• Journal of Information Technology and Architecture
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• v.10 no.3
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• pp.295-303
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• 2013

This paper presents a new approach to managing dynamic business process changes based on business process change patterns. We identify and categorize business process change patterns that occur recurrently in a dynamic business environment. Several issues regarding management of process versions are discussed, and a pattern-based version management method for handling process changes more flexibly is explained in detail. We propose a mechanism for abstract process execution with runtime encapsulation of a business process, which can maximize the flexibility of process execution using multiple process versions. In addition, we propose a concept of process promotion and demotion that can dynamically choose an actual version of the process at run-time. With our pattern-based process change management and versioning approach, it is expected that the flexibility and efficiency of BPM systems can be enhanced significantly.

• IE interfaces
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• v.18 no.1
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• pp.104-116
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• 2005

In this paperm we provide a plan of construction, employment and management of the Korean postal address database and discuss the design of to-be models for it. For the purpose, we adopt and modify the information strategy planning methodology to fit it into our study. We examine the managerial environments and limitations of the postal services and define the requirements as a result. The U.S. Postal Service (USPS) was chosen as the best practice for a benchmarking and gap analysis with its advanced management of address information. After analyzing the current status of the postal business processes and information systems used, we classify the products and the services of USPS by the process to which they are applied and propose a deployment plan. In order to design a to-be model, we define the operating and managing functions for the address database and specify the scenario according to the functions. By managing the address database and supporting the postal services, it could be possible to make the business competitive and satisfy the customer demands.

• Proceedings of the Korean Institute of Building Construction Conference
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• 2012.05a
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• pp.119-120
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• 2012

The management for materials and inventory is one of the factors which are considered the most for profits of a business in almost all industrial fields. Resource procurement which occupies more than 40% of an overall construction cost has a strong relationship with profits of a business but it is regarded as a work for a manager rather than for a technician. It makes the importance of resource procurement relatively low and slows down the development of workings. As the construction project becomes more larger and complicated, effective management for materials are directly affecting the profits of a business. Therefore, this research works on finding an economical managing method for materials according to a characteristic of construction project based on accurately forecasted BIM data. Finding a reorder point by using BIM data which contains an accurate data for schedule and material enables a better management for materials and provides more accurate data on matters which were used to be determined by an intuition of a manager.

• Korean Institute of Interior Design Journal
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• v.21 no.5
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• pp.200-207
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• 2012

This paper is analyzed the successful fundamentals of collaborative design management strategy from case of corporates such as, Louis Vuitton, H&M, MINI, Black Berry, Chanel, and Prada. Collaborative design management contributes creating cultural life and concurrently achieving corporate purpose through new vision and value creations which is a combination of rationality and originality as interacting design area and management area.In addition, collaborative design management has been emerged in order to create new business model in the rapidly changing modern society. It should be horizontal intercourse in order to increase social value and positive effects of each others to collaborative design management and play an important role in the new partner to build an effective business model. These case studies established the successful design strategy which is well structuring the systematic design network and efficiently managing the brand image from analyzing the user's needs and their life styles as an element of collaborative design management. This research is presented the mean of collaborative design management as a managing element to build a successful business model and proposed an appropriate application plan through the case studies.

• Asia-Pacific Journal of Business Venturing and Entrepreneurship
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• v.9 no.1
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• pp.133-140
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• 2014

The purpose of this research was to identify how service composition factor impact organizational performance of long-term care facilities for elderly people. The target population was the staffs who were working at long-term care facilities for elderly people in urban areas of Seoul, Inchon and cities in Kyonggi-do as of September 2012. Independent variables, main factors for organizational performances, are leadership, educational training, compensation, initiative, and service quality. Dependent variables are selected as duty satisfaction, job performance, financial aptitude and beneficiary-oriented policy. SPSS ver18.0 statistical computer program was conducted in order to analyze the multivariate statistical data. The results are examined in detail in terms of the influence of two managing systems in the senior-care service on the organizational performance and the evaluations of the relation and difference caused by the input variables in two managing systems. In one case of the influence of two managing systems in the senior-care service on the organizational performance, the findings show 1) the influence of the service managing factor is clearly related to duty satisfaction with the result of 0.001 (F=37.429) regression data, 2) the influence of the service managing factor is clearly related to job performance with the result of 0.001 (F=55.099) regression data, 3) the influence of the service managing factor is closely related to financial aptitude with the result of 0.001 (F=56.904) regression data, and 4) the influence of the service managing factor is also clearly related to beneficiary-oriented policy with the result of 0.001 (F=61.367) regression data.

• International Commerce and Information Review
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• v.8 no.2
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• pp.275-296
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• 2006

Environmental management systems offer a set of management tools and principles that can help integrate environmental concerns into daily business practices. Such systems have been in existence since the 1980's. This research identifies the firm's implementation of environmental management that is the most and least popular for managing the environmental management such as 3R's, EM, EMS, environmental awareness. This article investigates the differences of managing to environmental issues of firms between Korea and U.S. The research results suggest that the U.S. firms control of 3R's, EM and EMS better than Korea's, while Korean firms have higher environmental awareness than U.S. firms.

• Korea Journal of Hospital Management
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• v.14 no.3
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• pp.132-153
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• 2009

The waiting time makes the customer be bored, and is the reason to obstruct the service quality evaluation. The managing waiting time appears to be the most important task, in accordance of physical inconvenience especially because the customers of the medical service are supplied in the unstabled status. Therefore, necessity and object of managing waiting time in the medical service were presented through the definition of waiting time and the consideration about preceding study, and the main cause of the waiting time was analyzed, furthermore the measure of actually indicated waiting time and various ideas for reducing the time were presented lastly as selecting a case study participative hospital for achieving the study object. This study will be one of role model as a solution to reduce the waiting time in each medical institution.

• Korean Management Science Review
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• v.19 no.1
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• pp.143-162
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• 2002

The concept of revenue management have been used widely In the hotel and all transportation industries, and considered as a good system for managing a perishable asset. Recently, its' application area is being increasingly expanded to service industries such as the travel, the railway, the Internet and the sport industries. Internet business can be classified into several groups according to the characteristics of the individual business. One of groups is Internet Access Servoce business which connects each users to the internet. In this paper, since internet Access Services (IAS) business has a similar property to the service Industry, we will apply a revenue management concept to It. With some modification of existing model developed by Subramanian et.al. for airlines, we suggest the revenue management model being applied to IAS business. Computational experiment shows that the Increase of the revenue Is up to 7% by appluing our model. It means our model has a potential to manage IAS business effectively.

• The Journal of Society for e-Business Studies
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• v.9 no.4
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• pp.65-83
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• 2004

Keen competence in business environments induces companies to introduce Supply Chain Management (SCM), which is accelerated by emerging information technology. Consequently, supply chain integration requires interacting and information sharing among the companies participating in the supply chain. Web services, platform independent technologies, are recently used for SCM. However, web services themselves do not provide high level supply chain integration. Therefore, the ways to control and manage global processes over supply chain need to be developed. In this paper, we introduce a method of executing and managing supply chain process using Business Process Management (BPM) system. BPM system is a software system to support an efficient execution and management of complex business processes, and it is applied to supply chain processes . The supply chain processes can be regarded network of activities, each of which is served as web service and related to one of the participants. Our approach enables not only efficient managing but also effective monitoring of the process, which can be a good basis for improvement of the processes. For a speedy execution of processes, we provide a method to support decision making in course of executing process by software agents, which are also web services.

• Proceedings of the Korean Society for Quality Management Conference
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• 2007.04a
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• pp.279-284
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• 2007

This study develops a model which measures service standardizations focused on the process of call center service. It analyzes the relationship between service standardizations and efficiency of business as well. The model consists of two dimensions to offering service and managing customers. These two dimensions have six major elements: accessibility, customer orientation, professionalism, offering a solution, customer satisfaction management, and customer information management. Also we assumed that low customer interaction and labor-intensive of service business increase the level of service standardization.