• 제목/요약/키워드: Perception of service environment

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산욕부 안위에 영향을 미치는 병원환경 요인에 관한 연구 (Study on Hospital Environmental Causes Affected the Mother′s Comfort After Her Child Birth)

  • 변수자
    • 대한간호학회지
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    • 제8권1호
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    • pp.1-15
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    • 1978
  • The Purpose of this study is to examine closely the causes influenced upon the comfort and recovery of the woman delivered of a child in the hospital at the same time to understand environmental status of hospitals in order to promote mother's health recovery, and to improve hospital environment by emphasizing the meaning of environment and health before the medical staff and hospital administrative authority. In the method of servery of the research, 165 post paestum patients have been randomly selected who were accommodated and delivered their babies at OB(obstetric ) & GY (Gynecologic) unit the 7 general hospitals for the period of 6 December 1976 through 17 December 1976. As for the survey, it has been used of Questionnaire where we have 65 items in the respect of personal environment in the hospital such as trusting nurse, ability, reliability, kindness and etiquette of nurse and tile character of nurse the relationship with patients the other respect of physical environment included 9f temperature, moisture. air-ventilation lightening noise, cleanness. facilities, and the third realm being of mother's hearth ground to have the following conclusion 1. The feature of the collected personnel they are from OB or GY sects of from OB unit of the other 5 hospitals except the two general hospitals of the college or school Otherwise the rate of the patients to nurses would be 9 : 1. As for the nurses'ground it would be appeared of 20-25 years of age as the 76%. either 3 year course or 4 year course in the education would be each 50% and less than 2 year experience case would record as of 60 %. In the respect of hospital physical environmental status, there we have two hospitals without any thermometers, on the other han4 nowhere there's hygrometer, otherwise, the lightening is normal or over than normal As for the structure of noise protection the corridors're, generally speaking worse than rooms, nerver hueless, there's no ventilating system in the hospitals. The rooms'repainted in white and yellow, light green white, or green color. The patient's clothing were in green pink blue, light green or in white co for. There're not anything special in both decoration and equipments. Most of them used tall beds except in one hospital 2. To the extent of perception of patient's hatch 9round and hospital environment it is presented that they perceived nurse's ability in highest in total human variable, though perceived kindness or etiquette in the lowest otherwise, comparatively high in total average. 3. In the respect of physical environment it is highest perceived of lightening terms, otherwise, lowest perceived of air ventilation and total average became lowest than the one of the original record 4. To ages, in the respect of hatch ground rather old aged mother than the younger one has perceived that nurse would be trusting, in good service character, able, at the same time, liable, Otherwise, in physical environment regardless of age, they perceived lightening in high and remarkably lower in ventilation As a result of the examination of the difference in hospital environment to each age it is appeared of statistical difference at 5% level of ability in the personal environment otherwise little difference as for physical environment 5. In the respect of perceiving level to educational standard it is highly perceived of personal environment for higher ranking group rather than lower group in the educational standard. In case of physical environment it is highly perceived for lower level group rather than higher level group in educational background. The variables which have statistical significance at 5% level are from trusting kindness, etiquette and total kindness, etiquette and total all significance at 5% level are from trusting, kindness, etiquette and total human environment variable in personal environment, otherwise, there's little difference in the physical environment. 6. The perceiving level due to times of admission and accommodation at the hospital would be cleared out as gradual higher perception both physical and personal environment in the hospital. At 5% significant level of the ventilation condition in physical environmental variable it is presented of meaningful difference otherwise, there we have little difference both in Personal variable and other one. 7. In accordance with living standard, the perception degree of personal environment in tee hospital would be inclined to increase to higher living standard on the other hand, in case of the physical environment, the perception level world increase to lower living standard At 5 % level, the trustuariable and total scores in the personal eicuironmectal variable there appeared a meaningful/ significant difference otherwise, there presented little difference both in physical environmental and other variable to the living standard 8. Pertaining to family unit, the mother of an independent family unit perceived highly in all respect of the personal and the physical environment in the hospital rather than the woman of succeeding family unit. At 5 % level there appeared a difference in the respect of kindness and etiquette both in personal environment variable, on the other hand, there hardly marked a difference between other variable and physical environmental one. 9. The degree of perception to comforting level has little connection with a statistical difference the age, educational level hospital admitting times, living standard or family unit. 10. The most effective variable to mother's comforting level will be nurse's ability, reliability, trusting manner, and total physical environment variable in order.

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병원 간호사가 지각하는 호혜성과 감정노동이 간호서비스 질과 이직의도에 미치는 영향 (Influences of Hospital Nurses' perceived reciprocity and Emotional Labor on Quality of Nursing Service and Intent to Leave)

  • 이미애;김은정
    • 대한간호학회지
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    • 제46권3호
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    • pp.364-374
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    • 2016
  • Purpose: This study was performed to investigate the relationship among reciprocity, emotional labor, nursing service quality and intent to leave, and to identify factors influencing nursing service quality and intent to leave. Methods: This study was a cross-sectional survey. Participants were 300 nurses working at five general hospitals in two provincial cities in Gyeongsang Province, Korea. From May 1 to June 30, 2014, data were collected using structured questionnaires and analyzed with SPSS/PC ver 20.0 programs. Results: There were relationships between reciprocity and nursing service quality, and intent to leave, and between emotional labor and intent to leave. Participants' general characteristics, reciprocity and emotional labor explained 48.4% of variance in nursing service quality and participants' general characteristics and these two independent variables explained 31.9% of intent to leave. Conclusion: These findings indicate that from the perception of hospital nurses, reciprocity and emotional labor are both very important factors to improve the quality of nursing service and decrease the intent to leave. So nursing managers should try to develop various personnel management programs focused on human emotions, and create a mutual respectable organizational culture and work environment.

전통시장의 경영컨설팅 서비스품질이 경영성과에 미치는 영향 - 컨설팅 활용도의 매개효과 - (A Study on the Service Quality of Management Consulting of Traditional Korean Markets and This Affects the Management's Performance - Mediating Effects of Utilizing Management Consulting -)

  • 안상훈;박미라;이용철
    • 한국식생활문화학회지
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    • 제34권4호
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    • pp.401-410
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    • 2019
  • This study investigated the influence of the quality of a business management consulting service and the mediating effect of utilizing a business management consulting service. For this purpose, data was collected from 200 self-employed workers of the Moonchang market in Dasejun, the Yongdap market in Seoul and the Jatgeoeul market in Gapyeong. The result of the study are as follows. First, it was found that the quality of interaction, the quality of the result and the quality of the physical environment have significant influences over peoples' financial aptitude. Second, it was found that the quality of the interaction, the quality of the result and the quality of the physical environment have significant influences over peoples' non-financial aptitudes. Thirds, the evaluation of a mediating effect of utilization of a business management consulting service on the relationship between the quality of a business management consulting service and business performance showed that it has a significant influence in all ways and so this, proved its mediating effect. Therefor, as one of the means to activate traditional markets in Korea, it would be beneficial to actively introduce a business management consulting service and this would achieve a better performance through efforts to change the perception of employees and consultants about post-management of business management consulting services.

실내공기질 측정 및 관리를 위한 브랜드 서비스디자인 연구 (A Study on the Brand Service Design for Measuring and Managing Indoor Air Quality)

  • 김승범;김회광
    • 디지털융복합연구
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    • 제16권6호
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    • pp.325-333
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    • 2018
  • 우리나라 대기환경의 질적 하락으로 인한 영향과 주변환경에 의해 실내공기질은 매우 심각한 상황에 직면하고 있다. 이러한 일반인들의 위험성에 대한 인식은 높아지고 있으나, 실질적으로 대기환경 뿐만이 아니라 실내공기의 질적 하락에 대한 인식과 이에 따른 대책을 강구하기 위한 방안은 설정되지 않았다. 본 연구는 실내공기질에 대한 궁극적인 관리를 위해 측정과 관리를 위한 신규 브랜드의 기초설계 연구로 서비스디자인 기법을 적용한 일반 소비자의 실내공기질 관리 행태에 대한 관찰을 통해 브랜드 방향성을 도출하기 위해 연구되었다. 연구방법론으로는 서비스디자인의 설계로 일반가정, 일반 소형사무실, 공공시설의 이용행태에 대한 관찰과 현재 법률상의 이유로 시행되고 있는 실내공기질 측정에 대한 프로세스를 관찰하여 기록한 후 전문가 의견을 수렴하여 보편적인 문제점과 방향성을 도출하였다.

국내 대학도서관 정리부서 현황과 조직 변화에 대한 인식 연구 (A Study on the Organizational Changes in Technical Service of Korean University Libraries)

  • 이지원
    • 한국비블리아학회지
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    • 제25권1호
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    • pp.193-215
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    • 2014
  • 이 연구는 도서관 정리부서 변화 요인을 조사하고 국내 대학도서관 정리부서 조직 현황과 변화에 관한 사서들의 인식을 살펴봄으로써, 정리부서 조직 개선을 위한 변화와 발전 방향을 파악하고자 하였다. 도서관 정리부서의 변화의 주요 요인은 분담편목과 아웃소싱, 그리고 다양한 형태의 전자자원과 이에 대한 메타데이터 생성이었다. 국내 32개 대학도서관 정리부서 담당자를 대상으로 정리부서 현황과 조직 변화에 대한 인식을 조사 분석한 결과, 대부분 정리전문사서의 양성, 정리부서 체제의 변화가 필요한 시점이라고 응답하였으며, 전통적인 편목과 함께 전자자원에 대한 메타데이터 업무가 통합된 형태로 운영되는 것이 바람직하다고 인식하고 있었다. 하지만 현재까지는 대학도서관 전반적으로 메타데이터 관련 업무가 분산되어 있었고, 정리부서 내에서 담당하지 않는 메타데이터 관련 업무에 대한 파악이 부족한 것으로 조사되었다.

초등학생의 영양 상담에 따른 인식, 흥미도 및 영양 지식 -경북 지역 중심- (Nutrition Counseling Practice, Perception, and Nutrition Knowledge of Nutrition Counseling Participants and Non-Participants -Elementary Students in Gyeongbuk Province-)

  • 이인숙
    • 동아시아식생활학회지
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    • 제21권1호
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    • pp.146-153
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    • 2011
  • For the purpose of carrying out nutrition counseling effectively and efficiently, this study assessed the nutrition counseling practice, perception and nutrition knowledge of elementary school children in Gyeongbuk province. Survey questionnaires were distributed between November 2009 and December 2009 to 100 nutrition counseling experienced children (participants) and 110 nutrition counseling non-experienced children (non-participants) and were completed with nutrition teachers' assistance. According to the survey results, girls and overweight/obese children showed higher tendency of participation in nutrition counseling (p<0.001). Participants who took nutrition counseling according to their own intentions showed satisfaction after counseling on diverse subjects such as obesity, unbalanced diet, and weight control. Particularly, 'lack of counseling session time', 'unfavorable counseling condition' or 'difficult explanation' caused participants unsatisfaction after counseling. Participants usually perceived the meaning of nutrition counseling more correctly than non-participants and showed positive intentions for taking further counseling in the future(p<0.001). Diet good for weight control, good food to fix unbalanced diet and diet good for growing stature were the top three subjects of nutrition counseling chosen by subjects (p<0.001). Participants also showed higher nutrition knowledge scores than non-participants. Therefore, it is critically important to apply nutrition counseling in the proper environment (counseling room, time, teaching materials, etc) to elementary school students to fix healthy food habits. Therefore, nutrition teachers need to be provide professional nutrition counseling skills and knowledge.

대구·경북 지역 119 구급대원의 코로나19 감염 관련 특성과 정신건강과의 관련성 (Covid-19 infection related to mental health among 119 paramedics in Daegu & Gyeongbuk)

  • 김예림;류소연
    • 한국응급구조학회지
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    • 제25권1호
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    • pp.85-103
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    • 2021
  • Purpose: This study measured the mental health levels of 119 paramedics, and identified the association of mental health levels with safety environments, personal protective equipment, and coronavirus risk awareness. Methods: A total of 119 out of 428 from Daegu and Gyeongbuk took part in this study. The statistical analysis methods were the t-test, ANOVA, Pearson's correlation analysis and multiple regression analysis. Results: In a multiple regression analysis, females (β=-.137, p=<.001) showed a higher relevance to negative mental health than males. The moderate satisfied (β=-.088, p=.014) and dissatisfied (β=-.147, p=.006) showed a higher relevance to negative mental health than higher satisfied. Moderate stress perception (β=-.199, p=<.001) and higher stress perception (β=-.414, p=<.001) showed a higher relevance to negative mental health than lower stress perception. Corona-virus risk awareness (β=-.050, p=.045) was related to negative mental health and safety environment (β=.136, p=<.001). Personal protective equipment (β=.147, p=<.001) were related to positive mental health. Conclusion: Conclusively, it is necessary to develop and implement high-quality intervention programs using significantly influencing variables to impact the mental health of 119 paramedics.

학교급식 잔반에 대한 인식 및 태도 - 광주지역 일부 초등학생을 대상으로 - (Perception and Attitudes to Leftover Food at School Food Service -The Elementary School Students in Gwangju Area-)

  • 김미숙;전은례;황금희;정난희
    • 한국식품영양과학회지
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    • 제40권1호
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    • pp.137-147
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    • 2011
  • 본 연구는 광주광역시 초등학교 6학년 170명을 대상으로 설문지를 이용하여 급식 및 급식 잔반에 대한 인식 및 태도, 잔반 교육 실시 여부에 따른 영양소 섭취량을 비교, 분석하였다. 첫째, 급식의 만족도는 그저 그렇다, 급식의 좋은 점은 도시락을 가지고 다니지 않아서 편하다, 급식비와 급식의 질은 현재 모두 적당하다고 한 경우 가장 높았다. 급식의 싫은 점은 식당 배식원의 불친절, 급식의 보완 요망 음식으로는 과일 및 음료, 급식의 잔반 종류로는 김치를 포함한 나물류, 급식의 잔반 원인은 싫어하는 음식이어서, 급식의 잔반 횟수는 주 1~2회, 급식의 음식 섭취 순서는 먹어본 경험이 있는 음식을 먼저 먹는다, 급식의 편식 여부는 편식을 한다, 편식의 종류로는 콩류 및 잡곡류의 경우 가장 높았다. 둘째, 급식 잔반에 대한 인식 및 태도에 있어 음식물 잔반 여부는 거의 남기지 않는다, 잔반 감소 방법은 음식을 맛있게 요리해서, 잔반 교육 여부는 받은 적이 있다, 잔반 감소교육 방법으로는 학교수업 시 담임선생님의 지도를 통해서, 잔반 처리 방법은 가축 사료 등으로 재활용, 잔반 감소 필요성의 인식은 환경을 오염시켜 우리에게 피해를 주기 때문,실천 가능한 잔반 감소 방법은 잔반 없는 날 운영이 가장높게 나타났다. 셋째, 총 식품 섭취량은 잔반 교육 실시반의 경우 517.46 g로 미실시반의 경우 474.75 g보다 높았고, 영양소 섭취량도 잔반 교육 실시반이 미실시반보다 각 영양소에서 유의하게 높게 나타났다(p<0.001).

농촌테마공원 이용객의 선택속성에 대한 중요도와 만족도 분석 - 안성팜랜드를 중심으로 - (An Importance and Satisfaction Analysis of Selection Attribute by Rural Theme Park Customers - A Case Study on Anseong Farm Land -)

  • 백윤기;김나영;전인철;김용근
    • 농촌계획
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    • 제19권2호
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    • pp.1-10
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    • 2013
  • This study is intended to examine the perception of importance-satisfaction in selective properties of rural theme park with the users and to suggest operation method and implications for rural theme parks which are being built on a nation-wide basis. The study results are as follows: First, the results from the analysis on importance-satisfaction in the selective properties showed that both attractiveness of natural landscape and excellence of surrounding environment are high. Second, the t-test with matched samples for importance-satisfaction showed that there were significant statistical differences in all items, and the users rated satisfaction lower than the importance. Third, IPA results showed that the items such as diversity of festival event, accessibility and convenience of public transportation, appropriateness of expense and kindness in service appeared in the 2nd quadrant 'direction of concentrated efforts'Therefore, this study was able to identify the perception of importance-satisfaction among the users of rural theme parks. The study findings suggest that it is necessary to preserve surrounding natural environment, ensure appropriate pricing, introduce events and increase service level in constructing and operating rural theme parks.

충북지역 학교급식 영양(교)사의 친환경 농산물 사용실태와 인식 및 만족도 (Use, Perception and Satisfaction of Dietitians with Environment-Friendly Agricultural Products in School Food Service in Chungbuk Area)

  • 윤서윤;최미경;김명희;김미현
    • 한국식품영양학회지
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    • 제34권3호
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    • pp.310-320
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    • 2021
  • This study aimed to investigate the use of environmentally friendly agricultural products (EFAPs) in Chungcheongbuk-do and the perception and satisfaction of school dietitians with EFAPs. The study survey was conducted from April to Jun 2018. Among 195 dietitians, 54.4% were nutrition teachers and 51.3% were working in elementary schools. Of the participants, 65% answered that the percentage of EFAPS in the total food cost was 10~30%. The most used EFAP food group was grains (64.6%), followed by vegetables (26.2%). The main reasons for using EFAPs were subsidies for EFAPs from local governments (85.1%) and students' health (52.3%). The average daily subsidy for EFAPs from the local governments was 201~500 won at 45.1%, and 200 won or less at 34.9%, which was based on one meal per student. In questions on satisfaction with using EFAPs, satisfaction with safety (3.93 out of 5 points) scored the highest, followed by nutrition (3.74), freshness (3.70), appearance (3.32), diversity (2.85), and price (2.78). Therefore, to expand the use of EFAPs in school food service, it is necessary to expand the provision of subsidies and increase EFAP production diversification.