• Journal of Intelligence and Information Systems
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• v.16 no.3
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• pp.99-120
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• 2010

Due to the wide spread of customers' frequent access of non face-to-face services, there have been many attempts to improve customer satisfaction using huge amounts of data accumulated throughnon face-to-face channels. Usually, a call center is regarded to be one of the most representative non-faced channels. Therefore, it is important that a call center has enough agents to offer high level customer satisfaction. However, managing too many agents would increase the operational costs of a call center by increasing labor costs. Therefore, predicting and calculating the appropriate size of human resources of a call center is one of the most critical success factors of call center management. For this reason, most call centers are currently establishing a department of WFM(Work Force Management) to estimate the appropriate number of agents and to direct much effort to predict the volume of inbound calls. In real world applications, inbound call prediction is usually performed based on the intuition and experience of a domain expert. In other words, a domain expert usually predicts the volume of calls by calculating the average call of some periods and adjusting the average according tohis/her subjective estimation. However, this kind of approach has radical limitations in that the result of prediction might be strongly affected by the expert's personal experience and competence. It is often the case that a domain expert may predict inbound calls quite differently from anotherif the two experts have mutually different opinions on selecting influential variables and priorities among the variables. Moreover, it is almost impossible to logically clarify the process of expert's subjective prediction. Currently, to overcome the limitations of subjective call prediction, most call centers are adopting a WFMS(Workforce Management System) package in which expert's best practices are systemized. With WFMS, a user can predict the volume of calls by calculating the average call of each day of the week, excluding some eventful days. However, WFMS costs too much capital during the early stage of system establishment. Moreover, it is hard to reflect new information ontothe system when some factors affecting the amount of calls have been changed. In this paper, we attempt to devise a new model for predicting inbound calls that is not only based on theoretical background but also easily applicable to real world applications. Our model was mainly developed by the interactive decision tree technique, one of the most popular techniques in data mining. Therefore, we expect that our model can predict inbound calls automatically based on historical data, and it can utilize expert's domain knowledge during the process of tree construction. To analyze the accuracy of our model, we performed intensive experiments on a real case of one of the largest car insurance companies in Korea. In the case study, the prediction accuracy of the devised two models and traditional WFMS are analyzed with respect to the various error rates allowable. The experiments reveal that our data mining-based two models outperform WFMS in terms of predicting the amount of accident calls and fault calls in most experimental situations examined.

• The Korean Journal of Petroleum Geology
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• v.10 no.1_2 s.11
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• pp.23-33
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• 2004

The Lago Sofia conglomerate in southern Chile is a lenticular unit encased within mudstone-dominated, deep-sea successions (Cerro Toro Formation, upper Cretaceous), extending from north to south for more than $120{\cal}km$. The Lago Sofia conglomerate is a unique example of long, gravelly deep-sea channels, which are rare in the modern environments. In the northern part (areas of Lago Pehoe and Laguna Goic), the conglomerate unit consists of 3-5 conglomerate bodies intervened by mudstone sequences. Paleocurrent data from these bodies indicate sediment transport to the east, south, and southeart. The conglomerate bodies in the northern Part are interpreted as the tributary channels that drained down the Paleoslope and converged to form N-S-trending trunk channels. In the southern part (Lago Sofia section), the conglomerate unit comprises a thick (> 300 m) conglomerate body, which probably formed in axial trunk channels of the N-5-trending foredeep trough. The well-exposed Lago Sofia section allowed for detailed investigation of sedimentary facies and large-scale architecture of the deepsea channel conglomerate. The conglomerate in Lago Sofia section comprises stratified conglomerate, massive-to-graded conglomerate, and diamictite, which represent bedload deposition under turbidity currents, deposition by high-density turbidity currents, and muddy debris flows, respectively. Paleocurrent data suggest that the debris flows originated from the failure of nearby channel banks or slopes flanking the channel system, whereas the turbidity currents flowed parallel to the orientation of the overall channel system. Architectural elements produced by turbidity currents represent vertical stacking of gravel sheets, lateral accretion of gravel bars, migration of gravel dunes, and filling of channel thalwegs and scoured hollows, similar to those in terrestrial gravel-bed braided rivers. Observations of large-scale stratal pattern reveal that the channel bodies are offset stacked toward the east, suggestive of an eastward migration of the axial trunk channel. The eastward channel migration is probably due to tectonic tilting related to the uplift of the Andean protocordillera just west of the Lago Sofia deep-sea channel system.

• 한국해양학회지
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• v.1
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• pp.1-15
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• 1971

Some major and minor geochemical contents, such as Zr, Br, Ni, Sr, Zn, Mn, Ti and Fe, of ninety-seven sediment samples from the sea off eastern Korea have been analyzed by the fluorescence spectrometric techniques. Concentrations of elements showed 22-962ppm Zr(averaging 194.4ppm), tr-220 ppm Br(averaging 138.2ppm), 31-141ppm Ni(averaging 89.1ppm), 118-3,494ppm Sr(averaging 448.6ppm) 27-134ppm Zn(averaging 92.5ppm), 38-1,043ppm Mn(averaging 664.2ppm), 0.04-0.42% Ti(averaging 0.29%) and 0.57-4.02% Fe(averaging 2.76%). The ratios of Zn/Ti 10$\^$3/, An/Fe 10$\^$3/ and Ti/Fe were 0.27-6.43(averaging 3.27), 2.25-7.76 (averaging 3.46) and 0.04-0.18(averaging 0.11), respectively. From the results of geochemical analyses of sediments from the sea off eastern Korea represented the different types of sediment pattern are considered between the southern part and the northern part of the sea. The bottom sediments of the southern part were characterized with higher Sr and lower Zn, Br contents; higher Zr and lower Br contents; lower Br and lower Zn, Ti and Fe contents; and lower Zn and lower Ti and Fe contents.

• The Sea:JOURNAL OF THE KOREAN SOCIETY OF OCEANOGRAPHY
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• v.22 no.3
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• pp.88-102
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• 2017

Long-term changes in bathymetry and grain size of surface sediments were investigated for understanding depositional sedimentary environments in the channelized Yeongsan River Estuary, Korea. The results revealed that an average depth of the estuary had decreased up to 2.1 m from 1982 to 2006, while it had increased to 0.3 m from 2006 to 2012. The rapid decrease of the water depth from 1982 to 2006 was due to the vast deposition of mud caused by the change of water course and flow velocity after the estuary was dammed. Meanwhile the increase of the water depth from 2006 to 2012 may be associated with multiple erosional processes, including a dredging at the southern part of the estuary and other erosions from the dike sluice expansion work. Considering the water-depth change and tidal-level variation in the study area, an depositional rate in the estuary is estimated to be 8~9 cm/yr for the last 2 decades (1982~2006). The sediments of Yeongsan River Estuary are largely composed of silt-clay mixtures: overall, silt is distributed mainly in the shallow area of the estuary edge, while clay is confined to the deep area of the estuary center. Mean grain size of the sediments is 6.0 Ø on average in 1997, 7.8 Ø on average in 2005 and 7.7 Ø on average in 2012, respectively, suggesting that the sediments became finer due to the increase of silt and clay contents in 1997~2005. Furthermore, several lines of evidences, including the comparison between the amounts of the sediment influx discharged from the Yeongsan River and the sediments in the estuary, and the changes in distribution pattern of silt and clay contents implying that they moved from offshore to estuary dike, indicate that the mud sediments are originated mainly from the offshore, not from the river.

• Economic and Environmental Geology
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• v.22 no.1
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• pp.35-63
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• 1989

Geochemical characteristics of the Guryongsan (Ogcheon) uraniferous black slate show that this is an analogue to the conventional Chattanooga and Alum shales in occurrences. Whereas, its highest enrichment ratio in metals including uranium, among others, is explained by the cyclic sedimentation of the black muds and quartz-rich silts, and the uniform depositional condition with some what higher pH condition compared to the conditions of the known occurrences. The cyclic sedimentation, caused by the periodic open and close of the silled basin, has brought about the flush-out) of the uranium depleted water and the recharge with the new metal-rich sea water, which consequently contributed to the high concentration of metals in mud. The metal-rich marine black muds, which mostly occur in the early to middle Palaeozoic times, is attributed by the geologic conditions which related to the atmospheric oxygen contents, and these are scarcely met in the late Precambrian and/or with the onset of Palaeozoic era in the geologic evolution of the earth.

• Korean Journal of Fisheries and Aquatic Sciences
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• v.31 no.4
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• pp.453-462
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• 1998

Macrobenthic community structure was studied at thirteen stations in Taebudo subtidal area, Korea, from July to October 1996. Triple macrobenthos samples were collected using a van Veen grab (0.1 $m^2$) at each station during the study period. A total of 209 species of macrobenthos was sampled with a mean density of 1,093 ind./$m^2$ and biomass of 134,86 g/$m^2$. Of these, there were 72 species of polychaetes ($34.5\%$), 69 crustaceans ($33.0\%$) and 49 molluscs ($23.4\%$). Polyalaetes were represented as a density-dominant faunal group with a mean density of 608 ind./$m^2$, comprising $55.6\%$ of the total benthic animals. It was followed by crustaceans with 307 ind./$m^2$($28.1\%$ of the total density), Echinoderms were represented as a biomass-dominant faunal group with a mean biomass of 54.21 g/$m^2$($40.2\%$ of total biomass). Total number of species and diversity were low in the inner part of the study area with high mud content and high in the offshore stations of mixed sediments. Major dominant species were three polychaetes, Heteromastus filifomis, Scoloplos armiger and Tharyx sp. whose mean densities were 70 ind./$m^2$, 67 ind./$m^2$, and 66 ind./$m^2$, respectively. Cluster analysis showed that the study area could be divided into five stational groups based on the faunal composition, that is, the innermost stations, coastal stations, transitional stations and two offshore station groups. The species diversity of these groups increased from the inner stational group toward the outer groups.

• Economic and Environmental Geology
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• v.52 no.5
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• pp.427-448
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• 2019

This study reconstructed the paleoenvironments and paleogeography of the Taebaeksan Basin, through a review of the previous researches on sedimentology, paleontology and stratigraphy. This study also carried out a sequence stratigraphic analysis on regional tectonism and sea-level fluctuations on the basin during the Early Paleozoic. The basin broadly occur in the Taebaek, Yeongweol-Jecheon, Jeongseon-Pyeongchang, and Mungyeong areas, Gangwon province, South Korea. The basin-fills are composed mainly of mixed carbonates and siliciclastics, divided into the Taebaek, Yeongweol, Yongtan, Pyeongchang and Mungyeong groups according to lithologies and stratigraphic characteristics. Recently, there are a lot of studies on the provenance and depositional ages of the siliciclastic sequences of the basin. The detrital sediments of the basin would be derived from two separated provenances of the core-Gondwana and Sino-Korean cratons. In the Early Cambrian, the Taebaek and Jeongseon-Pyeongchang platforms have most likely received detrital sediments from the provenance of the Sino-Korean craton. On the other hand, the detrital sediments of the Yeongweol-Jecheon platform was probably sourced by those of the core-Gondwana craton. This separation of provenance can be interpreted as the result of the paleogeographic and paleotopographic separation of the Yeongweol-Jecheon platform from the Taebaek and Jeongseon-Pyeongchang platforms. The analyses on detrital zircons additionally reveal that the separation of provenance was ceased by the eustatic rise of sea-level during the Middle Cambrian, and the detrital sediments of the Taebaeksan Basin were entirely supplied from those of the core-Gondwana craton. During that period, sediment supply from the Sino-Korean craton would be restricted due to inundation of the provenance area of the craton. On the other hand, the Jeongseon-Pyeongchang platform sequences show the unconformable relationship between the Early Cambrian siliciclastic and the Early Ordovician carbonate strata. It is indicative of presence of regional uplift movements around the platform which would be to the extent offset of the effects of the Middle to Late Cambrian eustatic sealevel rise. These movements expanded and were reinforced across the basin in the latest Cambrian and earliest Ordovician. After the earliest Ordovician, the basin was tectonically stabilized, and the shallow marine carbonate environments were developed on the whole-platform by the Early Ordovician global eustatic sea-level rise, forming very thick carbonate strata in the basin. In the Late Ordovician, the Early Paleozoic sedimentation on the basin was terminated by the large-scale tectonic uplift across the Sino-Korean platform including the Taebaeksan Basin.

• Journal of Applied Biological Chemistry
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• v.62 no.2
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• pp.173-179
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• 2019

The aim of this study is to investigate the biological activities of Hericium erinaceus. 1,1-Diphenyl-2-picrylhydrazyl radical scavenging activity of H. erinaceus extract was higher than positive control. The inhibitory activities of xanthin oxidase, ${\alpha}$-glucosidase, and hyaluronidase was measured as functional food activity, and inhibitory activities on collagenase, tyrosinase, and astringent effect as beauty food activity in water and ethanol extracts from H. erinaceus. In functional food activity, xanthin oxidase inhibitory activities at $50-200{\mu}g/mL$ phenolic concentration in ethanol extracts from H. erinaceus showed inhibitory activity in dose dependent manner. ${\alpha}$-Glucosidase inhibitory activities at $50{\mu}g/mL$ phenolic concentration showed high activity of higher than 80%. Inhibitory activities on hyaluronidase as anti-inflammation factor showed inhibition effect in dose dependent manner both in water and ethanol extracts. In beauty food activity, Inhibitory activities on collagenase at $200{\mu}g/mL$ phenolic concentration in water and ethanol extracts showed high activity to 65.09 and 58.38% dose dependently. Tyrosinase inhibitory activity in water extract showed 9.4-58.24%. Astringent activity as pore shrink effect in ethanol extracts also showed a very high activity of 18.94-100%. Antimicrobial activity on pathogenic bacteria was highly effective on Staphylococcus aureus, Salmonella enteritidis, Vibrio parahaemolyticus and Escherichia coli at 2.5 mg/mL or above. Therefore, the extracts from H. erinaceus can be used as a functional food and beauty food resources and natural antimicrobial agent on pathogenic bacteria in food.

• Economic and Environmental Geology
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• v.54 no.4
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• pp.441-456
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• 2021

The Cretaceous Duwon Formation was studied on the basis of sedimentologic analysis in order to unravel geologic conditions for the development of the streamflow-dominated alluvial fan under arid to semi-arid climatic conditions. The Duwon Formation unconformably overlies the Paleoproterozoic gneiss (basement). Based on the sedimentologic analysis, the Duwon Formation is interpreted to have been deposited in gravelly braided stream (FA-1) near the basement, laterally transitional to sandy braided stream (FA-2) and floodplain environments (FA-3) with distance (< 7 km) from the basement. Lateral changes in sedimentary facies and the well development of calcrete nodules in FA-3, together with radial paleocurrent directions measured in FA-1, are suggestive of the deposition of the Duwon Formation in streamflow-dominated alluvial fan under arid to semi-arid climatic conditions. Recent analysis of detrital zircon chronology suggests that sediments of the Duwon Formation were derived from the southwestern part of the Korean peninsula, including the western part of Yeongnam Massif and the southwestern part of Okcheon Belt. This implies the alluvial fan where the Duwon Formation accumulated had the large drainage basin. Because the large drainage basin can supply the significant amounts of water and temporarily store the sediments within the basin, watery floodwater carried sediments to the alluvial fan rather than the debris flows. Furthermore, the drainage basin largely composed of coarse-grained metamorphic and igneous rocks produced sand-grade sediments, preventing evolution of floodwater into debris flows. We suggest that combined effects of the large drainage basin and its coarse-grained metamorphic and igneous rocks provided favorable conditions for the development of streamflow-dominated alluvial fan, despite arid to semi-arid climatic conditions during sedimentation.

• The Sea:JOURNAL OF THE KOREAN SOCIETY OF OCEANOGRAPHY
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• v.14 no.2
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• pp.69-79
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• 2009

Major and trace elements were analyzed in three core sediments to investigate geochemical characteristics of East Sea sediments and provenance changes during late Quaternary in Ulleung Basin. Comparing with Yellow and South Sea sediments, contents of major elements were generally similar while contents of trace elements were significantly different. Furthermore, within this basin, there were some variabilities in trace element compositions. In the western slope sediments (WS), Mo was enriched over 6 times as much as other sites. On the other hand, Zr, Nb, Hf and Ta were enriched in basin sediments (Basin), and Ca and Cs were enriched in southern slope sediments (SS). After excluding elements derived from biogenic, authigenic and diagenetic origins, the lithogenic elements (K, Ti, Cs, Zr, Nb, Hf and Ta) could be classified into three groups from the comparison of element/Al ratios among cores. The first group consisted of elements (K and Ti) that showed the nearly similar element/Al ratios among three cores. The second group contained Cs which showed significant difference between two slope sediments. The third group elements (Zr, Nb, Hf and Ta) showed highly enriched in basin relative to both slope areas. The depth profiles of metal/Al ratios in basin sediments provided the following interpretation for the compositions of sediment and their variation. From 10,000 yr B.P. to 7,000 yr B.P. two lithogenic components (volcanic ashes and western slope sediments) were mixed and deposited in the basin. After 7,000 yr B.P., however, southern slope sediments were mixed with volcanic ashes and deposited in basin area. This event of source change is nearly close to inflow period of the Tsushima Warm Current to Ulleung Basin. Thus, it might be suggested that element geochemistry in Ulleung basin sediment indicate the change of current system in the study area.