/IJACT.2019.7.1.128

Examining DeLone and McLean Model for Online Public Grievance Redressal System of Nepal

Pramod, KC (Department of Global Public Administration, Yonsei University)
Bae, Deuk J. (Department of Global Public Administration, Yonsei University)

Publication Information

International Journal of Advanced Culture Technology / v.7, no.1, 2019 , pp. 128-132 More about this Journal

Abstract

This paper is to explore the success factors of the online public grievance redressal system in the Nepal. It empirically tests the conceptual path model developed by DeLone and McLean which consists of six social perception variables with regard to citizen's intention to use the system. The estimates from 577 respondents support all the 13 hypotheses generated from D&L model. People's attitude and social norms are the two most important factors on the continuous usage of the system. It is suggested that the social factors are as much important as technological aspects when it comes to the e-government implementation. It is also suggested that the government should pay more attention to human factors in upgrading the design and development of e-grievance system in the foreseeable future.

Keywords

Online public grievance redressal system; Hello Sarkar; E-government adoption; DeLone and McLean model; Nepal;

Citations & Related Records

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