• Journal of Korean Society of Industrial and Systems Engineering
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• v.12 no.20
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• pp.91-95
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• 1989

The activities of Quality assurance, in the past, were attached too much importance to the functions and performanced of products. Because of these practices, in general. product safeties were usually minimized corenen more disregarded from the central points. Qualify assurance should he accepted as one of a major management policies to satisfied with the users needs.

• Journal of Korean Society for Quality Management
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• v.47 no.1
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• pp.1-15
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• 2019

Purpose: The purpose of this study is to support SMEs' introduction of smart factories during the $4^{th}$ Industrial Revolution era. Through this study, we developed the readiness assessment framework for SMEs. This study draws practical implications for improving the readiness of SMEs to introduce smart factories. Methods: Readiness Assessment Framework Design method, Case Studies Analysis Results: This study identified SMEs suitable for smart factories and identified key issues for nonconforming companies. And the diagnostic framework has been determined whether it works in a real-life SME environment. Conclusion: In order to succeed in the smart factory deployment, readiness assessment for SMEs should be performed as necessary. Prior to the introduction of smart factories, quality innovation activities should be carried out according to factory level.

• Journal of Yeungnam Medical Science
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• v.36 no.1
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• pp.1-7
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• 2019

The number of people with chronic diseases has been increasing steadily but the indicators for the management of chronic diseases have not improved significantly. To improve the existing chronic disease management system, a new policy will be introduced, which includes the establishment of care plans for hypertension and diabetes patients by primary care physicians and the provision of care coordination services based on these plans. Care coordination refers to a series of activities to assist patients and their families and it has been known to be effective in reducing medical costs and avoiding the unnecessary use of the hospital system by individuals. To offer well-coordinated and high-quality care services, it is necessary to develop a service quality assurance plan, track and manage patients, provide patient support, agree on patient referral and transition, and develop an effective information system. Local governance should be established for chronic disease management, and long-term plans and continuous quality improvement are necessary.

• Journal of Korean Society for Quality Management
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• v.28 no.3
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• pp.133-144
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• 2000

Many organizations have developed their own information systems not only for internal efficiency but also for effectiveness of external customer services. One of the most effective service tools for their customers is the use of information technology. The web technology is rapidly becoming one of the most effective tools for online customer services. In order to gain competitive edge, organizations must have effective web site planning methods for their customer service. A study on traditional information systems planning methodologies has been conducted and they are compared with web site planning techniques. Cases of web sites in order to Improve customer relationship are analyzed. finally, a new conceptual framework for web site planning strategy for e-CRM is proposed in this paper. In order to support effective web site planning, online customer contact points and online service activities are defined and classified as several stages. And, web site strategies corresponding to each customer service activities are developed and proposed, With this framework, organizations can build competitive web strategies for improving their online customer relationships, thereby increasing customer satisfaction.

• International Journal of Quality Innovation
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• v.8 no.2
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• pp.115-131
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• 2007

The vehicle development process (VDP) is iterative in nature with numerous interactions and information flows between design groups and between development phases. The VDP has been changed from a sequential-functional development to a concurrent-team based approach. Concurrent execution of design activities may reduce the development lead-time, but it increases the managerial complexity in the VDP. A system dynamics model was developed to understand the transient behavior of parallel, overlap, and sequential processes in the VDP and to determine the optimal level of overlapping considering the development lead-time and total number of reworks. The simulation results showed that different execution processes should be used, depending upon the intensity of reworks.

• The Korean Journal of Archival Studies
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• no.11
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• pp.41-89
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• 2005

Good records management is essential for good governance in modern democratic society. Though the records management institutions and policies in Korea were improved rapidly since the enactment of Public Records Management Act in 1999, the newly introduced records systems for administrative organizations including the New Electronic Data Management System(NEDMS) and Electronic Records Management Systems for Records Centers(ERMS/RC) have many problems in terms of ensuring the quality of records. The purpose of this study aimed to suggest quality criteria for measuring authenticity, reliability, integrity and usability of electronic records based on the international standards and guidelines such as ISO 15489, InterPARES project and BS ISO 15489 guidelines. The present study began with defining concepts and structure of records as evidence of activities. And it analysed four characteristics such as authenticity, reliability, integrity and usability of records by comparing various definitions in diplomatics and archival science literatures, and some projects reports. Finally it suggested the quality criteria for measuring authenticity, reliability, integrity and usability of records, and methods for maintaining them in each process of creation, maintenance and preservation.

• Journal of Korean Society for Quality Management
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• v.27 no.2
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• pp.183-200
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• 1999

ndustrial development began to cause serious pollution problems. Most of the environmental problems are related with operations of industrial companies. Environmental problems should be considered at all the stages of business activities or processes, from product design to new forms of packaging, from marketing to disposal. This paper suggests that how to cope with environmental issues is an important factor in the global market, and environmental management has become one of the key success factor. Through the survey of P&G's environmental management, it is intended to provide a chance to benchmark or give a cue on how to conduct the environmental management.

• Management & Information Systems Review
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• v.32 no.1
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• pp.111-134
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• 2013

Today, TQM is used as a important tool of management innovation for enterprise's competitive power. Purposes of this paper are to find out the implementation strategy of TQM activities for SMEs through the analysis which examine the relationship between key activity factors and business performance. This study has been conducted using the data collected from 116 SMEs implementing TQM activity. By analyses of the questionnaires, empirical results shows that TQM activities has positive effect on business performance. The contribution of this study is that it provides a conceptual framework and empirical evidence of the causal relationship between key activity factors and business performance. The result of this study can be used for selection of the performance measurement indicators for target achievement in TQM activity. And it will contribute for objectivity of activity performance in case of displaying measurement indicator showing the performance of TQM activity.

• Journal of Digital Contents Society
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• v.13 no.4
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• pp.625-629
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• 2012

This paper is presented to prepare NGN quality assurance management process under the quality system test methodology. The process should be drawn for NGN quality measurement framework of multimedia traffic. NGN test bed management process model are QoS measurement metrics, measurement interval meter above, and measuring tools, measuring equipment, measurement methods and measurement results from a series of processes for the analysis and methodology. This model, NGN quality assurance activities should be utilized in the future. Quality target level only when themselves constantly measured and managed, does not guarantee the communication quality of service. It is sensitive to the importance of NGN network technology paradigm for research on quality management in the NGN.

• Journal of Korean Society for Quality Management
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• v.43 no.3
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• pp.327-340
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• 2015

Purpose : Recently, many quality issues are aroused in military forces, such as failures in K-series weapons, combat uniforms' defects and 40mm ammunition explosion accident. To address these problems, Defense Agency for Technology and Quality(DTaQ) introduced new systems such as Manufacturing Readiness Assessment(MRA), Test Report Information System(TRIS) and so on. However, these activities require the human and time resources which cannot be increased in short period. In this paper, we suggest more practical and efficient product examination method. Methods : The most popular and widely used government's quality assurance technique is a sampling method to examine the product. In this research, we first reviewed the DTaQ's quality assurance regulation, then identified several possible problems and finally suggested more efficient and effective sampling plans. Results : We have suggested new sampling framework and evaluated its performance on two military supplies by comparing with other sampling method, and observed that the number of tested samples can be substantially reduced. Therefore, required quality assurance time can be saved. Conclusion : In this paper, we first reviewed the product examination frameworks of DTaQ, PPQMS and DCMA. Then we identified several possible problems which can cause the loss of objectivity and time. To handle these problems, we suggested the new product examination framework and tested the framework to verify the performance.