• 한국병원경영학회지
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• 제6권2호
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• pp.86-114
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• 2001

As the environment related to hospital operation has changed very competitively in recent years, a need to reform the hospital management is ever growing. For that reason, it has become more urgent and strategically important for us to diagnose the organizational culture of the hospitals and to make efforts to change them towards more performance- and customers-oriented one. So far, there have been many studies done on the hospital organizations. However, this research distinctively attempts to base itself on the competing values approach in studying the organizational culture and empirically examine how different profiles of the organizational culture may have an impact on the organizational performances in hospital organizations. The results of this study has showed several interesting findings and posed the discussions to be dealt with. First, most hospitals selected for this research are characterized by the inner-oriented culture with more focused on 'hierarchy' and 'relationship-oriented' culture rather than on 'reform' and 'work-oriented' one. And the strong 'hierarchy-oriented' culture is a very general phenomenon in the sample hospitals. From these findings, we can inference that despite the recent efforts of most Korean hospitals for organizational change and innovation they still have long distance way to go. In addition, another important implications of this research has come from the analysis of the relationships between the cultural profiles and organizational performances. For this purpose, this research has conducted a series of cluster analysis and identified four distinct cultural profiles from the sample organizations. Several major findings are as follows. First, with respect to the dependent variable of 'job satisfaction' perceived by the nurses working in the sample hospitals, we found that the balance of competing organizational values had more positive impact on the job satisfaction. This result confirms the hypothesis of competing values model on the organizational performances. However, such result was not replicated on the other dependent variable, 'patients' satisfaction'. The reasons for these results and other discussions including the limitations of this study are suggested.

• 한국조리학회지
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• 제6권1호
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• pp.225-252
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• 2000

This study aims to examine theoretical frame work of franchise restaurant, the characteristics of store manager's job and the level of their job satisfaction through an empirical investigation. Job satisfaction survey study shows that store managers consider important all work to be attended to as part of their duty with service management on top. It is also found that the majority of store managers consider their aptitude as most important job satisfaction factor and those, who are satisfied with their job content, advancement and the prospect, are more proactive in delivering qualify service and more than willing to commit themselves to their duties. Regrading demographical variables, store managers with scholarly competence and higher pay level are more likely to be satisfied with their job but married men are not satisfied with the work environment in general. Ergo, Businesses should correspond by capitalizing on those store managers content with their duty thus collecting additional information and providing opportunities to further contribute to the business. For those dissatisfied individuals, however, businesses should determine their demands and by educational training supply a motive therefore making possible the conversion of such individuals to satisfied store managers and their active participation in business management. But, as with any study, this one has a number of limitation which constraints the generalizability of the empirical findings. It has not been for long since franchise restaurants established in domestic market and has been few studies regarding this topic there. Furthermore, managers are not willing to release operation related data. Therefore, further study are urged to overcome this limitation and should examine other dimensions of job satisfaction such as relations between revenue and profit with the level of store manager's job satisfaction remain to be investigated.

• International Journal of Knowledge Content Development & Technology
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• 제9권4호
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• pp.69-93
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• 2019

The purpose of this study is to investigate the status of specialized services and the overall satisfaction of the operation of the specialized services for the librarians and users of the specialized libraries, and based on the ISA method, compare the specialized theme data, specialized service place, specialized program, specialized theme area facilities and environment, and derive issues of the specialized library operation and improvement measures. Consequently, first, when developing the program, the specialized library needs to develop programs in possession of unique characteristics specific to the areas of the differentiated themes from the cultural and educational programs run by the existing libraries. Second, it is necessary to focus on the specialized theme area information services for the users, and to this end, it is necessary to improve librarians 'professionalism. Third, it is necessary to secure the budget for the specialized services and secure space. Since the scope of the services which may be provided as per the budget intended for providing specialized services may be limited, it would be necessary to secure and operate the budget systematic to this end. Fourth, the specialized library needs to proceed with activities in connection with local residents for the purposes of facilitating specialized services.

• 한국산학기술학회논문지
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• 제18권2호
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• pp.532-539
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• 2017

본 연구의 목적은 영아반 복수담임의 갈등정도를 알아보고 갈등수준에 따른 갈등관리방법과 직무만족도의 차이를 알아보는 것이다. 이를 위해 영아반 복수담임 241명을 대상으로 설문조사를 실시하였다. 연구 도구는 김송은(2013)이 구성한 갈등측정 척도, 김재숙(2016)이 구성한 갈등관리방법 척도, 조성연 등(2011)이 제작한 한국형 보육교사 직무만족척도를 사용하였다. 자료분석을 위하여 SPSS WIN18.0프로그램을 사용하여 연구문제에 따라 빈도와 백분율, 일원변량분석, Scheffe 검증을 실시하였다. 연구결과 첫째, 영아반 복수담임의 갈등수준에 따른 갈등관리방법은 '통합'과 '회피'의 유형에서 집단 간 유의한 차이가 나타났다. 즉 갈등이 낮은 '저' 집단이 '통합'의 방법을 갈등이 높은 '고'집단이 '회피'의 방법을 많이 사용하는 것으로 나타났다. 둘째, 영아반 복수담임의 갈등수준에 따른 직무만족도는 '원장의 운영 방법 및 태도', '사회적 인식 및 처우', '보육환경과 복지', '보육업무', '동료교사와의 관계', '부모와의 관계' 전체에서 집단 간 유의한 차이를 보여 갈등이 낮은 '저'집단이 '중'집단이나 '고'집단보다 직무만족도가 높은 것으로 나타났다. 연구결과를 기초로 하여 보다 효율적인 영아반 복수담임 운영에 대하여 논의하였다.

• 한국산학기술학회논문지
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• 제13권7호
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• pp.3094-3101
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• 2012

본 연구는 병원에서 제공하는 입원 서비스에 대한 입원환자 만족도를 분석하여 보다 나은 의료서비스를 제공하는데 활용하고, 의료서비스를 향상시켜 타 병원과의 경쟁에서 우위에 설 수 있도록 기초자료를 제공하고자 본 연구를 시도하였다. G시에 소재한 지방 상급종합병원의 입원환자를 대상으로 2011년 9월19일부터 9월 30일까지 설문조사를 실시하여 320부를 최종 분석한 결과, 첫째, 입원환자 서비스 만족도는 총 4점 만점에 평균 3.25점이였고, 둘째, 일반적 특성과 의료인서비스 만족도 결과는 진료과, 건강상태, 입원횟수에서, 병원 환경. 입 퇴원 절차 및 기타서비스 만족도에서는 연령, 진료과, 건강상태, 입원횟수에서 통계적으로 유의하였다. 셋째, 입원환자 서비스 만족도간의 상관관계에서는 통계적으로 유의미한 정(+)의 상관관계를 보였고, 넷째, 입원환자 만족도에 미치는 요인을 분석한 결과 의사서비스와 기타서비스가 통계적으로 유의미한 정(+)의 영향을 미치는 것으로 나타났다. 결론적으로 입원환자 만족도를 높이기 위해서는 환자와 접촉이 상대적으로 많은 진료과의 인력을 충분히 확보하고 입원기간 동안 환자가 만족 할 수 있는 다양한 프로그램 개발과 운영이 요구되며, 그에 따른 효과를 검증할 수 있는 후속 연구가 필요하다.

• 대한지역사회영양학회지
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• 제4권1호
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• pp.83-94
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• 1999

This study was carried out to investigate the general characteristics of public health nutritionists, the current status of nutrition services operation, the recognition about nutrition services of public health center related man power, the job satisfaction and self-assessment and the need for a retraining course of public health nutritionists. The subjects were 58 public health nutritionists who responded to the questionnaire distributed at the annual retraining program in 1998. The results of this study are summarized as follows. 1) 46.5% of the nutritionists were 26-30 years old, 62.1% were 4 year university graduates 74.1% were food and nutrition majors and 51.7% were daily workers. 2) Among the public health center-related manpower, the recognition about nutrition services was the highest for the manager of family health section, followed by the head of public health centers, and then the general nurse in public health centers. 3) The ranking of the reasons for job satisfaction of the public health nutritionists was, relationship with colleagues(3.84), inhabitants response after nutrition counselling(3.53), specialized value realization/conviction about duty(3.35), contents of the work(3.10), value achievement(3.08), self achievement/development(3.00), self discretion(2.92), participation in policy decisions(2.90), work load(2.75), chance of retraining and acquisition of new information(2.73), working environment(2.69), supervisio $n^port by superiors(2.67), salary(2.38), supply of necessary education material, technique(2.37), and budget security(2.22). 4) The satisfaction of the inhabitant's responses after nutrition counseling was the highest among the 4 year university graduates(p<0.05), the satisfaction of the specialized value realization/conviction about duty was the highest among the nutritionists 26-30 years old(p<0.05). Food and nutrition majors(p<0.05) and those having worked less than 3-5years at public health centers also showed much satisfaction(p<0.05). Satisfaction with the salary was the lowest among the food and nutrition majors(p<0.01) and daily workers(p<0.001). The satisfaction with the participation in policy decisions was the lowest among the daily workers(p<0.01). 5) The ranking for the level of self-assessment were, nutrition and dietetic practice(2.92), communication(2.80), management(2.77), public health science and practice(2.66)(p<0.01). The general characteristics such as the level of education, major, employment condition, current public health center's tenure, and charge experience of the nutrition guidance work were not significantly related to self-assessment except the management part(p<0.05). The higher the satisfaction of specialized value realization/conviction about the duty, the better the total score on the self-assessment(p<0.05)..

• 한국콘텐츠학회논문지
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• 제20권10호
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• pp.35-44
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• 2020

본 연구는 4차 산업혁명시대 대비 대학 교양 교육과정의 질적 개선을 위해 학생 관점에서의 만족도와 요구도를 분석한 것이다. 충청남도 소재 K대학에서 자발적인 참여 학생 333명의 자료를 CIPP 모형을 활용한 요인별 만족도 분석과 IPA 요구도를 분석하였다. 연구 결과 첫째, 학생의 CIPP 만족도는 평균 3.38로, 과정(P, M=3.49)>투입(I, M=3.40)>산출(P, M=3.34)>상황(C, M=3.30) 순이었다. 둘째, 요구도 우선순위는 1) 교양 교육에 대한 사회적 변화에 따른 요구 및 학생의 요구 반영, 2) 역량 있는 교수진 및 적합한 수업 환경 제공, 3) 교육목표 달성 및 최신의 동향을 반영한 참신한 내용 구성 이었다. 셋째, 전반적인 만족도에는 참신한 교육내용, 운영방법, 요구반영이, 추천의향에는 학생 성장진로도움, 핵심역량도움, 교육목표와 편성이 영향을 미치는 것으로 나타났다. 본 연구 결과는 학생의 목소리를 반영한 교양 교육과정의 편성 및 운영 정책에 기초자료로 활용할 수 있을 것이다.

• 대한영양사협회학술지
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• 제13권1호
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• pp.15-29
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• 2007

This study was designed to : (a) investigate the present situations of a college union foodservice and suggest authority on establishing new college foodservice, (b) estimate the service quality attributes as perceived by students, (c) identify the effecting factor to customer satisfaction, and (d) formulate the plans and marketing strategies for the increasing usage rate of the foodservice in the future. The questionnaire that developed by interviewing student were conducted with 305 male and female students, who were registered for daytime classes. A total of 284 were usable and data was analyzed by the SPSS(ver. 11.0) for the descriptive analysis, factor analysis, reliability test, multiple regression analysis, t-test, and $x^2$. The decrease in the usage rate of college foodservice by the respondents were influenced most by the 'taste of meal' and next by the 'distance'. The service quality attributes of foodservice currently under operation were evaluated above the average only for the 'price' while evaluated generally to be in the lower level of the average or under for others. As the overall level of satisfaction with the college union foodservice, most of the respondents showed the 36% for the ‘dissatisfaction’ and dissatisfied at 54.4%. Two service quality dimensions,"food . sanitation . service" and "price and comfortable environment" were derived from factor analysis and the reasons for decreasing usage rate of the college foodservice both the nearly located group from college union foodservice(NG) and the far away located group from college union foodservie(FG) indicated the ‘poor taste’ and the 'far distance', and the 'evaluation of students' dining room showed a low rating for the factor of "food . sanitation . service". "food . sanitation . service" was analyzed to have more influence to the overall customer satisfaction.

• 문화기술의 융합
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• 제9권5호
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• pp.549-555
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• 2023

창업생태계와 관련된 주된 논점은 창업기업이 활동하기 좋은 창업생태계가 구축된 환경에서는 창업기업이 좋은 성과를 창출할 수 있다는 내용이다. 이러한 관점에서 본 연구는 대구창조경제혁신센터 혁신창업생태계구축운영사업의 결과를 활용하여 창업생태계의 핵심적인 구성원인 창업자를 대상으로 대구지역 창업생태계에 대한 중요도와 만족도분석을 실시하여 창업기업이 속한 창업생태계에 대한 인식을 살펴보았다. 분석 결과 창업인프라의 중요도와 만족도가 높게 분류되었고, 재무(투자 및 지원)과 인적자원 확보의 중요도와 만족도가 낮게 제시된 것을 확인하였다. 본 연구의 결과를 통해 대구광역시 창업생태계에 대한 창업자 관점에서의 인식을 확인하였고 지역 창업생태계에 대한 개선점 및 정책방향에 대한 시사점을 제공한다.

• Human Ecology Research
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• 제52권5호
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• pp.457-471
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• 2014

Family instability has a negative effect on not only an individual household but also the society. The government continues to operate family support centers as a countermeasure to family instability issues. A healthy and multicultural family support center is considered an effective support system that extends from a family unit to the local community. In this study, the satisfaction and demand levels of each center, located in Seoul and Incheon, were examined with respect to items such as operation contents, physical space, and organizational structure. The results showed that various efforts for creating a family-friendly community were implemented in healthy family support centers and multicultural family support centers. It was found that the center organizers and operators focused more on software and programs than on the physical environment. There was mostly a shortage of physical and environmental space. This space shortage limited the planned and ongoing activities in terms of the residents' self-directed participation and space formation for a family-friendly educational culture. Therefore, it was necessary to set up the space-related criteria for each center in order to solve this environmental issue. We identified the baseline data of the criteria for a center's physical and spatial design and size. In particular, it was suggested that a more strategic physical and spatial design is needed to achieve an integral and effective operation for the connection of the family with the local society.