• Proceedings of the Society of Korea Industrial and System Engineering Conference
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• 2002.05a
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• pp.133-138
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• 2002

In this paper, we model a two-server queueing system with priority, to which we put a restriction of the number of servers for each customer class. A group of customers is divided into two different classes. The class 1 customers has non -preemptive priority over class 2 customers. We use the method of PGF depending on the state of server We find the PGF of the number of customers in queue, server utilization, mean queue length and mean waiting time for each class of customers.

• Journal of Korean Institute of Industrial Engineers
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• v.7 no.1
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• pp.5-11
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• 1981

In the case of numerical implementation, the exact solution method for the M/M/s system where customers demand multiple server use [2] reveals limitations, if a system has large number of servers or types of customers. This is due to the huge matrices involved in the course of the calculations. This paper offers an approximation scheme for such cases. Capitalizing the characteristics of the service rate curve of the system, this method approximates the service rate as a piecewise linear function. With the service rates obtained from the linear function for each number of customers n (n=0. 1. 2,$\cdots$), ${\mu}(n)$, steady-state probabilities and measures of performance are found treating this system as an ordinary M/M/s system. This scheme performs well when the traffic intensity of a system is below about 0.8. Some numerical examples are presented.

• Journal of Korean Institute of Industrial Engineers
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• v.32 no.2
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• pp.120-125
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• 2006

Since Korean government has implemented the "Number Portability System" in the domestic mobile communications market, mobile communication companies have been striving to hold onto existing customers and at the same time to attract new customers. This paper presents a competing risk model that considers the characteristics of a customer in order to predict the customer's life under the "Number Portability System." Three competing risks considered are pricing policy, quality of communication, and usefulness of service. It was observed that the customers who pay more are less sensitive on pricing policy younger people are less sensitive than older people to the quality of communication and women are more sensitive than men to the degree of usefulness of service. We expect that the result of this study can be used as a guideline for effective management of mobile phone customers under the Number Portability System.

• Industrial Engineering and Management Systems
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• v.15 no.2
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• pp.131-142
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• 2016

We consider a multi-server queueing system without buffer and with two types of customers as a model of operation of a mobile network cell. Customers arrive at the system in the marked Markovian arrival flow. The service times of customers are exponentially distributed with parameters depending on the type of customer. A part of the available servers is reserved exclusively for service of first type customers. Customers who do not receive service upon arrival, can make repeated attempts. The system operation is influenced by random factors, leading to a change of the system parameters, including the total number of servers and the number of reserved servers. The behavior of the system is described by the multi-dimensional Markov chain. The generator of this Markov chain is constructed and the ergodicity condition is derived. Formulas for computation of the main performance measures of the system based on the stationary distribution of the Markov chain are derived. Numerical examples are presented.

• Proceedings of the Korean Statistical Society Conference
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• 2004.11a
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• pp.295-300
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• 2004

We consider a G/M/1 queue with two-stage service policy. The server starts to serve with rate of ${\mu}1$ customers per unit time until the number of customers in the system reaches A. At this moment, the service rate is changed to that of ${\mu}2$ customers per unit time and this rate continues until the system is empty. We obtain the stationary distribution of the number of customers in the system.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.25 no.5
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• pp.31-38
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• 2002

In this paper, we model a two-server queueing system with priority, to which we put a restriction on the number of servers for each customer class. customers are divided into two different classes. Class 1 customers have non-preemptive priority over class 2 customers. They are served by both servers when available but class 2 customers are served only by a designated server. We use a method of generating function depending on the state of servers. We find the generating function of the number of customers in queue, server utilization, mean queue length and mean waiting time for each class of customers.

• Journal of the Korean Operations Research and Management Science Society
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• v.22 no.4
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• pp.167-172
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• 1997

We present a procedure which finds the probability distribution of number of customers accumulated when the server ends a vacation in the Geo/G/1 gated queueing system, where the service for a customer and the vacation, respectively, takes one slot time. The pp. g. f. for the number of customers accumulated at the gate closing epoch is obtained as a recursive form. The full probabilities, then, are derived using an iterative procedure. This system finds an application in a packet transmitting telecommunications system where the server transmits(serves) packets(customers) accumulated at a gate closing epoch, and takes one slot time vacation thereafter.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.39 no.1
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• pp.81-90
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• 2016

Different from general operating policies to be applied for controllable queueing models, two of three well-known simple N, T and D operating policies are applied alternatingly to the single server controllable queueing models, so called alternating (NT), (ND) and (TD) policies. For example, the alternating (ND) operating policy is defined as the busy period is initiated by the simple N operating policy first, then the next busy period is initiated by the simple D operating policy and repeats the same sequence after that continuously. Because of newly designed operating policies, important system characteristic such as the expected busy and idle periods, the expected busy cycle, the expected number of customers in the system and so on should be redefined. That is, the expected busy and idle periods are redefined as the sum of the corresponding expected busy periods and idle periods initiated by both one of the two simple operating policies and the remaining simple operating policy, respectively. The expected number of customers in the system is represented by the weighted or pooled average of both expected number of customers in the system when the predetermined two simple operating policies are applied in sequence repeatedly. In particular, the expected number of customers in the system could be used to derive the expected waiting time in the queue or system by applying the famous Little's formulas. Most of such system characteristics derived would play important roles to construct the total cost functions per unit time for determination of the optimal operating policies by defining appropriate cost elements to operate the desired queueing systems.

• Journal of Korea Multimedia Society
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• v.21 no.8
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• pp.925-933
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• 2018

In this paper, we propose a new smart ordering application system for granting the customer numbers. The proposed system assigns sequence number of customers who visit at offline store as using speaker and microphone of smart device. This system has more advantage than the existing ordering system. Because the proposed system does not need any customer information like as phone number or SNS ID, it can protect customer privacy information. In this system, we use high frequency which is inaudible to the human ear as communication signal between speaker and microphone. To confirm performance evaluation, we perform a test with ten smart devices like as iPhone 6, 7, 8, Galaxy s8 and the result shown a success rate of 98.7 percent. Therefore, the proposed system can be useful service technology at the various offline store which need to assign a sequence number for customers, because many customers visit at the store.

• Proceedings of the Korean Statistical Society Conference
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• 2002.05a
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• pp.61-66
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• 2002

We consider a generalized N-policy for an M/M/1 queueing system. The idle server starts to work with ordinary service rate when a customer arrives. If the number of customers in the system reaches N, the service rate gets faster and continues until the system becomes empty. Otherwise, the server finishes the busy period with ordinary service rate. We obtain the limiting distribution of the number of customers in the system. After assigning various operating costs to the system, we show that there exists a unique fast service rate minimizing the long-run average cost per unit time.