• Title/Summary/Keyword: Korean National Quality Award

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Review on the TQM Literature appeared in KSQM (품질경영학회 50주년 특별호: 품질경영 분야 연구 리뷰)

  • Chung, Kyu Suk;Sin, Wan Seon;Baek, Dong-Hyun;Ju, Yong Jun
    • Journal of Korean Society for Quality Management
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    • v.44 no.1
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    • pp.43-60
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    • 2016
  • Purpose: This paper reviews the papers on TQM issues which are published in the Journal of the Korean Society for Quality Management (KSQM) since 1965. The literature review is purposed to survey a variety of TQM issues for several categories. Methods: We divide all of TQM issues into 6 categories: ISO system, quality assurance, quality management theory, empirical study on quality management, quality awards, and quality management etc. Results: Dividing all of papers on TQM published in KSQM for 50 years into 6 categories, we provide a chronological roadmap for individual categories, and summarize the contents and contributions of surveyed papers. Conclusion: The review paper is expected to provide future direction to improve TQM theories and applications in manufacturing and service industries.

QFD Model for Quality Performance Self-assessment

  • Liu, Yumin;Xu, Jichao
    • International Journal of Quality Innovation
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    • v.7 no.1
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    • pp.112-127
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    • 2006
  • How to measure Quality Performance (QP) or excellence performance in organizations is very important for improving the quality of an organization's products and services. This paper takes Quality Function Deployment (QFD) as a useful tool to identify the key characteristics of quality performance and measure the influence factors on quality performance. Most national quality awards provide a framework of the criteria to show the essential elements of an organization's quality performance and get the Quality Performance Score (QPS) by self-assessment using the criteria. By means of these criteria, especially, the criteria of China Quality Award (CQA), a measurable indicator system for quality performance is set up. A four-phase QFD model of assessment for quality performance is developed. This QFD model not only presents the most important efforts for the deployment of the measurable indicators of quality performance, but also takes great advantage of evaluating the quality performance and obtaining the quality performance score. The measurable indicator hierarchy of quality performance is formed and its implementation method for assessment quality performance is described in this paper.

A Framework for Quality Management Support Information Systems (품질경영지원 정보시스템 구축을 위한 틀)

  • Suh, Yung-Ho;Kang, Hyeon-Seok
    • Journal of Korean Society for Quality Management
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    • v.28 no.2
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    • pp.89-102
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    • 2000
  • Many organizations have developed their own traditional quality information systems. But, they think of it as one of the functional information systems not as a company-wide decision support information systems. A study on traditional quality information systems(QIS) has been conducted and a new conceptual framework of quality information system is proposed in this paper. In order to support enterprise wide total quality management aggressively, a new conceptual framework, named quality management support information system(QMSIS) is developed and proposed. This framework is based upon Malcolm Baldrige National Quality Award(MBNQA) model integrates management information system approach and traditional quality information system concept. In this model, organizational performance and process performance can be monitored to support managers , decision making about organizational quality management activities.

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Impact of Quality Management Practices on Suppliers' Quality Performance: Empirical Evidence from Korean Automotive Parts Suppliers

  • Park, Seung-Wook;Kim, Youn-Sung;Chan, Peng
    • International Journal of Quality Innovation
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    • v.7 no.1
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    • pp.206-222
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    • 2006
  • Recent research on quality management systemically explored the use of quality management practices and performance. The consequences of using quality practices have not been consistently confirmed despite an increasing number of published empirical studies. The results of empirical studies of quality practices and performance are mixed. This study examines which quality management practices indicate high-, medium-, and low-performance under the TQM framework using MANOVA and multiple discriminant analysis (MDA). To measure quality management practices, this study used the Malcolm Baldrige National Quality Award (MBNQA) framework. Based on a survey of 490 suppliers from eleven different industries in Korea, the results revealed that the high performing group surpasses the medium and low performing groups in process management, employee empowerment, employee education and training, and employee satisfaction. Furthermore, the high and medium performing groups exceed the low performing group in human resource planning and evaluation, strategic deployment, leadership system, and senior executive leadership.

Hierarchically Associated Quality Performance Measurements in Quality Management (계층유대에 의한 품질경영 성과측정)

  • Shin, Wan-Seon
    • Journal of Korean Society for Quality Management
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    • v.27 no.2
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    • pp.163-182
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    • 1999
  • Performance measurement is increasingly becoming a vital issue for promoting quality management within an organization. This research proposes a new performance measurement approach, called the Hierarchically Associated Performance Measurement, for the organizations which emphasize long term quality th겨st through a balanced interface between the quality efforts of various units. The proposed approach is unique in that it considers relationships between internal quality activities and national quality award criteria and that it identifies and utilizes the quality responsibilities of functional units in order to encompass organizational roles in the evaluation process. The approach is illustrated via a numerical evaluation of a fictitious organization.

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Research on Technopark Management Performance Comparison Based on National Quality Awards Appraisal Standard by Countries (국가별 국가품질상 평가기준에 따른 테크노파크 경영실적 비교 연구)

  • Hwang, Sung-Taek;Park, Jong-Woo
    • Journal of Korean Society for Quality Management
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    • v.40 no.4
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    • pp.497-512
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    • 2012
  • Purpose: Most major countries have their own set of qualifications called national quality awards to measure the quality of companies and organizations. This study analyzes 3 different national quality awards and compare with the result from Korean quality awards conducted by Ministry of knowledge and Economy and Korea institute for advancement of technology. Methods: We tested 17 technoparks out of 18 technoparks in Korea and see how different the results can be depends on the value weights. We closely looked at each qualifications and tables of different countries' awards and compared with one used in Korea. Finally we proposed some suggestions to use not only domestic model but also international ones to be objective and add efficiency to organizations. Results: Depend on similarity of qualifications and weights, there were countries with different results and these caused score and ranking changes. Nevertheless, there was a comparison that did not make any changes on both score and ranking. Conclusion: We recognized the limitation that a standardized quality variation cannot be enough sources to test and analyze technoparks with different size and criteria. Integrating global standards and flow would be the first step to help grow technoparks and organizations placed in Korea in days to come.

The Effect of Management Quality on Firm Performance: Information Technology Effect (경영품질이 기업성과에 미치는 영향: 정보기술(IT)효과를 중심으로)

  • Roh, In-Sung;Suh, Yung-Ho
    • Journal of Korean Society for Quality Management
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    • v.36 no.4
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    • pp.56-64
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    • 2008
  • Achieving sustainable performances is not an easy task in today's challenging environment. Since late 1980's, Baldrige Criteria for performance excellence has helped many organizations align their processes, their people, their resources, and their customers' needs. This study analyzes IT Quality effect on performances using Baldrige Criteria. Previous studies on Baldrige Criteria show the relationship between management quality and firm value.

Study on Fusion Proposal of Creativity Management and Management Quality for Airport Authorities - Focus of Fusion Management System Model Development - (공항기관을 위한 창의성경영과 경영품질 융합 방안에 관한 연구 - 융합경영시스템 모델 개발을 중심으로 -)

  • Lee, Yung-Kil;Kim, Ki-Woong
    • Journal of Advanced Navigation Technology
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    • v.15 no.6
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    • pp.1194-1211
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    • 2011
  • The main research purpose of this paper is developed to Fusion Management System Model that is competition advantage and excellence airport for the airport authorities. Fusion Management System Model is developed to fuse and convert how is consist of creativity management and management quality system. Fusion management system structure is as follow. Firstly, part of foundation configured to philosophy and intention of CEO, company as like university and value-based creative corporate culture. Secondly, part of body is applied that is process by 6sigma, system by ISO9001. Thirdly, part of head is applied that is strategy and evaluation by Malcolm Baldrige National Quality Award of U.S.A. Also, system connected to synergy line that is creativity management, fusion & convergence and trust. Finally, this system has been researched to the practical perspective in order to realize for airport authorities.

Cases Studies on Total Productive Management and Competitive Advantages

  • Li, Chang-Chung;Tsai, Ping-Chen
    • International Journal of Quality Innovation
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    • v.2 no.1
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    • pp.106-116
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    • 2001
  • The purpose of business strategy is to achieve competitive advantages which includes higher efficiency, better quality, more innovation and faster customer response. In other words, The business strategy is to build unique capability of lower cost and/or differentiation. In production aspect, unique capability means better production power with better performance at 3M(Man, Machine, Material) of input and PQCDSM (Product, Quality, Cost, Delivery, Safety, Moral) from output. The Total Productive management (TPM), a series of improvement activities focused on reduction of equipment loss, is a tool to establish business competitive advantages. In this paper, several domestic companies who won the Japan TPM Award have been studied. It is found that there is a strong cause-effect relationship between TPM and competitive advantages because. 1. TPM can change employees mindset effectively. 2. TPM can upgrade employees capabilities. 3. TPM can lead to excellent productivity.

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A Test on Total Quality Management Practices in South Korea's Environmental Pollution Prevention Industry (우리나라 環境汚染防止産業과 總體的 品質經營의 檢證)

  • 성삼경;한은주
    • Journal of Korean Society for Quality Management
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    • v.25 no.4
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    • pp.1-15
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    • 1997
  • We performed the two analyses of variance to determine the total quality management practices in the environmental pollution prevention industry by classifying the companies based on the size (large or medium/small) and on the type (manufacturing or service). A few previous studies reveal that in Korea the large companies are not the same as the medium/small companies in the TQM practices while the practices are not alterated by the type of companies whether manufacturing or service. But in the United States the TQM practices are not affected by the size of the company. Su, pp.rting the previous studies on the Korean industry our studies show that the TQM practices are significantly influenced by the company size, but not by the type of the company. Taking the results of our studies into consideration we would also like to propose a revision of examination criteria for National Quality Management Award with special emphasis given to medium/small companies.

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