• Asia Marketing Journal
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• v.14 no.1
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• pp.1-24
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• 2012

Nowadays, customer satisfaction has been one of company's major objectives, and the index to measure and communicate customer satisfaction has been generally accepted among business practices. The major issues of CSI(customer satisfaction index) are three questions, as follows: (a)what level of customer satisfaction is tolerable, (b)whether customer satisfaction and company performance has positive causality, and (c)what to do to improve customer satisfaction. Among these, the second issue is recently attracting academic research in several perspectives. On this study, the second issue will be addressed. Many researchers including Anderson have regarded customer satisfaction as core competencies, such as brand equity, customer equity. They want to verify following causality "customer satisfaction → market performance(market share, sales growth rate) → financial performance(operating margin, profitability) → corporate value performance(stock price, credit ratings)" based on the process model of marketing performance. On the other hand, Insoo Jeon and Aeju Jeong(2009) verified sequential causality based on the process model by the domestic data. According to the rejection of several hypotheses, they suggested the balance model of marketing performance as an alternative. The objective of this study, based on the existing process model, is to examine the causal relationship between customer satisfaction and corporate value performance. Anderson and Mansi(2009) proved the relationship between ACSI(American Customer Satisfaction Index) and credit ratings using 2,574 samples from 1994 to 2004 on the assumption that credit rating could be an indicator of a corporate value performance. The similar study(Sangwoon Yoon, 2010) was processed in Korean data, but it didn't confirm the relationship between KCSI(Korean CSI) and credit ratings, unlike the results of Anderson and Mansi(2009). The summary of these studies is in the Table 1. Two studies analyzing the relationship between customer satisfaction and credit ratings weren't consistent results. So, in this study we are to test the conflicting results of the relationship between customer satisfaction and credit ratings based on the research model considering Korean credit ratings. To prove the hypothesis, we suggest the research model as follows. Two important features of this model are the inclusion of important variables in the existing Korean credit rating system and government support. To control their influences on credit ratings, we included three important variables of Korean credit rating system and government support, in case of financial institutions including banks. ROA, ER, TA, these three variables are chosen among various kinds of financial indicators since they are the most frequent variables in many previous studies. The results of the research model are relatively favorable : R², F-value and p-value is .631, 233.15 and .000 respectively. Thus, the explanatory power of the research model as a whole is good and the model is statistically significant. The research model has good explanatory power, the regression coefficients of the KCSI is .096 as positive(+) and t-value and p-value is 2.220 and .0135 respectively. As a results, we can say the hypothesis is supported. Meanwhile, all other explanatory variables including ROA, ER, log(TA), GS_DV are identified as significant and each variables has a positive(+) relationship with CRS. In particular, the t-value of log(TA) is 23.557 and log(TA) as an explanatory variables of the corporate credit ratings shows very high level of statistical significance. Considering interrelationship between financial indicators such as ROA, ER which include total asset in their formula, we can expect multicollinearity problem. But indicators like VIF and tolerance limits that shows whether multicollinearity exists or not, say that there is no statistically significant multicollinearity in all the explanatory variables. KCSI, the main subject of this study, is a statistically significant level even though the standardized regression coefficients and t-value of KCSI is .055 and 2.220 respectively and a relatively low level among explanatory variables. Considering that we chose other explanatory variables based on the level of explanatory power out of many indicators in the previous studies, KCSI is validated as one of the most significant explanatory variables for credit rating score. And this result can provide new insights on the determinants of credit ratings. However, KCSI has relatively lower impact than main financial indicators like log(TA), ER. Therefore, KCSI is one of the determinants of credit ratings, but don't have an exceedingly significant influence. In addition, this study found that customer satisfaction had more meaningful impact on corporations of small asset size than those of big asset size, and on service companies than manufacturers. The findings of this study is consistent with Anderson and Mansi(2009), but different from Sangwoon Yoon(2010). Although research model of this study is a bit different from Anderson and Mansi(2009), we can conclude that customer satisfaction has a significant influence on company's credit ratings either Korea or the United State. In addition, this paper found that customer satisfaction had more meaningful impact on corporations of small asset size than those of big asset size and on service companies than manufacturers. Until now there are a few of researches about the relationship between customer satisfaction and various business performance, some of which were supported, some weren't. The contribution of this study is that credit rating is applied as a corporate value performance in addition to stock price. It is somewhat important, because credit ratings determine the cost of debt. But so far it doesn't get attention of marketing researches. Based on this study, we can say that customer satisfaction is partially related to all indicators of corporate business performances. Practical meanings for customer satisfaction department are that it needs to actively invest in the customer satisfaction, because active investment also contributes to higher credit ratings and other business performances. A suggestion for credit evaluators is that they need to design new credit rating model which reflect qualitative customer satisfaction as well as existing variables like ROA, ER, TA.

• Journal of Nuclear Fuel Cycle and Waste Technology(JNFCWT)
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• v.6 no.1
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• pp.45-54
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• 2008

A new proposed repository has a final capacity of 800,000 drums radioactive waste. Most of foreign repositories have a general practice of segregating control zones which mainly contributes to classification of degree of control, whether it is called buffer zone or not. Domestic regulatory requirements of establishment of buffer zone in a repository are not much different from those of nuclear power plants for operation period, in which satisfactory design objective or performance objective is the most important factor in determination of the buffer zone. The meaning of buffer zone after closure is a minimum requested area which can prevent inadvertant intruders from leading to non-allowable exposure during institutional control period. Safety assessment with drinking well scenario giving rise to the highest probability of exposure among the intruder's actions can verify fulfillment of the buffer zone which is determined by operational safety of the repository. At present. for the repository to be constructed in a few years, the same procedure and concept as described in this paper are applied that can satisfy regulatory requirements and radiological safety as well. However, the capacity of the repository will be stepwise extended upto 800,000 drums, consequently its layout will be varied too. Timely considerations will be necessary for current boundary of the buffer zone which has been established on the basis of 100,000 drums disposal.

• Journal of Digital Convergence
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• v.18 no.9
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• pp.285-295
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• 2020

The purpose of this study was to identify factors affecting college-based stress and develop stress-relieving educational programs. Data were collected from 169 students in G-province, from June 15th to july 15th, 2020. Analysis was done using IBM SPSS 21.0 for frequency, percentage, average, standard deviation, t-test, ANOVA, Pearson correlation coefficient, and Multiple regression. College-based stress positively correlated with life event, life event importance, interpersonal emotion, and self-control. The most important factor affecting college-based stress was psychological hardiness (β=-.323, p<.001), followed by club activities (β=.237, p<.001), interpersonal conflict (β=.215, p=.001), grade-2 (β=-.203, p=.001), department adaptation (β=.161, p=.010), and age-21 (β=-.149, p=.024). The explanatory power was 44.4% (F=42.43, p<.001). The results of this study are expected to be used as basic data for the development of educational programs for stress reduction at the university level. Therefore, educational programs considering age and grade, using club activities as support systems, and dealing with psychological hardiness and department adaptation are needed.

• Journal of the Korean Society of Marine Environment & Safety
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• v.20 no.2
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• pp.193-201
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• 2014

This study provided safe sailing speed and appropriate passing time to areas of known strong current water to prevent marine accident of the ships. To the interpretation of these data which target Myeongnyang waterway, AIS data of the ship was collected from $12^{th}$ July to $15^{th}$ July 2010 and site environment was investigated on $4^{th}$ September 2010. On the basis of the collected data, the 'Minimum Navigation Speed' and 'Optimum Navigation Speed' were calculated. It has also considered the 'Spare control force' or allowance and the 'Respond Rudder Angle' for each tidal current speed. Additionally, it suggested the safe passing time to strong current area by analyzing tidal level and tidal current speed. The conclusion of the research are as follows : (1) If the flow rate is greater than 4.4 kn, it is difficult for the model ship to control herself by her own steering power and to cope with tidal current pressure force and yaw moment caused by the tidal current.. (2) The minimum navigation speed should be over 2.3 times the tidal current and the optimum navigation speed should be over 4.0 times the tidal current. (3) When spring tide, the optimum passing time at Myeongnyang waterway is between 30 minutes to 1 hour before the time of high/low water, and at 5 hours after high/low water, passing of ships should be avoided because it is time when the flow rate is over 4 kn.

• Archives of Plastic Surgery
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• v.37 no.6
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• pp.721-725
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• 2010

Purpose: The survival of composite graft is dependent on three steps, (1) plasmatic imbibitions, (2) inosculation, and (3) neovascularization. Among the many trials to increase the survival rate of composite graft, prostaglandin E1 (PGE1) has beneficial effects on the microcirculatory level with vasodilating, antithrombotic, anti-inflammatory and neoangiogenic properties. Lipo-PGE1 which is lipid microspheres containing PGE1 had developed to compensate the systemic and local side effects of PGE1. This study was proposed to determine whether Lipo-PGE1 administration enhanced the survival of composite graft through neovascularization quantitatively in a rabbit ear model. Methods: Fourteen New Zealand White Rabbits each weighing 3~4 kg were divided in two groups: (1) intravenous Lipo-PGE1 injection group and (2) control group. A $2{\times}1\;cm$ sized, full-thickness rectangular composite graft was harvested in each auricle. Then, the graft was reaaproximated in situ using a 5-0 nylon suture. For the experimental group, $3{\mu}g$/kg/day of Lipo-PGE1 ($5{\mu}g$/mL) was administered intravenously through the marginal vein of the ear for 14 days. The control group was received no pharmacologic treatment. On the 14th postoperative day, composite graft of the ear was harvested and immunochemistry staining used Monoclonal mouse anti-CD 31 antibody was performed. Neoangiogenesis was quantified by counting the vessels that showed luminal structures surrounded by the brown color-stained epithelium and counted from 10 random high-power fields (400x) by independent blinded observer. Statistical analysis (Wilcoxon Signed Ranks test for nonparametric data) was performed using SPSS v12.0, with values of p<0.05 considered significant. Results: The mean number of the microvessels was $15.48{\pm}8.65$ in the experimental group and $9.82{\pm}7.25$ in the control group (p=0.028). Conclusion: The use of Lipo-PGE1 facilitated the neoangiogenesis, resulted in the improvement of the survival rate of graft. On the basis of this results, we could support wider application of Lipo-PGE1 for more effective therapeutic angiogenesis and successful survival in various cases of composite graft in the human.

• Journal of the Korea Academia-Industrial cooperation Society
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• v.18 no.4
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• pp.494-503
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• 2017

This study was conducted to investigate the relationship between the Health Locus of Control (HLC), social support (SS), self-efficacy (SE) and Health Promoting Behavior (HPB) in middle-aged adults and the factors influencing their HPB. Data were collected from 137 middle-aged adults in the cities of Chungbuk and Chungnam for 2 months from July to August 2016 using structured questionnaires. The data collected were analyzed by descriptive statistics, the t-test, ANOVA, Pearson correlations, and multiple regression analysis. The results showed that the HPB varied significantly according to the subjective health (F=10.14, p<.001) and economic level (F=3.32, p= .039) among the general characteristics. In the relationship between the major variables, the HPB showed a significant positive correlation with the SE (r=.44, p<.001) and SS (r=.45, p<.001). A multiple regression analysis was conducted to examine the effects of the general characteristics, HLC, SE, and SS on the HPB, and the results showed that the factors influencing the HPB were the subjective health status (${\beta}=.24$, p=.002), SE (${\beta}=.29$, p<.001), and SS (${\beta}=.30$, p<.001), and these factors showed a combined explanatory power of 36.4%. The results of this study suggest that the SE and SS are important factors affecting the HPB. Therefore, it is necessary to develop and apply a health promotion program reflecting the SE and SS, in order to (promote) the (HPB) of middle-aged adults.

• The Journal of the Convergence on Culture Technology
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• v.10 no.3
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• pp.541-550
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• 2024

The aim of this study is to find a way to improve the effectiveness of feedback that can contribute to the development of government work evaluation through comparison of systems between Korea and the United States. To this end, this study compared and analyzed the cases of Korea and the United States in relation to the feedback system of political affairs evaluation. In the case of the United States, it was confirmed that it was linked to a relatively high level of the learning dimension of the feedback system of achieving and improving policy goals, while in Korea, such linkage was segmented and controlled. In the case of Korea, it was confirmed that the government work evaluation system was in power, and its purpose was to improve policies and to control the evaluation target rather than learning for it. In the case of the United States, it is noteworthy that the autonomy of its own ministries is guaranteed as much as possible, the clarity and achievement of the goals presented by the ministries are prioritized, and the feedback also has a support and learning system as a regular system, not an ex post system. It is necessary to focus on policy improvement that can be linked to the achievement of policy goals in government work evaluation. It is also necessary to take a quarterly monitoring system, but to transform the ex post evaluation system into a learning and supportive system that can achieve policy goals, not control.

• Asia pacific journal of information systems
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• v.18 no.2
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• pp.1-14
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• 2008

According to technology acceptance model(TAN) which is one of the most important research models for explaining IT users' behavior, on intention of using IT is determined by usefulness and ease of use of it. However, TAM wouldn't explain the performance of using IT while it has been considered as a very good model for prediction of the intention. Many people would not be confirmed in the performance of using IT until they can control it at their will, although they think it useful and easy to use. In other words, in addition to usefulness and ease of use as in TAM, controllability is also should be a factor to determine acceptance of IT. Especially, there is a very close relationship between controllability and ease of use, both of which explain the other sides of control over the performance of using IT, so called perceived behavioral control(PBC) in social psychology. The objective of this study is to identify the relationship between ease of use and controllability, and analyse the effects of both two beliefs over performance and intention in using IT. For this purpose, we review the issues related with PBC in information systems studies as well as social psychology, Based on a review of PBC, we suggest a research model which includes the relationship between control and performance in using IT, and prove its validity empirically. Since it was introduced as qa variable for explaining volitional control for actions in theory of planned behavior(TPB), there have been confusion about concept of PBC in spite of its important role in predicting so many kinds of actions. Some studies define PBC as self-efficacy that means actor's perception of difficulty or ease of actions, while others as controllability. However, this confusion dose not imply conceptual contradiction but a double-faced feature of PBC since the performance of actions is related with both self-efficacy and controllability. In other words, these two concepts are discriminated and correlated with each other. Therefore, PBC should be considered as a composite concept consisting of self-efficacy and controllability, Use of IT has been also one of important areas for predictions by PBC. Most of them have been studied by analysis of comparison in prediction power between TAM and TPB or modification of TAM by inclusion of PBC as another belief as like usefulness and ease of use. Interestingly, unlike the other applications in social psychology, it is hard to find such confusion in the concept of PBC in the studies for use of IT. In most of studies, controllability is adapted as PBC since the concept of self-efficacy is included in ease of use explicitly. Based on these discussions, we can suggest perceived use control(PUC) which is defined as perception of control over the performance of using IT and composed of controllability and ease of use as sub-concepts. We suggest a research model explaining acceptance of IT which includes the relationships of PUC with attitude and performance of using IT. For empirical test of our research model, two user groups are selected for surveying questionnaires. In the first group, there are freshmen who take a basic course for Microsoft Excel, and the second group consists of senior students who take a course for analysis of management information by Excel. Most of measurements are adapted ones that have been validated in the other studies, while performance is real score of mid-term in each class. In result, four hypotheses related with PUC are supported statistically with very low significance level. Main contribution of this study is suggestion of PUC through theoretical review of PBC. Specifically, a hierarchical model of PUC are derived from very rigorous studies in the relationship between self-efficacy and controllability with a view of PBC in social psychology. The relationship between PUC and performance is another main contribution.

• Journal of Advanced Navigation Technology
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• v.9 no.1
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• pp.71-78
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• 2005

Nowadays, the demand of HPI(High-speed Portable Internet) has been gradually increased to support the various services of high speed wire line internet such as xDS. HPI can support high speed internet in anyplace, anytime. For successful development of HPI, the performance should be evaluated according to the cell size and/or the number of users and cell design should be carried out based on these criteria. The previous cellular systems using CDMA technique focus on the establishment of link based on power control but HPI systems consider the QoS (Quality of Service) and its performance based on the scheduling technique. The results from the system level simulation show that the throughput is sensitive to the cell size and the number of users has little impact on it. Moreover, the variation of service delay is more sensitive to the number of users but less to the cell size.

• Journal of the Institute of Convergence Signal Processing
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• v.16 no.2
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• pp.56-62
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• 2015

In this study, we implemented an unconstraint ECG monitoring system on a chair. Nowadays, modern people spend most of their time sitting on the chair. Therefore, it is necessary to have an unconstraint ECG monitoring system that can be used for a long time. The implemented system can perform measurement even with clothes on and it has great advantage on motion artifacts. A pair of unconstraint electrodes are placed on the back of the chair. Amplifier and filters are designed to remove motion artifacts, The baseline noise and power line noise are filtered and very low level of bio-signal is amplified to give a final measurement. Control unit and wireless transmission unit are implemented. Analog signal is converted into digital signal and transmits biological signal to the PC and the smart phone. Therefore continuous ECG monitoring in daily life is made possible. A comparison experiment between Ag / AgCl electrode and unconstraint electrode is conducted to evaluate the performance of the implemented system. As a result, we confirm our unconstraint system can be used for daily life ECG monitoring.