• The Journal of Korean Physical Therapy
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• 제15권2호
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• pp.1-11
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• 2003

Patients satisfaction continues to receive attention as a measure of the outcome of physical therapy intervention. This study measures patient satisfaction among physical therapists' patients and clients and to identify factors of patient satisfaction that will affect patients decision. The instrument developed by Goldstein et. al(2000) was used. PAtients' opinions of service in each domain were measured using 5-point Likert-type scales. A 20-item instrument designed to measure the domains of patient satisfaction and 8 additional items were included. Data were collected at 8 hospital in Kwang-ju city Descriptive statistics, reliability, ANOVA, cross-tabs and regression analysis were computed. A total 365 individuals completed the instrument. Waiting time, treatment and cost domain predicted the satisfaction of physical therapy

• 산업경영시스템학회지
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• 제32권4호
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• pp.17-24
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• 2009

The purpose of this research is to find the reasons of overcrowding in the emergency department of an hospital, then to shorten the total stay time of patients. The fact that main causes of the overcrowding exist in the process of the emergency department was discovered by analysis of the data. In order to improve these process, simulation model was developed by ARENA 7.0. Staff's service time, staff's organization, process ratio, and patient's waiting time were estimated in the simulation model in consideration of the decision of the patient's course of action. Several scenarios such as the simplification of the process, the setup of dedicated pathology lab, and mixed method were suggested and evaluated. Total stay time of the patients would be reduced up to 28.45%.

• 산업경영시스템학회지
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• 제2권2호
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• pp.83-91
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• 1979

The purpose of this study is to analyze the direct relationship between doctors and number of patients to be treated by applying many kinds of I E's techniques. Generally, doctors in this research work both at OPD & IPD. Under the hospital manegement system that they are applying in, doctor's daily working schedules are instable because the numbers of OPD patients very daily. Therefore, the amount of time they spend for inward Patients are variable too. So the numbers of Patients have great influence to the whole hospital system management. In the first place, the author researched and analyzed a QC of administrative system. Tn the second place, the author carried out Work Sampling with a view for understanding quantity of a doctor's operation. The author suppose this research and analysis is one approach for improving systematic lay-out planning at outpatient waiting room where has many problems to be solved and suggest several process for improvement.

• 산업경영시스템학회지
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• 제2권2호
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• pp.63-81
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• 1979

The purpose of this study is to analyze the direct relationship between doctors and number of patients to be treated by applying many kinds of I E's techniques. Generally, doctors in this research work both at OPD & IPD. Under the hospital manegement system that they are applying in, doctor's daily working schedules are instable because the numbers of OPD patients very daily. Therefore, the amount of time they spend for inward Patients are variable too. So the numbers of Patients have great influence to the whole hospital system management. In the first place, the author researched and analyzed a QC of administrative system. Tn the second place, the author carried out Work Sampling with a view for understanding quantity of a doctor's operation. The author suppose this research and analysis is one approach for improving systematic lay-out planning at outpatient waiting room where has many problems to be solved and suggest several process for improvement.

• 대한물리치료과학회지
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• 제2권4호
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• pp.785-791
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• 1995

The objective of this study was to find out the level of patient expectation and satisfaction on their services. The questionaire reports of 781 patients, which were structured with the question about the level expectation and satisfaction of the services. Major findings of this study were as follows 1) The percentage of patients satisfied with the services as a whole is 59.1 %,where more patients are satisfied with the attitude of therapists (87.3 %), the therapeutic-skill of therapists(84.1 %) and the adequateness of treatment (63.9 %) than the expenses of services (42.0 %) and waiting time(47.4 %). 2) Fourty two percents of patients responded that they expected to be recovered completely.

• 한국치위생학회지
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• 제8권1호
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• pp.93-105
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• 2008

In order to provide basic information to help dental medical service with supplying gratifying service for patients. the survey is conducted on the patients who frequently visited dental clinics located in the areas such as Seoul, Kyoungi, and Incheon from May of 2006 to June. The survey results are as following : 1. Judged from the factors to make patients choose one dental clinic over another. the low cost of treatment accounts for 32.8%. and followed by physician's academic background / career experiences with 20.5%. In case of recommending to their acquaintances, physician's proficiency in treatment is ranked high as 56.7%. 2. For most desirable facilities for dental hospitals. the results indicate that cutting-edge medical equipment holds 46.7% and followed by a comfortable waiting room with 32.8%. 3. Examined the questions of what patients are most satisfied with dental clinics. 43.1% of respondents point out kind and detailed explanation. 14.1% also responds to constant care after the treatment. This result suggests that after-care and detailed explanation also play an important role in dental care as well as the treatment itself. 4. For desirable services in the waiting room. 28.5% of the respondents choose a selection of magazines and newspaper and 18.7% say that they want to converse with the staff. As to how long can wait with patience. 38.2% of the participants agree on as long as 20 minutes. 5. Among unsatisfactory sources against dental clinics while visiting, the high cost of the treatment is scored high as 34.1% and followed by a long waiting time with 22.1%. The figure points to the fact that dental medical clinics should consider these two factors to solve in the future. In case where patients find the treatment discontent and they are asked what to do, 36.4% of the respondents respond that they go to a different hospital without saying anything. As to the enquiry about how the complains should be dealt, 46.% wishes that the matter should be taken care immediately upon complaining, 21.8% suggests that they like to feel understood and acceptable when presenting complaints.

• 스마트미디어저널
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• 제13권1호
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• pp.60-66
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• 2024

센서들을 네트워크로 연결하면서 시작된 사물인터넷은 인공지능 기술과 결합하면서 지능형 IoT로 발전되고 있다. 도심 고층 건물들은 승강기가 필수적으로 설치되고, 승강기는 층을 이동하며 화물 운반과 사용자 이동의 기능을 수행한다. 고층 건물이나 특수 환경(병원 등)의 승강기 사용자에게 안전하고 편리한 서비스를 제공해야 한다. 대형 병원과 같이 신속한 환자 운송이 중요한 환경에서 병원 직원 및 환자용 승강기에 일반인들도 수시로 이용하는 문제점이 존재한다. 특히, 골든 타임이 중요한 환자 이동 시 승강기를 탑승하기 위한 대기 시간은 큰 방해 요소이다. 이러한 문제를 해결하기 위해서 본 연구에서 스마트폰 블루투스를 이용하여 승강기 호출 지능형 IoT 시스템을 제안한다. 먼저 스마트폰 블루투스를 이용하여 승강기 호출 IoT 시스템을 실험하고, 실험결과, 승강기 사용자의 인증 및 불필요한 탑승 대기시간을 감소시킬 수 있음을 확인하였다. 또한 지능형 IoT로 연계하는 승강기 호출 지능형 IoT 시스템을 제안한다.

• 기본간호학회지
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• 제6권3호
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• pp.522-531
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• 1999

This research identifies the ingress to egress primary factors that causes a patient to receive delayed emergency medical care. This material was collected between February 1st to 28th, 1998. Research envolved 4,118 people who visited the college emergency medical center in Kyeongido Province, South Korea. Medical records were examined, using the retrospective method. to determine the length of stay and the main cause for waiting. Results are as follows : 1. The age group with the highest admission rate was 10 and under, approximately 1,394 (33.9%). Followed by an even distribution for ages between 11-50 at 10-15% for their respective ranges. The lowest admission rate was 50 years and above. 2. From the 4,118 records examined, 3,489 received outpatient treatment (84.7%); 601 were admitted for inpatient care (14.6%); 25 arrived dead on arrival (0.6%); and 4 people died at the hospital. 3. Between 7PM to 12AM, 42.9% were admitted to the EMC. The hours from 9PM to 11PM recorded the highest admission rate and 5AM to 8AM was the lowest From 8PM to 12AM, the most beds were occupied. 4. For most patients. the average length of stay was approximately 2.2 hours. By medical department, external medicine was the longest for 2.8 hours. Pediatrics was the shortest for 1.6 hours. The average waiting period for inpatient admission was 2.6 hours. Inpatient admission for pediatrics and external medicine was 3.4 hours and 2.2 hours respectively. 5. Theses are primary factors for delay at EMC: 1) pronged medical consultations to decide between inpatient versus outpatient treatment, and delaying to be inpatient, 2) when you call physicians they are delayed to come 3) Understaffing during peak or critical hours, 4) Excessive consulting with different medical departments, 5) some patients require longer monitoring periods, 6) medical records are delayed in transit between departments, 7) repeated laboratory tests make delay the result, 8) overcrowded emergency x-ray place causes delay taking x-ray and portable x-ray, 9) the distance between EMC and registration and cashier offices is too far. 10) hard to control patient's family members. The best way to reduce EMC waiting and staying time is by cooperation between departments, both medical and administrative. Each department must work beyond their job description or duty and help each other to provide the best medical service and satisfy the patient needs. The most important answer to shortened the EMC point from ingress to egress is to see things from a patient point of view and begin from there to find the solution.

• 한국응급구조학회지
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• 제15권1호
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• pp.25-35
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• 2011

Purpose & Method : This purpose of this paper was to show the importance of paramedics. The trauma patients receiving a temporary treatment from emergency medical technician filled out a self-administered questionnaire. The questionnaire consisted of the satisfaction for EMS. The data collection was from October 23 to November 12, 2006. The patients were in the Kyeonggi province hospital having more than 500 beds. At the time of discharge, the questionnaire forms were distributed. Results : Males showed higher satisfaction than females when they had a paramedics, and this indicated statistically significant difference(p<.05). The groups showing higher satisfaction for EMT 1 practice included patients over 40 years old, educated under high school, and income over 2 million won. Before the trauma patients were treated, they were satisfied with short waiting time less than 10 minutes. They showed higher satisfaction within 2 hours duration. Conclusion : Summing up the above result, it was found that the group treated by an emergency medical technician showed higher satisfaction than the group not treated by an emergency medical technician. Therefore, it is necessary to arrange paramedics in emergency medical centers to improve satisfaction with emergency medical services. And since it is a crucial factor that affects patient's satisfaction significantly, it is urgent to increase the roles of emergency medical technicians and lay the foundation for legal institutions.

• Journal of Chest Surgery
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• 제55권4호
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• pp.288-292
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• 2022

Ex vivo lung perfusion (EVLP) is a technique that enables active metabolism of the lung by creating an environment similar to that inside the body, even though the explanted lungs are outside the body. The EVLP system enables the use of lung grafts that do not satisfy the acceptance criteria for lung transplantation (LTx) by making it possible to evaluate the function of the lung grafts and repair lungs in poor condition, thereby reducing the waiting time of patients requiring LTx and consequently mortality.