• 한국콘텐츠학회논문지
• /
• 제13권11호
• /
• pp.176-186
• /
• 2013

본 연구는 최근 빈번하게 진행되고 있는 국내 의료서비스기관들의 대형화 및 집단화 움직임에 대하여 동 산업이 규모 또는 범위의 경제(Economies of Scale and Scope)를 실현할 수 있는지를 전위로그비용함수 추정을 통하여 분석하였다. 추정결과 계수에 따라 다소 차이는 있지만 여타 서비스의 생산수준의 변화에 의해 영향을 받는 특정 서비스 생산의 한계비용을 나타내는 계수들 모두 통계적으로 유의함을 보였다. 추정된 단일생산물 규모의 경제(Single-Product Scale Economy: SSE)계수들 뿐만 아니라 전반적인 약 규모의 경제(Ray Scale Economies: RSE)값 모두 1보다 작은 수치를 나타남으로서 한국 의료서비스기관들의 서비스생산에 규모 경제가 존재함을 보여주었다. 범위의 경제 존재여부의 분석을 위한 상호 서비스생산에 있어서 비용의 상보성 추정에서도 모두 90% 이상의 통계적 유의수준을 보였다. 특히 외래환자와 입원환자 진료서비스 간, 입원환자 진료서비스와 제 증명서발급 및 기타 서비스 활동 간에 있어서는 범위의 경제뿐만 아니라 비용의 상보성이 존재함을 보여주었다.

• 한국항공운항학회지
• /
• 제16권3호
• /
• pp.50-57
• /
• 2008

This paper analyse the economic inducement effects of aviation industry using Input-Output Model. For measuring economic inducement effects of aviation industry on korean economy, this paper divides air transport industry as two - manufacturing industry and service industry. we also use Input-Output Table of year 1990 through 2003 from Bank of Korea. Empirical results tells that aviation manufacturing industry have high product inducement effects to national economy although its low value-added coefficient such as 0.486 for aviation manufacturing industry and 0.447 for aviation service industry. public R&D doesn't have much effect to each of aviation industries.

• Journal of the Korean Data and Information Science Society
• /
• 제19권3호
• /
• pp.893-901
• /
• 2008

The disconfirmation paradigm is the earliest researched and the most deeply researched of all the paradigms in marketing. Disconfirmation paradigm deals with the influence of expectation, perceived product performance, and the discord between the two on consumer satisfaction. The GAP-Model is based on the disconfirmation paradigm that tries to understand the effect of the gap between before purchase expectations and after purchase perceptions of the product performance on dependent variables such as customer satisfaction. The purpose of this research is to test whether regression coefficients of a P-Model(performance only model), an E-Model(expectation only model) and GAP(P-E)-Model are equivalent in explaining service value and loyalty. The Chow's F-Test is used to test the excellence of the 3 models. As a result of comparison and analysis, P-Model showed more excellence of service value and loyalty than E-Model or GAP-Model.

• 한국의류학회지
• /
• 제30권7호
• /
• pp.1116-1125
• /
• 2006

This study investigated consumer satisfaction and dissatisfaction experiences in post-purchase product return process. As an exploratory research the study collected qualitative data of subjective consumer experiences using an open-ended questionnaire and identified and classified themes and patterns of satisfaction and dissatisfaction experiences. A total of 113 cases were categorized into satisfied experiences, unsatisfied experiences, and neutral experiences. Further, satisfied experiences were sub-categorized into kind sales associates, quick and easy return process, and services higher than expected based on sources of satisfaction in the return process while unsatisfied experiences were sub-classified into rejection of return, attitude of sales associates, and hassle of return process. In-store adaptive behaviors and intentions on future behaviors were also observed. The results indicated that service quality in the post-purchase service encounter and consumer expectation were important in determining satisfaction and dissatisfaction in the return process. Insights for research questions were proposed.

• 한국감성과학회:학술대회논문집
• /
• 한국감성과학회 2007년도 춘계학술대회 및 국제감성 심포지엄
• /
• pp.136-138
• /
• 2007

디자인 서비스 산업은 21세기의 국가경제와 지역발전을 주도해 갈 수 있는 성장 산업으로서 현재 부산이 안고 있는 다양한 문제인 기업의 해외이전, 인구감소, 관광자원의 고갈 등을 해결할 수 있는 방법으로 디자인 서비스 구축을 통한 발전방향을 제시하는 연구의 목적으로 한다. 연구방법에 있어서는 Online조사를 이용한 부산시의 특성에 대한 일반적인 견해를 조사하고, Offline 조사로 자국인 및 외국인(주둔 외국인)을 대상으로 인터뷰를 실시한다. 또한, 부산시가 가지고 있는 인상을 평가하기 위하여 SD법을 이용하고 분석을 실시하여 정량화된 데이터를 바탕으로 부산시의 디자인 서비스에 대한 방향과 방법을 제시하였다.

• 한국항해항만학회:학술대회논문집
• /
• 한국항해항만학회 1998년도 추계학술대회논문집:21세기에 대비한 지능형 통합항만관리
• /
• pp.223-238
• /
• 1998

In this study, to investigate the effect of process variables such as reduction in area, semi-die angle and the rectangular ratio to the corner filling which influences the dimensional accuracy of the final product in the drawing of the cluadrangle rod from a round bar, it has been simulated by three dimensional rigid-plastic finite element method. In order to reduce the number of simulation artificial neural network has been introduced. Also, through the experimental investigation, the present results have been implemented on the industrial product. In results, the main process variable is the combination of the semi-die angle in case of the irregular shaped drawing process and reduction in area in the event of regular shaped drawing process, respectively.

• 한국조리학회지
• /
• 제10권3호
• /
• pp.18-31
• /
• 2004

Korean food industry has been developed while it receives footlights as the most encouraging industry and composing one axis of food industry under various marketing activities and severe competitions. The purpose of this study was to understand customer's reason to use bakery, extract important factor, systematically analyze and suggest the direction of bakery industry through study on the character of bakery-user. The researcher Modified the Questionnaire developed by Yoon, YH(2000) & Kim, SE(2002). The major findings obtained from this study were as follows. First, on factors of confidence and propriety, price and communication with consumers, product and service, and service response, there was a high difference between male and female. Second, on factors of accessibility & product and service, there was a high difference among disparity of age. Third, on item of confidence and propriety, there was a high difference among customers' residing styles. Fourth, in relation to income level, there was statistically no difference.

• 한국정밀공학회:학술대회논문집
• /
• 한국정밀공학회 2006년도 춘계학술대회 논문집
• /
• pp.619-620
• /
• 2006

In this paper, the CAE Service System for Collaborative Engineering Environment with web services and Multi-frontal Method has been investigated and developed. The enabling technologies such as SOAP and .NET Framework play great roles in the development of integrated distributed application software. In addition to the distribution of analysis modules, numerical solution process itself is again divided into parallel processes using Multi-frontal Method for computational efficiency. We believe that the proposed approach for the analysis can be extended to the entire product development process for sharing and utilizing common product data in the distributed engineering environment.

• 한국과학예술포럼
• /
• 제20권
• /
• pp.135-146
• /
• 2015

The purpose of this research is to highlight the importance of customer experience relating to servitization of manufacturing and to develop an index to analyze customer experience management. It occurred that customer experience management analysis should perform in diverse dimensions to get higher customer satisfaction. Following to this idea, new idex is designed : CEMC(Customer Experience Management Competency scale). CEMC includes three parties which are internal expert, external expert and customer, as evaluators of the appraisal. Each evaluator participates in the inspection about customer experience management through a questionnaire which composed four sections : Product and service, Business process, Culture and Asset. Researchers apply this index to one small manufacturing business and analyze the state of customer experience management. The result would be a reference for building strategy and align inside organization.

• 한국식생활문화학회지
• /
• 제21권6호
• /
• pp.695-701
• /
• 2006

This study is based on the utilization of pine mushroom for processing products by development of pine mushroom Jung-Gwa. The results were summarized as follows: Pine mushroom Jung-Gwa were prepared with four different amounts (20, 30, 40, 50%) of honey. Pine mushroom Jung-Gwa color value was the highest by 20% soaking honey-water product and 40% soaking honey-water product was the lowest. Strength and hardness of 20% soaking honey-water product was the highest. Appearance to product of 50% soaking honey-water was the highest preference by all age of except 20's. The honey content of more and more external appearance preference was became higher. Product of 40% soaking honey-water was best by flavor of pine mushroom Jung-Gwa. A sugary tastes comparison 50% soaking honey water to 40% soaking honey water was not distinction. The texture was appeared a statistically significant difference by products of 20%, 30% soaking honey-water. Product of 20% soaking honey-water was favorite in 20's and product of 30% soaking honey-water was favorite in 30's. In overall preference test for pine mushroom Jung-Gwa of 40% soaking honey water was preferred by all age. Oligosaccharide helped geriatric diseases and cheaper. Thus this study used oligosaccharide but the result was not a statistically significant difference of pine mushroom Jung-Gwa products quality by comparison honey-water to oligosaccharide. Therefore oligosaccharide utilization products was thought worth a lot more by processing price and functional.