• Journal of the Korean Society for information Management
• /
• v.25 no.4
• /
• pp.67-85
• /
• 2008

The purposes of this study are to examine the factors influencing the user satisfaction of knowledge management system(KMS) and the influence of the user satisfaction on the performance, and to search the strategies for effective KMS operating. The results of covariance structural analyses indicate that the factors-knowledge quality and KMS quality significantly influence the user satisfaction. User satisfaction also significantly affects the performance. Based on the results, this study discusses the potential implications for the strategies of KMS implementing to improve the user satisfaction and performance.

• Journal of the Korean Society for information Management
• /
• v.28 no.3
• /
• pp.219-238
• /
• 2011

The purpose of this study is to examine the causal relationships among knowledge management system(KMS) quality, perceived ease of use, perceived usefulness, attitude, and continuance use of KMS. The results of data analysis by structured equation model(SEM) indicate that KMS quality significantly influences individual's perceived ease of use and perceived usefulness. Perceived ease of use affects individual's perceived usefulness on KMS. Individual's perceived ease of use and perceived usefulness affect on the creation of a positive attitude, and attitude affects continuance use of KMS. Based on the results, theoretical and practical implications of this study are discussed.

• Journal of the Korea Safety Management & Science
• /
• v.11 no.2
• /
• pp.215-222
• /
• 2009

In the information society where knowledge plays a significant role, the value of the corporate organization creates knowledge strategically and spreads it to the whole organization so as to reinforce the efficiency of the work force. After KMS(Knowledge Management System) was recognized as one of core competences of company, KMS based on information technology has been introduced actively to many corporate organizations for the implementation of realizing knowledge management. As the strategic use of KMS increases in company, it has attracted attention to the system and the investment in the system, now attention has brought to the effect of the system. The efficiency and effectiveness of KMS has been tackled as one of the most important issues, and then many studies have been implemented to measure the result of the system. The purpose of this study is to overcome these problems and to help make an important decision in establishing introduction strategy by abstracting the reasons and success factors and result indices which are important sources for introducing KMS.

• Proceedings of the Korean Institute Of Construction Engineering and Management
• /
• autumn
• /
• pp.525-530
• /
• 2001

Nowadays knowledge is begging to supplant the traditional factors of production and has become the most important new corporate and competitive resource. Many construction firms have been trying to perform Knowledge management, and implement Knowledge Management System. For successful KMS, a company should check the exiting infrastructures which includes resources and knowledge which an organization already may have in place, their culture, and processes and adopt the proper approach according to their own business requirement. This study defined the knowledge life-cycle and proposed management knowledge method of construction field with KMS.

• Knowledge Management Research
• /
• v.17 no.3
• /
• pp.93-116
• /
• 2016

Knowledge, as a source of firm's competitive edges, has been drawing attention, while numerous enterprises are investing huge amount of assets to foster the right environments for executing knowledge management (KM). As a practical way of such KM, knowledge management systems (KMS) support the creation, diffusion, and utilization of knowledge, which are the tools for practicing such management style. Recently, the customer centers which make the closest contact with the customers are being concerned about the establishment of KMS. Considering the characteristics of real-time problem solving in customer centers during the consultation with the customers, the importance of KMS is paramount to the centers. This study analyzes major factors influencing the success and utilization of the customer center KMS's reestablishment, as an exploratory case study of the reestablishment of KMS in the customer center of K insurance company. First, the characteristic differences between the customer center's KMS and the traditional KMS are discussed, and the triangulation technique is applied to secure objectivity of this case study's findings. Major results of the case study state that, for the success of KMS and improvement of utilization, the followings should be considered preferentially: excellent system quality (accessibility, user convenience, easy searching, speed/menus); high information quality (accuracy, usefulness, timeliness, task-relevance, diversity, degree of specification); appropriate operation strategy and process for the utilization of system (education, training opportunity, appropriate personnel, speed and procedure of approval, compensation/evaluation); and change management via the support from the CEO's level (concern and participation of CEO, will to propel the project, investment, advertisement, etc.). This study provides practical suggestions with respect to factors which should be more carefully dealt with, since still many customer centers have hard time establishing and operating KMS due to lack of previous studies.

• Journal of Information Technology Services
• /
• v.8 no.1
• /
• pp.143-163
• /
• 2009

The study investigates the challenge of knowledge maintenance in the KMSs. Knowledge pieces are the embodiment of structures in an organization and need to be modified tuned to environmental change over time. Since the change of knowledge in the KMS is not made automatically, it requires user's active participation which is called maintenance action. This study shows that users are not voluntary in taking maintenance action with empirical data based upon knowledge pieces that are already established in the KMS. This article shows that the intention of maintaining KMS is negatively influenced by KM-related culture, organizational culture and the authority of knowledge piece rather than the organizational demography. An organizational culture has an influence directly upon the intention of maintaining knowledge but influence upon KM-related culture or the authority of knowledge piece, the influence indirectly related to the intention of maintaining knowledge. It can be argued that the organizational demography have only meager influence upon the intention of maintaining knowledge only by KM-related culture. This research has the implication that what factors are to be considered in maintaining knowledge pieces over time for the organization managers.

• Proceedings of the Safety Management and Science Conference
• /
• 2008.04a
• /
• pp.259-271
• /
• 2008

In the information society where knowledge plays a significant role, the value of the corporate organization creates knowledge strategically and spreads it to the whole organization so as to reinforce the efficiency of the work force. After KMS was recognized as one of core competences of company, KMS based on information technology has been introduced actively to many corporate organizations for the implementation of realizing knowledge management. As the strategic use of KMS increases in company, it has attracted attention to the system and the investment in the system, now attention has brought to the effect of the system. The efficiency and effectiveness of KMS has been tackled as one of the most important issues, and then many studies have been implemented to measure the result of the system. The purpose of this study is to overcome these problems and to help make an important decision in establishing introduction strategy by abstracting the reasons and success factors and result indices which are important sources for introducing KMS.

• Korean Journal of Construction Engineering and Management
• /
• v.11 no.4
• /
• pp.12-21
• /
• 2010

Construction companies recently have been highly interested in developing information system as following the advanced of IT technology. Especially, with advent of knowledge-based paradigm, Knowledge Management System(KMS) has been actively built. However, current KMS is not optimized and not satisfied because KMS is not integrated with existing information system and has problems of method of knowledge management. The objectives of this research is to develop integrated KMS, which synthesizes knowledge and functions of scattered information system. This research investigates current KMS and analyzes the requirements of KMS. Based on the requirements, the utilization of construction portal is suggested. And integrated knowledge management method, which has connections with applications in construction portal, is suggested and the system is developed.

• Journal of the Korea Academia-Industrial cooperation Society
• /
• v.11 no.6
• /
• pp.1978-1990
• /
• 2010

This study, centered on public institutions that introduced and are using Knowledge Management System(KMS), is a study of affecting influence factors for utilization and satisfaction. In case of public institutions, they introduced in earnest knowledge management system starting second half of 1999 and most branches of the government such as Department of Defence, Ministry of Government Administration and Home Affairs and Ministry of Planning and Budget have laid the foundation and been managing the system. As a result understanding convenience and need of knowledge management system and awareness for importance of knowledge asset are proliferating. But there is a lot of difference in utilization of KMS by work unit and also can find that the difference exists among users in terms of satisfaction. This is expected as having influence from chief officer's concern, support of exclusively responsible personnel factor, whether education training was given, KM process support etc. for KMS. Therefore this study draws subordinate factors of organization characteristic, knowledge information characteristic, strategy characteristic as influence factors to KMS and analyzes how these subordinate factors influence utilization and satisfaction of KMS to suggest a way to catalyze knowledge management system in the future.

• The Journal of the Institute of Internet, Broadcasting and Communication
• /
• v.14 no.4
• /
• pp.181-186
• /
• 2014

Knowledge sharing by collective intelligence, and knowledge production/sharing by outer cooperation is also important for the company. Therefore, it is needed the next generation KMS(Knowledge Management System) designed and built which based on SNS. In my paper, the problems of KMS are analyzed and new KMS's requirements and paradigm changes are examined by analysis of investigation of existing KMS. KMS based on SNS is appropriate for the next generation KMS in consideration of new KMS's requirements, that is, collective intelligence, open innovation, and convergence with IT technology. So a building method of KMS based on SNS is presented by new next generation KMS's architecture, main design and knowledge-talk design.