• Proceedings of KOSOMES biannual meeting
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• 2018.06a
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• pp.172-172
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• 2018

• Journal of the Korean Society of Marine Environment & Safety
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• v.11 no.2 s.23
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• pp.73-76
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• 2005

Current operating system and passenger satisfaction level of remote island route are examined in this study. A large quantity of survey was conducted among remote island route passengers and the result was examined in depth The survey result slightly exceeded average effectiveness rating; 2.8 based on a five-point scale was obtained. The survey shows that the service satisfaction level is not very high When long term remote island route development plan is established, a support from the government is expected for survey result to reflect on the development plan.

• Journal of the Korean Society of Marine Environment & Safety
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• v.11 no.1 s.22
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• pp.83-88
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• 2005

This study is about current operating system and development process if remote island route. 14 companies are providing safe transportation service for remote island residents with total 30 boots on Z7 routes. Each route transit analysis shows tint the number of passenger tends to increase every year. In order to enhance customer satisfaction, more constructive improvement is demanded, such as implementing operation evaluation on each charter service provider.1he result obtained from this study is to be utilized as basic document for remote island route development process in semi-long run basis.

• Journal of Navigation and Port Research
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• v.44 no.2
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• pp.88-97
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• 2020

In the past 20 years, passenger and cargo transportation performance at the international passenger ports in Korea have increased by 8.6% on the compound annual growth rate, respectively. The Korean government had expected to continue expanding the market of car ferries and the government included plans for the development of additional routes and lanes with neighboring countries such as China, J apan, and Russia as a part of the Plan of the Korean Ministry of Oceans and Fisheries in 2019. However, compared to the development of routes, the management and operation of passenger terminals are inefficient. The purpose of this paper was to introduce the overall improvement of the passenger terminal operating system that reflects the recent changes in the supply and demand of international passenger vessels and the needs of the government and private sector passengers. To this end, a basic survey was conducted on the status of operations and facilities at the Busan International P assenger Terminal and a questionnaire survey was administered on the subject of use. The results of the survey were analyzed using the IPA model. As a result of the analysis, three items in the operation sector, three items in the facility sector, and four items in the system sector of the Busan International Passenger Terminal were identified as in need of improvement. Based on the results, the need for investment to improve the international passenger terminal operating system is suggested.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2009.06a
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• pp.161-162
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• 2009

In Korea there are Passenger ships on 106 routes running out of 10 port cities. These cities, such as Mokpo, Masan, Incheon, are the main transportation hubs the island residents today. But most passenger ship companies in Korea are limited in income and mostly small in size. These small companies have many challenges to overcome and are slow to improve services. Frequent service cancellations, aging sailors and a decline in service are contributing factors.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2018.05a
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• pp.36-37
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• 2018

This study is about the development of emergency response guidance according to the fire safety index in the fire safety module, which is one of the on-board remote monitoring system. In this paper divided the zones based on the location of the fire sensor for passenger ship which is one of the service passenger ships and developed on the emergency response guidance by the identified zones.

• Journal of the Korean Society of Marine Environment & Safety
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• v.24 no.4
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• pp.389-397
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• 2018

Modern countries have almost ratified the UN Convention on the rights of persons with disabilities and are creating environments to prevent discrimination against these individuals. In 1996, the International Maritime Organization presented a recommendation for the design and operation of passenger ships to respond to elderly and disabled persons' needs. In Korea, an act on the promotion of transportation convenience for mobility disadvantaged persons has been implemented, and facilities for the disabled have been rapidly installed in ships, vehicles, aircraft, railways and passenger terminals. However, the maritime transport environment is less concerned about disabled persons than safety. In this study, basic research was conducted to improve the maritime transport environment for disabled people in Korea through a field survey and literature survey. As a result, it was found that relevant laws and regulations have not been properly applied to excursion ships and ferries as well as small-scale ports, which are responsible for a large part of coastal passenger transportation. In addition to low installation rates of facilities for the transportation of persons with disabilities in ships and terminals, loose equipment was also considered. Therefore, it is necessary to protect the human rights of persons with disabilities, which are universal values of humanity, by complementing laws and introducing improved facilities.

• Proceedings of the Korean Institute of Navigation and Port Research Conference
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• 2018.05a
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• pp.45-46
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• 2018

S2 module, which is one of the Korean type e-Navigation services, is a service concept that monitors the situation onboard and provides an emergency level determination and response guidance to the ship when an alarm occurs. S2 module is divided into fire/ seakeeping / navigation safety sub-module. In this paper, the concept of S2 service based on actual ship is explained through the response guidance case study of navigation safety module in case of abnormal condition in the passenger ship H.

• Journal of Navigation and Port Research
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• v.41 no.2
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• pp.63-70
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• 2017

Despite the remarkable continual growth of the world cruise industry, studies have yet to be attempted on many revenue management problems in cruise operations. This paper suggests two schemes that can be easily applied to cruise revenue management: optimal dual pricing and passenger safety level. In optimal dual pricing, a pair of higher and lower prices is applied to cabin reservation through market segmentation. This scheme can be executed with a linear price-response function for the current unreserved cabins. A cruise line could benefit from this scheme to maximize reservation revenue while attaining full occupancy. The dual pricing scheme is also devised to produce only integer demands to suit real management practices. The life boat capacity is an additional service capacity unique to the cruise industry, catering to passengers' safety. The concept of passenger safety level is defined and computed for any passenger life boat capacity of a cruise ship. It can be used to evaluate the passenger safety of a cruise ship in operation, as well as to determine the number of life boat seats required for a new cruise ship. Hypothetical examples are used to illustrate the operation of these two schemes.

• Journal of Korea Port Economic Association
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• v.25 no.1
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• pp.107-124
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• 2009

In order to create value for maritime tourism industry, new port infrastructures have been planned, improvements in passenger terminal services have been designed, and new maritime transport technologies have been applied, so that ports improve their efficiency and the quality of their service more than their national and international competitors. Thus, the purpose of this study is to verify the dimensions of the service quality of ocean passenger terminal. Based on a survey of 260 customers in port of Busan and Inchon, terminal service quality's five main dimensions have been checked regarding their fit with the use of Confirmatory Factor Analysis. Empirical results support that this is a valid instrument for measuring service quality of a ocean passenger terminal. The interactive sequence of computing Cronbach's alpha, corrected item-to-total correlation, and factor analysis was repeated a few times and resulted in a final set of 19 items representing five distinct dimensions-tangibles, responsiveness, knowledge, reliability, and accessibility. This finding provides the more appropriate instrument to evaluate the customers perception as well as to measure the service quality of ocean passenger terminal.