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The Effect of Management Quality on Firm Performance: Information Technology Effect  

Roh, In-Sung (Graduate school of Business Administration, Kyung Hee University)
Suh, Yung-Ho (College of Business Administration, Kyung Hee University)
Publication Information
Journal of Korean Society for Quality Management / v.36, no.4, 2008 , pp. 56-64 More about this Journal
Abstract
Achieving sustainable performances is not an easy task in today's challenging environment. Since late 1980's, Baldrige Criteria for performance excellence has helped many organizations align their processes, their people, their resources, and their customers' needs. This study analyzes IT Quality effect on performances using Baldrige Criteria. Previous studies on Baldrige Criteria show the relationship between management quality and firm value.
Keywords
Management Quality; Total Quality Management; Information Technology; Malcolm Baldrige National Quality Award;
Citations & Related Records
Times Cited By KSCI : 2  (Citation Analysis)
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