• 제목/요약/키워드: Knowledge Sharing Quality

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e커뮤니케이션 채널 아웃소싱의 사용자 만족, 신뢰 그리고 성과에 영향을 미치는 요인에 관한 실증연구 (An Empirical Study on the Factors Affecting the User Satisfaction, Trust, and Performance of e-Communication Channel Outsourcing)

  • 김창수;김명화;백운주;오은해;미르서비트
    • 한국IT서비스학회지
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    • 제8권3호
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    • pp.111-134
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    • 2009
  • We are living it what is referred to as the Digital Era; a time in which communication through the computer medium has deeply infiltrated our everyday lives and is now equivalent to face-to-face communication. In other words, e-communication is the core factor of knowledge sharing, for not only individuals but also for corporations, and its efficiency has increased gradually. At this time, studies on the factors affecting the outsourcing performance of e-communication channel services are gaining importance. Therefore, the purpose of this study is to empirically analyze the effects of the system, information, and service quality on the user satisfaction and user trust of e-communication channel outsourcing, as well as the effects of user satisfaction and user trust on the outsourcing performance of both individuals and organizations. In the results of the empirical study, the system, Information, and service quality appear to have a significant effect on both user satisfaction and user trust. In addition, user satisfaction and user trust appear to also have a significant effect on the outsourcing performance of both Individuals and organizations.

기업콘텐츠관리시스템의 지속적 이용의도 향상에 대한 연구: 기술수용모델을 중심으로 (A Study on the Improvement of the Intention of Continuous Use of Enterprise Content Management System: Focusing on the Technology Acceptance Model)

  • 황인호
    • 한국융합학회논문지
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    • 제12권8호
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    • pp.229-243
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    • 2021
  • 체계적인 정보 보호 및 관리가 조직의 핵심 가치로 인식되면서, 조직들은 개인 중심의 정보 관리 방식에서 조직 중심의 정보 관리 방식으로의 전환을 추진하고 있다. 기업콘텐츠관리시스템은 내부자의 문서 보안과 정보 공유를 지원하는 시스템으로서, 최근 기술의 발전으로 많은 조직이 도입하고 있다. 본 연구는 사용자 관점에서 기업콘텐츠관리시스템의 지속적 활용을 통한 성과 향상의 방안을 제시하는 것을 목적으로 하며, 기술수용모델의 확장을 통해 지속적 이용의도 향상 방안을 제시한다. 연구는 기업콘텐츠관리시스템을 도입한 기업의 근로자들을 대상으로 설문하였으며, 구조방정식 모델링을 통해 선행연구로부터 도출한 연구가설을 검증하였다. 분석 결과, 기업콘텐츠관리시스템의 지속적 이용의도에 유용성과 이용 용이성이 영향을 미쳤으며, 지식공유 문화 환경과 기업콘텐츠관리시스템 품질 요인 기술수용모델 선행요인에 영향을 미쳤다. 본 연구의 결과는 사용자 관점에서 기업콘텐츠관리시스템 활용성 증대방안을 제시하였다는 측면에서 학술적, 실무적 시사점을 가진다.

가상 커뮤니티에서 사회적 자본과 정체성이 지식기여에 미치는 역할: 실증적 분석 (The Role of Social Capital and Identity in Knowledge Contribution in Virtual Communities: An Empirical Investigation)

  • 신호경;김경규;이은곤
    • Asia pacific journal of information systems
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    • 제22권3호
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    • pp.53-74
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    • 2012
  • A challenge in fostering virtual communities is the continuous supply of knowledge, namely members' willingness to contribute knowledge to their communities. Previous research argues that giving away knowledge eventually causes the possessors of that knowledge to lose their unique value to others, benefiting all except the contributor. Furthermore, communication within virtual communities involves a large number of participants with different social backgrounds and perspectives. The establishment of mutual understanding to comprehend conversations and foster knowledge contribution in virtual communities is inevitably more difficult than face-to-face communication in a small group. In spite of these arguments, evidence suggests that individuals in virtual communities do engage in social behaviors such as knowledge contribution. It is important to understand why individuals provide their valuable knowledge to other community members without a guarantee of returns. In virtual communities, knowledge is inherently rooted in individual members' experiences and expertise. This personal nature of knowledge requires social interactions between virtual community members for knowledge transfer. This study employs the social capital theory in order to account for interpersonal relationship factors and identity theory for individual and group factors that may affect knowledge contribution. First, social capital is the relationship capital which is embedded within the relationships among the participants in a network and available for use when it is needed. Social capital is a productive resource, facilitating individuals' actions for attainment. Nahapiet and Ghoshal (1997) identify three dimensions of social capital and explain theoretically how these dimensions affect the exchange of knowledge. Thus, social capital would be relevant to knowledge contribution in virtual communities. Second, existing research has addressed the importance of identity in facilitating knowledge contribution in a virtual context. Identity in virtual communities has been described as playing a vital role in the establishment of personal reputations and in the recognition of others. For instance, reputation systems that rate participants in terms of the quality of their contributions provide a readily available inventory of experts to knowledge seekers. Despite the growing interest in identities, however, there is little empirical research about how identities in the communities influence knowledge contribution. Therefore, the goal of this study is to better understand knowledge contribution by examining the roles of social capital and identity in virtual communities. Based on a theoretical framework of social capital and identity theory, we develop and test a theoretical model and evaluate our hypotheses. Specifically, we propose three variables such as cohesiveness, reciprocity, and commitment, referring to the social capital theory, as antecedents of knowledge contribution in virtual communities. We further posit that members with a strong identity (self-presentation and group identification) contribute more knowledge to virtual communities. We conducted a field study in order to validate our research model. We collected data from 192 members of virtual communities and used the PLS method to analyse the data. The tests of the measurement model confirm that our data set has appropriate discriminant and convergent validity. The results of testing the structural model show that cohesion, reciprocity, and self-presentation significantly influence knowledge contribution, while commitment and group identification do not significantly influence knowledge contribution. Our findings on cohesion and reciprocity are consistent with the previous literature. Contrary to our expectations, commitment did not significantly affect knowledge contribution in virtual communities. This result may be due to the fact that knowledge contribution was voluntary in the virtual communities in our sample. Another plausible explanation for this result may be the self-selection bias for the survey respondents, who are more likely to contribute their knowledge to virtual communities. The relationship between self-presentation and knowledge contribution was found to be significant in virtual communities, supporting the results of prior literature. Group identification did not significantly affect knowledge contribution in this study, inconsistent with the wealth of research that identifies group identification as an important factor for knowledge sharing. This conflicting result calls for future research that examines the role of group identification in knowledge contribution in virtual communities. This study makes a contribution to theory development in the area of knowledge management in general and virtual communities in particular. For practice, the results of this study identify the circumstances under which individual factors would be effective for motivating knowledge contribution to virtual communities.

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포럼 참가자의 사회적 비교학습이 학습효과에 미치는 영향에 대한 실증분석: 참가자 특성을 중심으로 (An Empirical Study Upon How Social Comparative Learning of Forum Participants Affects Learning Effects with Emphasis on Participants' Characteristic)

  • 최은수;김철원
    • 지식경영연구
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    • 제17권2호
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    • pp.131-163
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    • 2016
  • The purpose of this study is to empirically analyze how social comparative learning of forum participants affects learning effects with an emphasis on participants' characteristics. As today's society is changing at a fast pace, the desire for new knowledge and information has grown accordingly. To quench this thirst for knowledge and information, seminars, symposiums, conferences, forums, conventions, exhibitions, and more are taking place as part of knowledge sharing events across the world. Also, the increased need for knowledge and information exchange has led the development and growth of the convention industry and Meetings, Incentives, Conferences, and Events (Exhibitions)(MICE) industry. Especially, forum is a type of event which invites professionals and specialists to discuss diverse topics and share their knowledge and experience with the audience. The participants utilize it as an opportunity to get close to information providers and enjoy the pleasure of knowledge exchange. However, there have been few empirical analyses on who the participants are, why they attend forum, how they pick up and learn new information and knowledge, and what kinds of learning effects they achieve after the event. This paper is to analyze how social comparative learning of the forum's participants influences learning effects based on Albert Bandura's Social Learning Theory (1977, 1997, 1982. 2001) and Leon Festinger's Social Comparative Theory (1950, 1954). By dividing the participants into two groups, one with high level of self-efficacy and the other with low level of self-efficacy, we have examined the differences in learning effects between the two groups using them as moderating variables. This study was conducted in 'MBN Y Forum 2016,' which is one of the most representative knowledge exchange forums of South Korea. An online survey was distributed out and, 1,307(39.2%) out of the total participants of 3,338 have completed the survey. The survey included questions about whether the participants have gained positive or negative motivations by comparing themselves to the speakers (upward comparison learning) and other participants (lateral comparison learning). The results have shown the quality of messages that the speakers are presenting as knowledge providers is the most significant factor that acts on learning effects. Particularly, the participants had higher levels of self-efficacy and self-esteem than average people. They had a clear goal to learn from the speakers (upward comparison) and received positive motivations from them. In other words, no negative learning effects had been found. This presents a managerial implication that having a qualified speaker is necessary for a forum to be successful. On the other hand, the results from the comparison with the other participants (lateral comparison) were different. The participants were likely to compare themselves to the other participants through observational learning. They could compare listening attitudes, language skills, or capabilities to ask a question. The results have showed the participants received positive motivations from the lateral group but at the same time were jealous of abilities of the others. When the quality of a question by a participant is not good enough, it can have a negative influence on the participants' learning effects. The first group with high levels of self-efficacy and self-esteem had no correlation to negative learning effects from the speakers. They rather had a strong desire to learn from the speakers. On the contrary, the participants perceived the lateral group as a learning subset and competitor. The second group with low levels of self-efficacy and self-esteem saw the quasi-group as a rival. This presents that the individual learning effects can be different depending on the participants' characteristics.

항암 치료 후 발생한 수족증후군에 대한 한의학적 치료의 효과에 대한 고찰 (The Effect of Traditional Korean Medicine for Chemotherapy-Induced Hand-Foot Syndrome in Cancer Patients: Review)

  • 김은지;박찬란;손창규;조정효;이남헌
    • 대한한방내과학회지
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    • 제42권3호
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    • pp.340-350
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    • 2021
  • Objectives: Hand-foot syndrome (HFS) is a common adverse effect of chemotherapy in cancer patients. This review synthesizes research results to assess the effect of traditional Korean medicine (TKM) on HFS in cancer patients. Methods: Four databases (PubMed, The Cochrane Central Register of Controlled Trials, Research Information Sharing Service, China National Knowledge Infrastructure) were searched for randomized controlled trials (RCTs) to assess the effects of TKM on HFS. The effects and quality of RCTs were assessed with the Cochrane risk of bias (ROB) tool. Results: Six RCTs met our study criteria. In all six, TKM showed improvement in HFS symptoms as well as quality of life scores when compared to the control group. However, the methodological quality of RCTs was relatively low due to the unclear or high ROB. Conclusions: TKM would be helpful to patients with HFS after chemotherapy. To clarify the clinical efficacy of TKM, well-designed studies are required in the future.

환경.에너지 과학 R&D 정보 역기능 요인 분석: 디지털 네트워크 정보검색(NIR) 환경 적응사례 (Disfunctional Factors of R&D Information Retrieval Utilization: the Case of Environmental Science Database & Networks)

  • 유사라
    • 정보관리학회지
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    • 제19권2호
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    • pp.5-29
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    • 2002
  • 본 연구는 국내 환경·에너지 공학 분야 연구기관을 대상으로 다양한 유형의 연구소 현황을 조사하고, 최근에 이루어진 연구결과의 데이터베이스 구축 등의 정보화 여부와 환경·에너지 R&D 정보 활용여부와 자원공유를 위한 연구기관들간의 협력적 네트워크 활용의 실태를 진단했다. 정보화와 정보 활용을 방해하는 역기능 요인 분석결과를 중심으로 21세기 핵심 R&D 정보활용과 보다 전문적이고 수준 높은 연구환경을 고무시킬 수 있는 방안을 제시했다.

아동문학 작품 속의 환경 이데올로기 분석: 초등 국어 교과서를 중심으로 (An Analysis on the Environmental Ideology in Children's Literature: The Case of Elementary Korean Textbooks)

  • 장혜정
    • 한국환경교육학회지:환경교육
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    • 제18권2호
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    • pp.44-54
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    • 2005
  • The emphasis in environmental education for children should be on awareness, appreciation, and sensory experiences. By offering children opportunities to experience the elements of nature that surround them, teachers elevate children's comfort level and familiarity with the natural world. But many children have little contact with nature, because of urban living, hurried schedules, TV's attraction, and the low value most schools place on outdoor activities. So, teachers have to expand the real out-of-door experiences into the classroom by sharing and making accessible books focusing on nature and the natural environment. Namely, quality children's literature is an excellent vehicle for extending a particular experience or introducing new ones. Building on outdoor experiences through stories encourages children to explore more deeply what they have observed and experienced-concepts are reinforced, new knowledge gained, vicarious experiences provided. There are three-fold classification of environmentalism, especially environmental ethics, and three-aspects of the history in children's literature. The analytical results of this study are as follow. The environmental ideology in elementary Korean textbooks varies from 'egocentrism-didacticism' to 'ecocentrism-fantasy'. This finding has implication for selecting children's books and teaching environmental contents in elementary school. Therefore teachers and parents need to get ready to receive ecocriticism.

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Analysis of National Basic Research System: The Case of South Korea

  • Kwon, Ki-Seok;Park, So-Yeon;Jang, Duckhee
    • Asian Journal of Innovation and Policy
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    • 제6권2호
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    • pp.152-169
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    • 2017
  • In this paper, we analyze the basic research system in South Korea. We propose a national basic research system consisting of value, openness, input, transformation, and output. Based on this framework, we set up interview questionnaires, and 15 key informants have been interviewed. According to our results, first, in terms of value, basic research is recognized as an activity for creating knowledge in the understanding of nature. Second, as for openness, scientists and policy experts agree that active interaction with the global community is an important value for the national research system. Third, in terms of sustainable research resources, scientists are strongly required to effectively allocate research funding, maximizing the creativity of researchers and the efficient sharing of research equipment. Fourth, in transformation, basic researchers maintain that the Korean research system has is extremly dependent on the government's external control, and its self-regulative system has been weak for over half century onw. Fifth, for global competitiveness, the interviewees agreed that the quality of basic research in Korea is approaching that of its global competitors. Finally, we put forward some policy implications on the basis of these findings.

휴대용 전자기기 소재에 나타난 칼라 트렌드 현황 및 예측 -플라스틱 소재를 중심으로- (Color Trends Prediction Relating to the Handy Electronic Product Materials -Focused on the Plastics Materials-)

  • 최우석
    • 디자인학연구
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    • 제15권2호
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    • pp.169-176
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    • 2002
  • 본 연구의 목적은 디자인경영 개념을 도입하여 플라스틱 소재를 중심으로 휴대용 전자기기 소재에 나타난 칼라 트렌드를 우리나라와 일본지역 실지조사를 통해서 칼라 트렌드의 현황및 예측하는데 있다. 경영의 개념을 디자인에 결합, 도입시킴으로서 우리나라 기업들이 보다 더 합리적이고 체계적인 디자인 프로세스 관리에 대한 사고의 전환을 시도하였고, 또한 디자인 지식공유시스템을 통한 중소기업, 가전업체, 전문기관 및 관련단체와의 지식 공유화 방안을 제시하고자 하였다. 플라스틱 소재에 나타난 칼라 트렌드 조사 결과, Cybertic, Purity 및 Colorful 경향 등 3가지 경향을 보여주고 있으며, 감성마케팅 전략으로서의 칼라 및 표면처리 추진방향은 고급화, 다양화, 그리고 차별화 등에 초점을 두고 있는 것으로 나타났다. 마지막으로, 칼라 트렌드 DB 구축방안을 제시하였다.

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여성 복압성 요실금에 대한 뜸 치료의 효과 : 체계적 문헌 고찰 (The Efficacy of Moxibustion for Female Stress Urinary Incontinence: a Systematic Review)

  • 박혜린;조희근
    • 대한한방부인과학회지
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    • 제33권4호
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    • pp.1-22
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    • 2020
  • Objectives: The purpose of this review is to evaluate the efficacy of moxibustion for stress urinary incontinence (SUI) in women. Methods: For relevant randomized controlled trials (RCTs), we searched the following databases from their inception to September 1, 2020: The Cochrane Library, PubMed, EMBASE, Chinese National Knowledge Infrastructure Database (CNKI), Koreanstudies Information Service System (KISS), Research Information Sharing Service (RISS), and National Digital Science Library (NDSL). The key search terms were 'stress urinary incontinence' and 'moxibustion'. Data extraction and assessment of risk of bias were conducted by two authors independently. Results: A total of 11 RCTs were finally included in this systematic review. In all studies, moxibustion treatment was applied as an adjuvant therapy to the conventional treatment, and the most common conventional treatment was pelvic floor muscle training (PFMT). The treatment group (conventional treatment plus moxibustion) showed statistically more significant effect than the control group (conventional treatment only) in various evaluation indicators including urinary incontinence frequency, 1 hour urine pad test, quality of life, the clinical efficacy rate, and pelvic muscle strength. Conclusions: In this study, we investigated the efficacy of moxibustion as an adjuvant therapy for female SUI patients. Further studies are needed to supplement the safety of moxibustion and the evaluation of moxibustion dose.