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http://dx.doi.org/10.15207/JKCS.2021.12.8.229

A Study on the Improvement of the Intention of Continuous Use of Enterprise Content Management System: Focusing on the Technology Acceptance Model  

Hwang, In-Ho (College of General Education, Kookmin University)
Publication Information
Journal of the Korea Convergence Society / v.12, no.8, 2021 , pp. 229-243 More about this Journal
Abstract
As systematic information protection and management is recognized as an organization's core value, organizations are pursuing a shift from an individual-centered information management method to an organization-oriented information management method. The Enterprise content management system(ECMS) is a solution that supports document security and information sharing by insiders and is being introduced by many organizations due to recent technological developments. The purpose of this study is to present a method of improving performance through continuous use of the ECMS from the user's point of view and also suggest a method to improve the intention of continuous use through the expansion of the technology acceptance model. This study surveyed the employees of organizations that adopted the ECMS and verified the research hypothesis derived from previous studies through structural equation modeling. As a result of the analysis, usefulness, and ease of use affected on the intention of continuous use of the ECMS, and the knowledge sharing culture and the ECMS quality factors affected the technology acceptance model factors. The results of this study have academic and practical significance in terms of suggesting a plan to increase the usability of the ECMS from the user's point of view.
Keywords
Enterprise contents management system; Intention of continuous use; Technology acceptance model; Knowledge Sharing Culture; IS success model;
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