Browse > Article
http://dx.doi.org/10.9717/kmms.2018.21.8.925

A Smart System for Customer Ordering Management at Offline Stores  

Chung, Myoungbeom (College of Faidea, Sungkyul University)
Publication Information
Journal of Korea Multimedia Society / v.21, no.8, 2018 , pp. 925-933 More about this Journal
Abstract
In this paper, we propose a new smart ordering application system for granting the customer numbers. The proposed system assigns sequence number of customers who visit at offline store as using speaker and microphone of smart device. This system has more advantage than the existing ordering system. Because the proposed system does not need any customer information like as phone number or SNS ID, it can protect customer privacy information. In this system, we use high frequency which is inaudible to the human ear as communication signal between speaker and microphone. To confirm performance evaluation, we perform a test with ten smart devices like as iPhone 6, 7, 8, Galaxy s8 and the result shown a success rate of 98.7 percent. Therefore, the proposed system can be useful service technology at the various offline store which need to assign a sequence number for customers, because many customers visit at the store.
Keywords
Smart Device; High Frequency; Inaudible Frequency; Ordering System; Offline Stores;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
연도 인용수 순위
1 S. Kotoua, M. Ilkan, and H. Kilic, "The Daily Use of Modern Technology in the Restaurant in-come Management Industry", pp. 1-7, 2012.
2 K. Goodson, M. Christensen, S. Elliott, and A. Lowery, "Getting Buzzed in the Library: The use of Restaurant-style Pagers for Reserves Checkout in an Academic Library," Journal of Interli-brary Loan, Document Delivery & Electronic Reserve, Vol. 19, No. 2, pp. 117-129, 2009.   DOI
3 H. Chung, "Consumer Brand Engagement by Virtue of Using Starbucks's Branded Mobile App based on Grounded Theory Methodology," International Journal of Asia Digital Art & Design, Vol. 19, No. 4, pp. 91-97, 2016.
4 B. Rian, "Starbucks Korea Lets Customers Place Orders with Their Mobile Phone, more Countries to Follow," https://www.nfcworld.com/2014/06/04/329509/starbucks-korealets-customers-place-orders-mobile-phone-countries-follow/, (accessed Aug., 29, 2018).
5 M. S. Cho, "Soonbuny," https://itunes.apple.com/kr/app/sunbeon-i/id979025572?mt=8, (accessed Aug., 29, 2018).
6 Nowbusking company, "Nowwaiting," https://nowwaiting.co/, (accessed Aug., 29, 2018).
7 M. B. Chung, "Effective Near Advertisement Transmission Method for Smart-devices Using In-audible High-frequencies," Multimedia Tools and Applications, Vol. 75, No. 10, pp. 5871-5886, 2016.   DOI
8 K. R. Rao, D. N. Kim, J. J. Hwang, "Fast Fourier Transform-Algorithms and Applications," Springer Science & Business Media, New York, 2011.
9 P. Bihler, P. Imhoff, A. B. Cremers, "Smart Guide-A Smartphone Museum Guide with Ultra-sound Control," Procedia Computer Science, Vol. 5, pp. 586-592, 2011.   DOI
10 J. S. Yu, "How did Starbucks Seize the Cafe Market in Korea?," http://www.mobiinside.com/2016/03/18/starbucks-cafe-korea/(accessed Jun., 28, 2018).
11 N. G. Pham, H. J. Song, S. H. Lee, & K. R. Kwon, "3D Printing Watermarking Method Based on Radius Curvatur e of 3D Triangle," Journal of Korea Multimedia Society, Vol. 20, No. 12, pp. 1951-1959, 2017.   DOI
12 J. S. Seo, "Speech/Music Classification Based on the Higher-Order Moments of Subband Energy," Journal of Korea Multimedia Society, Vol. 21, No. 7, pp. 737-744, 2018.
13 P. E. Danielsson, "Euclidean Distance Mapping," Computer Graphics and Image Processing, Vol. 14, No. 3, pp. 227-248, 1980.   DOI