• Journal of the Korean Society for Aviation and Aeronautics
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• v.19 no.1
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• pp.74-87
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• 2011

This paper tried to research the relationship among the passenger's satisfaction and expectation of in-flight service quality, overall satisfaction and passenger's Loyalty by emphasizing on two groups of passengers and cabin crews from K-airline to find out which service quality area should be focused on for pursuing premium in-flight service. Such six service quality areas as in-flight equipment, food&beverage, duty-free sales, service ability, service image and specialized service were conceived and survey questions were made based on relevant previous researches. The analysis has used the data of 281 passengers and 336 cabin crews from K-airline. According to the analysis, in physical service factors, passengers perceive satisfaction from duty-free sales contributes to overall service satisfaction. However, cabin crews believed in-flight equipment and food&beverage are important to overall service satisfaction. In human service factors, both groups seemed to agree service ability and service image have a positive impact on overall service satisfaction. Among service satisfaction factors, the customer's satisfaction from cabin crew's service ability(service response, professional knowledge and foreign language skill) is also proven to be directly connected to customer loyalty.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.15 no.4
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• pp.53-63
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• 2007

This paper examines the safety perception of passengers on low cost carriers which has made several accidents and incidents at the early stage of their business. The concept of low cost carrier is becoming more important to airline industry in Korea. This study achieves the first selecting attribute among airline service factors on domestic flights and try to indicate that how much the passengers trust in the safety of low cost carriers. It is also sets the comparative safety awareness between low cost carriers and two full service national carriers in domestic market. The safety perception of aircraft type can be a major factor for LCC choice in Korea due to frequent accidents and incidents for last two years. More than 60% of LCC passengers have increasingly considered the safety after recent accidents. The low cost airlines' images of the passengers showed that the first image of the LCC was the fare and the second image was safety. This study indicates that most of the LCC travelers will use the international low cost airlines when LCC extend their destination to adjacent countries. For the accomplishment of the low cost carriers' competitiveness in domestic market, they have to try to get rid of bad image for safety and pay extra attention to find out better services other than the safety and develop other strategies to compete against existing full service carriers.

• Korean Institute of Interior Design Journal
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• v.22 no.1
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• pp.328-338
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• 2013

This study aims at exploring the characteristics of interior design of the Cruise line running Korea, Japan and China, and the satisfaction level of the Korean passengers for the interior design. Literature review and the physical traces of the cruise ship interior including 4 types of cabins and public spaces such as main hall, restaurants, outdoor swimming pool, jogging track, theater, meeting room, duty-free shop were performed. Also, the questionnaire to the passengers were used to understand their preferences and satisfaction level for each space. The results show that the passengers are very satisfied with the color and atmosphere of the cabin, while they complain the inconvenience of the bathroom size. Also in the public space, they prefer western classic style and modern style rather than Asian or Korean style. This means that they want the exotic feeling coming out of home. Also they prefer buffet restaurant, duty-free shop, theater, observation platform compared to other public spaces. However, the problem is that there are no place for the Korean family members with young children except for the outdoor pool. The interior and the program should be redesigned for the public spacs such as cinema room, family karaoke and internet-free room for Korean passengers.

• Proceeding of EDISON Challenge
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• 2015.03a
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• pp.543-546
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• 2015

There have been subway conflagrations such as Daegu subway conflagration at 2003, Washington D.C conflagration last month and so on. Compared to that, proper evacuation route is far from satisfactory. So this paper suggests optimized route when subway's passengers evacuate from passenger cars. For conducting our experiment, We made temporarily a model of subway station which is made up with 8 passengers cars and 3 exits. Using genetic algorithm, we found the optimized route that first and second passenger cars are optimized to first exit and third, fourth, fifth and sixth passengers cars are optimized to second exit and finally seventh, eighth passengers cars are optimized to third exit. It is expected that real subway station is applied to our experiment by developing passenger distribution algorithm.

• Journal of Auto-vehicle Safety Association
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• v.7 no.1
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• pp.45-50
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• 2015

The protection of frontal seat passengers in both driver and front seated occupant has been more focused from the auto industries as well as regulatory bodies more than 40 years. Recently, their interests have been extended to rear seat occupants especially children and female occupants. However, the current available safety devices for the rear seat occupants are seat belt only. According to the previous researchers, the injury level of the rear seat passengers tend to be higher than the injury level of the frontal seat passengers. In this study, the optimal location of seat belts anchorages to enhance rear passengers crashworthiness are studied. FEM models are designed in accordance with regulation of KMVSS102, UN R44, UN R16, and UN R14. and three point belts are fitted on the HybridIII 5th percentile dummy and HybridIII 50th percentile dummy. The combined injury value used HIC15, Nij, Chest deflection, Femur force are used to evaluate rear seat belt anchorage optimal locations.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.16 no.2
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• pp.9-18
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• 2016

The railroad is one of the most popular means of transport. Howerver, railroad agencies are managing the railroad information and provide its service respectively. That is, because of managing the different information and its type, The user will not receive the correct and integrated information. In this study, We figure out the needs of passengers that they want in railroad service and seek an integrated service plan that railroad passengers can use the railroad information service at a time, at a glance and in one place. Also, we investigate the knowledge-base construction to provide a knowledge map service to railroad passengers.

• Korean Journal of Air-Conditioning and Refrigeration Engineering
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• v.22 no.8
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• pp.509-514
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• 2010

A numerical simulation of passenger evacuation in a subway station was performed by coupling the passenger flow analysis and the fire simulation. The algorithm of the passenger flow analysis was based on a DEM (Discrete Element Method) using the potential map of the direction vector for each passenger. This algorithm was improved in the present study as to use finer grid smaller than a passenger in order to resolve detailed geometry of the station and to resolve the behavior of passengers in the bottleneck at the ticket gate considering the collision of passengers to a wall or with other passengers. In the fire simulation, the CO distribution predicted by using CFD was used to take into account the effect of toxic gases on the passengers' mobility. The methodology proposed in the present study could be used in designing safer subway station in case of fire occurrence.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.21 no.3
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• pp.65-77
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• 2013

A high brand reputation of a airline means the airline is preferred by passengers because of its unique services being even better than others. This is why airline's specialized services are important in that those services would create a new brand value and build up the airline's brand image, being enable to have competitive advantage over other airlines, to provide satisfied services, to have a mutual trust between passengers and the airline and to create customer's loyalty. A-Airline have been trying to give passengers a joy of flight by providing its customized and specialized cabin services out of airlnes' stereo-typed services.Therefore this paper will find out how their satisfaction of the cabin services have a positive impact on customer loyalty through brand image, brand reputation, brand identity and brand attraction. Those services would not only contribute to upgrade A-airline's corporate image but show the way to which the cabin service is heading also.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.30 no.3
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• pp.65-75
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• 2022

This study tried to confirm whether the public's negative emotions such as fear and anxiety about corona virus infection caused by the spatial nature of the aircraft were alleviated due to factors of in-flight services focusing on hygiene and quarantine and further had a positive effect on the formation of Rapport between cabin crews and passengers. We also investigated the impact on passengers' perceptions such as Reliability and Safety which can be viewed as a new measure and standard of customer satisfaction in the Pandemic era through Rapport. A survey was conducted online in December 2021 for passengers with experience in boarding aircraft after the COVID-19 outbreak, and a total of 211 responses were used for analysis. As a result of the analysis of the data, it was confirmed that aircraft in-flight service had a positive (+) effect on Rapport, and Rapport between passengers and cabin crews had a positive (+) effect on passenger Reliability and Safety.

• Journal of the Korean Society for Aviation and Aeronautics
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• v.29 no.2
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• pp.106-110
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• 2021

In this study, the main factors affecting the number of passengers and cargo volume transported by air between Korea, China and Japan over the past 20 years are to be identified. For the analysis, data from three countries' GDP and per capita as well as exchange rates and international oil prices were used, and OLS multiple regression analysis and fixed effect analysis were performed. As a result of the analysis, both the number of passengers and cargo volume transported by air showed a negative (-) direction for GDP, which represents the country's economic power, and a positive (+) direction, for per capita GDP, which represents income level. And the increase in the exchange rate between China and Japan acted in a positive (+) direction on the increase in the number of passengers, and the effect of oil prices was found to be limited.