• Journal of Korean Society for Quality Management
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• v.30 no.1
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• pp.61-73
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• 2002

The Quality Function Deployment(QFD) is a Quality Management technique to maximize customers' satisfaction by reflecting customer requirements into all business processes, including concept definition, product planning, parts planning, process planning, production planning, and sales planning. The basic concept of the QFD is to translate customers' requirements appropriately into engineering characteristics, into parts characteristics, into process characteristics, and into specific requirements and activities in production. In this study, we reviewed and analyzed the application process of the QFD to the development of A2 FATC (Full Automatic Temperature Controller), an automotive component developed and produced by company A. It has been reported that by applying the QFD to the development of A2 FATC, company A. achieved 34% improvement in control robustness quality characteristic, 27% improvement in deviation quality characteristic, and 30% improvement in overall quality characteristics.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.28 no.4
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• pp.7-13
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• 2005

Many domestic studies related to service quality are performed but the study on computing Service Quality Score is not yet activated. Because Service quality measurement plays an important role in assessing service performance and diagnosing service problems, it is very important that service quality is measured exactly. Therefore this study offered realistic approach method for computing Service Quality Score by using T.L. Saaty's Analytic Hierarchy Process technique. That is, Service Quality Score of this study is computed by using customer's priority(weights) for five dimensions(Tangible, Reliability, Assurance, Responsiveness, Empathy). This method is more realistic than the existing method computed by an arithmetical average of dimension's variables.

• The Transactions of the Korean Institute of Electrical Engineers P
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• v.56 no.1
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• pp.13-18
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• 2007

In this paper, authors deal with an application of power quality monitoring using the Sampled Value which is described in the IEC61850 International Standard for substation communication. Firstly, while Merging Unit is designed as a process level device transmitting sensor data, the practical problems such as time delay compensation and optical fiber communication are issued. Secondly, the Sampled Value message which is proper to a power quality monitoring system is presented. Because the power quality monitoring system requests non time critical service comparing to protection and control applications, the Sampled Value service message structure is introduced to improve efficiency. At last, the power quality monitoring server having various power quality analysis functions is suggested to verify the performance of Merging Unit. With the diverse experiments, it is proved that the process bus distributed solution is flexible and economic for the power quality monitoring.

• International Journal of Quality Innovation
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• v.5 no.2
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• pp.122-131
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• 2004

Because of three reasons: rare natural resources, high dependent ratio and rapid wage increases, Korea must take the non-price competitive strategy. The developing process of quality management system in Korea can be categorized into five stages according to changes in economic policy. In order to develop the Korean quality management system effectively, we should try to connect total quality management with management system and emphasize the training and education.

• Journal of Korean Society for Quality Management
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• v.32 no.3
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• pp.141-152
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• 2004

This study describes process and method to establish concurrent and/or sequential schedule planning for the system design process of the EIA632 standard. For this purpose, the study suggest Process and method that are context analysis of standard process, interface definition from activity decomposition, integration of related activities, and definition of concurrent and/or sequential work flow. The proposed process and method will contribute to minimize time loss that is emerged from activities iteration.

• Journal of Korean Society for Quality Management
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• v.30 no.1
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• pp.118-132
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• 2002

This paper presents a process incapability index to provide manager with various information of process and to reduce cost. The introduced process incapability indices indicate information about mean and variance of manufacturing process and variance of inspection process to evaluate process capability using ratio of variance and difference between target and mean to specification. This model can be used by the scale of six sigma management.

• International Journal of Quality Innovation
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• v.1 no.1
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• pp.97-105
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• 2000

In this paper, a two-section method for measuring is introduced and the variation sources of measurement process are analysed. Measuring is a special process in general process. Various variation source must be firstly decomposed so that the statistical distribution law of measuring process can be established, and then implement monitoring control of the measuring process. A special method to obtain the measuring variation is discussed, and a monitoring control technique for measuring process is studied based statistical distribution. Towards the end, we briefly introduce software design for the analysis and control of a measurement process.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.28 no.2
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• pp.36-45
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• 2005

This paper aims to investigate and analyze the process solving problems with activities of Quality Control Circle, carried out on a small scale, among various activities of industrial fields. Then this paper intends to provide and integrated model through integrating each process into one. In addition, this paper also aims to enhance the efficiency of the suggested model by realizing the model through support system.

• Journal of Korean Society for Quality Management
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• v.13 no.2
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• pp.66-72
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• 1985

The objective of mixture experiments with process variables is to find experimental blends and conditions that produce the product of highest quality. In this paper, designs for mixture experiments with process variables are presented, where the emphasis is on using only a fraction of the total number of possible design points and the fitting of reduced models for measuring the effects of the mixture components and process variables.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 1997.10a
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• pp.189-192
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• 1997

New product development is a complex managerial process which involves multiple functional groups, each with a different perspective. Quality function deployment (QFD) is a new product development process which stresses cross-functional integration. QFD provides a specific approach for ensuring quality through each stage of the product development and production process. This paper provides an overview of QFD including its concepts and methods, and then proposes an integrated approach to formulating and solving the QFD process. This paper also discusses issues associated with the prescriptive modeling of QFD.