• 융합경영연구
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• 제7권1호
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• pp.26-38
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• 2019

Purpose - This paper is to review recent literature, by conducting a thorough investigation of the limitations and implications for future research on work-life balance with the focus and linkages between work-life balance practices, machine learning and emotional intelligence, work-life conflict, the correlations between work-life enrichment and work-life balance practices, the relationships between employee job satisfaction and work-life balance, the links between work-life balance and the managerial support. Research design, data, and methodology - The paper will further detail linkages between work-life balance and organizational performance outcomes productivity and innovation. Previous literatures have paid attentions to the link of HR practices and organizational outcomes such as productivity, flexibility, and financial performance, but the understanding needs to be extended to involve innovation performance. Dealing with employees' emotions using different machine learning techniques is one of the phenomenal researches in today's world. Here, we examine how far the employees are conscious of their own self and found the ideas and views of an individual about themselves and others. Without proper knowledge about their personality it will be very difficult for an individual to manage their own emotions. This study also aims at finding out the individual abilities to manage their emotions in order to perform well. Conclusions - A theoretical conceptual framework has been built by integrating the existing literature to explain a number of factors which are closely associated with work-life balance. The conceptual model illustrates how the work-life balance interplays with performance and interrelates with the aforementioned factors.

• 벤처창업연구
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• 제2권1호
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• pp.109-131
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• 2007

본 연구는 위탁급식전문업체의 내부마케팅 활동에 대한 실태를 조사하고, 또한 현재 수행하고 있는 내부마케팅 전략의 효과를 분석하고자 하였고, 조사는 위탁급식전문업체 10곳(대기업 6곳, 중소기업 4곳)을 대상으로 2002년 10월 12일부터 11월 2일까지 수행되었다. 내부마케팅 전략에 대한 효과 즉 중요도 및 수행도 조사결과, 중요도는 높으나 수행도가 낮았으며 위탁급식전문업체에서 중점을 두어야 할 항목은 휴직제도와 고충처리제도였다. 내부마케팅 전략에 대한 중요도 분석결과, 직급(점장, 영양사, 조리사)에 따라 내부마케팅 유형별로 유의적인 차이를 보이지는 않았지만, 서비스 교육과 위생교육, 정기면담제도, 우수사원 포상제도, 성과급지급, 휴일근무수당지급, 직책수당지급, MBO실시 항목에서 직급 간에 유의적인 차이를 보였다. 기업규모에 따라서는 내부마케팅 유형중 휴가제도에서 대기업과 중소기업간의 유의적인 차이 가 있는 것으로 나타났고 나머지 유형은 유의적인 차이를 보이지 않았다. 내부마케팅 세부항목중 유의적인 차이를 보인 항목은 외부위탁 교육후 실적반영, 병가, 권한위임에 대한 항목들이었고, 중요도에 대한 평균점수는 중소기업 종사원들이 대기업 종사원들에 비해 더 높은 것으로 나타났다. 교육수준에 따라서는 내부마케팅 유형 중 교육제도와 보상제도 부분에서 유의적인 차이를 보였고 교육수준이 낮을수록 내부마케팅 전략에 대한 중요도 인식이 높은 것으로 나타났다. 내부마케팅 전략에 대한 수행도 분석 결과, 직급에 따라서는 내부마케팅 유형중 교육제도, 휴가제도, 보상제도, 복리후생제도 부분에서 유의적인 차이가 나타났고, 직급간의 수행도 인식에 대한 평균점수는 점장, 조리사, 영양사군의 순으로 나타나 영양사군에서 수행도에 대한 인식이 가장 낮은 것으로 나타났다. 기업규모에 따라서는 내부마케팅 모든 유형에서 대기업과 중소기업간에 유의적인 차이를 보였고, 대기업에서 가장 수행도가 떨어지는 유형은 커뮤니케이션이었고, 중소기업은 복리후생 부분이었으며, 아직까지는 중소위탁급식전문업체가 대기업에 비해서 내부마케팅 전략의 수행도가 많이 떨어지는 것으로 나타났다. 위탁급식전문업체는 기업규모별로 종사원들의 특성에 따른 요구도를 분석하여 세분화된 내부마케팅 전략을 기획하는 것이 필요할 것으로 사료된다.

• 한국생활과학회지
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• 제19권4호
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• pp.733-744
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• 2010

This study investigated the working conditions and job satisfaction of school cafeteria, according to their employment type in Chonbuk, South Korea. Self-administered questionnaires were collected from 401 elementary, middle, and high school cafeteria employees. The data showed significant differences between regular and irregular employees. These factors were: previous work experience (p<.001), type of school (p<.001), the style of foodservice at a school (p<.001), the type of foodservice system (p<.05), and the number of meals served each day (p<.001). The working conditions for regular and irregular employees were significantly different with regard to several factors: these were union membership (p<.01), how they were paid (p<.05), their total working hours (p<.01), and difficulty of using their holidays (p<.01). Approximately 80.5% of the subjects were dissatisfied with the working conditions after the introduction of countermeasures for irregular employees. Results indicated that the average employee job satisfaction level was 2.53, but that there were not significant difference in the level of job satisfaction when comparing regular and irregular employees. The item employees were most satisfied with was having responsibility over meals for young students (3.37). They were least satisfied with their salary (2.00). An interesting issue for future study would be to determine the factors that could improve job satisfaction whilst satisfying the employees' needs which in turn would improve the quality of foodservice.

• 한국직업건강간호학회지
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• 제9권2호
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• pp.121-131
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• 2000

This study was conducted to acquire data in order to institute an effective industrial accident compensation insurance(IACI) system. The subjects were employers and employees in small scale industries which have less than 5 employees. The questionnaires consisted of questions on perception and need for IACI. A total of cases were 181 employers and 105 employees participated in the study. Perception and need of employers and employees were assessed using the ANOVA, t-test. The results were as follows ; 1. Workplaces examined mostly in manufacturing(78.9%), industries with one employee(44.1%). Beneficiary rate of IACI 4.4%. 2. 60.0% of employees had experienced an industrial accident and in most cases employers paid the cost of medical treatment. 45.0% of employers nd 50.0% of employees were not aware that IACI had been put into effect starting July, 1, 2000. 52.0% of employers had no type of industrial accident compensation. 3. The need of outcome measures, especially of employers and employees who had an IACE, were higher than those without an IACI. Employers and employees who had experienced an industrial accident outnumbered those who hadn't. The results of this study reveal that there is a great need for the institution of an IACI and health promotion policy in small scale industries.

• 한국실천공학교육학회논문지
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• 제4권1호
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• pp.132-139
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• 2012

민간 부문에서 구인자 또는 구직자에 대한 고용정보의 제공, 직업소개, 직업지도 또는 직업능력개발 등 고용을 지원하는 민간고용서비스의 중요성이 높아지고 있다. 특히 민간고용서비스의 질을 제고하기 위해서는 민간고용서비스에 종사하는 사람들에 대한 직업능력을 향상시키는 것이 중요하다는 주장이 제기되고 있다. 본 연구에서는 민간고용서비스의 현황을 먼저 살펴보고, 이 부문에 종사하는 사람들의 현황을 파악하며, 이를 향상시키기 위한 몇 가지 방안을 제안하고자 한다. 연구결과, 민간고용서비스 종사자들의 직업능력을 향상시키기 위해서는 민간고용서비스 분야의 국가기술자격취득에 대한 질 관리 체계화하고, 종사자 직업지위와 전문성 향상을 위한 인증제를 도입하고, 민간고용서비스 종사자의 교육을 위한 전문기관을 육성하는 것이 중요하다. 또한 고용서비스 상담인력의 슈퍼비전을 현실화하고, 종사자 공제회를 결성하여 복지의 질을 제고하는 것이 이들의 직업유지에 중요하다. 또한 전문화, 세분화로 이들의 직업능력개발 프로그램 운영의 효율성을 확보하는 것이 중요하다.

• 한국산업보건학회지
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• 제25권2호
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• pp.146-155
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• 2015

Objectives: The aims of this study were to set up benzene exposure matrices according to industry and process and to assess the risk of those occupational exposure to benzene. Methods: The benzene exposure matrices were assembled depending on industry and process, based on an exposure database provided by KOSHA(the Korean Occupational Safety and Health Agency), which was gathered from a workplace hazards evaluation program in Korea. These exposure matrices were assessed by Hallmark Risk Assessment tool. Results: The benzene was treated 412 industries sector(36%), 2,747 business places, and 471 industrial processes according to database. The arithmetic mean of past decade 8 hours time-weighted average of airborne benzene concentrations in the workplace was 0.10722 ppm. 1.07% of the total sample were greater than OEL, and 59.8% were showed less than the limit of detection. The highest risk values(Danger Value) were seen 36 industries including manufacture of general paints and similar product and 12 processes, such as other painting of manufacture of metal fabricated members. Exposure matrices based on employee exposure data base may provide exposure histories and can be used in epidemiological studies. Conclusions: It was found that more attentions should be paid to 36 among 412 industries and 12 of 471 processes, with a higher risk value.

• 한국콘텐츠학회논문지
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• 제18권1호
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• pp.561-572
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• 2018

톨게이트 여성근로자는 유사 서비스 직종 중에서도 직무스트레스가 가장 높은 직종 중 하나이다. 그러나 이에 대한 실증적 연구는 매우 부족한 실정이다. 이에 본 연구에서는 2016년 5월 2일부터 5월 27일까지 할당추출법으로 표집한 톨게이트 여성근로자 183명의 설문조사 결과를 토대로 톨게이트 여성근로자들의 직무스트레스와 이직의도의 관계에서 직장-가정갈등의 매개효과를 검증하였다. 본 연구의 결과, 직무스트레스는 이직의도에 통계적으로 유의미한 영향을 미쳤으며, 두 변수 사이에서 직장-가정갈등은 부분 매개하는 것으로 확인되었다. 이에 따른 제언으로는 첫째, 톨게이트 여성근로자에 대한 지속적인 조사와 연구 활동이 선행되어 이를 토대로 맞춤형 프로그램의 제안이 필요하고, 둘째, 조직차원의 심리 사회지원 프로그램(근로자지원프로그램: EAP) 도입을 위한 지속적인 노력이 필요하며, 셋째, 톨게이트 여성근로자의 근로환경 개선을 위한 국가 차원의 관심과 지원책이 마련되어야 할 것이다.

• 산업경영시스템학회지
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• 제40권3호
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• pp.7-17
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• 2017

Loan consultants assist clients with loan application processing and loan decisions. Their duties may include contacting people to ask if they want a loan, meeting with loan applicants and explaining different loan options. We studied the efficiency of service quality of loan consultants contracted to a bank in Korea. They do not work as a team, but do work independently. Since he/she is not an employee of the bank, the consultant is paid solely in proportion to how much he/she sell loans. In this study, a consultant is considered as a decision making unit (DMU) in the DEA (Data Envelopment Analysis) model. We use a principal component analysis-data envelopment analysis (PCA-DEA) model integrated with Shannon's Entropy to evaluate quality efficiency of the consultants. We adopt a three-stage process to calculate the efficiency of service quality of the consultants. In the first stage, we use PCA to obtain 6 synthetic indicators, including 4 input indicators and 2 output indicators, from survey results in which questionnaire items are constructed on the basis of SERVQUAL model. In the second stage, 3 DEA models allowing negative values are used to calculate the relative efficiency of each DMU. In the third stage, the weight of each result is calculated on the basis of Shannon's Entropy theory, and then we generate a comprehensive efficiency score using it. An example illustrates the proposed process of evaluating the relative quality efficiency of the loan consultants and how to use the efficiency to improve the service quality of the consultants.

• 산업경영시스템학회지
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• 제40권4호
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• pp.87-95
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• 2017

This study aims to configure what dimensions make up for smart phone after service quality, and how this service quality affects customer satisfaction and customer loyalty. Smart phone market is a market of the device leading the digital convergence as well as positioning itself as one of the national growth driving industry. To survive in this matured market, companies should have to respond actively to radical changes and customers needs in the so-called Smart Revolution environment. Lately, however, the smart phone market is prospected to move from growth phase to mature phase by the scholars. In order to proactively respond to the change in such market condition, companies need to provide absolute advantage in customer loyalty over their competitors by revolutionizing the after-sales service quality. Qualified A/S will lead to service satisfaction and achieve customer loyalty. The empirical analysis results obtained through A/S quality are as follows : First, human quality (attitude, expertise, problem-solvability), environment quality (handling agility, convenience, comfort), service policy quality (quality guarantee, additional service operation) are dimensions that make up for A/S quality. Second, A/S quality dimension showed a significant positive influence on service satisfaction and A/S satisfaction showed a positive influence on customer loyalty as well. Based on this empirical study, we propose some implications for A/S quality improvement. First, human quality dimension has relatively higher influence on A/S satisfaction in case of free A/S, so companies need to solve the product problem completely when consumer's first visit by continual employee education. Second, in case of paid A/S, the service policy quality-especially A/S Warranty period- has higher influence on A/S satisfaction.

• Safety and Health at Work
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• 제6권4호
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• pp.295-304
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• 2015

Background: While attention has been paid to physical risks in the work environment and the promotion of individual employee health, mental health protection and promotion have received much less focus. Psychosocial risk management has not yet been fully incorporated in such efforts. This paper presents good practices in promoting mental health in the workplace in line with World Health Organization (WHO) guidance by identifying barriers, opportunities, and the way forward in this area. Methods: Semistructured interviews were conducted with 17 experts who were selected on the basis of their knowledge and expertise in relation to good practice identified tools. Interviewees were asked to evaluate the approaches on the basis of the WHO model for healthy workplaces. Results: The examples of good practice for Workplace Mental Health Promotion (WMHP) are in line with the principles and the five keys of the WHO model. They support the third objective of the WHO comprehensive mental health action plan 2013-2020 for multisectoral implementation of WMHP strategies. Examples of good practice include the engagement of all stakeholders and representatives, science-driven practice, dissemination of good practice, continual improvement, and evaluation. Actions to inform policies/legislation, promote education on psychosocial risks, and provide better evidence were suggested for higher WMHP success. Conclusion: The study identified commonalities in good practice approaches in different countries and stressed the importance of a strong policy and enforcement framework as well as organizational responsibility for WMHP. For progress to be achieved in this area, a holistic and multidisciplinary approach was unanimously suggested as a way to successful implementation.