• Journal of Korean Society for Quality Management
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• v.43 no.3
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• pp.397-408
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• 2015

Purpose: Express mail service(EMS) supplied by 'Korea POST'is an international postal service which brings letters, documents and parcels to a destination abroad in the fastest and safest way. This service is in a tough competition with global companies such as TNT, FedEx, DHL or UPS. To build an effective strategy for being competitive, an intensive study on EMS service quality should be accomplished from a customer's perspective. Methods: Kano model and improvement gap analysis are used to categorize and prioritize EMS service quality attributes. A 5-point Lickert scale is employed to apply the Kano model and improvement gap analysis. Each quality attribute can be classified as weak in comparison with competitors, critical for improvement, or potentially competitive. Results: Price, on-time delivery and delivery quality are to be kept as is; fast delivery, parking convenience and staff expertise can be potentially competitive; and the other attributes are considered to be critical for improvement. Conclusions: Fast reimbursement and proper compensation when shipping items are lost or damaged are to be improved with high priority. Efforts to secure fast delivery, parking convenience and staff expertise are needed to be competitive in the future.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.27 no.4
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• pp.170-178
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• 2004

As quality becomes a primary leading factor of organizational success, various management strategies have been introduced to improve quality competitiveness. Quality competitiveness, however, is difficult to measure and numerous organizations are struggling to set realistic improvement objectives. The primary purpose of this research is to propose a systematic approach to help the practitioners develop an improvement plan for their organizational quality competitiveness. This approach employs DEA(Data Envelopment Analysis) to evaluate relative efficiency among companies which make efforts to improve their quality competitiveness. It presents an integer programming model to elicit an optimal improvement plan for meeting a target level. A decision support system is also developed for the managers to plan a sequential improvement plan based on both DEA model and the integer programming model.

• Journal of Korean Society for Quality Management
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• v.50 no.2
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• pp.183-197
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• 2022

Purpose: The purpose of this study is to develop a quantitative evaluation model for the defense quality management system and suggest institutionalization plans. To this end, another existing evaluation model was reviewed and analyzed to develop a quantitative evaluation model applicable to military institutions. Methods: In this study, in order to establish a DQMS quantitative evaluation model, a military product quality level survey model and a defense quality model operated in the defense field were analyzed. In addition, evaluation models and indicators were analyzed by investigating evaluation models operated by other institutions and private sectors. Results: As a result of the study, the total score of the DQMS model was 1,000 points, 600 points for maturity level indicators and 400 points for operation performance indicators, and the evaluation items consisted of 7 major categories and 25 middle categories. The maturity level index 600 points are 70 points for organizational situation, 60 points for leadership, 40 points for planning, 100 points for support, 180 points for operation, 90 points for performance evaluation, and 60 points for improvement. Conclusion: It will be easy to quantify and evaluate the operating level of DQMS certified companies through the application of the DQMS quantitative evaluation model and evaluation criteria presented in this study. As a result, it will be possible to grasp the level of quality management system and the areas of improvement, and the overall level of improvement can be expected by inducing voluntary improvement activities through sharing of best practices and identifying improvement cases.

• Journal of Agricultural Extension & Community Development
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• v.23 no.3
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• pp.221-232
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• 2016

This study aims to improve the Korean Farmers' Occupational Disease and Injury Survey (KFODIS), using the questionnaire improvement model, and systematic appraisal tools. The questionnaire improvement model comprises three stages: pretesting, redesign, and field-testing. The survey was evaluated by 13 expert reviewers, using a modified version of the Questionnaire Appraisal System (QAS-99). Based on the results of pretesting, survey questions were modified at a group meeting of experts. To identify potential issues with the improved survey questions, data were collected from 20 interviews and 31 respondents before behavior coding analysis was conducted. The questionnaire improvement model and systematic appraisal tools were useful in identifying, evaluating, and correcting miscommunication and other similar issues in the KFODIS.

• Journal of Information Technology Services
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• v.14 no.2
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• pp.51-68
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• 2015

As interests in the quality of data in database systems are growing recently, analysis and improvement of data quality in databases have been an important issue. However, there has yet to be a clear agreement on how to reasonably calculate the total cost of such project. In this paper, based on real project data and budget statistics, we develop a model to estimate the cost for quality analysis and improvement project of a database. We first conduct statistical analysis to build our basic model. Throughout this analysis, we have identified factors that determine the scale of works required to conduct the project and eventually determine the cost. In addition, we have identified factors that determine the complexity of the project. These factors can adjusts the cost determined by the scale of works. Our model is verified and improved by surveys on experts. We apply our model to newly conducted projects and observe that our model estimates the cost of each project reasonably well.

• International conference on construction engineering and project management
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• 2005.10a
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• pp.1065-1069
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• 2005

The construction failures can be decreased through continuous improvement of construction process based upon the information of construction failures. Herein, the information of construction failures can be utilized as the key factor for identifying and enhancing various ineffective construction processes that can prevent failures. This research proposes a process model for the continuous improvement of construction processes by using construction failure information. Extensive reviews and analyses of literatures related to construction failures are performed to investigate its definition, type, cause, and lessons learned. This research adapts process modeling methodology and case-based reasoning for the development of the proposed CIMCP(continuous improvement model of construction process), and then suggests its framework that contains modules of case retrieval, case index, and case adaptation.

• Journal of Korean Society for Quality Management
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• v.17 no.2
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• pp.47-54
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• 1989

This study is concerned with the reduction of fraction defective for quality improvement model in manufacturing system. For the methodology, a heuristic method for the selection of alternatives of process improvement is introduced for quality improvement and cost problem subject to cost constraints. This study suggests a model for selecting fraction defective reduction alternatives in multi-stage manufacturing system and a numerical example is presented.

• KCID journal
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• v.11 no.1
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• pp.64-76
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• 2004

For effective development of upland areas, e development model of upland area integrated improvement project are suggested which on standard type and integrated infrastructure improvement type, rural Income raising type and eco-friendly consolidation type

• Atmosphere
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• v.22 no.3
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• pp.345-356
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• 2012

The UK Met Office Unified Model at the KMA has been operationally utilized as the next generation numerical prediction system since 2010 after it was first introduced in May, 2008. Researches need to be carried out regarding various physical processes inside the model in order to improve the predictability of the newly introduced Unified Model. We first performed a preliminary experiment for the domain ($170{\times}170$, 10 km, 38 layers) smaller than that of the operating system using the version 7.4 of the UM local model to optimize its physical processes. The result showed that about 7~8% of the improvement ratio was found at each stage by integrating four factors (u, v, th, q), and the final improvement ratio was 25%. Verification was carried out for one month of August, 2008 by applying the optimized combination to the domain identical to the operating system, and the result showed that the precipitation verification score (ETS, equitable threat score) was improved by 9%, approximately.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.36 no.1
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• pp.70-77
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• 2013

The theory of two-dimensional quality, in particular, the Kano model that is developed by the analogy with the M-H theory, has been applied in various industry fields for more than three decades. Importance-Performance Analysis (IPA) assumes that the degree of physical fulfilment of quality attributes and the satisfaction of that attribute is linear, and therefore, it is applicable to the traditional one-dimensional attribute, not other quality types defined in the Kano's model such as attractive or must-be attribute. To solve this problem, the current study suggests a new importance-satisfaction analysis using a modified IPA in accordance with the three quality types and a diagonal method introduced by Slack (1999) to determine improvement priority. For this, I investigated 19 smartphone's quality attributes and conducted a survey of 334 university students for the results of Kano's model, which adopted from Song and Park (2012)'s study, and the importance/satisfaction of the quality attributes and the results of the priority for improvement of the 19 quality attributes. The results show that the proposed I-S priority model is better than the conventional IPA based on the comparison results of determination coefficient from the regression analysis of the two models.