• Journal of Korean Society for Quality Management
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• v.37 no.4
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• pp.100-110
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• 2009

The customer-driven efficiency evaluation has been in the mainstream of public administration research, since the 1980s. However, there have been relatively fewer efficiency evaluation research in public administration compared to those of public institutions. This paper is to analyze the service efficiency of public sector using Data Envelopment Analysis(DEA). We suggested two stage DEA model to accomplish efficiency evaluation that an operation and performance characteristic of the public institution were reflected and then the number of the government employee and tax expenditure per residents were used as the input elements at the 1st stage and four integrated service dimensions were used as the output elements. At 2nd stage, four integrated service dimensions and citizen's satisfaction were used as the input and output elements respectively. In addition, we suggested PSEI(Public Service Efficiency Index) which showed the efficiency of the public sector using the two stages efficiency result. According to the results for '07, there were no efficient institutions among 15 DMUs and the most efficient public institution was K(0.9150). In case for '08 analysis, there was only one efficient DMU.

• The Korean Journal of Health Service Management
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• v.7 no.1
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• pp.69-82
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• 2013

The initial approach to this study is to focus on pharmaceutical companies' internal marketing activities for organizational diagnosis. By analysing the influence of internal marketing elements on the job satisfaction, organizational commitment, and turnover intention of pharmaceutical salespeople, this study aims at coming up with ways to strengthen the sales capacity and competitive edge of pharmaceutical companies through the salespeople's satisfaction. For 32 days between November 10th and December 12th of 2012, a total of 210 copies of questionnaires were given to the respondents and 203 of them except 7 with insufficient answers were used for the final analysis. The analysis result showed that internal communication, delegation of authority, and reward system among the elements of internal marketing activity had a positive influence on the workers' job satisfaction. The internal marketing activity elements did not influence the respondents' organizational commitment. Job satisfaction had a positive influence on their organizational commitment, while it had a negative influence of turnover intention. The conclusion section encapsulated the results of empirical analysis and proposed practical lessons regarding pharmaceutical companies' internal marketing.

• Journal of Korean Society of Industrial and Systems Engineering
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• v.43 no.4
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• pp.33-40
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• 2020

In order to satisfy customers, it is important to identify the quality elements that affect customers' satisfaction. The Kano model has been widely used in identifying multi-dimensional quality attributes in this purpose. However, the model suffers from various shortcomings and limitations, especially those related to survey practices such as the data amount, reply attitude and cost. In this research, a model based on the text sentiment analysis is proposed, which aims to substitute the survey-based data gathering process of Kano models with sentiment analysis. In this model, from the set of opinion text, quality elements for the research are extracted using the morpheme analysis. The opinions' polarity attributes are evaluated using text sentiment analysis, and those polarity text items are transformed into equivalent Kano survey questions. Replies for the transformed survey questions are generated based on the total score of the original data. Then, the question-reply set is analyzed using both the original Kano evaluation method and the satisfaction index method. The proposed research model has been tested using a large amount of data of public IT service project evaluations. The result shows that it can replace the existing practice and it promises advantages in terms of quality and cost of data gathering. The authors hope that the proposed model of this research may serve as a new quality analysis model for a wide range of areas.

• Journal of the Korean Society for information Management
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• v.39 no.2
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• pp.299-324
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• 2022

In this study, in order to explore the contextual elements of book use that were overlooked in the existing book recommender system research, for 15 avid readers with various book search backgrounds, the contents generated in 6 book search situations were collected through the think-aloud protocol. By using content analysis from the collected book use contents, not only the internal and external appeal factors affecting book use, based on the 'appeal factor', the theoretical concept of the readers' advisory service, but also information sources and search methods regarding book use were identified and categorized. The results of this study can be used to extract and reflect meaningful attribute data in the future book recommender system design process.

• Journal of the Korean Society of Industry Convergence
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• v.25 no.6_1
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• pp.927-939
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• 2022

This study was conducted to develop a Web-GIS based monitoring module of smart city that can effectively respond, manage and improve situation in all stages of illegal dumping management on a city scale. First, five technologies were set for the core technical elements of the module configuration. Five core technical elements are as follows; video screening technology based on motion vector analysis, human behavior detection based on intelligent video analytics technology, mobile app for receiving civil complaints about illegal dumping, illegal dumping risk model and street cleanliness map, Web-GIS based situation monitoring technology. The development contents and results for each set of core technical elements were evaluated. Finally, a Web-GIS based 'illegal dumping monitoring module' was proposed. It is possible to collect and analyze city data at the local government level through operating the proposed module. Based on this, it is able to effectively detect illegal dumpers at relatively low cost and identify the tendency of illegal dumping by systematically managing habitual occurrence areas. In the future, it is expected to be developed in the form of an add-on module of the smart city integration platform operated by local governments to ensure interoperability and scalability.

• International conference on construction engineering and project management
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• 2022.06a
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• pp.752-759
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• 2022

The instantiation of spaces as a discrete entity allows users to utilize BIM models in a wide range of analyses. However, in practice, their utility has been limited as spaces are erroneously entered due to human error and often omitted entirely. Recent studies attempted to automate space allocation using artificial intelligence approaches. However, there has been limited success as most studies focused solely on the use of geometric features to distinguish spaces. In this study, in addition to geometric features, semantic relations between spaces and elements were modeled and used to improve space classification in BIM models. Graph Convolutional Networks (GCN), a deep learning algorithm specifically tailored for learning in graphs, was deployed to classify spaces via a similarity graph that represents the relationships between spaces and their surrounding elements. Results confirmed that accuracy (ACC) was +0.08 higher than the baseline model in which only geometric information was used. Most notably, GCN was able to correctly distinguish spaces with no apparent difference in geometry by discriminating the specific elements that were provided by the similarity graph.

• Journal of the Korean Society of Food Culture
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• v.25 no.4
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• pp.456-465
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• 2010

The purpose of this study was to understand the interrelationships between customers' perception of service encounter elements, customers' emotional response and customer satisfaction in a family restaurant. Based on a total of 408 samples, this study reviewed the reliability and fitness of the research model and verified a total of 4 hypotheses using the Amos program. The hypothesized relationships of the model were tested simultaneously using a structural equation model (SEM). The proposed model provided an adequate fit to the data, ${\chi}^2$=821.151 (df=333), CMIN/df 2.466, GFI .878, NFI .927, IFI .955, TLI .949, CFI .955, RMSEA .060. The results showed that human factor ($\beta$=.426) and physical factor ($\beta$=.266) as service encounter elements in family restaurants were indicated to have a positive (+) influence on customers' positive emotion. For influence of customers' negative emotion, human factor ($\beta$=-.157) was surveyed to have a negative (-) influence. Also, customers' positive emotion ($\beta$=.716) and negative emotion ($\beta$=-.081) had significant effects on customer satisfaction. Limitations and future research directions are also discussed.

• Journal of Advanced Navigation Technology
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• v.15 no.5
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• pp.823-832
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• 2011

Recently, as the project becomes larger and the number of project increases by the information system integration in the public and financial sectors, it is necessary to have a proper plan to manage the information system project. There have been many researches about the project management, success elements and failure elements, but the research on the interrelation between project management areas leaves much to be desired. This research deduces the scope, schedule, quality, work force and risk as the project management areas from the preceding research and the questionnaire and interview with PM developers, information system builders and data processing experts. And, it analyzes the interrelation and the relative importance between management areas, classifies the progress of the management areas under plan, implementation and completion stage and presents the frame to evaluate the accomplishment of each progress.

• Journal of the Korean Society for information Management
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• v.36 no.3
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• pp.61-80
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• 2019

This study aimed to develop Research Data Management (RDM) Services in a domestic university library of Korea. In this study, elements and levels of RDM services are examined and in-depth interview was conducted with university researchers affiliated in Seoul National University, which has the largest amount of research fund among universities in Korea. Interview was conducted to analyze their data management practices and needs of RDM services. Interview results show researchers' lack of awareness toward Data Management Policy and data sharing obligations of funding agencies and academic journal publishers. Also, they had trouble managing research data systematically. However, many of the researchers understand the necessary of research data management and education of data management. Based on the interview result, service elements and contents are suggested for RDM services which is consisted of education services, professional consulting services, curation technical services. This study result will help to guide for the planning the future RDM service in university library of Korea.

• Korean Journal of Construction Engineering and Management
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• v.24 no.1
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• pp.31-39
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• 2023

To reduce facility management costs and safety concerns due to aging of facilities, it is important to estimate the future facilities' condition based on facility management data and utilize predictive information for management decision making. To this end, this study proposed a methodology to estimate facility elements' condition using XGBoost. To validate the proposed methodology, this study constructed sample data for road bridges and developed a model to estimate condition grades of major elements expected in the next inspection. As a result, the developed model showed satisfactory performance in estimating the condition grades of deck, girder, and abutment/pier (average F1 score 0.869). In addition, a testbed was established that provides data management function and element condition estimation function to demonstrate the practical applicability of the proposed methodology. It was confirmed that the facility management data and predictive information in this study could help managers in making facility management decisions.