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http://dx.doi.org/10.7472/jksii.2018.19.4.95

Effect of Movile Communication during Non-Worktime: Increasing Worker's Stress in the IT Industry  

Hahm, SangWoo (College of Business Administration, Soongsil University)
Publication Information
Journal of Internet Computing and Services / v.19, no.4, 2018 , pp. 95-105 More about this Journal
Abstract
As the IT industry has developed, the frequency of mobile communication usage has increased sharply. Mobile communication has many advantages such as improving work performance, communication beyond time and local constraints, and rapid and vast amounts of information exchange. However, mobile communication also allows supervisors to give their subordinates work at any time. Thus, mobile communication may also have a negative impact on workers' stress levels during non-work time. This study examined required time, urgent business, personal engagement, and trivial matters as sub-dimensions of mobile communication messages that workers could receive during non-work time. Further, the nature of the relationship between team leaders and members explains how these messages may increase the stress levels of workers. Supervisors should prohibit the use of such mobile communication, and efforts should be made at the enterprise level. Through this research, we aim to explain the dual nature of mobile communication, and understand how to optimize the usage of this innovative technology
Keywords
mobile communication; IT industry; non-work time; worker's stress;
Citations & Related Records
Times Cited By KSCI : 4  (Citation Analysis)
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