• International Journal of Quality Innovation
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• 제8권3호
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• pp.46-70
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• 2007

Customer Support Knowledge of Customer Support Organization is one of the important assets of enterprises and "Customer Support Knowledge Management" is also the critical aspect of Business Knowledge Management; however, the attributes of Customer Support Knowledge are complicated, diverse, renewed rapidly and difficult to be managed. Thus, in order to design a successful Customer Support Knowledge Management System, apart from the consideration of "human" and "information technology" aspects, the concerns of attributes and Customer Support Knowledge and industry characteristics should be involved for meeting the requirements of Customer Support Organization and allowing the organization to acquire the competitive advantage of "Differentiation Service". This research used the "Customer Support Knowledge Management System" in a high-tech industry as an example and treated the end users of medical instruments in different types of hospitals in Taiwan which have received the support service of our company in recent six months as the population. The end users were mostly the nursing executives or ultrasonic wave technical personnel in intensive care unit and they had similar educational background and incomes and adopted the medical instruments such as physical supervision system, ultrasonic wave system, heart start or ECG machine produced by our company; the research method was to randomly treat the investigation results of the telephone customers' satisfaction from respective 30 end users in the population three months before and after this system execution as the samples and use hypotheses to validate if the end users' customer satisfaction significantly improved in terms of "Remote Support," "On-site Support," "Service Turn Around time," "Technical Competence" and "Manner" in order to understand the influence and managerial significance of execution of "Customer Support Knowledge Management System" on Customer Support Organization.

• 보건행정학회지
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• 제7권1호
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• pp.155-182
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• 1997

Objectives : This study was designed to compare North Korea and South Korea in measures of the quality of life (physical quality of life index and human development index) and to investigate the impact of selected medical and socioeconomic factors on PQL variables. Data and Methods : The World Bank, the United Nations Development Programme, and Population Reference Bureau were the principal sources of statistical data of 121 countries. Variables included infant mortality, life expectancy at birth, literacy rate, secondary school enrollment (male and female), GNP per capita, population per doctor, daily calorie supply per capita, and a composite PQL index. The Ordinary Least Square model was employed for cross-countries analysis. Findings : Both countries under quite different political and economic systems saw big improvememts in the quality of life, reducing mortality and prolonging life expectancy during the past three decades. In recent decad, however, North Korea has experienced abrupt exacerbation in the quality of life. Significant improvements in infant mortality of the population wer attributable mainly to GNP per capita and the secondary school enrollemt of female. The principal predictors of life expectancy at birth were population per doctor, infant mortality, and literacy rate. The secondary school enrollment of female and population per doctor were significantly associated with improvements in the physical quality of life index (PQLI). Conclusion : The results of this study confirmed a point illustrated by other studies : The association between quality of life as a measure of health status and socioeconomic factors was strong and positive. The important contribution of educational attainment in general, female education level in particular to improvements in the quality of life deserves good news for building an integrated health care system in the reunified Korea, taking into account the high level of education two koreas are enjoying. Meanwhile, when a sharp drop in the quality of life has been observed in North Korea under serious economic difficulties and food shortage in recent decade, the significant contribution of economic development to improvements in the quality of life poses bad nows for reunifying Korean health care in economic terms.

• 패션비즈니스
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• 제18권4호
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• pp.153-167
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• 2014

In this study, changes in the timing of puberty physicality and mentality and beauty characteristics of high school students were characterized for high school students and the general high school population in order to distinguish between interest and beauty and beauty products and beauty behavior for comparative analysis. First, for beauty characteristics of high school students and the general high school population, differences in beauty action and beauty characteristics of high school students were higher than this beauty behavior. Secondly, for the high school students and high school beauty characteristics of general high school population for beauty and beauty products, the difference between interest and multi-functional beauty products that characterize high school students has beauty and beauty products with multi-functional beauty products interest being high. Third, high school students and high school beauty characterize the general high school population of beauty is different from behaviors on its factors with common factors including the psychological gratification 'for reasons of appearance management looks for reasons that do not' have time to manage the response. Two groups of factors that characterize the differences in appearance and beauty as areason to manage high school students interested in the 'style' order, high school students do not manage reasons for lack of interest in the 'general' as a response. Beauty characteristics of high school students in the beauty, beauty products, and products demonstrated a multi-functional information gathering with lots of attention, and much ability can have an active beauty behavior. The general high school population lacks the ability to gather information in accordance with interested beauty behavior being passive. The two groups and beauty behavior patterns of consumption could see that a difference occurred.

• 한국농촌간호학회지
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• 제3권1호
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• pp.24-33
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• 2008

Purpose: To analyze health programs of the PHCP (Primary Health Care Posts) Method: From August 2006 to July 2007, data on the general quality and health program of the PHCP was requested by official letter and replies were received via E-mail. From December 8 to December 30, 2007, data from 1,268 (66.8%) PHCP out of 1,897 PHCP were analyzed using SPSS 12.0 Win program. Results: The average population covered by each PHCP is 878.3 people. For the health and special programs, Community Health Practitioners report high motivation for programs on health promotion, management of chronic illness, social welfare (40-50%). Demand by the residents was reported at 10% and increases in the health of the residents were attributed to high interest and demand. Volunteer work was 83.3% for bathing, 54.5% for equipment support and 46% for exercise programs. As elders make up 30% of the population in rural areas, there is an increasing demand for volunteer work in bathing programs. Conclusions: As the number of elders in the population increases and there is an increased need for more medical treatment for older people who are sick, the role of PHCP must be strengthened to include visits to homes of community residents. Where financial support for the PHCP is difficult, it is necessary to develop sound data on demographic characteristics of the population in order to develop efficient and effective health promotion programs. The finding that 54.7% of the population need management of chronic illness has difficulty in seeing a physician indicates a need to enhance the health care delivery system by strengthening the role of the Community Health Practitioners and including them in the civil service system to ensure stability of the PHCP.

• 한국물환경학회지
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• 제38권5호
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• pp.240-246
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• 2022

Water and energy are inextricably linked and referred to as 'Water-Energy Nexus'. Recently, this topic has been drawing a lot of attention from various studies due to the exacerbated water availability. Korea's water and energy consumption has been increasing consistently, which calls for better management. This paper aims to identify changes in electricity consumption in relation to water intake and purification processes. Using Log Mean Divisia Index (LMDI) Decomposition Analysis method, this study attributes the changes to major factors such as; Total population (population effect), household/population (structure effect), GDP/household (economic effect), and water-related energy use/GDP (unit effect). The population effect, structure effect, and economic effect contributed to an increase in water-related electricity consumption, while the unit effect contributed to a decrease. As of 2019, the economic effect increased the water supply sector's electricity consumption by 534 GWh, the population effect increased by 73 GWh, and the structure effect increased by 243 GWh. In contrast, the unit effect decreased the electricity consumption by -461 GWh. We would like to make the following suggestions based on the findings of this study; first, the unit effect must be improved by increasing the energy efficiency of water intake and purification plants and installing renewable energy power generation facilities. Second, the structure effect is expected to increase over time, and to mitigate it, water consumption must be reduced through water conservation policies and the improvement of water facilities. Finally, the findings of this study are expected to be used as foundational data for integrated water and energy management.

• The Korean Journal of Pain
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• 제36권4호
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• pp.458-464
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• 2023

Background: Fibromyalgia (FM) is a complex disorder characterized by widespread chronic pain and tenderness in the muscles, ligaments, and soft tissues. It is a chronic pain condition often accompanied by other symptoms and comorbidities. To effectively manage FM, it is crucial to obtain fundamental epidemiological data pertaining to the target population. Therefore, this study was conducted to elucidate the epidemiological characteristics of FM in the Korean population. Methods: Population-based medical data of 51,276,314 subscribers to the National Health Insurance Service of Korea from 2014 to 2018 were used in this study. Results: The overall incidence of FM ranged from 441 (2014) to 541 (2018) cases per 100,000 person-years, with a higher prevalence observed among female patients compared to male patients. The incidence gradually increased until middle age, followed by a decrease. The highest incidence rates were observed in the fifth decade of life for females and the sixth decade of life for males. When categorizing the affected parts of the body, the shoulder region was observed to be the most frequently affected. A comparison of the drug prescriptions based on medical specialty showed that antidepressants were the most commonly prescribed medications. The management of FM leads to consistent increases in medical expenses, regional disparities, and variations in prescription patterns across different medical specialties. Conclusions: The findings of this study will not only contribute to the understanding of FM characteristics but also provide a vital foundation for efficient management of FM in Korea.

• 한국환경생태학회지
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• 제36권6호
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• pp.639-650
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• 2022

미선나무(Abeliophyllum distichum Nakai)는 오직 한반도 일부 지역에 제한적으로 자생하는 특산식물이며, 지구범위 인 IUCN Red List Endangered로 평가·등재되어 있는 이화주성(distyly, 二花柱性) 특성을 가진 희귀식물이다. 본 연구는 미선나무 자생 개체군 8개 지역과 천연기념물 개체군 6개 지역 등 총 14개 지역의 정량조사 결과를 바탕으로 미선나무 이화주성에 따른 개화 특성과 개체군 크기를 비교·분석함으로써 향후 미선나무 개체군에 적합한 현지 내 보전관리방안 정립을 목적으로 수행되었다. 개체군별 출현 개체는 전수조사하였으며, 각 개체의 화기 형태로 장주화·단주화 개체를 식별해 개화 개체를 현장에서 조사·기록 후 분석하였다. 미선나무 전체 출현 개체 수는 총 13,130개체(개화 7,003개체, 미성숙 6,127개체)로 각 개체군의 장주화·단주화 개화 개체 수 적정 균형 상태가 유의적(P<0.05)이지 않고, 불균형한 상태를 나타냈다. 특히, 영동 개체군은 타 개체군 대비 매우 불균형적 형태를 나타내 타 개체군과 비교했을 때 유전다양성이 낮고, 근친교배 가능성이 클 것으로 추정된다. 관리 단위별 평균 개화·결실률은 각각 자생 개체군 39.0%, 8.5%, 천연기념물 개체군 89.2%, 55.3%로 천연기념물 개체군이 자생 개체군 대비 매우 높게 나타났다. 이는 상층 수관 울폐 차이에 따른 임내 광유입 변화와 관계된 생식 생장 크기 차이로 사료된다. 한반도 내 미선나무 전체 점유면적은 23,224.5m²이었고, 천연기념물 개체군이 자생 개체군 대비 개체군 점유 면적은 작으나 밀도는 상대적으로 높게 나타났다. 일정 면적에 대한 보호시설 설치로 개체군 확산에 제약이 있는 천연기념물 개체군 내 주기적인 관리가 천연기념물 개체군 밀도를 높인 주된 요인일 것으로 추정된다. 미선나무 보전을 위해서는 현재 인위적·유전적 교란이 의심되는 천연기념물 집단을 해제하고, 새로운 보호구역을 신규로 지정함으로써 보전 우선 개체군의 확대가 필요하다. 천연기념물 개체군의 경우 문화재청과 지자체에서 자생지 관리가 이뤄지고 있으나 자생 개체군의 경우 관리 주체가 전무한 실정으로 미선나무 전반적 관리에 대한 제도적 개선이 우선적으로 이뤄져야 할 것이다.

• 한국지리정보학회지
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• 제9권4호
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• pp.204-214
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• 2006

부산대도시의 공간구조와 그 문제들에 관심을 가진 많은 도시 학자들과 연구자들이 부산대도시 공간구조에 대한 관리의 필요성을 오랫동안 제기하였다. 그래서 본 연구의 목적은 1993년, 2001년의 기간 동안의 인구밀도, 고용밀도, 지가로 부산대도시의 공간구조의 동적인 변화를 알아보는 것이다. 본 연구의 중요한 결과들은 다음과 같다. 도심의 인구유출을 경험하는 동안, 주변부는 지속적으로 성장하였다. 중앙동은 인구 잠재성의 높은 접근성을 가졌다. 그러나 그 접근성은 1993년 이후 줄어들고 있다. 부전동은 2000년까지 인구가 증가하는 경향을 보이나 그 이후 년부터는 인구가 감소하였다. 그사이에 주변부는 높은 접근성으로 인구가 증가하였다. 그래서 부산의 공간구조가 다핵도시로 바뀌었다. 이 현상은 기존의 도심에서부터 자발적인 인구분산을 일으키게 되었다. 지가 변화에서는 부산 도시화의 분포패턴을 보여준다. 부산의 가장 높은 지가는 CBD에서 나타나며, 부산의 발전은 남북 띠를 따라 나아가면서, 서부산 지역에 영향을 주었다.

• 한국산림과학회지
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• 제103권4호
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• pp.670-678
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• 2014

이 연구는 코호트 변화율법을 이용하여 우리나라 산촌지역 인구변동의 특성을 분석하고 장래 산촌인구를 추계한 것이다. 분석대상이 되는 산촌은 산림청에서 지정한 산촌진흥지역으로, 산림면적 비율 70% 이상, 인구밀도 111인/$km^2$, 경지면적 비율 21% 이하인 읍 면으로 정의한다. 산촌의 인구변동 특성을 살펴보면 지난 20년 간 산촌 인구는 급격히 감소하였고 노령화 지수는 상승하였다. 연령별로는 10~30대 젊은 층의 인구 유출이 많고 40대 이상 장년층의 유입이 증가하였다. 젊은 세대 인구가 감소하는 것은 교육과 취업을 위해 도시로 이동하는 경우가 많기 때문이며, 장년층 인구 증가는 귀농 귀촌에 대한 관심 증대의 영향으로 생각된다. 이러한 추세가 지속된다면 산촌인구는 2030년에 68만 명, 산촌의 노령화 지수는 1,035로 상승하여 국토의 균형 발전과 산림의 지속가능한 경영에 문제를 초래할 것이다. 따라서 산촌경제 활성화와 안정화를 위한 정책적 개입이 필요하다.

• 한국산학기술학회논문지
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• 제10권11호
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• pp.3302-3307
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• 2009

본 연구에서는 다양한 입지분석에서 이용되고 있는 인구추정의 정확도와 신뢰성의 향상을 기하고자, GIS와 국가인구통계자료를 이용하여 정밀한 인구통계지도를 구축할 수 있는 방법을 제시하였다. 제시한 방법은 다음과 같다. 주거지, 상업 및 업무지의 토지이용이 인구와 상관성이 높다는 것을 분석 도출하여, 세부 토지이용(비오톱) 유형별로 다중회귀분석을 실시하였다. 그런 후 인구거주 밀도 별로 가중치를 부여하여 인구를 동별 토지이용 유형별로 재분배하는 방법으로 정밀한 인구통구통계 지도를 구축하였다. 본 연구의 방법은 그간 다양한 입지분석에서 이용되었던 인구추정 방법보다 정확도와 신뢰성의 향상을 가져올 것으로 기대된다.