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A Study on the Informatization Planning of Postal Address  

Chang, Tai-Woo (Postal Technology Research Center, ETRI)
Jeong, Han-Il (Department of Internet Information Engineering, Daejeon University)
Park, Chank-Won (Department of e-Business, Hanyang Cyber University)
Publication Information
IE interfaces / v.18, no.1, 2005 , pp. 104-116 More about this Journal
Abstract
In this paperm we provide a plan of construction, employment and management of the Korean postal address database and discuss the design of to-be models for it. For the purpose, we adopt and modify the information strategy planning methodology to fit it into our study. We examine the managerial environments and limitations of the postal services and define the requirements as a result. The U.S. Postal Service (USPS) was chosen as the best practice for a benchmarking and gap analysis with its advanced management of address information. After analyzing the current status of the postal business processes and information systems used, we classify the products and the services of USPS by the process to which they are applied and propose a deployment plan. In order to design a to-be model, we define the operating and managing functions for the address database and specify the scenario according to the functions. By managing the address database and supporting the postal services, it could be possible to make the business competitive and satisfy the customer demands.
Keywords
postal address; information strategy planning; to-be model design;
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