• Title/Summary/Keyword: Performance support system

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The Effect of Managerial Support Factors on Customer Orientation and Performance for CRM Realization -Focused on Commercial Banks- (CRM 구현을 위한 경영지원요인이 고객지향성 및 성과에 미치는 영향 - 은행을 중심으로 -)

  • Oh, Jae Sin;Chung, Gi Han
    • Journal of Korea Society of Digital Industry and Information Management
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    • v.6 no.1
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    • pp.181-195
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    • 2010
  • This study intends to find the empirical relationship between influential factors of CRM realization and performance. The purpose of this study is to analyze effect of managerial support factors on customer orientation, work performance, and customer performance in the banking institutions. First, it is analyzed to find what kind of effects the major factor of CRM system may have on customer orientation. Then, the impacts of the customer orientation on the performance are to be analyzed. Lastly, it is analyzed that the work performance affects the customer performance.

Improvement Plan of Seismic Retrofitting Support System for Establishing Earthquake Disaster Prevention Policy (지진 방재정책 수립을 위한 건축물 내진보강 지원제도 개선방안)

  • Hur, Jin-Ho;Kim, Hee-Kyu;Shin, Min-Jung
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.18 no.7
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    • pp.611-617
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    • 2017
  • In recent decades, unpredictable earthquakes around the world have caused massive damage. The incidence of earthquakes in Korea that are larger than M5.0 has increased the social demand for earthquake policies. As the seismic performance of buildings has been proven to be the most effective damage mitigation responsibility from past earthquake damage cases, the US and Japan are implementing a seismic retrofitting support system. In Korea, this is being implemented through tax benefits, but it is being neglected by the owners of private buildings. As a solution to this problem, this paper reviews, compares, and analyzes the domestic and overseas seismic retrofitting support systems, and suggests ways to improve the policy and support system for revitalizing the seismic retrofitting of private buildings based on the results.

A Study on Development of Integrated Logistics Support with Virtual Reality (가상현실 기반의 종합군수지원 수행 방안 연구)

  • Heo, Gil-Hwan;Lee, Seung-Yong;Lee, Hak-Pyo
    • Journal of the Korea Academia-Industrial cooperation Society
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    • v.19 no.12
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    • pp.90-98
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    • 2018
  • An efficient R&D Methodology with minimized development period and cost needs to be developed due to advanced performance requirements of weapon systems. This will require the performance of logistics support analysis and design verification in the development stages of weapon systems through VR technology. VR technology has been applied to the Integrated Logistics Support (ILS) process as a part of collaborative system. In this study, we propose a development and application plan of ILS based on VR technology during the total life cycle of weapon systems. Moreover Digital Maintenance System (DMS) is introduced as a VR tool with key functions. finally, applications and improvement topics of DMS are suggested for use in ILS development.

Multi-threaded system to support reconfigurable hardware accelerators on Zynq SoC (Zynq SoC에서 재구성 가능한 하드웨어 가속기를 지원하는 멀티쓰레딩 시스템 설계)

  • Shin, Hyeon-Jun;Lee, Joo-Heung
    • Journal of IKEEE
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    • v.24 no.1
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    • pp.186-193
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    • 2020
  • In this paper, we propose a multi-threading system to support reconfigurable hardware accelerators on Zynq SoC. We implement high-performance JPEG decoder with reconfigurable 2D IDCT hardware accelerators to achieve maximum performance available on the platform. In this system, up to four reconfigurable hardware accelerators synchronized with SW threads can be dynamically reconfigured to provide adaptive computing capabilities according to the given image resolution and the compression ratio. JPEG decoding is operated using images with resolutions 480p, 720p, 1080p at the compression ratio of 7:1-109:1. We show that significant performance improvements are achieved as the image resolution or the compression ratio increase. For 1080p resolution, the performance improvement is up to 79.11 times with throughput speed of 99 fps at the compression ratio 17:1.

Development of an Intelligent Operation Support System (지능적 조업 지원 시스템의 개발)

  • 이영학;이동희;한종훈
    • 제어로봇시스템학회:학술대회논문집
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    • 2000.10a
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    • pp.391-391
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    • 2000
  • Manufacturing process generally exhibits major or minor variations due to deviation of raw materials, equipment degradation, controller malfunction, and so on. Extensive research based on multivariate statistical process control has been done to monitor the unstable states and indicate a corrective action. A prototype of intelligent operation support system ("ISYS-MSPC") has been developed as a tool that supports the enhanced operation to guarantee the high productivity and a uniform high quality product. This system has been applied to the industrial batch and continuous processes and its performance has been validated .

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Development of Collaborative Process Warehouse for Analyzing Performance of Manufacturing Collaboration (제조협업 성과분석을 위한 협업 프로세스 웨어하우스 개발)

  • Kim, Kyu-Ri;Kim, Ae-Kyung;Kim, Sang-Kuk;Jung, Jae-Yoon
    • IE interfaces
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    • v.25 no.1
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    • pp.71-78
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    • 2012
  • Most manufacturing companies participate in various types of active collaboration to enhance competitive advantages in their arenas. In this paper, we introduce a data warehouse system that is designed for manufacturing collaboration. Just as enterprise information systems, collaboration support systems also need functions of performance measurement and monitoring. For this reason, we devise a new approach to measuring and evaluating performance of manufacturing collaboration. Specifically, we first present a concept of process warehouses for manufacturing collaboration. Next, we design a data schema of collaborative process warehouses to store and monitor collaboration performances. Finally, we implement a prototype system to support performance management of manufacturing collaboration. The proposed system can be used to effectively maintain and continuously improve collaboration in manufacturing industry.

Support Project for the Establishment of a Smart Factory for the Win-win between Large and Small Businesses Performance Analysis of the Adopting Company (대·중소 상생형 스마트공장 구축 지원 사업 도입기업에 대한 성과분석)

  • Seo, Hongeil;Kim, Taesung
    • Journal of the Korea Safety Management & Science
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    • v.24 no.2
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    • pp.135-142
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    • 2022
  • The smart factory is an important system that can reduce defects, maximize productivity, and respond to customer needs, from the labor-intensive era of traditional small and medium-sized manufacturing companies through the automation era to CPS using ICT. However, small and medium-sized manufacturers often fall short of the basic stage due to economic and environmental constraints, and there are many companies that do not even recognize the concept of a smart factory. In this situation, to expand the smart factory of small and medium-sized enterprises, the project to support the establishment of a smart factory for the win-win between large and small enterprises. The win-win smart factory construction support project provides a customized differentiation program support project according to the size and level of the company for all domestic manufacturing SMEs regardless of whether or not they are dealing with Samsung. In this study, we analyze the construction status and introduction performance of companies participating in the win-win smart factory support project to find out whether they have been helpful in management and to find efficient ways to improve support policies, and to suggest the direction of continuous support projects to improve the manufacturing competitiveness of SMEs in the future.

A Study on the Improvement of ILS Test & Evaluation for Ground Weapon Systems (지상무기체계 ILS 시험평가 개선방안)

  • 최시영;최석철
    • Journal of the military operations research society of Korea
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    • v.30 no.1
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    • pp.168-188
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    • 2004
  • Integrated Logistic Support (ILS) is a management and technical process whereby all the diverse elements needed to fully operate, maintain, and totally support a materiel system in the field are identified, developed, and deployed simultaneously and on an equal priority with the item of materiel being supported. The test and evaluation (T&E)of ILS act the important role of reduction of life-cycle cost and keeping of good performance for weapon system. In this article, we suggest the alternatives for improvement in the test and evaluation of ILS during weapon system acquisition. It is hoped that this research is valuable and beneficial to persons related weapon system acquisition, in order to maximize the efficiency of defense acquisition management by reducing the life-cycle cost and enhancing the quality of weapon system.

Improvement of Smart Library Information Service System for SaaS-based Cloud Computing Service

  • Min, Byung-Won
    • International Journal of Contents
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    • v.12 no.4
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    • pp.23-30
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    • 2016
  • For a library to be able provide information services and fulfill its function as a knowledge convergence center capable of responding to various information demands, the development of next-generation information systems based on the latest information and communication technology is needed. The development of mobile information services using portable devices such smart phones and tablet PCs and information systems which incorporate the concepts of cloud computing, SaaS (Software as a Service), annotation and Library2.0 is also required. This paper describes a library information system that utilizes collective intelligence and cloud computing. The information system developed for this study adopts the SaaS-based cloud computing service concept to cope with the shift in the mobile service paradigm in libraries and the explosion of electronic data. The strengths of such a conceptual model include the sharing of resources, support of multi-tenants, and the configuration and support of metadata. The user services are provided in the form of software on-demand. To test the performance of the developed system, the efficiency analysis and TTA certification test were conducted. The results of performance tests, It is encouraging that, at least up to 100MB, the job time is approximately linear and with only a moderate overhead of less than one second. The system also passed the level-3 or higher criteria in the certification test, which includes the SaaS maturity, performance and application program functions.

A study on the Support System of Industry from Technical Difficulties(1) (철도산업체 현장애로기술 지원체계 연구)

  • Kim, Jong-Ki;Lee, Kyung-Chul;Oh, Ji-Taek;Kim, Jeong-Guk
    • Proceedings of the KSR Conference
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    • 2011.10a
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    • pp.2235-2240
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    • 2011
  • Recently, government agencies such as MKE Ministry of the small and midsize businesses and technology development requirements, technical difficulties to solve the Institute of Cast cooperation by establishing a network hub system Institute of Cast diffusion and commercialization of the R & D and are encouraged to promote. SME supporting with the experting technologies required to small and medium-sized businesses through "A comprehensive support program production site" of ISTK(Korea Research council Industrial Science & Technology) having been performed from 2010 to 2012, a pilot project in 2009. In this paper, customized technology services program in the past two years run will be discussed with the performance and improvement. Comprehensive support program that ends the production site in 2012 onwards the needs of maintenance difficulties of the railroad companies to build a support system and its ongoing research about the future plans to do.

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