• 지식경영연구
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• 제16권1호
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• pp.21-54
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• 2015

A bunch of management studies have repeatedly revealed that the extent of knowledge sharing across organization contributes significantly to the firm's sustainable competitiveness. However, in reality, it is a hard fact that we must admit that many individuals working in competitive situations always feel reluctant to share knowledge. Especially, positive and negative emotions play an important role in changing individual' s intentions about knowledge sharing and knowledge utilization as well. Intention about knowledge sharing is usually hindered by in-group rivalries. Also employees feel negative in sharing their knowledge with colleagues when they expect to receive little support and recognition in return after doing that. These considerations point out the importance of individual's knowledge sharing and the role of knowledge management in order to assure competitiveness. Considering these facts, the main purpose of this study is to investigate why people is willing or unwilling to share their knowledge with others and utilize the knowledge in the competitive context where potential rivalry is still expected. In answering these research issues, we analyzed 258 valid questionnaires garnered from online community where a number of people has been actively interacting with registered members to share crucial knowledge about sensitive issues. Results revealed that the proposed research issues are adequately solved with significant statistical results.

• 한국의류학회지
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• 제37권1호
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• pp.51-63
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• 2013

This study investigates the effect of verbal and nonverbal communication on customer emotions and service quality perceptions. The subjects used in this study were customers of a fashion shop in Sunchon South Korea. The questionnaires were conveniently sampled from July 2010 to August, 2010. Questionnaire data from 335 customers of a national brand were analyzed through a reliability analysis, factor analysis, and multiple regression analysis. The results of this study are as follows. First, it was found that the verbal communication of service providers have a significant impact on customer emotion. Second postures/proxemics and physical appearance/paralanguage (out of 3 factors of nonverbal communication) have significant (+) influences on the positive emotion of customers and kinesics have significant (-) effects on the negative emotion of customers. Third, the verbal communication of service providers has a considerable impact on customer service quality perceptions. Forth, given the relationship between non-verbal communication and service quality, it was represented that all factors (postures/proxemics, physical appearance/paralanguage, and kinesics) of nonverbal communication, have significant positive influences upon customer service quality perceptions. Fifth, it was found that customer emotions have a significant impact on customer service quality perceptions.

• International Journal of Internet, Broadcasting and Communication
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• 제15권2호
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• pp.112-117
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• 2023

This study aims to find out what tourists' interests and perceptions are like through online big data. Big data for a total of five years from 2018 to 2022 were collected using the Textom program. Sentiment analysis was performed with the collected data. Sentiment analysis expresses the necessity and emotions of city tours in online reviews written by tourists using city tours. The purpose of this study is to extract and analyze keywords representing satisfaction. The sentiment analysis program provided by the big data analysis platform "TEXTOM" was used to study positives and negatives based on sentiment analysis of tourists' online reviews. Sentiment analysis was conducted by collecting reviews related to the city tour. The degree of positive and negative emotions for the city tour was investigated and what emotional words were analyzed for each item. As a result of big data sentiment analysis to examine the emotions and sentiments of tourists about the city tour, 93.8% positive and 6.2% negative, indicating that more than half of the tourists are positively aware. This paper collects tourists' opinions based on the analyzed sentiment analysis, understands the quality characteristics of city tours based on the analysis using the collected data, and sentiment analysis provides important information to the city tour platform for each region.

• 기본간호학회지
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• 제25권2호
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• pp.146-154
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• 2018

Purpose: In this study, effects of positive, negative, and mixed verbal feedback were examined for accuracy of self-assessment, emotional responses, self-efficacy, and perceived quality of feedback in skill performance assessment. Methods: Participants were a convenience sample of 104 second-year nursing students who had completed their fundamentals of nursing class. Participants were assigned randomly to a positive, a negative or a mixed feedback group. All participants completed the performance measure and then received the assigned the type of feedback from an evaluator. After delivery of feedback, they assessed their own performance using the same sheet as the evaluator and completed the survey for emotional response, self-efficacy for learning, and quality of feedback. Results: There were no significant differences in accuracy of self-assessment and perceived quality of feedback among the three groups ($x^2=4.74$, p=.094; $x^2=3.30$, p=.192, respectively). The negative feedback group had significantly lower self-efficacy and positive emotions and more negative emotions than the other two groups (F=9.43, p=.009; $x^2=16.29$, p<.001; $x^2=5.69$, p=.005, respectively). Conclusion: Negative feedback can affect emotions and motivations for learning in nursing students and may interfere with the effectiveness of feedback, so instructors should pay more attention when providing negative feedback. Mixed feedback with an effect similar to positive feedback could be an alternative.

• 한국정보통신학회논문지
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• 제22권6호
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• pp.881-887
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• 2018

스마트폰을 활용한 다양한 서비스들이 제공되면서 결제분야에서도 모바일을 이용한 다양한 서비스가 이루어지고 있다. 모바일 결제서비스는 금전적인 부분과 밀접한 관련이 있기 때문에 시스템의 여러 특성들이 사용 신뢰에 밀접한 영향을 끼치게 된다. 본 연구에서는 모바일 결제서비스의 시스템 중 중요 요인으로 접근성, 호환성, 보안성을 선정하였다. 이러한 시스템적 요인들이 사용자의 인지적 신뢰 및 긍정 감정 및 만족도와 같은 감성반응에 어떤 영향을 끼치는지 살펴보고자 한다. 이를 위해, 모바일 결제시스템 사용자를 대상으로 설문을 실시하였으며, 분석은 SPSS 23과 SmartPLS 2.0을 이용하였다. 분석 결과 모든 시스템 요인들이 인지적 신뢰 및 감성반응에 영향을 끼치는 것으로 나타났다. 하지만 감성 반응들 간의 관계를 살펴보면, 긍정감정은 만족도에 영향을 미치지 않는 것으로 나타났다.

• 한국정보전자통신기술학회논문지
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• 제14권4호
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• pp.239-246
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• 2021

컴퓨터 그래픽스 및 HCI 분야에서 캐릭터를 만들고 자연스럽게 상호작용하는 시스템에 관한 많은 연구가 있었다. 이와 같은 연구들은 사용자의 행동에 대한 반응에 중점을 두었으며, 사용자에게 긍정적 감정을 끌어내기 위한 캐릭터의 행동 연구는 여전히 어려운 문제로 남아있다. 본 논문에서는 인공지능 기술을 이용하여 가상 캐릭터의 움직임에 따른 사용자의 긍정적 감정을 끌어내기 위한 상호작용 시스템 프로토타입을 개발한다. 제안된 시스템은 표정 인식과 가상 캐릭터의 동작 생성으로 구분된다. 표정 인식을 위해 깊이 카메라를 사용하며 인식된 사용자의 표정 데이터는 동작 생성으로 전달된다. 우리는 개인화된 상호작용 시스템 개발을 위하여 학습모델로서 모방학습을 사용한다. 동작 생성에서는 최초 사용자의 표정 데이터에 따라 무작위 행동을 수행하고 지속적인 모방학습을 통하여 사용자가 긍정적 감정을 끌어낼 수 있는 행동을 학습한다.

• 한국환경과학회지
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• 제33권4호
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• pp.279-282
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• 2024

This study aimed to verify the results of emotional analysis with respect to canine behavior as reported in the existing animal behavior field based on the dog vestibular emotional reflex (VER) principle, and to evaluate humans and animals based on empathy gained through true communication rather than human-centered interpretation. A total of 200 canines were divided into non-daily and daily situation groups (n=100 each). To assess the psychological and emotional state of each group, these changes were applied to the principle of VER, and six measurement values were selected: positive emotion (balance and energy), negative emotion (tension/anxiety and stress), and body condition (inhibition and neuroticism). The results showed a statistically significant difference (p<0.05) in positive emotions, negative emotions, and body conditions between the two groups. In addition, balance, energy, tension/anxiety, inhibition, and neuroticism were higher in the non-daily situation group than in the daily situation group, with an exception for stress. Compared with the canine daily situation groups, canine in the non-daily situation groups instinctively observed their surroundings to cope with possible threats, had decreased concentration, and elevated vitals due to high-intensity anxiety. This can be perceived as a state of immediate reaction to possible situations/threats. In conclusion, it was confirmed through Vibra Image technology that canine instability mainly affects three factors: positive emotion, negative emotion, and physical condition.

• 한국융합학회논문지
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• 제12권11호
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• pp.435-444
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• 2021

본 연구는 대학 및 대학원생을 대상으로 향유신념과 반추, 긍정정서의 관계를 확인함으로써, 긍정정서를 증진시킬 수 있는 방안을 실증적으로 제안하고자 하였다. 이를 위해 서울 소재 대학에 재학 중인 대학 및 대학원생 235명을 대상으로 향유신념, 반추, 긍정정서를 측정하는 질문지를 실시하였다. 구조방정식 모형분석을 실시한 결과, 대학 및 대학원생의 향유신념은 긍정정서에 긍정적인 영향을, 반추에는 부정적인 영향을 미쳤고, 반추는 긍정정서에 부정적인 영향을 끼쳤는데, 향유신념과 긍정정서의 정적 관계는 반추에 의해 부분 매개되는 것으로 나타났다. 본 연구의 결과는 긍정정서를 높이기 위한 향유하기 방략의 효과를 확인하는 동시에 그 기제를 밝혔다는 점에서 의의가 있다. 단순히 향유신념에 초점을 두는 것보다 긍정정서에 대한 반추의 영향력을 함께 고려할 때 더 효과적으로 긍정정서의 향상을 기대할 수 있을 것이다.

• 대한인간공학회:학술대회논문집
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• 대한인간공학회 1997년도 추계학술대회논문집
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• pp.473-476
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• 1997

Human visual emotion were investigated by analyzing HRV from ECG signals, which were varied by the visual stimuli. In this paper, twelve university students experienced visual emotion by pictures from IAPS. ECG and subjective rating were obtained for human emotion evaluation. For determination of HRV, ECG was extracted into HF and LF via power spectrum analysis. The results showed that HRV is good for discrimination between positive and negative emotions.

• 동의신경정신과학회지
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• 제33권3호
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• pp.241-257
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• 2022

Objectives: To investigate emotional characteristics of healthy adults using the Core Seven Emotions Inventory-Short Form (CSEI-s) and to investigate the correlation between the CSEI-s and Korean version of the Perceived Stress Scale (K-PSS). Methods: Overall, 2,178 healthy adults aged ≥19 years who completed the CSEI-s and K-PSS in a nationwide multicenter study were included in this study. One-way analysis of variance was performed to identify associations of seven emotions with sociodemographic characteristics. Bonferroni corrected post-hoc tests were performed for multiple comparisons. Pearson's correlation analyses were conducted to examine the correlation between each emotion and stress. Results: Scores of all emotions except for joy (喜) and stress were significantly greater in women than in men. However, the score of joy (喜) in women was significantly less than that in men. There were significant differences in joy (喜), thought (思), depression (憂), fear (恐), and fright (驚) according to age groups in both men and women. The score of depression (憂) was significantly lower in women attending or graduating from graduate school than in those attending or graduating from undergraduate school. Significantly lower scores in joy (喜), thought (思), depression (憂), sorrow (悲), fear (恐), and fright (驚) were observed in married men than in single men. There were significant positive correlations between depression (憂) and stress and between sorrow (悲) and stress in both men and women. Conclusions: There were significant associations of seven emotions with sociodemographic characteristics in healthy adults.