• Journal of Internet Computing and Services
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• v.19 no.4
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• pp.95-105
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• 2018

As the IT industry has developed, the frequency of mobile communication usage has increased sharply. Mobile communication has many advantages such as improving work performance, communication beyond time and local constraints, and rapid and vast amounts of information exchange. However, mobile communication also allows supervisors to give their subordinates work at any time. Thus, mobile communication may also have a negative impact on workers' stress levels during non-work time. This study examined required time, urgent business, personal engagement, and trivial matters as sub-dimensions of mobile communication messages that workers could receive during non-work time. Further, the nature of the relationship between team leaders and members explains how these messages may increase the stress levels of workers. Supervisors should prohibit the use of such mobile communication, and efforts should be made at the enterprise level. Through this research, we aim to explain the dual nature of mobile communication, and understand how to optimize the usage of this innovative technology

• Proceedings of the Korea Society for Industrial Systems Conference
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• 2007.02a
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• pp.40-46
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• 2007

Established CRM system provides a powerful help for maintaining existing client, attracting new client, making profit from client or mobile communication industry. In the system structure of CRM eye, the mobile communication industry of CRM can be divided into three levels. : channel layer; operation layer, analysis layer. The data mining of CRM in mobile communication industry fall into six stages. Finally article gives some CRM's examples to illustrate how to gain client, enhance client's value, and how to maintain existing client.

• Journal of Information Technology Services
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• v.12 no.3
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• pp.55-71
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• 2013

Mobile communication industry is attracting a lot of attention all over the world and is expected to continue developing endlessly with the current rapid development of IT industry. Nowadays, mobile communication companies of vietnam are competing about service quality in order to retain existing customers and improve customer satisfaction and customer loyalty. This study attempts to research about the effect of mobile communication service quality on customer satisfaction and affecting relationship between customers satisfaction and customer loyalty. In this research empirically examine how mobile communication service quality influence customer loyalty in Vietnam. To do this, after considering characteristics of mobile communication service quality, quality measurement instrument was designed including call quality, call charge, cellphone, added service quality, corporate image, employee's attitude, and behavior. The study finds that all factors of call quality, added servces quality, corporate image, employee's attitude and behavior have positive effect on customer satisfaction except call charge and customers satisfaction also effects customers loyalty positively. From these results, Vietnam domestic mobile communication companies and foreign companies can grasp the general information about Vietnam mobile communication industry, and then, establish customers satisfaction strategies more effectively.

• Journal of the Ergonomics Society of Korea
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• v.34 no.6
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• pp.549-561
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• 2015

Objective: The purpose of this study was to investigate the job stress factors of mobile communication network construction workers using survey based on 'Job stress factors evaluation tool for Koreans' that was developed by KOSHA in 2003. Background: Due to the rapid growth of penetration rate of smartphone, the necessity of LTE service changing from 3G network was brought up. The demand of LTE network construction in a short period of time leads to the aggravation of the job stress of mobile communication network construction workers. Method: Two hundred and fifty workers who were in the mobile communication network industry participated in this study, and among them 206 responses were analyzed for this study due to the unreliability and insincerity of responses. The eight job stress factors which are physical environment, job demand, job autonomy, relation conflict, job instability, organizational system, inadequate compensation, workplace culture were analyzed. Results: The job stress factors of mobile communication network construction workers were compared to those of other industry workers, and other work related characteristics were analyzed. The results showed that the stress level of a physical environment and job requirement were relatively higher than those of manufacturing industry workers, meaning that mobile communication network construction workers have rough working conditions and increased amount of work due to the demand of LTE network construction. The stress level of physical environment for outdoor job workers was relatively higher than that of indoor job workers. With the analytical result for level of job satisfaction, significant difference was observed (p <0.05) with every factor, and the job stress was found the highest with those not satisfied with every factor Conclusion: From the results of this study, the work loss due to the job stress could be prevented, and accurate stress factors could be removed at the workplace. Application: The results of this study may not represent the whole mobile network construction workers, the effort for job stress management is needed to improve the work efficiency and the workers' quality of life.

• Journal of Korea Society of Digital Industry and Information Management
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• v.11 no.1
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• pp.97-109
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• 2015

In this paper, we design and implement a two-way automatic communication system using a mobile instant messenger that can provide a customized service through a real-time two-way communication using a mobile instant messaging service. Two-way automatic communication system using a mobile instant messenger can improve the quality and quantity of information in real-time update of the information through the feedback. In addition, since it is communicated by using a mobile Instant Messanger in 1:1 there is no concerns that is recognized as spam, as well as it is possible to provide customized information for each user. Two-way automatic communication system using a mobile instant messanger shows the difference of the speed according to the data input time in typing by hands in result of comparing the time to input a date and the processing speed to search a data. Therefore in category treatment, command processing and natural language processing, Category treatment way is the most excellent in aspect of data processing speed, otherwise in aspect of the total speed to combine the data input time and the processing time, the command processing way is the best method.

• Proceedings of the Korea Contents Association Conference
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• 2008.05a
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• pp.611-613
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• 2008

This paper describes the system that enables users to control the home electronic equipment using mobile phone. The home network industry is setting in network period that grow rapidly and get many interests. And, it is real condition that hailing of existed system is rising too. This paper developed system to make use of mobile phone regarding this and control boiler temperature in home to remote. This paper that serve this used skill of mobile programming, mobile Brew, RF radio communication, etc. for communication with server in an experiment. This paper presented another method that use RF radio communication and mobile device in home automation construction. The result of this paper will be expected to be able to contribute little in development of home network industry.

• International Journal of Advanced Culture Technology
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• v.10 no.4
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• pp.389-395
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• 2022

This paper selected 'Line', the messenger application of Korea's leading software-based IT company 'Naver', and performed a case analysis specially in the early stages of the messenger industry. First, this study analyzed what the mobile messenger industry is and the external environment. Next, an internal analysis was carried out through the strengths and weaknesses through Naver Line's resources and capabilities. With this analysis, this study could evaluate the platform strategy, communication strategy, and the user basic strategy that Naver is carrying out. This study gave us more understanding of the mobile instant messenger (MIM) industry and understand Naver's growth strategy, which will provide great implications for the working staff of IT companies.

• Journal of Korea Society of Digital Industry and Information Management
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• v.10 no.3
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• pp.11-21
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• 2014

In this paper, concerning the various advertising and policy advertising of the election with respect to whether to deliver a message to a large number of people, we design and implement an automative system what enables sending the text messages directly from the server to the client and also fast feedback is enabled by utilizing a number of operational programs to connect to the server. Therefore, we design and implement the automative communication system which enables delivering message to each user mobile terminal from a plurality of relay mobile terminals by utilizing the mobile instant messenger, not to deliver a message from the server to the mobile instant messenger user directly. In result of comparative analysis on the number of times of data transmission, this automative communication system utilizing mobile instant messenger shows the result that it enables transmitting five times per minute as it can copy and paste in the automation system regardless of the size of the data loading, otherwise in case of transmitting manually it show the result that the number of times of data transmission is reduced if the size of the data is larger.

• The Journal of Economics, Marketing and Management
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• v.9 no.1
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• pp.41-50
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• 2021

Purpose: In general, when a company wants to build a brand, its brand managers research the market and industry trends and then make decisions regarding the brand architecture and brand positioning development. This study was conducted not only in the service industry but also in manufacturing, finance, public institutions, and a variety of other business institutions. This led to a statistically significant difference between the status of external mobile branding for each business sector, and brand commitment and performance. Research Design, Data and Methodology: External mobile brand communication activities influence on employees' brand commitment. External mobile brand communication has a greater impact on employee brand commitment than any other factors. Result: Among the three external mobile branding activity variables, the external mobile brand communication variables have the greatest impact on employee brand performance. This supports the arguments proposed by that external mobile brand communication has a greater impact on employee brand commitment than any other factors. Conclusion: As a result, public institutions, such as ordinary businesses, need to recognize that external branding activities that enhance employee brand performance should be a key management activity. In contrast, financial institutions have the highest leadership activities and employee brand commitment.

• Journal of Engineering Education Research
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• v.23 no.4
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• pp.52-65
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• 2020

This study aims to find the major creative ideation patterns embedded in the commercially valuable patents in the mobile communication industry. For the purpose, we analyze 171 cases of the patent infringement lawsuit filed by Nokia in the United States. It is examined that what kind of TRIZ inventive principles and SIT thinking tools were applied to resolve technical contractions in each of the 171 cases respectively. Among the 40 inventive principles of TRIZ, 'feedback' principle was used mostly and 'division' principle the next. Among the 5 thinking tools of SIT, 'attribute dependency' mostly used, and 'division' the next. This suggests that what kind of inventive principles or thinking tools should be considered preferentially to resolve technical contradictions in practically important technical problems in the mobile communication industry.