• International Journal of Quality Innovation
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• v.5 no.2
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• pp.17-25
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• 2004

Despite the fact that much has been published about Six Sigma in the business and academic press and on the Internet in recent years, there is still confusion among many people, particularly those who work in the transactional and service environments, about the nature of Six Sigma. It is true that Six Sigma like other process improvement programs before was first applied to manufacturing processes; however, many corporations including General Electric and Sony have successfully applied Six Sigma to their transactional and service processes as well. Six Sigma is used by many companies not only to improve the quality of their products and services but also to achieve quantifiable financial results, improve management style and communication, and achieve customer and employee satisfaction. Whether in manufacturing or non-manufacturing environments, the application of Six Sigma differs from organization to organization. Although there are many common elements between these applications, however, special care must be taken when customizing Six Sigma to suit the organizations' needs. In this paper, the author provides some practical and useful guidelines for Six Sigma deployment. This paper is not about the use of numerous statistical tools and techniques that can be found in a typical Six Sigma toolbox. The main emphasis has been placed both on the concept and the implementation of Six Sigma, particularly within the non-manufacturing areas of business.

• Journal of the Ergonomics Society of Korea
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• v.28 no.1
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• pp.29-36
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• 2009

A Study was conducted to investigate the type and level of occupational risk factors for the onset of work-related musculoskeletal disorders (WMSDs) in non-manufacturing industries. Total of 38 worksites were investigated from 5 different business areas such as financial institution, transportation service, building maintenance, sanitary service and educational service. Major job and task category were classified and corresponding occupational risk factors such as awkward posture, force exertion, repetitiveness of job, and work/rest cycle were examined using various ergonomic risk analysis techniques. Sets of matrices were developed including types and levels of risk factors for the classified jobs and tasks from 5 different non-manufacturing industries. Also possible ergonomic remedies were suggested for the improvement working conditions. Results and risk factor matrices can be applied as a guideline for the investigation of WMSDs risk factors in similar industries for the prevention of WMSDs.

• Journal of Information Technology Applications and Management
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• v.24 no.2
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• pp.55-70
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• 2017

A key factor of competitiveness of a firm is technology innovation including product and process innovation. This paper explores the importance and performance of innovation in IT industry across manufacturing and service business. Using importance-performance analysis based on a survey of Korean manufacturing and service firms, we find the characteristics of innovation in IT under the context of industry difference. Out study indicate that Korean IT firms need to recognize the importance of technology innovation and enhance the performance in some areas. In future research, we will expand the boundary of innovation into non-technology innovation as well as service-specific innovation.

• Korean Management Science Review
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• v.34 no.3
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• pp.15-41
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• 2017

The purpose of this study is to analyze the effects of the BSCs of 642 firms excluding the financial and insurance companies listed on KOSPI. The analysis of financial performance through analysis of major financial ratios between BSC and non-BSC firms is compared with the input of human and material resources for business growth. We will promote the spread of BSC and examine the areas differentiated performance improvement. The analytical categories are manufacturing, service, wholesale and retail, and information and communications, which are 2,136 business years out of 2,378 final analytical samples. The results of the analysis are as follows. As a result of the analysis, among the four industries analyzed, the industries that showed the best performance were manufacturing. In the case of service industry, growth and activity were lower than those of non-adoption (NA) companies, but the operating margin was significantly different from manufacturing. However, market value was higher than that of NA companies, and R&D expenditures and advertising expenses were significantly higher than NA firms. On the other hand, there was no significant difference in profitability between the BSC and NA firms, but the market value was very significant. EPS is 5.22 times, BPS is 5.64 times, PBR is 1.3 times, and EVA is 35 times higher. In addition, R&D expenditure and advertising expenditure are more than twice as high as those of NA. In the case of the service industry, there is no significant difference in the growth performance from the NA firms. Activity indicators, BSC introduced companies are three times lower than both the total assets turnover and the capital turnover rate. The operating profit margin was high at 45.8% for introduced companies and 37.2% for non-introduced companies. In market value analysis, only BPS was 1.68 times higher. On the other hand, investment in welfare expenses is 0.2% of total assets, which is relatively low compared to NA firms. However, research and development expenses and advertising expenses are 2.1% and 1.02% of total assets, respectively, but they are relatively lower than those of NA firms. Unlike the manufacturing and service industries, wholesale and retail trade was significantly higher than the NA firms in terms of sales growth and total assets growth rate. In terms of market value, EPS and BPS were significantly higher, but the benefits, R&D expenditures, and advertising expenses were lower than those of NA firms. The information and communication industry showed lower level of performance than the NA firms in all indicators except cash liquidity, BPS, and EVA.

• Proceedings of the Korean Operations and Management Science Society Conference
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• 2005.05a
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• pp.881-889
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• 2005

In this study, we consider characteristics of waiting times in single-server 3-node tandem queues with a Poisson arrival process, finite buffers and deterministic or non-overlapping service times at each queue. There are three buffers: one at the first node is infinite and the others are finite. The explicit expressions of waiting times in all areas of the systems, which are driven as functions of finite buffer capacities, show that the sojourn time does not depend on the finite buffer capacities and also allow one to compute and compare characteristics of waiting times at all areas of the system under two blocking policies: communication and manufacturing blocking. As an application of these results, moreover, an optimization problem which determines the smallest buffer capacities satisfying predetermined probabilistic constraints on waiting times is considered. Some numerical examples are also provided.

• Korean Management Science Review
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• v.24 no.1
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• pp.25-34
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• 2007

In this study, we consider stationary waiting times in finite-buffer 3-node single-server queues in series with a Poisson arrival process and with either constant or non-overlapping service times. We assume that each node has a finite buffer except for the first node. The explicit expressions of waiting times in all areas of the stochastic system were driven as functions of finite buffer capacities. These explicit forms show that a system sojourn time does not depend on the finite buffer sizes, and also allow one to compute and compare characteristics of stationary waiting times at all areas under two blocking rules communication and manufacturing blocking. The goal of this study is to apply these results to an optimization problem which determines the smallest buffer capacities satisfying predetermined probabilistic constraints on stationary waiting times at all nodes. Numerical examples are also provided.

• Journal of Korean Society for Quality Management
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• v.44 no.2
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• pp.221-244
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• 2016

Purpose: This research reviews the papers, published in the Journal of the Korean Society for Quality Control (KSQC) and the Journal of the Korean Society for Quality Management (KSQM) since 1965, in the area of statistical methods. The literature review is performed in the four fields of the statistical methods and we categorize the published articles into the several sub-areas in each field. Methods: The reviewed articles are classified into the four main categories: probability model and estimation, Bayesian analysis and non-parametric analysis, regression and time series analysis, and application of data analysis. We examine the contents and relationships of the published articles of the several sub-areas in each category. Results: We summarize the reviewed papers in the chronological road-maps for each sub-area, and outline the relations of the connected papers. Some comments on the contents and the contributions of the reviewed papers are also provided in this paper. Conclusion: Various issues are employed and published on the research of the application statistical methods for past 50 years, and many worthy works are achieved in the theory and application areas of statistical methods for improving quality in the manufacturing and service industries. The future direction of the research in the statistical quality management methods also can be explored by the contents of this research.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.7 no.1
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• pp.189-206
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• 2012

It is urgently requested to innovate the management process of business-service areas in all industry such as financial business, services and manufacturing because of recent business trend - de-manufacturing trend and the weight increment of service in all industries. Many enterprises introduce various management - innovation methodologies in order to meet the rapidly changing business environment. Especially in Korea, it is a vogue to introduce the innovation methodology of the advanced company's. According to this style, the six sigma has been introduced over 10 years since late 1990's and it has become a synonym of innovation indeed. But the result of six sigma introduction has not reached to the level of expectation in its beginning. And the "Lean" have been introduced in Korea in the situation of global financial crisis, economic slump and the pursuit of developing country such as China. Many Korea companies pay attention to the "Lean" innovation activity because the TPS(Toyota Production System) is the matrix of Lean and is the motive power of Toyota growth. In this study, it was analyzed for the evolution course, distinctive features and effects of Lean management and was examined for the difference of Lean management between manufacturing industry and business-service areas. From this results, the characteristics of Lean management in business-service was analyzed. After survey of innovation agent in Korea company, the Lean model of business-service Industry was developed and applied. This study will be worthy to show the right direction to the enterprises which are to apply lean methodologies, or the enterprises which examine lean management for competitive advantages or the peoples who research the same topics.

• Journal of the Economic Geographical Society of Korea
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• v.25 no.3
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• pp.357-379
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• 2022

This study diagnoses the industrial varieties and innovation capacity of the Korean regional economy and discusses how the priority for autonomous regional development can be set. Since the late 1990s, regional development policies in Korea have been attempted from various angles to reduce the economic gap between the metropolitan area and non-metropolitan areas, but the establishment of a development strategy in consideration of regional industrial characteristics and innovation capabilities has been insufficient. With the advancement and diversification of technologies and industries, regions must seek strategic diversification to prepare for economic shocks, away from strategies that specialize in specific industries. In this study, industrial varieties in regional basis is characterized using unrelated and related varieties. Variety indices show different patterns between the metropolitan area and non-metropolitan areas and between manufacturing and service sectors, which raises the need to consider industrial characteristics in regional development. Lastly, using the variety index and the innovation capacity index as two dimensions, the regional economic status at the municipal level is categorized into four types, and proper regional development policy priorities are suggested for each type.

• The Journal of the Institute of Internet, Broadcasting and Communication
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• v.21 no.2
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• pp.177-186
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• 2021

This paper aims to show that cooperative robots, which have only been used in manufacturing sites, are expanding their scope of use in daily living spaces due to the expansion of non-face-to-face services. By combining robots and IoT technologies in terms of diversifying services in daily life and customized service areas, it is expected that the general public will also have easy access to smart technologies, and these technologies will be used in more areas. The robot barista system will provide customers with the services they want, monitoring, maintenance, and management of the system, making this paper convenient for customers, as well as managers who run stores, maintenance and repair, and engineers who design the system. This paper attempts to demonstrate this through a structure called Robopresso.