1 |
Banker, D. R., Charnes, A. and Cooper, W. W.(1984), "Some models for estimating technical and scale inefficiencies in data envelopment analysis",
Management Science, Vol.30, No.9, pp.1078-1092
DOI
ScienceOn
|
2 |
Blose, J. E., Tangkersley, W. B.(2004), "Linking dimensions of service quality to organizational outcomes", Managing Service Quality, Vol.14, No.1, pp.75-89
DOI
ScienceOn
|
3 |
Odeck, J.(2009), “Statistical precision of DEA and Malmquist indices A bootstrap application to Norwegian grain producers", Omega, Vol. 37, pp.1007-1017
DOI
ScienceOn
|
4 |
Zhu, J.(2000), "Multi actor Performance Measure Model with An Application to Fortune 500 Companies" European Journal of Operational Research, Vol.123, pp.105-124
DOI
ScienceOn
|
5 |
Zhu, J.(2003), "Quantitative Models for Performance Evaluation and Benchmarking" Kluwer Academic Publishers
|
6 |
이유재, 라선아(2006), 한국기업의 서비스품질 평가제도 변천에 관한 연구 , 서울대학교출판부
|
7 |
Simar, L., Wilson, P. W.(2007), "Estimation and inference in two stage semi-parametric models of productive efficiency" Journal of Econometrics, Vol.136, pp.31-64
DOI
ScienceOn
|
8 |
Barros, C. P., Peypoch, N.(2009), "An evaluation of European airlines operational performance", Int. J. Production Economics, Vol. 122, pp. 525-533
DOI
ScienceOn
|
9 |
Charnes, A., W. W. Cooper and E. Rhodes.(1978), "Measuring the Efficiency of Decision Marking Units", European Journal of Operational Research, Vol.2, pp.429-444
DOI
ScienceOn
|
10 |
한국생산성본부(2000), 국가고객만족도(NCSI) 방법론 소개서 , 생산성본부
|
11 |
Farrell, M, J.(1957), "The Measurement of Productive Efficiency", Journal of Royal of Statistical Society, Vol.120, No.3, pp.253-290
DOI
|