Browse > Article
http://dx.doi.org/10.12673/jant.2011.15.6.1194

Study on Fusion Proposal of Creativity Management and Management Quality for Airport Authorities - Focus of Fusion Management System Model Development -  

Lee, Yung-Kil (Korea Aerospace University)
Kim, Ki-Woong (Korea Aerospace University)
Abstract
The main research purpose of this paper is developed to Fusion Management System Model that is competition advantage and excellence airport for the airport authorities. Fusion Management System Model is developed to fuse and convert how is consist of creativity management and management quality system. Fusion management system structure is as follow. Firstly, part of foundation configured to philosophy and intention of CEO, company as like university and value-based creative corporate culture. Secondly, part of body is applied that is process by 6sigma, system by ISO9001. Thirdly, part of head is applied that is strategy and evaluation by Malcolm Baldrige National Quality Award of U.S.A. Also, system connected to synergy line that is creativity management, fusion & convergence and trust. Finally, this system has been researched to the practical perspective in order to realize for airport authorities.
Keywords
Airport Authorities; Fusion; Convergence; Malcolm Baldrige; EFQM; ISO9001; 6Sigma;
Citations & Related Records
연도 인용수 순위
  • Reference
1 Drazin, R. Glynn, M., Kazanjian, R. K., "Multilevel theorizing about creativity in orgnizations: A sensemaking perspective", Academy of Management Review, Vol.24, pp.286-307, 1999.
2 King, N., Individual Creativity and Organizational Innovation, in Ford, C. M. & Gioia, D.A., eds., Creative Action in Organization, Thousand Oaks, SAGE Publications, Inc. 1995.
3 International organization for standardization, ISO9001, ISO, 2009.
4 National Institute of Standards and Technology, Criteria for Performance Excellence, NIST, pp.4-26, 2010.
5 D. B. Yoffie, Competing in the Age of Digital Convergence, Harvard Business School Press, 1997.
6 Nicholas, P. Negroponte, Being Digital, EDITORIAL ATLANTIDA BUENOS AIRES, 1995.
7 Crosby, P.B., Quality is Free, McGraw-Hill, 1979.
8 Harry, Mikel J., Six sigma : A Breakethrougn Strategy for Profitability, Quality Progress, 1998.
9 Ven der Wiele, A., A.R.T. Williams, and B.G.Dale., "Total Quality Management : Is it a Fad, Fashion, or Fit?", Quality Management Journal, vol. 7, pp.65-79, 2000.
10 David W. Hutton. From Baldrige to the Bottom Line, American Society for Quality, Quality Press, 2000.
11 European Foundation for Quality Management, Introducing the EFQM Excellence Model 2010, EFQM, 2010.
12 Parasuraman, A., Zeithaml, V. A. and Berry, L.L., "A Conceptual Model of Service Quality and Its Implications for Future Research", Journal of Marketing VOL.49, NO.4 pp41-50, 1985.
13 Parasuraman, A., Zeithaml, V. A. and Berry, L.L., "SERVQUAL: A Multiple-Itam Scale for Measuring Customer Perceptions of Service Quality", Journal of Retailing Vol.64, pp.12-40, 1988.
14 Alan, F. Dutka, Handbook for Customer Satistaction, Lincolnwool, NTC Business Book, 1994.
15 Amabile, T.M., "Motivation and creativity: Effects of motivational orientation on creative writers", Journal of personality and Social Psychology, Vol.48, pp.393-399, 1985.
16 Anton, John, Customer Relationship Management : Making Hard Decisions qith Soft Numbers, New Jersey, 1996.
17 Buttle, F. "An investigation of the willingness of U.K. Certificated Firms to Recommand ISO9000", The International Journal of Quality Sciences, Vol.1, pp.40-50, 1996.   DOI   ScienceOn
18 Cronin, J.J. and Tayloy, S. A., "Measuring Service Quality: A Reexamination and Extension", Journal of Marketing, pp.58-59, 1992.
19 Deming, W.E., Elementary Principles of Statistical control of Quality, Union of Japanese Scientists and Engineers, 1950.
20 Easton, David., "policy scientist for a Democratic Society", Journal of politics, vol.12, pp.450-477, 1950.   DOI   ScienceOn
21 Feigenbaum, A.V., Total qualty control, 3rd, Mcgraw Hill, 1983.
22 Garvin, G. A. "What Does Product Quality Really Mean?", Sloan Management Review VOL.26, NO.1 pp.25-43, 1984.
23 Gronroos, "A Service Quality Model and Its Marketing Implication", European Journal of Markting, VOL.18, pp.38-39, 1984.
24 Guilford, J.P., Creativity Research: Past, Present and Future, in S. G. Isaksened., Frotiers of Creativity Research, New York: Bearly Press, 1987.
25 Haroal, D. Lasswell., "The policy orientation", stanford university Press, pp.3-16, 1992.
26 Juran, J.M., Juran on quality Improvement, Juran Enterprises, 1981.
27 Mann, N.R., The keys to Excellence : The Story of Deming Philosophy, Prestwick, Books, 1989.
28 Mark L. Blazey., Insights to Performance Excellence, American Society for Quality, Quality Press, 2008.
29 Mark L. Blazey., Insights to Performance Excellence, American Society for Quality, Quality Press, 2008.
30 Yehezkel, Dror., "Public Policy Making", Transaction Publishers, pp.25-73, 1983.