• 제목/요약/키워드: Outsourcing Performance

검색결과 164건 처리시간 0.024초

회계정보시스템 아웃소싱의 결정요인과 성공요인에 관한 실증연구 (An Empirical Study on the Determinant Factors and Success Factors of Accounting Information Systems Outsourcing)

  • 정준수;송신근;천면중
    • Asia pacific journal of information systems
    • /
    • 제11권1호
    • /
    • pp.91-115
    • /
    • 2001
  • Faced with tougher competition in global, organizations are pressured to improve organizational productivity, including information systems(IS) departments. Especially related to IS, trying to remain competitive and up-to-date in rapidly changing world is becoming a financial burden to many organizations. Through outsourcing, organizations can provide better services and acquire and maintain a competitive advantage. In recent years IS outsourcing related researches have appeared in trade and academic literature. However the research on accounting information systems(AIS) outsourcing is very little or limited. This study attempts to empirically test the relationship between determinant factors and the degree of accounting information systems outsourcing as well as the relationship between success factors and the interactions between the degree of accounting information systems outsourcing and outsourcing success. Based on the previous studies on IS outsourcing and its related theories, determinant factors(transaction characteristic, resource performance, and risk dependence) and success factors(monitor, participation, and vendor capability) were identified and their measures were developed. Empirical results demonstrate that the change in the degree of AIS outsourcing is determined by the specificity of accounting information asset, uncertainty, the effect of internal AIS, AIS cost-effectiveness, and cost increase risks, and that monitor and vendor capability are implementation factors determining the degree of outsourcing success.

  • PDF

실물옵션 접근법을 활용한 ASP 아웃소싱 리스크 관리 (Management of ASP Outsourcing Project Risks using Real Option Approach)

  • 남승현
    • 한국산학기술학회논문지
    • /
    • 제11권7호
    • /
    • pp.2396-2405
    • /
    • 2010
  • 본 연구에서는 정보시스템 아웃소싱 프로젝트의 성공을 위하여 실물옵션접근법을 활용하여 아웃소싱 프로젝트를 수행할 때 발생할 수 있는 위험을 효과적으로 관리하는 방법에 대하여 살펴보고자 한다. 지금까지 대부분의 정보시스템 아웃소싱 프로젝트 관련 연구는 핵심성공요인 또는 프로젝트의 성과 측정에 맞추어져 주로 수행되어 오고 있다. 정보시스템 아웃소싱 프로젝트의 대표적인 형태인 ASP(Application Service Provider)에 대하여 아웃소싱 프로젝트를 수행하는 도중에 발생 가능한 여러 가지 유형의 위험을 정의하고 이 위험의 발생원천을 살펴봄으로써 아웃소싱 프로젝트의 성공을 위하여 관리 가능한 위험요인들을 실물옵션접근법을 이용하여 효과적으로 관리하는 방법을 제시하였다.

A Framework of Outsourcing Decision-Making for Human Resource Information Systems

  • Lee, Chung-Shing;Lee, C.Christopher;Kwon, He-Boong
    • 한국경영정보학회:학술대회논문집
    • /
    • 한국경영정보학회 2007년도 International Conference
    • /
    • pp.551-556
    • /
    • 2007
  • This paper attempts to develop a framework for interrelationships among human resources information systems (HRIS), outsourcing, and corporate culture. This research investigates impacts of outsourcing HRIS on corporate culture. In this paper, we hypothesize that outsourcing corporate HRIS is less appealing (1) if the quality of product and customer service matters for a firm, (2) if a firm is concerned with a loss of intellectual property, and (3) if a firm requires maintenance of a distinctive human resource service function that is capable of meeting the challenges of fast changing customer demands in a dynamic business environment. In addition, this study argues companies must be aware of the total costs associated with HRIS before outsourcing its human resource functions. Finally, the impact on employee morale and performance must also be considered By outsourcing HRIS, managers will be able to spend more time and resources dedicated to an employee's professional career development.

  • PDF

물류 수배송 업무의 아웃소싱 관리 체계 : 사례 연구 (The Management System of Logistics Outsourcing for Transportation and Distribution : Case Studies)

  • 신해웅
    • 산업경영시스템학회지
    • /
    • 제23권61호
    • /
    • pp.99-104
    • /
    • 2000
  • Although the outsourcing of logistics is one of the most widely discussed contemporary topics in the field of business logistics, efforts to organize them in an integrated broad-based body of knowledge have so far been rather limited. In order to develop and implement the outsourcing of logistics effectively and efficiently, this paper presents the procedure for establishment of outsourcing logistics systems. Several case studies including 7 firms from X Group in glass manufacturing industry and 1 firm from Y Group in chemical industry, respectively are introduced to determine the benefits of outsourcing according to some criteria, such as performance evaluation of before-outsourcing and after-outsourcing logistics.

  • PDF

물류(物流) 아웃소싱 전략(戰略) 결정요인(決定要因) 및 최적(最適) 모델 (Determinants and Optimum Modelling of Logistics Outsourcing Strategy)

  • 송계의
    • 무역상무연구
    • /
    • 제13권
    • /
    • pp.283-302
    • /
    • 2000
  • The firms aim to acquire services and costs advantage from logistics outsourcing strategy. But it is very important to select optimum service provider. A checklist of the criteria for the evaluation of service providers follows : service quality, low cost, logistics information system, service network, financial stability, investments in plant and equipment, management attitude and lookout for the future strategic fit, cultural and psychological barriers etc. Also, a 8-step implement of logistics outsourcing strategy will be of help for maximizing benefits of logistics outsourcing. It follows : 1-step : logistics environment analysis, 2-step : check service provider availability, 3-step : logistics outsourcing determinant analysis, 4-step : select of optimum service provider, 5-step : contract with optimum service provider, 6-step : identify of remaining barriers, 7-step : performance of logistics outsourcing, 8-step : evaluation.

  • PDF

아웃소싱이 기업성과에 미치는 영향 (A Study on the Effect of Outsourced to Management Performance)

  • 배하진;곽순진;김광수
    • 벤처창업연구
    • /
    • 제9권5호
    • /
    • pp.83-94
    • /
    • 2014
  • 본 연구는 최근 들어 가속화되고 있는 글로벌화와 인소싱(Insourcing)에 주력 기업들이 조직의 핵심역량강화를 목표로 도입하고 있는 아웃소싱(Outsourcing)을 분석하는데 목적이 있다. 특히 국내기업의 경우 자원의 해외조달, 높은 인건비의 상승, 부동산 가격의 급증 등 경영환경 변화에 대한 능동적 대처와 유력한 분야나 핵심역량에 자원을 집중시키기 위하여 아웃소싱을 실시하고 있다. 아웃소싱은 기업이 당면한 문제를 효율적으로 처리할 수 있고 핵심역량 이 외의 분야를 위탁 처리할 수 있어 기업의 경쟁력 확대가 가능하다. 이러한 변화 속에서 아웃소싱은 전문성을 확보할 수 있으며 고객의 니즈(Needs)를 충족할 수 있는 방법의 하나로 효율성과 경쟁력 확보 수단으로 활용되고 있다. 최근에는 대기업뿐 만아니라 중소기업 및 정부에서도 시장의 경쟁력 확보 수단으로 활용범위가 넓어지고 있다. 이와 같은 아웃소싱 시장의 흐름은 선진국에서부터 시작되었으나, 우리나라와 경영환경이 비슷한 일본의 경우 글로벌 아웃소싱의 시장규모가 급속하게 성장하고 있는 추세에 있다. 이에 본 연구는 기업의 경쟁력 강화를 위하여 추구하고 있는 경영형태인 아웃소싱에 대하여 아웃소싱을 운영하고 있는 업체를 주 대상으로 아웃소싱이 기업성과에 미치는 영향에 대하여 실증 분석함으로써 시사점을 제시하고자 한다.

  • PDF

SLA의 수행 단계별 성숙도가 SLA 성과에 미치는 영향에 관한 연구 (A Study of SLA's Maturity Level on Performance)

  • 남기찬;김주희
    • Journal of Information Technology Applications and Management
    • /
    • 제14권1호
    • /
    • pp.1-20
    • /
    • 2007
  • IT outsourcing becomes one of the important shills for managing diverse and complex information systems, SIA is considered as an one of the success factors for the successful outsourcing management. Since it helps to establish common goal and provides better visibility of trends and performance, the SLA process must go beyond mere measurement to include a methodology for the ongoing management of service levels, and for the continuous improvement of service activities, functions and processes. Despite SLA is one of the most important skills for the successful outsourcing, few studies have been conducted for academic as well as practical purpose. For this reason, The objective of this study is to develop an SLA's maturity model and empirically demonstrate how SLA's maturity level affects its Performance through SLA's maturity model. The major contributions of this study are in two areas. This study contributes to academicians as well as practitioners. First, from the academic perspectives this study tries investigating the maturity level of the SLA based on empirical data. Second, practitioners can self-test their firms' maturity level using the proposed model. The results of this study show that the SLA's maturity level affected positively SLA's performance. It is founded that the SLA's maturity level had a significant impact on SLA's performance.

  • PDF

IT 아웃소싱의 가치에 관한 연구: 한국 산업에 대한 실증분석 (Value of Information Technology Outsourcing: An Empirical Analysis of Korean Industries)

  • 한건수;이강배
    • Asia pacific journal of information systems
    • /
    • 제20권3호
    • /
    • pp.115-137
    • /
    • 2010
  • Information technology (IT) outsourcing, the use of a third-party vendor to provide IT services, started in the late 1980s and early 1990s in Korea, and has increased rapidly since 2000. Recently, firms have increased their efforts to capture greater value from IT outsourcing. To date, there have been a large number of studies on IT outsourcing. Most prior studies on IT outsourcing have focused on outsourcing practices and decisions, and little attention has been paid to objectively measuring the value of IT outsourcing. In addition, studies that examined the performance of IT outsourcing have mainly relied on anecdotal evidence or practitioners' perceptions. Our study examines the contribution of IT outsourcing to economic growth in Korean industries over the 1990 to 2007 period, using a production function framework and a panel data set for 54 industries constructed from input-output tables, fixed-capital formation tables, and employment tables. Based on the framework and estimation procedures that Han, Kauffman and Nault (2010) used to examine the economic impact of IT outsourcing in U.S. industries, we evaluate the impact of IT outsourcing on output and productivity in Korean industries. Because IT outsourcing started to grow at a significantly more rapid pace in 2000, we compare the impact of IT outsourcing in pre- and post-2000 periods. Our industry-level panel data cover a large proportion of Korean economy-54 out of 58 Korean industries. This allows us greater opportunity to assess the impacts of IT outsourcing on objective performance measures, such as output and productivity. Using IT outsourcing and IT capital as our primary independent variables, we employ an extended Cobb-Douglas production function in which both variables are treated as factor inputs. We also derive and estimate a labor productivity equation to assess the impact of our IT variables on labor productivity. We use data from seven years (1990, 1993, 2000, 2003, 2005, 2006, and 2007) for which both input-output tables and fixed-capital formation tables are available. Combining the input-output tables and fixed-capital formation tables resulted in 54 industries. IT outsourcing is measured as the value of computer-related services purchased by each industry in a given year. All the variables have been converted to 2000 Korean Won using GDP deflators. To calculate labor hours, we use the average work hours for each sector provided by the OECD. To effectively control for heteroskedasticity and autocorrelation present in our dataset, we use the feasible generalized least squares (FGLS) procedures. Because the AR1 process may be industry-specific (i.e., panel-specific), we consider both common AR1 and panel-specific AR1 (PSAR1) processes in our estimations. We also include year dummies to control for year-specific effects common across industries, and sector dummies (as defined in the GDP deflator) to control for time-invariant sector-specific effects. Based on the full sample of 378 observations, we find that a 1% increase in IT outsourcing is associated with a 0.012~0.014% increase in gross output and a 1% increase in IT capital is associated with a 0.024~0.027% increase in gross output. To compare the contribution of IT outsourcing relative to that of IT capital, we examined gross marginal product (GMP). The average GMP of IT outsourcing was 6.423, which is substantially greater than that of IT capital at 2.093. This indicates that on average if an industry invests KRW 1 millon, it can increase its output by KRW 6.4 million. In terms of the contribution to labor productivity, we find that a 1% increase in IT outsourcing is associated with a 0.009~0.01% increase in labor productivity while a 1% increase in IT capital is associated with a 0.024~0.025% increase in labor productivity. Overall, our results indicate that IT outsourcing has made positive and economically meaningful contributions to output and productivity in Korean industries over the 1990 to 2007 period. The average GMP of IT outsourcing we report about Korean industries is 1.44 times greater than that in U.S. industries reported in Han et al. (2010). Further, we find that the contribution of IT outsourcing has been significantly greater in the 2000~2007 period during which the growth of IT outsourcing accelerated. Our study provides implication for policymakers and managers. First, our results suggest that Korean industries can capture further benefits by increasing investments in IT outsourcing. Second, our analyses and results provide a basis for managers to assess the impact of investments in IT outsourcing and IT capital in an objective and quantitative manner. Building on our study, future research should examine the impact of IT outsourcing at a more detailed industry level and the firm level.

기업의 연구개발 아웃소싱의 결정요인과 성과에 관한 실증적 연구 (An Empirical Study on the Determinate Factors and Performance of Corporate R&D Outsourcing)

  • 황용식
    • 한국벤처창업학회:학술대회논문집
    • /
    • 한국벤처창업학회 2009년도 추계학술대회
    • /
    • pp.111-138
    • /
    • 2009
  • 본 연구는 기업이 연구개발 (R&D) 활동에 있어서 외부 업체에게 아웃소싱을 하는 경우에 연구개발 아웃소싱 결정에 영향을 미치는 요인과 R&D 성과에 어떠한 영향을 끼치는지에 대한 연구이다. 본 연구에서는 R&D 아웃소싱의 결정요인을 크게 거래특성요인, 조직특성요인, 의존위험요인으로 나누었다. 거래특성요인은 거래비용이론에 근거하여 R&D 비용절감, 자산의 특수성, 불확실성을 변수로 두었고 조직특성요인은 자원준거이론에 의하여 외부기술에 대한 개방성, 기술개발 역량, 아웃소싱 경험으로 보았고 의존위험요인은 자원의존이론을 기반으로 기술적 위험, 비용증가위험, 관리적 위험으로 분류하였다. 추가적으로 R&D 아웃소싱이 실제로 기업의 R&D 성과에 어떠한 영향을 끼치는지에 대해서도 분석하였다. 연구결과, R&D 아웃소싱의 정도가 높은 기업은 R&D 비용을 절감하고자 하는 의도가 있는 기업, 자산의 특수성이 약한 기업, 외부 자원에 대한 개방성이 있는 기업, 기술역량이 부족한 기업, 아웃소싱 경험이 있는 기업, 기술적 위험을 회피하지 않는 기업으로 결과가 나왔다. R&D 아웃소싱 정도가 기업의 R&D 성과에 영향을 끼칠 것으로 예상한 가설은 유의한 상관관계가 없는 것으로 분석 되었다. 본 연구를 통하여서 기업들이 진행하고 있는 R&D 아웃소싱의 실태를 파악하고 기업의 R&D 업무 담당자로 하여금 효과적인 R&D 업무를 수행할 수 있는 지침서가 될 수 있을 것이라고 예상한다.

  • PDF

소프트웨어 개발 아웃소싱 프로젝트 성과에 영향을 미치는 요인 (Factors Affecting the Project Performance of Software Development Outsourcing)

  • 조동환
    • 한국산학기술학회논문지
    • /
    • 제13권3호
    • /
    • pp.1077-1083
    • /
    • 2012
  • 본 연구에서는 지속적인 증가 및 확대 추세에 있으나 여전히 많은 실패를 겪고 있는 SDO(Software Development Outsourcing) 프로젝트의 성과 향상을 위해 SDO 성과에 영향을 미치는 요인을 탐색하고자 하였다. SDO는 본질적으로 관계측면의 위험과 성과측면의 위험이 복합적으로 혼재되어 나타나는 바, 복합적인 위험요인으로 인해 SDO 성과에 영향을 미칠 수 있는 요인을 선행연구를 통해 도출하였다. 연구가설의 검증을 위해 SDO 경험이 있는 고객사의 정보시스템 인력을 대상으로 현장 설문조사를 실시하여 214개의 설문을 수집, 분석에 이용하였다. 분석 결과, SDO의 성과에는 벤더의 힘과 고객사 요구사항의 불변성, 목표의 명확성 그리고 목표의 일치 정도가 영향을 미치는 것으로 나타났다. 반면 벤더의 지식과 고객사 지식은 모두 프로젝트 성과에 유의한 영향이 없는 것으로 나타났다. 본 연구의 결과는 SDO의 실패를 낮추고 성공 가능성을 높이는 데 효과적으로 활용될 수 있을 것이다.