• 대한산업공학회지
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• 제38권2호
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• pp.98-106
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• 2012

The current market preassure of least environmental effects of products needs companies to consider whole life cycle of their products during their design phase. To support the integrated and collaborative development of the products, this paper proposed product data model for extended Product Data Managemen (PDM) that can support integrated design of product, manufacturing process, and customer services, based on the consistent and comprehensive PDM databases. The product data model enables design, manufacturing, and service engineers to express their products and services efficiently, with sharing consistent product data, engineering changes, and both economical and environmental evaluations on their design alternatives. The product data model was implemented with a prototype PDM system, and validated through an example product. The result shows that the PDM based on the proposed product data model can support the integrated design for products, manufacturing process, and customer services, and provide an environment of collaborative product development for design, manufacturing and service engineers.

• 대한안전경영과학회지
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• 제4권3호
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• pp.157-166
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• 2002

With the introduction of the Internet in the 21st century, the manufacturing-oriented industry, so called EMS(Electronic Manufacturing Service) specialized in manufacturing only, is rapidly expanding. From the beginning of the year 2000, the EMS industry in advanced countries around the world, whereas a strong Motivation System in which a manufacturing related staff plays a main role, has began providing the source of competitiveness. And this industry is regarded as a core of management linking productivity directly to management performance. Thus, all the manufacturing sectors including not only the electronic industry but also mechanical industry in the future are observed to be divided into two industries; a Maker strategy industry focused on marketing and development, and a EMS industry specialized in manufacturing. Therefore, we need to evaluate whether the industries should continue to support the Manufacturers Strategy or attempt to change into the EMS industry However, with no approved evaluation standard on hand as to an actual EMS industry, in this thesis, we develop the EM(EMS-Maker) Chart in order to analyze both the Manufacturer Strategy and the EMS industries.

• 통상정보연구
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• 제15권4호
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• pp.97-122
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• 2013

한국의 서비스무역 수지는 2012년에 IMF의 BPM5를 기준으로 흑자를 기록하였다. 이는 여행수지적자 감소, 건설 및 운송수지 흑자 확대와 규모는 작지만 개인, 문화, 오락서비스 수지가 꾸준히 개선되어 흑자로 전환된 데에 있다. 그러나 대외적으로는 세계경제 성장세가 둔화되고 원화가치가 강세를 보이고 있는 반면, 한국 서비스산업의 경쟁력은 매우 취약하기에 서비스무역 흑자 기조를 유지하기는 쉽지 않다. 이에 본 연구에서는 안정성이 미흡한 서비스수지 흑자 항목과 심각한 적자 항목을 중심으로 경쟁력 강화방안을 제시하고 있다. 해외 사례로 한국과 같이 제조업 중심의 발전 국가인 독일과 일본의 정책 및 현황을 분석하였으며 서비스 주요 업종의 현황분석을 통해 서비스 산업 경쟁력 강화 방안을 제시하였다. 해외건설의 안정적 시장확보 방안과 꾸준한 개선을 이루고 있는 개인 문화 오락서비스 분야의 독립적인 산업으로서 성장 및 동반 성장이 가능한 분야와의 연계 방안을 발굴하는 것이 필요하다. 서비스 산업은 고부가가치 산업으로 높은 수준의 지식 기반 서비스가 국제경쟁력이 있기에 집중 육성분야를 선정하여 미래지향적인 R&D 지원을 함으로써 지식재산권을 확보하고 핵심원천기술을 토대로 특허권 등 사용료 수지를 개선해 나가야 한다. 서비스산업은 제조업과는 다른 상품특성, 유통체계, 대금결제방식 등을 가지고 있으므로 업종별 특성을 반영하여 지원제도를 개발하여야 한다. 또한 해외 진출을 지원하기 위한 방안으로 서비스 업종별 시장개척단, 공동물류센터 등의 마케팅적 지원은 물론 현지국의 사회 문화적 특성을 고려하여 외교적 지원까지도 필요하다.

• 한국CDE학회논문집
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• 제19권4호
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• pp.434-442
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• 2014

Most manufacturing enterprises create CAD data as a result of the product/part design process; however, the CAD data is being utilized only for production activities. Besides the processes directly related to manufacturing such as design and production, the CAD data is an important resource that can be used in variety of services (e.g., catalog production and production manuals) for manufacturing enterprises. This study proposes a software platform that can support a wide range of services for manufacturing companies in an efficient and productive way. The software platform was designed based on the functions identified by requirement analysis. The platform consists of four layers: data model layer to manage relevant data; library layer and common function layer to configure services; and application layer to install and run the software. Finally, this study evaluates the validity of the proposed platform architecture by applying it to the digital catalog system.

• 대한영양사협회학술지
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• 제26권3호
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• pp.196-207
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• 2020

This study was undertaken to provide basic data for revitalizing the school meal support centers and improving school meals, by analyzing the purchase conditions and satisfaction of food according to an adoption of a school meal service support center. Comparing the purchasing efficiency, convenience to purchase, and higher overall satisfaction was achieved when a school meal service support center was adopted by the local government, as compared to non-adopted school meal service support centers. Therefore, it is considered that the adaption of a school meal service support center is urgently required by non-adoption local governments. Moreover, the stability of food material supplies was also higher in the adopted rather than the non-adopted centers. Satisfaction with the quality of food ingredients was also found to be significantly higher in the adopted centers. These results indicate that if the local government adopts and introduces the school meal support center, inconsistencies observed in the return and exchange processes experienced by the non-adopted centers can be resolved, and food quality satisfaction can be improved. We, therefore, propose the necessity to implement a system for determining reasonable pricing by establishing systematic cooperation among schools, manufacturing entities (suppliers), and the School Meal Service Support Center.

• 한국안전학회지
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• 제32권3호
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• pp.90-98
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• 2017

The purpose of this study was to examine the effect of employment type(direct employment, dispatch and service supplier) on risk factor exposure, health and satisfaction. The data of the 4th wave of Korean Working Conditions Survey (KWCS) conducted by Korea Occupational Safety and Health Agency (KOSHA) in South Korea was used. Business support service industry and manufacturing industry were selected as appropriate industries for analysis. In the final analysis, 5,865 in the manufacturing industry and 1,361 in the service support industry were included. Various variables related risk, safety, satisfaction and health such as risk factor exposure, MSDs exposure, work environment satisfaction, injury probability, dangerous work, workload, physical health problem, perceived health, positive emotions, stress, participation for decision making and experience of accident/disease were analyzed and company size and age was controled. An ANCOVA was conducted to identify significant mean differences of risk, safety, satisfaction and health related variables among direct employed workers, dispatch and service supplier workers. The results showed that all the variables except stress showed a significant difference depending on employment type in the service supply industry. In the manufacturing industry, there were significant difference in the risk factor exposure, MSDs exposure, work environment satisfaction, workload, physical health problem, perceived health, and participation depending on employment type. These results indicated that the risks are unloaded to subcontract and outsourcing company workers. Based on these results, the implications of this study and suggestions for future research were discussed.

• 대한안전경영과학회지
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• 제12권1호
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• pp.149-159
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• 2010

Unknowingly, the relationship between IT departments and their internal customers becomes that of client-supplier based on the mechanisms of marketing and competition. In addition, due to enhanced focus on the customer in the planning, development, and delivery of information service, IT service management(ITSM) has become increasingly important. These days IT management is focusing particularly on the 'de-facto' standard ITIL (IT Infrastructure Library) for implementing ITSM. It is linked as a part of CobiT’s 'deliver and support' domain, which is a framework of IT governance, and ISO/IEC 20000 is a unique international certification standards on the ITSM. This paper proposes the strategy and procedure for ITSM implementation based on ITIL with consideration of IT governance structure for manufacturing industries. It also presents a case study to share the lessons learned and results of an ITSM project.

• 한국과학예술포럼
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• 제20권
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• pp.159-171
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• 2015

Service elements are added to the product to improve the company it its sales and innovation. The servitization process could take many different routes reflecting various properties of the manufacturing firm and its business contexts. Product-service systems (PSS) design method developed at Sungkyunkwan Universty, Service Design Institute, has been applied to a small furniture manufacturing company to demonstrate the utility of the method and to devise improvements. First, the business context of the company has been analyzed and key values have been identified. A co-creative session has been conducted to develop initial service concepts to drive those key values. The diverse positioning of those service concepts on the scale of service supporting product and service support customer is then developed to plan servitization phases. The specific service concepts are about company-customer relationship building as well as customization and personalization in this case. Initial service concepts are detailed with service blueprint so that prototyping and customer experience evaluation can be done. Business models in different servitization phases are designed. Further prototyping and customer experience evaluation has been done with business strategy improvements. In this paper, the proudct-service systems design method has been reviewed and the specific and real processes of the servitization using design will be described with discussion on the improvement of the method and the enhancement of the business.

• 한국전자거래학회지
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• 제18권4호
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• pp.107-127
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• 2013

서비스 산업은 21세기 새로운 비즈니스 핵심으로 부각되고 있다. 현대 산업에서 서비스 산업은 제조업을 지원하는 산업에서 탈피하여 제조업의 성장을 리드하는 산업으로 급부상하였다. 기업들은 기존 서비스의 개선을 통해 고객들의 다양한 요구사항을 충족시켜 주고자 하였으나, 서비스 개발자의 직관적인 판단에 근거한 서비스의 개선은 높은 실패율을 보이고 있다. 따라서 본 논문에서는 서비스 개발자의 개선 방향성을 지원하기 위해 서비스 개선방법론을 개발하였다. 이 방법론은 120개의 수집된 사례를 바탕으로 TRIZ 모델의 개념을 활용하여 개발되었다. 그 결과 사례 기반 서비스 개선 방법론(Case-based Service Improvement Methodolog; CSIM)이 개발되었고, 이는 서비스 개발자의 창의적인 문제해결을 지원하는 도구로 활용될 수 있을 것이다.

• 한국CDE학회논문집
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• 제21권3호
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• pp.215-223
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• 2016

The low price around 1000 USD makes consumer 3D printers as a new additive manufacturing platform for the personal manufacturing where consumers can make and sell their own products. To allow the consumers to design and manufacture their products, not only economic 3D printers but also supporting information systems for their design and manufacturing are essential. This study suggests an extended product data management (PDM) system that can support both the design and manufacturing of personal products with consumer 3D printing services. This extended PDM system helps consumer designers use advanced PDM technologies for their design and connected 3D printing services with Internet of Things (IoT) technology for realization of their products. As a result, the proposed system supports the consumer designers a seamless integrated product development and manufacturing environment supported by PDM and consumer 3D printing services.