• 제목/요약/키워드: Management Skill

검색결과 797건 처리시간 0.025초

국내 종합병원 환자만족도 조사현황 분석 (A Study on the Patient Satisfaction Survey at the General Hospitals in Korea)

  • 이선희;김지인;조우현;이지전
    • 한국의료질향상학회지
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    • 제5권1호
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    • pp.42-57
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    • 1998
  • Background : It is increasing the concern for patient satisfaction as a customer information. This study was planned to investigate the activities related to patient satisfaction survey at the Korean hospitals. Methods : We performed the nationwide survey on 235 general hospitals by using the self-administrated checklist from Sep. 9 to Oct. 9, 1996. The response rate were 50.2%. We analyzed the descriptive statistics and chi-square test by SAS software on 118 hospitals. Results : First of all, 62.7% of study hospitals showed to conduct the patient satisfaction survey, and most of hospitals which did not conduct it had a plan to do it within 5 years. The reason that hospitals did not conduct satisfaction survey was due to a lack of administrator's interest or adequate questionnaire form. Second, the bigger, public and being more located in the big city or opened more than 10 years, the more hospitals conducted the patient satisfaction survey. Also, patient satisfaction survey was mainly handled by planning dept. or administrative team. Third, most hospitals had their own way of making questionnaires without proving reliability and validity. The results of the survey were applied to hospital management timely, and were mostly reported to top manager level. Most CEO concerned about the results of satisfaction survey. Fourth, the staffs in charge of survey had problems such as skill related to data analysis and development of questionnaire and they suggested that this problems could be solved through inducing the implementation of the survey results on hospital management, support for the development of standardized questionnaires and increasing the top manager's interests. Fifth, most questionnaires composed of lots of questioning items on hospital equipments and environment, and kindness of hospital employee to patients. Conclusions : Although this study had some limitations in generalization due to low response rate in big hospitals, it is meaningful to find the present state and the problems related to patient satisfaction survey of the general hospitals. We can conclude that there are increasing the concern for patient satisfaction survey among the hospitals nationwide, and it can be needed for technical support related to development of survey tool or method.

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공항 지상 근무자의 심폐소생술 수행능력 (Performance Ability after CPR Education of the ground workers in an airport)

  • 신지훈
    • 한국응급구조학회지
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    • 제13권3호
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    • pp.29-40
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    • 2009
  • Objective : This study is an experimental study which is designed to examine the differences between knowledge and self-confidence before and after theory education(CPR PPT material) based on guidelines of CPR and emergency cardiac treatment of American Heart Association(AHA, 2005) and video self-instruction program for the general public by Korean Association of Cardiopulmonary Resuscitation(KACPR), trace CPR performance ability after CPR and AED education and investigate the accuracy of artificial respiration and chest compression, and know the difference in CPR performance abilities including AED. Methods : Subjects of this study include ground crews and staffs at M airport in G province equipped with emergency equipments for CPR according to Art. 47, Sec. 2 of Emergency Medical Law, airport police, rent-a-cops, security guard, quarantine officer, custom officer, and communication, electricity, civil engineering, facility management staff, airport fire fighting staff, air mechanic, traffic controller, and airport management team among airport facility management staffs. They were given explanation of necessity of research and 147 of 220 subjects who gave consent to this research but 73 who were absent from survey were excluded were used as subjects of this study. of 147 subjects, there were 102 men and 45 women. Results : 1) Knowledge score of CPR was $6.18{\pm}0.87$ before instruction and it was increased to $15.12{\pm}1.78$ after instruction, and there was statistically significant difference. 2) Self-confidence score in CPR was $3.16{\pm}0.96$ before instruction and it was increased to $7.05{\pm}0.75$ after instruction, and there was statistically significant difference. 3) Total average score in CPR performance ability after instruction was 7.46 out of 9, performance ability was highest in confirmation of response as 144(97.95%), follwed by request of help as 140(95.25%) and confirmation of respiration as 135(91.83%), and lowest in performing artificial respiration twice(gross elevation of chest) as 97(65.98%). Accuracy of artificial respiration(%) was $28.60{\pm}16.88$ and that of chest compression(%) was $73.10{\pm}22.16$. 4) Performance ability of AED after instruction showed proper performance in power on by 141(95.91%) and attaching pad by 135(91.83%), hand-off for analyzing rhythm showed 'accuracy' in 115(78.23%) and 'non-performance' in 32(21.77%), delivery of shock and hand-off confirmation showed 'accuracy' in 109(74.14%) and 'inaccuracy' in 38(25.86%), and beginning chest compression immediately after AED was done by 105(71.42%).

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철도노선관리에서의 공간 영상콘텐츠 기반의 궤적 모델 생성 (Track Models Generation Based on Spatial Image Contents for Railway Route Management)

  • 연상호;이영욱
    • 한국철도학회:학술대회논문집
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    • 한국철도학회 2008년도 추계학술대회 논문집
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    • pp.30-36
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    • 2008
  • 3차원 지형 환경의 공간영상콘텐츠는 국토계획 및 통신설비계획, 철도건설, 시공, 입체적인 유비쿼터스 도시 구현, 안전 및 방재 등에서 많은 요구와 그 중요성이 크게 부각되고 있다. 현재 지리정보 기반의 2차원적인 지도정보와 시설정보를 3차원의 도시공간으로 재현하기 위하여 기존의 등고선을 이용한 DEM 방식은 많은 한계를 가지고 있으며, 특히, 철도와 같은 노선 폭이 좁고 길이가 길어서 궤적 관리가 어려운 작은 구조물의 경우에는 그 고도모델이 무시되기 쉬우므로, 레이져 측량기술을 이용한 공간대상물에 대한 높은 정확도 취득이 크게 필요한 실정이다. 최근에는 레이져 측량기술과 GPS를 결합한 고밀도 고정도의 높이 값을 얻을 수 있는 LiDAR 데이터의 이용으로 그러한 한계를 극복하고 있는 추세이다. 비교적 레이져 측량을 우리 실정에 적합한 3차원 지형분석 및 철도시설에 적용하여 데이터의 생성기법기법을 개발하여 3차원 공간에서의 최적의 노선관리가 가능하도록 하였다. 이를 위하여 LiDAR Data를 중심으로 하는 높이 값을 DEM으로 변환하고, 디지털 영상의 매칭 및 정확도 평가 등을 통한 벡터와 래스터의 실시간 통합 및 전환으로 장거리 노선에서의 3차원 철도 모델의 생성을 통한 추적관리가 가능하도록 하였다. 그리하여 공간영상콘텐츠를 이용한 철도시설물 관리에서의 다양한 활용의 해답을 확인하였다.

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학교건강증진사업의 주요 영역과 전략 개발을 위한 선진사례 분석 (Analysis of Advanced School Health Promotion Policies and Programs for Developing Effective School Health Strategies)

  • 김명;김혜경
    • 한국학교ㆍ지역보건교육학회지
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    • 제8권1호
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    • pp.13-27
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    • 2007
  • The role of school as a key setting for health promotion practices should be empathized. However, there were limitations for the effectiveness of school health promotion practices in Korea because of the lack of recognition about its importance, social support, guiding principles of the school health promotion services by the school health related law, and cooperation between school and community. The purpose of this study was to analyse the advanced cases from The United States, Japan, Europe and Australia, and to evaluate the applicability to school health promotion services in Korea for establishing the strategy for effective implementation of school health promotion program in Korea. Four cases of school health program were selected for analysis, including Coordinated School Health Program and National School Health Strategies in the USA, Healthy Japan21, National School Health Initiative in Australia and the European Network of Health Promoting Schools. Major conclusions were as follows: 1. Advanced cases of school health programs were comprehensive in nature. 2. Integrated school and community health promotion efforts was emphasized. mostly. 3. Governmental agencies played an active role in conducting surveillance activities to monitor priority health risk behaviors, developing school health program and training manual, providing periodic program evaluation. 4. Life skill focused health education was the key component for the comprehensive school health program. For the improvement of efficiency in school health promotion practices, above advanced strategies for school health promotion program would be necessary.

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Computer-Based Training Program to Facilitate Learning of the Relationship between Facial-Based and Situation-Based Emotions and Prosocial Behaviors

  • Takezawa, Tomohiro;Ogoshi, Sakiko;Ogoshi, Yasuhiro;Mitsuhashi, Yoshinori;Hiratani, Michio
    • Industrial Engineering and Management Systems
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    • 제11권2호
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    • pp.142-147
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    • 2012
  • Individuals with autistic spectrum disorders (ASD) have difficulty inferring other people's feelings from their facial expressions and/or from situational cues, and therefore, they are less able to respond with prosocial behavior. We developed a computer-based training program to help teach the connection between facial-based or situation-based emotions and prosocial behavioral responses. An 8-year-old male school child with ASD participated in the study. In this program, he was trained to identify persons in need of help and appropriate prosocial responses using novel photo-based scenarios. When he misidentified emotions from photographs of another's face, the program highlighted those parts of the face which effectively communicate emotion. To increase the likelihood that he would learn a generalized repertoire of emotional understanding, multiple examples of emotional expressions and situations were provided. When he misidentified persons expressing a need for help, or failed to identify appropriate helping behaviors, role playing was used to help him appreciate the state of mind of a person in need of help. The results of the training indicated increases in prosocial behaviors during a laboratory task that required collaborative work. His homeroom teacher, using a behavioral rating scale, reported that he now understood another's emotion or situation better than before training. These findings indicate the effects of the training are not limited to the artificial experiment situation, but also carried over to his school life.

학습프로세스가 IT 컨설턴트의 의사결정 성과에 미치는 영향에 관한 연구 (A Study of the Effect of Learning Processes on Decision Making Performance of IT Consultants)

  • 나정옥;임명성
    • 디지털융복합연구
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    • 제11권2호
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    • pp.127-135
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    • 2013
  • IT 프로젝트가 성공적으로 실현되기 위해서 개별 컨설턴트의 역량은 매우 중요하다. 특히 IT 프로젝트 수행 동안 발생하는 다양한 문제를 해결하기 위해서는 학습이 필요하며 이 학습은 실행에 의한 학습, 타인을 통한 학습, 투자에 의한 학습으로 구분된다. 본 연구의 목적은 이러한 세 가지 학습프로세스가 컨설턴트의 의사결정 성과에 미치는 영향을 살펴보는 것이다. 연구모형을 수립하기에 앞서 팀장급 이상 컨설턴트와 3회 인터뷰를 수행하였다. 본 과정을 통해 연구모형과 설문문항에 대한 타당성 검증을 수행하였다. 100명 이상의 현직 컨설턴트들의 설문에 참여하였다. 연구결과 타인을 통한 학습은 의사결정에 아무런 영향도 미치지 않는 것으로 나타났다.

임파워링 리더십이 직무태도 및 창의성에 미치는 영향에 관한 연구 - 조직문화의 매개효과를 중심으로 - (A Study on the Influence of Empowering-Leadership to Creativity and Job attitude)

  • 이선규;손규환;강은구;김영형
    • 디지털융복합연구
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    • 제12권8호
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    • pp.85-99
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    • 2014
  • 임파워링 리더십은 조직구성원들에게 자신의 직무에 대한 긍정적인 심리적 태도를 형성시키고, 이렇게 형성된 심리적 태도는 조직 문화에 영향을 미친다. 따라서 본 연구는 임파워링 리더십이 창의성과 직무태도에 미치는 영향에 대해서 검증하고 조직문화의 매개효과를 검증하였다. 연구결과 첫째, 임파워링 리더십은 창의성과 직무만족, 직무몰입 정의 영향을 미치는 것으로 나타났으나, 임파워링 리더십의 솔선수범 및 참여적 의사결정은 직무몰입에 유의미한 영향을 미치지 못하는 것으로 나타났다. 둘째, 조직문화의 매개효과 검증결과, 각 변수들간의 관계에서 부분적인 매개역할을 하는 것으로 나타났다. 이러한 연구 결과는 조직문화를 관리하는 것은 조직 구성원의 태도 및 성과를 향상시키는 결과를 가져오므로, 관리자는 현 조직의 상태에 맞는 조직문화를 관리하는 능력을 발전 시켜야 함을 시사하는 바이다.

용접실습 교과목에 필수적인 기계제도 기초 이론 학습에 대한 증강현실 콘텐츠 시스템을 활용한 교육 방법 및 효과성 (The Training Methods and Effectiveness using Augmented Reality Contents System for Machine Drawings Training Which is Essential in Welding Practice Courses)

  • 구창대;양형석;이동엽
    • Journal of Welding and Joining
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    • 제32권4호
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    • pp.39-45
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    • 2014
  • Today, the development of digitized information media and info-communications are bringing many changes. Due to the development of IT thechnology, we can learn wherever, whenever, regardless of time and place. Machine drawing subject is a very important in mechanical engineering course, but it's studyed only basic theory in a short period, average 1~2weeks. So that, students think that the mechanical drawing is of minor importance. Such ideas make them difficult to impove sense of space in isometric drawing and drawing skill. Therefore, in this paper, augmented reality-based contents through the system, Mechanical Drawing of education to meet the effectiveness and satisfaction, student learning can be spontaneously it was construct self-system. And, Theoretical part of the Mechanical Drawing is proposed ensure more efficient and easier training. In this paper, we were test operation for user effectualness of proposed service at Korea Polytechnics Colleges a industrial facilities management in Daegu. Target user are 66 students, and The students were divided into experimental group and comparison group. Experimental results, experimental group was able to do systematically experience many Projection Drawing and Pictorial Drawing in short schooltime. And, The test operation results showed that have the possibility to meet education effectiveness and user satisfaction in this augmented reality-based contents system.

여성복 재킷 생산라인의 라인 밸런싱에 관한 연구 - 공정편성 효율을 중심으로 - (A Study on 'Line Balancing' of Women's Jacket Production)

  • 심규남;김진선;오지영;서은정
    • 한국의류산업학회지
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    • 제16권6호
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    • pp.979-986
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    • 2014
  • This study establishes basic data for operations management by organizing processes and measuring time in the mini line for female jackets to improve productivity, ensure competitiveness, and maintain operator competency and the line process flow balance between apparel manufacturing companies. The results of this study are as follows. Sewing operations are divided into preparation functions, arrangement, partial tasks, and assembly that consist of 84 processes. The results from time measurement indicate that 3238.41seconds (sec) were required to produce a single jacket and that the average time required for operators was 231.32 sec. A control limit was established to increase the reliability of the measured value for net time. After outside values were removed, the operation time was measured to be 3176.35 sec. This accounted for 98.08% of the total operation time, with net time decreasing by 62.06. Skill and effort level coefficients were applied to measure the operator performance, the total real time was calculated to be 3415. The requirement for preparation and arrangement operations were 1233.35 sec, and 2182.22 sec for partial tasks and assembly operations. Process separation and organization were performed after the bottleneck operation was selected to identify the maximum line balance. Consequently, process efficiency of preparation and arrangement operations increased from 79.19% to 93.00%, and the partial tasks and assembly operations increased from 62.36% to 90.93%.

대학교의 인성교육진흥을 위한 교양교과 개발 및 효과성 연구 (Efficacy Analysis of Developed Course for Promoting Character Education with Women's University Students)

  • 김지원
    • 디지털융복합연구
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    • 제13권11호
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    • pp.481-491
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    • 2015
  • 본 연구는 대학의 인성교육을 목표로 개발된 교양교과목의 효과성을 검증하고 결과를 논의함으로써, 향후 개선된 인성교육 교과를 개발하기 위함에 목적이 있다. 연구는 지방의 K대학교의 마음나눔교육부에서 대학의 교육 목표에 따라 개발된 '마음교양' 교양교과를 대상으로 효과성을 검증하였다. 교과는 15주로 진행했으며 구체적인 인성교육의 내용은 '감사'의 가치관 증진으로 구성되었다. 효과성을 검증하기 위해 켄터키 마음챙김기술 척도, 게슈탈트접촉경계진단검사, 나의식우리의식 척도, 자존감 척도를 사용하였다. 연구대상자는 '마음교양' 교양교과를 수강한 학생(실험군)과 수강하지 않은 학생(통제군) 229명의 자료이며, 연구방법은 집단간 차이분석을 하였다. 분석결과, 게슈탈트접촉경계진단검사의 하위요인인 연결성 척도에서만 유의미한 집단간 차이를 보였다(t=2.323, p=.021). 이는 대인관계에서의 연결성 회복을 시사하며, 인성교육의 일부 효과성이 검증되었음을 의미한다. 추후 연구에서는 감사의 마음이외에 K대학교의 교육이념을 반영한 교과 내용을 구체화하고, 교육방법에서도 K여자대학의 교육 목표를 구체적으로 반영한 교과개발이 필요함이 논의되었다.