• Asia pacific journal of information systems
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• 제20권4호
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• pp.53-79
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• 2010

The study was originated from recognition that project participants' satisfaction should be Improved to raise project performance and to make progress of a successful project since the above dissatisfaction was operated as a danger factor of the project. The study selected one large-scale sample project and attempted measuring characteristics of the project, participants' satisfaction and project performance with the whole project participants. The study analyzed correlations between individual level (team members) and group level (development team), and examined what effect a sub project manager under complicated hierarchical organization of the large-scale project, namely PL (project leader)'s leadership style had on each individual project participant's satisfaction and what effect project uncertainty in organization/technology environment had on project participants' satisfaction and project performance. The study verified that development team (group) had an effect on team member (individual)-level project participants' satisfaction by disclosing that there was a significant dispersion among groups within project participants' satisfaction by each individual. It is analyzed that it is necessary to make improvement through approach by each pertinent team to raise individual-level project participants' satisfaction. The study also verified PL's ideal leadership under strict methodology and hierarchical control of the large-scale project. Based on the verification of the hypotheses, the results of the analysis were produced as follows. First, the development team affects the satisfaction level that an individual has when he/she participates in a project. This suggests that the satisfaction with project participation should be improved at the team level. In addition, the project management style and leadership orientation of the manager of a sub project who is mostly affected by the team proved to have a direct influence on the satisfaction with project participation and project performances. Second, both the performance-oriented leadership and the relationship-oriented leadership of the PL of the development team were verified to have a significant effect on the satisfaction of the team members associated with project participation. In other words, when the team members recognize that the PL of the development team shows both the performance-oriented leadership and the relationship-oriented leadership, their satisfaction with project participation increases accordingly. Third, it was verified that the uncertainty of the organizational environment significantly affects the satisfaction level when the PL of the development team exerts a relationship-oriented and performance-oriented leadership. The higher the uncertainty of the organizational environment is, the more the satisfaction with project participation decreases whereas the relationship-oriented leadership has a more positive effect on the satisfaction than the performance-oriented leadership style. Fourth, when the PL of the development team exerts the relationship-related and performance-related leadership, the uncertainty of the technological environment has a significant influence on the satisfaction level. The higher the uncertainty of the technological environment is, the more the satisfaction with project participation decreases whereas the performance-oriented leadership has a more positive effect on the satisfaction than the relationship-oriented leadership style. The result of the research on the uncertainty of the project environment suggests that when the development team leader exerts a relationship-oriented and performance-oriented leadership style, the uncertainty of the organizational environment has a significant effect on the satisfaction with project participation; the higher the uncertainty of the organizational environment, the more the satisfaction level decreases, and the relationship-oriented leadership style affects the satisfaction level more positively than the performance-oriented leadership style. In addition, when the development team leader displays a relationship-oriented and performance-oriented leadership style, the uncertainty of the technological environment has a significant effect on the satisfaction with project participation; the higher the uncertainty of the technological environment. the more the satisfaction level decreases. The performance-oriented leadership style as well affects the satisfaction level more positively than the relationship-oriented leadership style. Based on the above results, the research provides the following implications when handling multiple concurrent projects. First, the satisfaction with the participation in the multiple concurrent projects needs to be enhanced at the team (group) level. Second. the manager of the project team, particularly the middle managers should have both a performance-oriented and relationship (task and human)-oriented attitude and exert a consolidated leadership in order to improve the satisfaction of team members with project participation and their performances. Third, as the uncertainty factor of the technological and organizational environment among the characteristics factors of the project has room for methodological improvement depending on one's effort even though there are some complications, we need to continuously prevent and control the risks resulting from the uncertainties of the technological and organizational environment of the project in order to enhance the satisfaction of project participation and project performances. Fourth, the performance (task)-oriented leadership is required when there is uncertainty in a technological environment while the relationship (human)-oriented leadership is required when there is uncertainty in an organizational environment. This research has the following limitations. First, this research intended to select one large-sized sample project and measure the project characteristics, the satisfaction of all the participants associated with project participation, and their performances. Therefore, it is inappropriate to generalize and apply the result of this result onto other numerous projects. Second, as this case study entailed a survey to measure the characteristics factors and performance of the project, since the result value was based on the perception of project team members, the data may have insufficient objectivity. Third, though this research targeted on all the project participants, some development teams did not provide sufficient data and questionnaires were collected from some specific development teams among the 23 development teams, causing a significant deviation in the response rate among the development teams. Therefore, we need to continuously conduct the follow-up researches making comparisons among the multiple projects, and centering on the characteristics factors of the project and its satisfaction level.

• 한국농촌건축학회논문집
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• 제23권4호
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• pp.30-37
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• 2021

The way to check whether the urban regeneration project is going in the right direction is fundamental for understanding the satisfaction of local residents relevant to the project. This study aims to analyze the satisfaction of residents by selecting factors that affect the satisfaction of Namhae-gun residents with urban regeneration projects. Through this, after examining whether the project is being implemented well in accordance with the purpose of the urban regeneration new deal project, this study presents the direction of the Namhae-gun urban regeneration new deal project. In result, in the case of the resident group, satisfaction with security and landscape influenced satisfaction with the entire project. In addition, publicity for urban regeneration projects had the greatest impact on satisfaction, and other neighborhood reliability, urban regeneration-related education, and meetings had the greatest impact on satisfaction with the project. In the case of the merchant group, it was found that the satisfaction with the entire project increased when the satisfaction with the public relations. However, it was found that physical factors, that is, factors for improving the living environment, did not affect satisfaction with urban regeneration projects. The findings of this study, as local parts of Namhae-gun urban regeneration project progresses, can be further expanded to the holistic county level.

• 사회복지연구
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• 제43권2호
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• pp.267-293
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• 2012

본 연구의 목적은 노인일자리사업의 사업효과성에 미치는 교육만족도의 영향력을 검증하고 이 관계에서의 직무만족도의 매개효과를 분석하는 것이다. 연구에 활용된 자료는 한국노인인력개발원에서 실시한 2010년 노인일자리사업 참여노인 실태조사 원자료이며, 1,220명이 분석대상이다. 연구방법은 기술분석과 단순상관분석을 실시하였으며, 다중회귀분석으로 연구모형을 검증하고, Sobel test를 통해 직무만족도의 매개효과를 분석하였다. 분석 결과 노인일자리사업의 교육만족도는 직무만족도에 유의미한 영향을 미치는 것으로 나타났다. 그리고 교육만족도는 사업효과성에 직접적인 영향을 미칠 뿐만 아니라 직무만족도를 매개로 하여 영향을 미치는 매개효과가 있는 것으로 나타났다. 이러한 연구결과를 바탕으로, 노인일자리사업의 사업효과성을 높이기 위해서는 참여 노인에 대한 교육의 중요성을 인식하고 향후 교육프로그램의 발전방향에 대해 제언하며, 직무만족도 또한 고려해야 함을 제시하였다.

• 국제학술발표논문집
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• The 4th International Conference on Construction Engineering and Project Management Organized by the University of New South Wales
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• pp.335-339
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• 2011

The unique characteristics of the construction industry - such as the fragmentation of its processes, varied scope of works and diversity of its participants - are contributory factors to poor project performance. Several issues are unresolved due to the lack of a comprehensive technique to measure project outcomes including: inefficient decision making, insufficient communication, uncertain site conditions, a continuously changing environment, inharmonious working relationships, mismatched objectives within the project team and a blame culture. One approach to overcoming these problems appears to be to measure performance by gauging contractor satisfaction (Co-S) levels, but this has not been widely investigated as yet. Additionally, the key Co-S dimensions at the project level are still not fully identified. This paper concerns a study of satisfaction dimensions, primarily by a postal questionnaire survey of construction contractors registered by the Malaysian Construction Industry Development Board (CIDB). Eight satisfaction dimensions are identified that are significantly and substantially relate to these contractors - comprising: project cost performance, schedule performance, product performance, design satisfaction, site safety, project profitability, business performance and relationships between participants. -Each of these dimensions is accorded different priority levels of satisfaction by different contractors. The output of this study will be useful in raising the awareness and understanding of project teams regarding contractors' needs, mutual objectives and open communication to help to deliver a successful project.

• 품질경영학회지
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• 제46권2호
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• pp.283-300
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• 2018

Purpose: Since the servant leadership of project managers is seemingly related to the project performance by influencing project team members' positive attitude and behavior, this study attempts to provide empirical evidence for a link between servant leadership and project performance. In addition, the present study investigates the mediating effects of customer satisfaction on the servant leadership-project performance relations. Methods: The data of servant leadership and project performance were collected from 185 project team members of a company providing IT service, and customer satisfaction data were collected from 100 project clients served by the company. Before testing the hypotheses, we calculated aggregation statistics(e.g., $r_{wg}$, ICC(1), and ICC(2)) to ensure appropriate aggregation of servant leadership scores. The statistics confirmed the use of 67 team level servant leadership scores with project performance and customer satisfaction. Results: The results show that servant leadership is significantly related to three project performance measures(perceptions of performance contribution and sales contribution, and actual project profits) in the current team-level sample. Results also indicate that the clients' perception of customer satisfaction shows a mediating effect in the process of servant leadership affecting sales contribution of project performance. Conclusion: The present study empirically confirms that servant leadership plays a major role in enhancing project performance on team level analysis. The results suggest that servant leadership increases customer satisfaction since the project managers serve and care for their team members which translate into effective customer service. Theoretical and practical implications are reviewed, and limitations of the study and suggestions for future research are addressed.

• 국제학술발표논문집
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• The 1th International Conference on Construction Engineering and Project Management
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• pp.754-757
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• 2005

Construction firms attempt to improve project performance by adopting technology. However, the advantages gained from technology utilization are still not clear. Lack of information regarding technology benefits has resulted in industry reluctance to implement new technology. Therefore, there are needs for studies that quantify the impacts of technology utilization on project performance. An industry-wide survey was used to collect project data from 70 capital facility projects on the issue of technology usage and project owner satisfaction parameter. This paper reports on integration/automation technology usage in the Taiwanese construction industry and associated impacts on project owner satisfaction. In addition, integration and automation technology findings are presented by project phase. The analyses indicate that projects with owner satisfaction have, on average, higher levels of technology utilization than projects with owner dissatisfaction for all technology usage metrics analyzed.

• 경영정보학연구
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• 제8권1호
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• pp.203-222
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• 2006

아웃소싱 방식의 정보시스템 개발 프로젝트(SI 프로젝트)는 참여인력들의 만족도가 매우 낮은 것으로 알려져 있다. 이로 인해 잦은 전직과 이직, 프로젝트 참여 기피 등의 고질적인 문제가 발생하고, 프로젝트 성패에도 악영향을 미치고 있다. 참여인력들의 만족도 향상을 위해서는 프로젝트 참여만족도를 결정하는 요인들의 명확한 규명을 통한 개선이 필요하다. 프로젝트 참여만족도는 직무만족도의 일종으로 볼 수 있다. 선행연구에 의하면, 직무만족도는 직무특성과 무관한 급여, 보상, 명성 등의 일반 요인과 직무특성에 기인한 특화요인에 의하여 결정된다. 본 연구에서는 현업에서 프로젝트 참여만족도 측정에 널리 사용되는 PMI 설문에 기초하여, 정보시스템 개발 프로젝트의 특성에 기인하는 특화요인으로, 프로젝트 이행약정, 업무량과 업무시간, 프로젝트 통제, 조직내 의사소통, 조직간 의사소통, 방법론(프로세스) 영향도의 6가지 요인에 대하여 확인하고, 프로젝트 참여만족도 결정요인으로 적합한가에 대하여 66개 프로젝트에 참여한 390명의 데이터를 통해 검증했다. 연구 결과, 6개의 결정요인은 모두 프로젝트 참여만족도를 결정하는 요인으로 볼 수 있었다. 즉, 프로젝트 참여 인력들의 만족도는 프로젝트 이행약정과 프로젝트 통제, 의사소통, 프로젝트 방법론 등에 민감하게 반응하는 것으로 나타났다. 특히, 벤더 사(社) 참여인력 들의 만족도는 단순히 많은 업무량과 강한 업무강도 보다는 무리한 프로젝트 이행약정과 계획의 잦은 변경 및 불합리한 프로젝트 통제에 의하여 더욱 저해되는 것을 확인할 수 있었다. 따라서 참여자들의 프로젝트 참여 만족도를 신장시키고, 궁극적으로 프로젝트의 성과를 높이기 위해서는 단편적인 처방과 개선에서 벗어나 프로젝트 이행약정을 비롯한 프로젝트 특화요인들에 대한 종합적인 접근과 해결책이 필요할 것이다.

• 한국치위생학회지
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• 제17권4호
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• pp.555-564
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• 2017

Objectives: The purpose of the study is to investigate the oral health assessment and satisfaction according to recognition and beneficiary oral health projects for oral health promotion of the elderly. Methods: The subjects were elderly over 65 years old in Jeonbuk province. The study instrument was structured questionnaire including general characteristics, oral care condition, recognition of project, satisfaction of project, geriatric oral health assessment index, life satisfaction. For data analysis, the study used independent t-test, one way ANOVA and Pearson correlation analysis. Results: The subjects of this study were well aware of the perceived health status of oral health projects. Satisfaction scaling project was the highest in the satisfaction of the received projects. People who recognized the oral health project had a high oral health assessment index. People who benefit from oral health project showed higher satisfaction in life. Conclusions: As for the elderly's perception on oral health care, they showed higher oral health assessment index and life satisfaction.

• 한국콘텐츠학회논문지
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• 제14권10호
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• pp.160-170
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• 2014

본 연구는 노인 일자리사업 참여 노인들의 참여 유형에 따라 노인 일자리사업 참여 만족도와 생활만족도, 그리고 삶의 만족도를 살펴보고, 노인 일자리사업 참여 만족도가 노인의 생활만족도와 삶의 만족도에 미치는 영향을 밝히고자 하였다. 본 연구의 주요 연구결과는 다음과 같다. 첫째, 노인 일자리사업 참여 노인들은 참여 만족도가 비교적 높았으나 생활만족도와 삶의 만족도는 그다지 높지 않았으며, 특히 교육형에 참여한 노인이 노인 일자리사업 참여 만족도와 생활만족도, 그리고 삶의 만족도가 높은 것으로 나타났다. 둘째, 노인 일자리사업 참여 노인들은 참여 만족도가 높을수록 생활만족도와 삶의 만족도가 높은 것으로 나타났다. 셋째, 노인 일자리사업 참여 노인들의 생활만족도와 삶의 만족도에는 노인 일자리사업 참여 만족도 중에 교육 만족도가 가장 큰 영향을 미치는 것으로 나타났다. 이러한 결과를 볼 때, 노인 일자리사업을 확대, 시행함에 있어서는 교육형 위주로 이루어지도록 유도할 필요가 있으며, 노인들의 생활만족도와 삶의 만족도 제고를 위해서는 노인 일자리사업의 업무내용에 대한 교육의 강화 및 적절한 교육 프로그램을 개발 시행할 필요가 있다.

• International Journal of Internet, Broadcasting and Communication
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• 제13권1호
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• pp.11-19
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• 2021

The purpose of this study is to check whether the satisfaction of the R&D (Research & Development) project directly affects the R&D performance, and to find out whether the satisfaction with regional connectivity and the satisfaction with the R&D operation management significantly mediate the relationship that the satisfaction with the R&D project has on the R&D performance. In order to verify the research hypothesis on this, a total of 51 companies located in Jeollanam-do that actually conducted R&D research projects were surveyed and analyzed. In order to conduct an empirical study based on the collected questionnaire, a survey questionnaire related to the variables of the study model was composed based on a sample of 51 questionnaires. We used the SPSS program to verify the hypotheses in this study, and the hypotheses were verified by analyzing the validity, reliability, correlation, and deflection. As a result, there was a positive (+) significant relationship between R&D project satisfaction and R&D performance. In addition, it was found that the relationship between R&D project satisfaction and R&D performance was significantly mediated by the satisfaction with R&D regional connectivity and satisfaction with R&D project operation management.