• Journal of Digital Convergence
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• v.13 no.12
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• pp.135-142
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• 2015

Appearance and rapid growth of the social network services (SNS) have led to changes in the distribution structure of information. Consumers can obtain various information quickly via the social network services and companies make use of a new advertising channel in them. In order to increase the effect of publicity activities through the social network services, development and application of public relations strategy by evaluating and analyzing the results of the activities is required. In this paper, a method for developing a low cost system to evaluate and analyze the results of public relations through the social networks is proposed. The proposed method was verified through building and running a demo system to collect and analyze data in the Facebook fan pages using MySQL database and PHP script on a Linux server.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.34 no.3
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• pp.5-35
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• 2023

This study aims to propose desirable operational strategies for public library programs as a means to alleviate the daily difficulties faced by married immigrant women. To achieve this, We conducted an analysis of 326 multicultural programs from 132 institutions, all of which were supported by the Ministry of Culture, Sports and Tourism in 2022. The purpose was to gain an understanding of the current situation and identify any issues related to these programs. Additionally, we conducted interviews with married immigrant women to gain insights into the challenges they encounter in Korean society and to determine their specific demands regarding library programs. Furthermore, we interviewed librarians responsible for multicultural services to better comprehend their experiences in managing such programs and to understand their perceptions of multicultural services for married immigrant women. Based on these findings, we have proposed four operational strategies for public library programs targeting married immigrant women. These strategies include: 1) Program content, 2) Program operation method, 3) Building a personal network and utilizing human resources, 4) Collaboration with other institutions.

• Korean Journal of Community Nutrition
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• v.13 no.6
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• pp.890-902
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• 2008

The purpose of this study was to develop a standardized job description for dietitians working in the public health nutrition area. Work-oriented job analysis methodology was employed for the study purpose. Subjects of 38 dietitians currently working at health centers in 2002 were recruited. Based on the focus group interview with 7 public health nutritionists and 7 professors, information about task elements was collected. Questionnaires measuring work performance and self-perception of importance of the selected task elements were administered. Reliability and validity of this instrument were tested by Chronbach's alpha and factor analysis. SAS PC package program was used for the statistical analysis. The final developed job description for public health nutritionists included 5 duties, 20 tasks and 93 task elements. The results of this study can be summarized as follows; 1) 5 duty areas are A. plan and evaluation of public health nutrition services, B. developing nutrition education materials, C. implementing nutrition services, D. networking community, and E. self development. 2) Each duty area from A to E was composed with 6, 2, 6, 4, 2 tasks, respectively. 3) Each duty area from A to E was composed with 24, 8, 38, 14, 9, and 2 task elements, respectively.

• The Journal of Korean Institute of Communications and Information Sciences
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• v.31 no.2B
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• pp.164-173
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• 2006

It is essential to ensure public use of and privacy of location information for promoting the location based services. The grade designation for location information is required to accomplish them. The grade designation for location information can increase the reliability of location information and reinforce the right of choice for user. Therefore the institution of grade designation for location information should be introduced rapidly to keep up with the growth of the location based services industry.

• Informatization Policy
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• v.21 no.3
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• pp.33-55
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• 2014

Public Shared Service Centers (PSSC) consolidate functions such as human resources, information technology, financial management or accounting into one office to serve an organization. A prominent example from the United States is the Federal Information Technology Shared Services Strategy. It supports mission, administrative, and infrastructure-related IT functions through providing organizations in the Executive Branch of the Federal Government (Federal Agencies) with policy guidance on the full range and lifecycle of intra- and inter-agency information technology (IT) shared services. This study looks at the Federal Information Technology Shared Services Strategy in order to draw lessons for fostering collaborative government through the use of PSSC. It finds the following factors are critical for success when implementing IT shared services: (1) agency leadership must be solidly behind their IT shared service plan, or the needed changes will not happen at the business unit, program, or system levels; (2) there must be a move away from internally-centered, program-specific thinking, and a move toward a paradigm of consuming and providing IT shared services with multiple groups whenever possible; and (3) successfully managing "loss of control" issues is central, and optimizing business processes is essential to move from stove-piped workflows to processes that work across the agency enterprise and beyond. Therefore, the study suggests that a Korean model of PSSC implementation be introduced, and that good IT Governance is a crucial component of PSSC strategies.

• Journal of Intelligence and Information Systems
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• v.25 no.4
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• pp.35-52
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• 2019

As public services are provided in various forms, including e-government, the level of public demand for public service quality is increasing. Although continuous measurement and improvement of the quality of public services is needed to improve the quality of public services, traditional surveys are costly and time-consuming and have limitations. Therefore, there is a need for an analytical technique that can measure the quality of public services quickly and accurately at any time based on the data generated from public services. In this study, we analyzed the quality of public services based on data using process mining techniques for civil licensing services in N city. It is because the N city's building license complaint service can secure data necessary for analysis and can be spread to other institutions through public service quality management. This study conducted process mining on a total of 3678 building license complaint services in N city for two years from January 2014, and identified process maps and departments with high frequency and long processing time. According to the analysis results, there was a case where a department was crowded or relatively few at a certain point in time. In addition, there was a reasonable doubt that the increase in the number of complaints would increase the time required to complete the complaints. According to the analysis results, the time required to complete the complaint was varied from the same day to a year and 146 days. The cumulative frequency of the top four departments of the Sewage Treatment Division, the Waterworks Division, the Urban Design Division, and the Green Growth Division exceeded 50% and the cumulative frequency of the top nine departments exceeded 70%. Higher departments were limited and there was a great deal of unbalanced load among departments. Most complaint services have a variety of different patterns of processes. Research shows that the number of 'complementary' decisions has the greatest impact on the length of a complaint. This is interpreted as a lengthy period until the completion of the entire complaint is required because the 'complement' decision requires a physical period in which the complainant supplements and submits the documents again. In order to solve these problems, it is possible to drastically reduce the overall processing time of the complaints by preparing thoroughly before the filing of the complaints or in the preparation of the complaints, or the 'complementary' decision of other complaints. By clarifying and disclosing the cause and solution of one of the important data in the system, it helps the complainant to prepare in advance and convinces that the documents prepared by the public information will be passed. The transparency of complaints can be sufficiently predictable. Documents prepared by pre-disclosed information are likely to be processed without problems, which not only shortens the processing period but also improves work efficiency by eliminating the need for renegotiation or multiple tasks from the point of view of the processor. The results of this study can be used to find departments with high burdens of civil complaints at certain points of time and to flexibly manage the workforce allocation between departments. In addition, as a result of analyzing the pattern of the departments participating in the consultation by the characteristics of the complaints, it is possible to use it for automation or recommendation when requesting the consultation department. In addition, by using various data generated during the complaint process and using machine learning techniques, the pattern of the complaint process can be found. It can be used for automation / intelligence of civil complaint processing by making this algorithm and applying it to the system. This study is expected to be used to suggest future public service quality improvement through process mining analysis on civil service.

• Journal of the Korean Society for information Management
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• v.30 no.3
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• pp.317-335
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• 2013

Cinematographic works are crucial for libraries as a part of their collections. Especially public libraries provide a variety of programs associated with cinematographic works. Copyright law considers the use of cinematographic works as a type of public performance and restricted it under certain conditions such as the released date. In addition, copyright agency challenged libraries to pay fees for cinematographic works released within 6 months. At this point, this study investigated the perception of librarians on cinematographic works and copyright issues. 292 librarians in public and academic libraries answers the questionnaire form May 8th to June 7th, 2013. In result, librarians consider services of video works as a important part of library services. They are also conscious of the exception conditions for copyright law for cinematographic works provided by library services. Furthermore, even though librarians are aware of copyright issues, they show the negative response to copyright fees for playing cinematographic works in the libraries.

• Journal of Information Management
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• v.37 no.2
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• pp.75-92
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• 2006

Information users depend more and more on portal sites for Internet navigation. These circumstances are reflected in academic information market especially. As the path of contacting public knowledge information, many institutions of information creation and services are collaborating with portal sites. At this point in time, it is necessary to consider linking libraries services with portal sites. Especially university libraries which have been recognized as private facilities of each university must to be considered as public facilities of local community. So it is desirable to develop method for linking university library services with portal sites for revitalizing university library services. This paper presents methods linking library OPACs with portal sites, through surveying oversea's cases and situation of domestic portal sites.

• Journal of the Korean Society for Library and Information Science
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• v.53 no.4
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• pp.95-119
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• 2019

The purpose of this study is to examine and analyze the development process of Korean children's libraries from 1945 to 2002. The development process of Korean children's library is divided into stages as follows. First, the preparation period (after colonial liberation in 1945~1976) is the time when library services for children were started, focusing on children's rooms in public libraries. The children's libraries were not recognized enough to be established. Second, the growing period (1977~2002), was primarily aimed at providing library services to children. In this period, the children's libraries were mainly established in the private sector rather than the public sector.

• Journal of the Korean BIBLIA Society for library and Information Science
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• v.16 no.1
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• pp.27-43
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• 2005

This research is a study designed to identify the needs for information literacy instruction for the U.S. public library Internet service users. The levels and needs of Internet service users as well as the development and effectiveness of the Internet services at the U.S. public libraries were investigated. The survey was administered to the Internet service users at four public libraries in the upper Midwest region of the U.S.A total of 386 surveys were collected and analyzed. The result showed that as the years of Internet use experience and the level of expertise increases, user satisfaction decreases. However, the users who had taken any Internet class showed more satisfaction than who had not. This research offers a new direction and need for information literacy instruction for public library Internet service users.