• 품질경영학회지
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• 제32권1호
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• pp.1-20
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• 2004

Six sigma has been the most influential management innovation program since 1996 in Korea. As a result of successful implementation of 6 sigma, there have been a number of dramatic quality improvement cases. However, no empirical study of 6 sigma implementation study has done especially in the service industry of Korea. This article reviews status of finance companies which implemented 6 sigma programs in Korea and then demonstrates the relationship between 6 sigma problem solving tools such as analysis of variance and graph techniques, etc and project success and operational performance. Customer survey tools, process analysis, and documentation tool are identified as influential tools on project success. Tools of measure steps, customer survey tools, and documentation tool are found as influential tools on operational performance.

• Structural Monitoring and Maintenance
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• 제10권3호
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• pp.191-205
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• 2023

In this paper, through operational modal analysis and ambient vibration tests, the dynamic characteristics of a multi-span simply-supported reinforced concrete highway bridge deck was determined and the results were used to assess the quality of construction of the individual spans. Supporting finite element (FE) models were created and analyzed according to the design drawings. After carrying out the dynamic tests and extracting the modal properties of the deck, the quality of construction was relatively assessed by comparing the results obtained from all the tests from the individual spans and the FE results. A comparison of the test results among the different spans showed a maximum difference value of around 9.3 percent between the superstructure's natural frequencies. These minor differences besides the obtained values of modal damping ratios, in which the differences were not more than 5 percent, can be resulted from suitable performance, health, and acceptable construction quality of the bridge.

• 서비스연구
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• 제8권2호
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• pp.41-65
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• 2018

본 연구는 데이터를 기반으로 개인 또는 기업들이 무한한 이익을 창출하는 사회가 되면서 데이터 품질을 중심으로 데이터베이스 운영관리의 중요성이 증가하고 있는데 이를 체계적으로 관리하는 국내 공공, 민간 기업이 많지 않은 상태에 대한 현황 및 문제점을 분석하고 감리인의 입장에서 개선방향을 구명하고자 하였다. 본 연구를 수행하기 위해 개선된 감리 점검항목을 도출하여 이를 기반으로 감리인 및 IT 전문가들을 통해 설문조사를 하였고, 최종 자료를 분석에 활용하여 연구 가설을 실증적으로 검증하였다. 분석 결과, 데이터 품질에 기반을 둔 데이터베이스 운영관리의 개선된 감리 점검항목에 대하여 감리인의 입장에서 모든 점검항목에 대해 매우 만족한다고 나타났다. 또한 비 감리인에 입장에서도 수용범위에 포함된다고 확인되었다. 본 연구를 통해서 정보시스템 운영감리와 기업의 데이터 운영관리의 수행에 이를 활용하여 개선할 수 있을 것이다.

• 드라이브 ㆍ 컨트롤
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• 제13권2호
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• pp.19-25
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• 2016

Recently, drivers have begun to regard comfort in the cabin as one of the most important factors in construction equipment like forklifts. Accordingly, it has become more important to design a forklift cabin with a better sound quality as well as lower sound level, which can make a driver more comfortable. In this paper, the correlation between subjective evaluation and Zwicker's sound quality index was analyzed through a blind test by a few workers in forklifts and other construction equipment in several countries. Correlation analysis showed that Loudness and Sharpness were ranked in sequence, and tendencies were different from country to country. Also, contribution analysis for Loudness and Sharpness using operational transfer path analysis (OTPA), which is widely used in the field of noise, vibration, and harshness (NVH), was performed. However, Loudness and Sharpness cannot be used with OTPA directly because there are no linear relationships between the sources and receivers. In this paper, both are calculated by applying the DIN 45631 method with a contribution rate (%) of 1/3 Octave Sound Pressure Level by OTPA method in addition to considering spectral masking.

• Asia pacific journal of information systems
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• 제25권3호
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• pp.597-625
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• 2015

Prior research has emphasized the significant effect of service orientation on organizational performance. However, little research on service orientation has been conducted in the financial field, including the investment management service industry in which high quality service for clients is required. In this paper, we propose a research model that centers on the concept of service orientation as a type of dynamic capability affecting firm performance. The research variables include job competency, risk management capability, operational capability, service orientation, and service performance. We assume that service orientation partially mediates the effects of risk management capability and operational capability on service performance. To test the model, we collected data from 391 fund managers in 86 teams (37 investment management companies) and analyzed it with partial least squares (PLS) method. Each of the 391 fund managers was asked to answer team level measures, which is effective for team level analysis. We find that job competency positively affects both risk management capability and operational capability, which in turn affect service orientation. Risk management capability and operational capability are assumed to directly affect service performance. However, risk management capability does not influence perceived service performance, whereas operational capability does affect it. This result indicates that risk management capability does not directly affect service performance. However, via service orientation, considering that risk management inconveniences customers and is geared to enhance service orientation, service performance is positively affected. Operational capability does not influence service orientation, whereas it affects perceived service performance. This result reveals that operational capability directly affects firm performance. As expected, service orientation significantly affects the service performance perception of fund managers. This study contributes to the literature by introducing service orientation to the financial industry and measures and tests team-level service performance. Our findings also provide insights to practitioners because to enhance team performance, managers must focus on service orientation in addition to operational capability.

• 한국물환경학회지
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• 제29권2호
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• pp.212-222
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• 2013

A watershed model was constructed using Hydrological Simulation Program Fortran to quantitatively predict the stream flows at major tributaries of Nakdong River basin, Korea. The entire basin was divided into 32 segments to effectively account for spatial variations in meteorological data and land segment parameter values of each tributary. The model was calibrated at ten tributaries including main stream of the river for a three-year period (2008 to 2010). The deviation values (Dv) of runoff volumes for operational stream flow forecasting for a six month period (2012.1.2 to 2012.6.29) at the ten tributaries ranged from -38.1 to 23.6%, which is on average 7.8% higher than those of runoff volumes for model calibration (-12.5 to 8.2%). The increased prediction errors were mainly from the uncertainties of numerical weather prediction modeling; nevertheless the stream flow forecasting results presented in this study were in a good agreement with the measured data.

• 한국물환경학회지
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• 제32권6호
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• pp.570-581
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• 2016

A watershed model was constructed using the Hydrological Simulation Program Fortran to predict the water quality, especially chlorophyll-a concentraion, at major tributaries of the Nakdong River basin, Korea. The BOD export loads for each land use in HSPF model were estimated at $1.47{\sim}8.64kg/km^2/day$; these values were similar to the domestic monitoring export loads. The T-N and T-P export loads were estimated at $0.618{\sim}3.942kg/km^2/day$ and $0.047{\sim}0.246kg/km^2/day$, slightly less than the domestic monitoring data but within the range of foreign literature values. The model was calibrated at major tributaries for a three-year period (2008 to 2010). The deviation values ranged from -31.5~1.6% of chlorophyll-a, -24.0~2.2% of T-N, and -5.7~34.8% of T-P. The root mean square error (RMSE) ranged from 4.3~44.4 ug/L for chlorophyll-a, -0.6~1.5 mg/L for T-N, and 0.04~0.18 mg/L for T-P, which indicates good calibration results. The operational water quality forecasting results for chlorophyll-a presented in this study were in good agreement with measured data and had an accuracy similar with model calibration results.

• 수산해양교육연구
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• 제24권1호
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• pp.95-110
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• 2012

This study aims to investigate the effect of quality management system in the shipping companies on the job satisfaction, organizational commitment, management performance. The quality management system is divided into operational accountability, employee management, crewman management, ship management, and sailing management based on previous study. Targets of survey are companies which are registered in Korean ship owner's association and Korea ship manager's association as of 2011. A total of 236 questionnaires are collected from shipping companies in Basan and Kyongnam from October 15 through November 5 in 2011. The result shows that operational accountability and employee management of quality management systems are mightily important in the shipping company. In the future research, based on analysis of shipping company's characteristics, the study for shipping companies which are perceived by customers could be conducted.

• 한국항공운항학회지
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• 제29권3호
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• pp.84-99
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• 2021

Flight data from operational quality assurance programs plays a significant role in identifying factors as one of the key data in the development of proactive and preventive aviation safety management technologies based on data. The list of events in the flight quality assurance program recommended by the FAA differs from the list set and managed by airlines themselves and is based on the frequency of occurrence rather than the severity of individual events. In this work, we compared the list of FOQA events presented by the FAA with the list of some domestic airlines. We also investigate the severity priorities of events for airline captains and conduct research on how to improve the operation of the operational quality assurance program.

• Earthquakes and Structures
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• 제11권6호
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• pp.1043-1060
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• 2016

The engineering background of this article is an ancient wooden building with extremely high historic and cultural values in Tibet. A full understanding of the dynamic behaviour of this historic building under in-service environments is the basis to assess the condition of the structure, especially its responses to earthquake, environmental and operational loading. A dynamic monitoring system has been installed in the building for over one year and the large amounts of high quality data have been obtained. The paper aims at studying the dynamic behaviour of the wooden building in seismic and operational conditions using the field monitoring data. Specifically the effects of earthquake and crowd loading on the structure's dynamic response are investigated. The monitoring data are decomposed into principal components using the Singular Spectrum Analysis (SSA) technique. The relationship between the average acceleration amplitude and frequencies of the principle components and operational conditions has been discussed. One main contribution is to understand the health condition of complex ancient building based on large databases collected on the field.