• Journal of Korea Society of Industrial Information Systems
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• v.20 no.5
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• pp.81-93
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• 2015

It is very difficult that a company could grow with its own competitiveness in modern global competition era. The pattern of competition is changing from company-to-company to supply chain network-to-supply chain network. In order to enhance competitiveness and survive capability by combining inter-enterprises core competencies, the effort to integrate and optimize supply chain are increasing. The purpose of this study was to specify the effects of SCM characteristics on supply chain partnership and corporate performance through corporate characteristics such as agility and visibility. So as to verify hypotheses, multiple regression analysis was performed by using SPSS statistical package. The results showed that SCM characteristics had the positive effect on agility and visibility, and supply chain partnership and corporate performance was statistically influenced by agility and visibility. This study contributes on the SCM related research in that it investigated SCM activities of construction machinery industry.

• Convergence Security Journal
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• v.18 no.2
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• pp.69-76
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• 2018

The purpose of this study is to prevent cyber crime in private company systems by applying secure coding and identify its problems. Three experiments were conducted. In Experiment 1, a security manager was participated and gave advise to the developer to follow secure coding guidelines. In Experiment 2, a security manager did not participate, but let the developer himself committed on secure coding. In Experiment 3, a security manager provided reports on weaknesses of each package source to the developer and the developer was only focused on source development. The research results showed that the participation of a security manager on development raised secure coding compliance rate and finished the project within a given periods. Furthermore, it was better to entrust a security manager with the task of following the secure coding guide than the developer, which raised secure coding compliance rate and achieved project objectives faster. Further implications were discussed.

• The Korean Journal of Franchise Management
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• v.12 no.1
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• pp.7-19
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• 2021

Purpose: According to the growth of technology in the service industry, the interaction service between customer and employee has recently been transformed into between customer and technology by Self Service Technology (SST) requiring direct interaction with customers. In this context, self service technology such as unmanned ordering system installed at the store is actively introduced at the work place to reduce labor costs by food and retail company and the research for self-service technology which is rapidly replacing existing face-to-face service is needed. As the growth speed of SST is rapid, many researchers have studied the characteristics of SST, in every sector of business worldwide. Among the characteristics, attributes, Self Service Technology Quality (SSTQUAL) to evaluate SST is important because it may cause the customer's behavior. Thus, this research focuses on the effects of SSTQUAL on SST Satisfaction and SST continuance usage intention. This research suggests the guidelines for how Restaurant Company should prepare SST and build their customer satisfaction and continuance usage that increase the sales. Research design, data and methodology: This study tests the structural relationship between SSTQUAL of unmanned ordering system, SST satisfaction and SST continuance usage. SSTQUAL divided into four sub-dimensions and two categories, cognitive service attributes (Convenience, Functionality) and affective service attributes (Enjoyment, Assurance). In order to achieve the purposes of this research, research model and hypotheses were developed based on previous researches. All constructs were measured with multiple items developed and tested in the previous studies. The data were collected from 524 customers experiencing SST and were analyzed through SPSS 25.0 and SmartPLS 3.0 statistical package program. Results: The findings of this research are as follows. First, all SSTQUAL have significant positive impacts on SST satisfaction. Second, SST satisfaction has significant positive impact on SST continuance intention. Third, cognitive service attributes and affective service attributes had wealth of explanation of service attribute more than a single dimension. Conclusions: The implications of this study are as follows. Overall, Restaurant Company should manage SSTQUAL consisting of not only cognitive service attributes (Convenience, Functionality) but also affective service attributes (Enjoyment, Assurance) to satisfy customers basically regardless of the type of restaurant.

• Proceedings of the Korean DIstribution Association Conference
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• 2002.05a
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• pp.31-59
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• 2002

Recently there are many changes of logistics environment Such as integrated logistics information system, the rapid growth of the domestic and international small package express service and third party logistics with Electronic Commerce. At this time it is very important to deliver to customers the goods sold through EC speedy, accurately and safely. That is to say, the role of small package express service is very important at EC times. The bottlenecks of small package express service in the circumstances of EC are the weakness of EC operating company and small package express service provider the shortage of distribution centre and cargo terminal, the shortage of skilled man with related small package express service etc. So, I suggested that for activation of EC it is necessary to strengthen the strategic alliances, introduce GPS and use the third party logistics positively in the side of small package express service provider. And it is necessary to prepare for the settlements of traffic problems, support the introduction of integrated logistics service, logistics information system, deregulate restriction such as weight limit of vehicles in the side of the government. And to government support throughout extending nation's SOC, deregulation, support to small package express service terminal, permit to stopping & parking in downtown, abolishing a no passing zone, permit to being employed foreigner. Also this service involves ensuring that the product will arrive when wanted, and in an undamaged condition.

• The KIPS Transactions:PartD
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• v.11D no.5
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• pp.1105-1122
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• 2004

The organization and company's effort to improve software qualify contributes to the increase of software productivity and quality in some sense. However, it has not been a solution of root causes. This result is caused not because of people or technology, but process in-stitutionalization. Recently SQA (Software Quality Assurance), which provide mechanism to make sure that the software development process and products follow the assigned requirements, plan and standards, is applied to achieve the quality improvements. Several standards and models are developed for SQA activities. However, those standards and mode]s are written in form and do not provide information related to the detailed procedures, methods and outputs. Therefore, the organizations that want to adopt those models or standards have to put a lot of effort to acquire the knowledge about the models and to set up SQA Process that is tailored to meet organization's goal and objectives. In this research, we developed SQA support package to support the organization to develop their SQA process in more convenient and systematic ways. With this package, the organizations can establish SQA Process by tailoring those features necessary to reflect organization's characteristics. We expect this package contribute the organizations in a way that it reduce the effort and cost for establishing SQA process.

• International Commerce and Information Review
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• v.11 no.4
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• pp.3-23
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• 2009

Social surveys, using various factors influencing the e-commerce's development of SMEs, are the means of explaining the rapid development of e-commerce. This makes it possible to make more efficient decisions in e-commerce. This article was written from surveys conducted in the manufacturing industry and Trade Company at Jilin Province via e-mail, fax and analyzed data by Statistical Package for the Social Sciences (SPSS). The result shows that in development of e-commerce, the business partners have significant impacts on the achievement of e-business both directly and indirectly. Second, consciousness of leaders, external support, transaction partner relationship and influence of competitors cause a direct result on the development of e-commerce On the other hand, the innovative capacity of enterprises and communication indirectly influence. Based on these, it is valid for us to for us to make correct decisions for the e-commerce development of SMEs.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.19 no.40
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• pp.203-217
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• 1996

This thesis describes a quantitative decision-making of production planning system. A mathmatical model of Linear Programming is used set up a production scheuling under the assumption. As the emphasis is laid on the applicability of the developed model, the linrar programming is applied to establish the production schedule for "F" furniture company which produces kitchin cabinet and OA furniture, The optimal solution is obtained by using the LP package, QBS. By the solution reduced to 14% of work force compared with the real data during all of the planning horizon. And it is also possible to reduce the work-force of the lowest level of employee by 10% for the reasonable management. There are some limitations in computerized data processing, which is only considering the economic costs without considering any external environment of case enterprise. As a result, it is shown that the LP model is very useful method of make aggregate production schedule. schedule.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.28 no.2
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• pp.27-35
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• 2005

This paper investigates the importance and satisfaction levels according to factors on commercial Enterprise Resource Planning(ERP) packages in the view of end users when the ERP system is employed especially in SMEs. Considering the characteristics and functions of ERP packages, five factors (vendor, technology, function, A/S, price) are obtained based on the literature review. The proposed procedure consists of finding importance factors and satisfaction levels which support the selection of ERP packages for a certain SME. When a company tries to implement the ERP system, the findings in this paper suggest which ERP package is suitable for its own business environment.

• The Journal of Information Systems
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• v.15 no.3
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• pp.87-106
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• 2006

The customer-focused enterprise is interested in integrating every record of an interaction with a customer. This study is to investigate the structural relationship of data integration customer analysis capability, marketing & sales capability, customer service capability, and CRM performance. 205 survey data were collected from the company which implemented the CRM package. SEM analysis shows that data integration has influence on the CRM performance through the improvement of customer analysis capability, marketing 8t sales capability, and customer service capability. The revised model for further goodness-fitting model shows that data integration has influence on the improvement of customer analysis capability, marketing & sales capability, and customer service capability. but customer analysis capability has indirect influence on CRM performance through the improvement of marketing & sales capability, customer service capability.

• Journal of the Korean Home Economics Association
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• v.41 no.5
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• pp.109-118
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• 2003

The purpose of this study was to analyze the utilization of Database Information System of Fashion Brands in Daegu area. The interviews, reviews of previous studies and the empirical investigations were processed for this study. The questionnaire was administered to 27 fashion brands in Daegu, Korea, from September to October in 2002. Data were analyzed by using frequency, mean and percentage utilizing SPSS statistical package. There were no brand differentiation in brand characteristics, items, target age and company size in Daegu Fashion brands. Awareness of Information Network and Usages of Internet marketing were in relatively low level. The rate of the brands possessing Web-site, POS system and Customer ID card were less than one third. More than a half of the brands had Customer Database system.