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An Application of QFD to the Development of Full Automatic Temperature Controller  

이기룡 (한국 델파이 주식회사)
박병춘 (계명대학교 산업공학과)
Publication Information
Journal of Korean Society for Quality Management / v.30, no.1, 2002 , pp. 61-73 More about this Journal
Abstract
The Quality Function Deployment(QFD) is a Quality Management technique to maximize customers' satisfaction by reflecting customer requirements into all business processes, including concept definition, product planning, parts planning, process planning, production planning, and sales planning. The basic concept of the QFD is to translate customers' requirements appropriately into engineering characteristics, into parts characteristics, into process characteristics, and into specific requirements and activities in production. In this study, we reviewed and analyzed the application process of the QFD to the development of A2 FATC (Full Automatic Temperature Controller), an automotive component developed and produced by company A. It has been reported that by applying the QFD to the development of A2 FATC, company A. achieved 34% improvement in control robustness quality characteristic, 27% improvement in deviation quality characteristic, and 30% improvement in overall quality characteristics.
Keywords
Quality Function Deployment; QFD; FATC; House of Qualify;
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