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http://dx.doi.org/10.6109/jkiice.2018.22.6.881

The impact of system factors in mobile payment systems on cognitive trust and emotional responses  

Choi, Yoo-jung (School of Business Administration, Kyungpook National University)
Choi, Hun (Department of Management Information Systems, Catholic University of Pusan)
Publication Information
Journal of the Korea Institute of Information and Communication Engineering / v.22, no.6, 2018 , pp. 881-887 More about this Journal
Abstract
Various services using smart phones are being provided, and a variety of services are also provided in payment fields. Since the mobile payment services is closely related to the monetary part, various characteristics of the mobile system have a close relation with use trust. In this study, accessibility, compatibility, and security were selected as important factors in the mobile payment systems. We will examine how these system factors affect users' cognitive trust, emotional responses such as positive emotions and satisfaction. We surveyed users of mobile payment systems to achieve our research purposes. SPSS 23 and SmartPLS 2.0 were used for the analysis. The results showed that all system factors influenced cognitive trust and emotional response. However, positive emotions did not affect satisfaction. However, when we examine the relationship between emotional responses, positive emotions do not affect satisfaction.
Keywords
Mobile Payment; System factors; Cognitive Trust; Positive Emotion; Satisfaction;
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